Click on a title to register for an upcoming Webinar:
A Pragmatic Approach to Launching a Configuration Management System (CMS): Guidelines for Succeeding in Phase-One-and-Beyond Deployments
-Dennis Drogseth, VP, EMA
-David Jasso, Product Marketing Manager, HP Software
-Wednesday 12/3 @ 10am Pacific / 1pm Eastern
Doing More with Less: Managing Applications Effectively in Troubled Times
-Chris Matney, Consulting Director, EMA
-Motti Tal, Executive VP, OpTier
-Wednesday 12/9 @ 8am Pacific / 11am Eastern
Why Quality of Experience is on the Rise: Business and IT Priorities
-Dennis Drogseth, Vice President, EMA
-Wednesday 12/9 @ 11am Pacific / 2pm Eastern
On-Demand: Service Catalog Essentials
-Paul Burns, Senior Analyst, EMA
-Jason Schroedl, VP of Corporate & Product Marketing
-On-Demand
EMA analysts and consultants are respected IT management thought leaders. Check out these recent articles:
Virtual Desktops Can Streamline Your Intranet
by Mike Karp – Internet Evolution – October 22, 2008
The New NOC
by Dennis Drogseth – CIO Update – October 27, 2008
Microsoft Rolls Out Windows for the Cloud
by Mike Karp – Internet Evolution – October 28, 2008
Service Catalog and the Back Office Connection
by Paul Burns – DITY Weekly Reader – November 4, 2008
Agile Management: What CIOs can Learn from Developers
by Julie Craig – CIO Update – November 10, 2008
Some Common-Sense Recommendations for Effective CMS Deployments: Don’t Let Federation Scare You!
by Dennis Drogseth – DITY Weekly Reader – November 18, 2008
Nuts & Bolts of IT
by Scott Crawford – Enterprise Technology Management – Q4 2008
First Comes the Revolution... Then Comes the Management
by Andi Mann – Enterprise Technology Management – Q4 2008
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New QoE Research Reveals Why QoE Initiatives Are on a Fast-Track for Growth
by Dennis Drogseth, Vice President, EMA
There are a lot of terms circulating across the market to describe how to set up metrics for evaluating application and network services as they impact the end user experience. No doubt, the most established is Quality of Service or QoS. This term has taken on a fairly technical, bandwidth-centric definition where it remains valuable as a metric but, as such, is far from summing up what really counts in the eyes of the end user. There are other terms like RUM or “real user monitoring” that are technical but at least focus on a series of monitoring technologies targeted at the “real user” or “end user.”
Then there’s Quality of Experience or QoE, which is not centered in technology but in the flesh-and-blood experience of the user consuming IT services.
> Read more on our latest on QoE research
> Register for free Webinar sharing research highlights
New EMA Web Site Delivers Easy Access to Research Library, Free Resources & IT Management Solutions Center
EMA has a new Website, and we invite you to check out some of the free resources, including the EMA IT Management Solutions Center. The new site is designed from the ground up to improve your user experience and make it easier to find and access the EMA research and free resources you need, including the IT Management Solutions Center.
- Learn the fundamentals of key IT management technologies
- Search & compare hundreds of products to find those that fit your needs
- Analyze objective analyst solution profiles that cut through the marketing hype
> Get started today! Log-in or create an EMA Account for access to the EMA IT Management Solutions Center.
Jumpstart Your Service Catalog Project – 4-Hour Online Workshop – $295
Attend the EMA 4-hour online workshop on 12/16 and learn how to:
- Secure and maintain sponsorship for your Service Catalog initiative
- Develop a comprehensive communications plan
- Weigh which Service Catalog solution is right for your organization
- Define your IT services using a straightforward 5-step process
> This event is limited to 20 attendees. Don’t miss out – purchase your spot online today!
Subscribers: New EMA Research in November
Check out the latest research from the EMA team of IT management experts:
*Available to EMA Premium Research Subscribers
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