|
The Evolution from Job Scheduling to Enterprise Workload Automation: Best Practices for a more Intelligent Workload Automation Approach
-Andi Mann, VP, EMA
-Ed Hallock, Director of Solutions Management, ASG
-Tuesday 11/3 @ 8 am Pacific / 11 am Eastern
Empowering a Mobile Workforce: A Holistic Approach to Managing your BlackBerry Ecosystem
-Dennis Drogseth, VP, EMA
-Pierluigi Buonicore, Product Manager, RIM
-Jonathan Evans, Product Marketing, RIM
-Jon Haworth, Product Marketing Manager, HP
-Wednesday 11/4 @ 11 am Pacific / 2 pm Eastern
End-Users and the Dreaded Black Hole: Five Ways to Make Sure User Transactions Do Not Get Lost in Space
-Julie Craig, Research Director, EMA
-Russell Rothstein, VP of Product Marketing, OpTier
-Tuesday 11/10 @ 8 am Pacific / 11 am Eastern
Unifying your Management Investments with Consolidated Event Management: A Real-time Complement to CMDB Systems
-Dennis Drogseth, VP, EMA
-Jon Haworth, Product Marketing Manager, HP
-Thursday 11/12 @ 2 pm UK / 9 am Eastern / 6 am Pacific
Two Birds, One Stone: NetFlow for Network Security & Performance Monitoring
-Jim Frey, Research Director, EMA
-Adam Powers, CTO, Lancope
-Tuesday 11/17 @ 8 am Pacific / 11 am Eastern
Agile IT: A Better Approach to Application Development, Deployment, and Management
-Julie Craig, Research Director, EMA
-Mike Malloy, VP of Sales & Marketing, New Relic
-Thursday 11/19 @ 11 am Pacific / 2 pm Eastern
The Cloud & Your Applications: What is the Impact on Application Management?
-Julie Craig, Research Director, EMA
-Amy Feldman, Product Marketing Manager, HP
-Wednesday 11/25 @ 2 pm UK / 9 am Eastern / 6 am Pacific
IP SLA - Hidden Gem for Proactive Management?
by Jim Frey – Network World – September 30, 2009
Naturally Blogging
by Jim Frey – Network World – October 13, 2009
Tools of the Trade: Optimization at the Service Desk
by Lisa Erickson-Harris – DITY Weekly Newsletter – October 15, 2009
Optimizing Server Resource Use with Systems Management Tools
by Andi Mann – SearchServerVirtualization.com – October 19, 2009
Another Light to Shine on Virtual Performance
by Jim Frey – Network World – October 21, 2009
KACE User Konference
-Andi Mann, VP, EMA
-November 9-11
-San Francisco, CA
Access back issues of the EMA™ Resource Roundup Newsletter through our online newsletter archive
|
|
Putting Resources to Work: Using Basic Tools to Achieve Fresh Value at the Service Desk
by Lisa Erickson-Harris, Research Director, EMA
The service desk is at the strategic center for many service management initiatives and will remain so for the foreseeable future. As EMA has written, the service desk has become the “nucleus” for service management activities that reach out to most ITSM domains, including asset management, Configuration Management Systems (CMS), change management, knowledge management and the service catalog. It is also a bridge to operations, as service support demands detailed operational information from both technology-silo management systems and business applications – all varying by vertical market and the user constituency being supported.
To be sure, this expansive set of responsibilities is putting increasing pressures on the service support team. While it is true that the maturity curve for IT has advanced tremendously, supporting the operational model can be handled using some basic and very well-established technologies.
> Find out more – read the article
Download Two New EMA White Papers by 11/6/09 for Free (Regularly $99 each)
Achieving Virtualization Control with Intelligent Service Automation
The latest EMA research shows that a systems-based approach to the management of virtual infrastructures has significant and measurable benefits. For this reason, EMA recommends a higher-level virtual systems management approach for business-critical workloads. This EMA white paper explores these concepts and provides a guide to achieving virtualization control with intelligent service automation.
Making IT Service Management Work for Mid-Tier Enterprises
This white paper provides guidelines for successful IT service management adoption for the mid-tier enterprise based on lessons learned in EMA consulting and research. Additionally, the paper will examine areas of technological innovation in service management as relevant to mid-tier buyers along with a – technical checklist” for reference in planning service management deployments.
| > EMA QOE SOLUTIONS CENTER |
 Free White Paper from Gomez
Best Practices to Assure High Performance: Optimizing Web Applications in a Web 2.0 World
A Web site just isn't what it used to be. Faced with rising customer expectations and increasing competitive pressures, Website owners and managers are applying new technologies – such as AJAX, Flex, and Rich Internet Applications (RIAs) – to deliver a more interactive, more engaging, more customized user experience.
Unfortunately, Most Web performance testing and monitoring methods have not kept up with advances in technology and changes in end-user habits, such as greater browser diversity and the growing use of mobile devices. When Web site owners fail to capture the true impact of these technologies in action, they leave themselves exposed to unseen business-impacting performance gaps.
> Download your Free White Paper Now!
Log-in, Click the “Explore Now” button and then select Reference Material from the left-hand column.
Subscribers: New EMA Research in October
Check out the latest research from the EMA team of IT management experts:
*Available to EMA Premium Research Subscribers
Not a subscriber?
Not an EMA Subscriber? Subscribe online now to the EMA Advisory Notes Service or the EMA Premium Research Service. Or, find out about other subscription options by contacting sales@enterprisemanagement.com.
|
