July 2007

EMA Webinars

Moving Beyond Integration and Orchestration: The Strategic Role of IT Process Automation
Andi Mann, Research Director, EMA
Scott Stouffer, CEO, Optinuity
Wednesday 8/22
@ 11am Pacific / 2pm Eastern

Systems Change and Configuration Management: A Guide to Choosing Effective Solutions for Today’s IT Challenges
Steve Brasen, Analyst, EMA
Tuesday 8/28
@ 11am Pacific / 2pm Eastern

EMA Articles
EMA analysts and consultants are respected IT management thought leaders. Check out these recent articles:

Riding the CMDB Tidal Wave, Part Two
by Dennis Drogseth – CIO Update – July 3, 2007

The SaaS Steamroller
by Julie Craig - CIO Update – July 5, 2007

BSM – ITSM Done Right?
by Hank Marquis – DITY Weekly Newsletter – July 17, 2007

EMA Advisory Notes Service
A Wealth of IT Management Research for $495 per Year

Subscribe to EMA’s Research Library
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Enterprise IT Professionals – Consulting Services
Bruce Lehman, blehman@emausa.com 303.543.9500 x112

Enterprise IT Professionals – Subscription Services
John E. Johnson, jejohnson@emausa.com 303.543.9500 x125

IT Management Vendors (A-K)
Kevin Hecht,
khecht@emausa.com
303.543.9500 x124

IT Management Vendors (L-Z)
Jonathan Johan, jjohan@emausa.com
303.543.9500 x129

Analyst's Corner
Achieving IT Infrastructure Clarity with Systems Change and Configuration Management
by Steve Brasen, Analyst, EMA

IT managers often have blurred vision when it comes to visualizing the details of their existing IT Infrastructure. This is quite understandable given the complexity of today’s system and network topologies, the variety of applications and tools, and the ever increasing demands placed on them through business needs and requirements. Even if they had the time to extensively review their environments—which they don’t—the sheer magnitude of system, network and application configuration files and settings makes even a cursory review impractical, if not impossible. As a result, they lack the control necessary to ensure IT stability and cost effectiveness. Only through utilizing the practices inherent in Systems Change and Configuration Management (Systems CCM) can IT infrastructures be brought into focus and provide effective solutions for today’s IT challenges.

New EMA Research in July 2007
Read More about the Latest EMA Research Report – SOA Governance in the Enterprise
A common challenge cited by leading SOA adopters in EMA’s previous research was SOA planning and governance. As a result of these findings, Julie Craig, EMA Senior Analyst and SOA expert, followed up her 2006 SOA research with an exploration of the SOA governance concept in more detail, and presents her findings in the new EMA research report, SOA Governance in the Enterprise.

Specifically, this research addresses the following governance related issues:

• Drivers for the Focus on Governance
• Organizational Governance
• SOA Governance
• EMA Research Findings: SOA Early Adopters
• SOA Governance Challenges
• SOA Governance Solutions

New Advisory Notes
Check out actionable recommendations for enterprise IT professionals in the following new EMA Advisory Notes:

• Making the Most of the Convergence of IT Risk and Operations Management (Scott Crawford)
• SOA and the CMDB (Julie Craig and Dennis Drogseth)
• DOTWIMP – 7 Steps to Higher IT Performance (Hank Marquis)
• ITSM: What it is and what it isn’t (Hank Marquis)
• Turning Governance into Action (Hank Marquis)

EMA Welcomes New IT Management Experts, Announces Promotions
To better serve its research and analysis practice as well as its growing enterprise IT consulting services, EMA has added four new experts to our team of analysts and consultants. These latest hires have increased the size of EMA’s analyst and consultant team to 17 professionals. Read the press release or check out their bios today to learn more about their hands-on experience and areas of expertise:

• Paul Burns, Senior Analyst - Configuration Management
• Larry Burton, Senior Analyst - Network Management
• Michael Montecillo, Analyst - Security and Risk Management
• Terry Camit, Senior Consultant - Service Management and CMDB

“Our focus on the IT management sector has produced some of the industry’s most insightful research in areas like security, IT governance and systems management, as well as on emerging trends like virtualization,” said Dan Twing, EMA’s chief operating officer. “Scott and Andi’s promotions, coupled with the recent addition of new EMA analysts, further strengthens our ability to produce in-depth information that helps IT professionals make informed and knowledgeable decisions when planning and deploying enterprise technology.”

Please contact your EMA Business Development Manager to find out how EMA can help you succeed with your IT management initiatives!

Check Out EMA’s Latest IT Solutions Center Topic:
Systems Change and Configuration Management
If you aren’t familiar with EMA’s IT Solutions Center, now is a great time to check out this free, online resource designed for IT professionals. This month marks the addition of the latest Solutions Center topic – Systems Change and Configuration Management (Systems CCM).

Navigating the myriad of applications, appliances, and resources necessary for a Systems CCM solution tailored for each unique environment can be quite a challenge. EMA’s new Systems Change and Configuration Management Solutions Center helps guide you through this maze by:

• Identifying areas in an IT infrastructure that should be considered in a Systems CCM solution
• Indicating key functionality issues of today’s Systems CCM solutions
• Showing how to tailor a solution to a particular IT infrastructure
• Allowing side-by-side comparisons of vendor solutions available today

Learn more today – Visit the Systems Change and Configuration Management Solutions Center.

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