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September 2007
EMA Webinars
EMA and Intelliden Webinar: Beyond the Hype: What Compliance Really Means for the Most Demanding Networks
-Scott Crawford, Research Director, EMA
-Rahul Sachdev, VP of Marketing, Intelliden
-Wednesday 10/3 @ 8 am Pacific / 11 am Eastern
EMA and Everest Research Institute Webinar: Role of Tools in Infrastructure Outsourcing
-Dan Twing, COO, EMA
-Ross Tisnovsky, VP, Everest
-Wednesday 10/3 @ 8 am Pacific/ 11 am Eastern
EMA Education Webinar: How to Implement an Actionable Service Catalog: An 8-Step Strategy for Success
-Hank Marquis, Director of ITSM Consulting, EMA
-Tuesday 10/9 @ 11 am Pacific / 2 pm Eastern
EMA Education Webinar: Governance, Risk, Compliance and Beyond: The Emergence of Strategic IT Risk Management
-Scott Crawford, Research Director, EMA
-Thursday 10/11 @ 1 pm Pacific / 4 pm Eastern
EMA Education Webinar: Network Change and Configuration Adoption and Market Development
-Paul Burns, Senior Analyst, EMA
-Thursday 10/18 @ 11 am Pacific / 2 pm Eastern
EMA Education Webinar: Data Center Automation: A How-To Guide to an Effective Getting-Started Strategy
-Andi Mann, Research Director, EMA
-Thursday 10/25 @ 11 am Pacific / 2 pm Eastern
EMA Articles
EMA analysts and consultants are respected IT management thought leaders. Check out these recent articles:
Weighing the Pros and Cons of SaaS
by Julie Craig – ASP News – September 6, 2007
SSPs are Back and Better than Ever
by Mike Karp – CIO Update – September 10, 2007
The “New Black:” Risk Management Unites Both Sides of IT’s House
by Scott Crawford – CIO Update – September 24, 2007
Automation for the Rest of Us
by Hank Marquis – DITY Weekly Newsletter – September 26, 2007
EMA Analysts Speak
Look for EMA analysts speaking at this upcoming event:
-Hank Marquis, EMA Director of IT Service Management Consulting
-Chris Matney, EMA Consulting Director of IT Services
-October 23, 2007
New York, NY
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 Analyst's Corner
Outsourcing the IT Service Desk Checklist: Key Steps to Selecting and Maintaining an Effective Service Desk
by Lisa Erickson-Harris, Research Director, EMA
Many companies are already saving money by outsourcing their IT service desk and even more are considering doing so. The best outsourcing arrangements result when both the enterprise and its outsourcing service provider have taken the time to evaluate and agree upon key performance metrics. Early planning can be time consuming but will result in a more meaningful business relationship and higher-quality services. Additionally, early planning can also result in stronger business processes and an easier time quantifying short and long-term financial results.
Whether you already have outsourced your service desk or are considering it, find out what steps you should be taking to make the most of your service desk outsourcing effort.
Subscribers:
New EMA Research in September
Check out the latest Research Reports, Advisory Notes, and Impact Briefs from EMA’s team of IT Management experts:
| Document Name |
Document Type |
Analyst |
| * SLM Acceptance 2007 |
Research Report |
Lisa Erickson-Harris |
| CMDB Developments Indicate Progress |
Advisory Note |
Paul Burns |
| Outsourcing the IT Service Desk—Getting your Money’s Worth? |
Advisory Note |
Lisa Erickson-Harris |
| Managing Applications: What Makes SOA Different? |
Advisory Note |
Julie Craig |
| Federation, Integration and Standards. How do they Relate and Why do they Matter? |
Advisory Note |
Julie Craig |
| Winning Strategies for Network Configuration Management |
Advisory Note |
Jeffrey Nudler |
| Runaway Cost Containment – Enterprise Forensic Solutions Help Tame the Total Impact of Security Incident Management |
Advisory Note |
Michael Montecillo |
| Bridging the SaaS-Integrator Gap: Capgemini Adds Google Apps to Desktop Solutions Offering |
Impact Brief |
Julie Craig |
| Network Compliance Solution for PCI Standard Announced |
Impact Brief |
Paul Burns |
| Citrix Acquires Xensource |
Impact Brief |
Andi Mann |
*Available to Premium Research Subscribers only.
Not a Subscriber? Special Offer -
Act by September 30
Subscribe to EMA's Advisory Notes Service for only $495 by September 30 and Receive a Free EMA Research Report Valued at $2,500!
Subscribe online now! Or, find out how to become a Premium Research Subscriber by contacting sales@enterprisemanagement.com.
Free Upcoming
IT Management Webinar
EMA and Intelliden:
Beyond the Hype: What Compliance Really Means for the Most Demanding Networks
Wednesday 10/3 @ 8 am Pacific / 11 am Eastern
In this 1-hour Webinar, EMA Research Director Scott Crawford and Intelliden Vice President of Marketing Rahul Sachdev will explore:
* How network-driven organizations can achieve effective network compliance for organization-wide policies
* A best practices approach to policy-based compliance management throughout the operational compliance lifecycle
If you are an IT professional responsible for network compliance for your organization, this is a can’t-miss event!
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