December 2009  
EMA Resource Roundup
  > ON-DEMAND WEBINARS

Click on the title to register for an on-demand Webinar:

Agile IT: A Better Approach to Application Development, Deployment, and Management
-Julie Craig, Research Director, EMA
-Mike Malloy, VP of Sales and Marketing, New Relic
Watch On-Demand Now

Achieving Virtualization Control with Intelligent Service Automation
-Andi Mann, VP, EMA
-Matthew Busch, Product Marketing Executive, UC4
Watch On-Demand Now

  > EMA ARTICLES

Internet = InterNOT @ Interop
by Jim Frey – Network World – November 23, 2009

Net Management and the Cloud
by Jim Frey – Network World – December 2, 2009

The Service Desk: Cost-Saver & Driver
by Lisa Erickson-Harris – Network World – December 10, 2009

Assessing Your BSM Technology Investments
by Dennis Drogseth – CIO Update – December 11, 2009

Integrated IT Management Increases Virtualization's ROI
by Andi Mann – SearchCIO.com.au – December 15, 2009

  > EMA NEWSLETTER ARCHIVE

Access back issues of the EMA™ Resource Roundup Newsletter through our online newsletter archive.

 

  
  > EMA ANALYST’S CORNER

EMA Radar Report™ Update
by Dan Twing, President and COO, EMADan Twing

Last month EMA announced a new series of comparative reports, the EMA Radar Report, and the inaugural report, Website Vulnerability Assessment Q4 2009 – An EMA Radar Report. While we have only announced the release of this new report to our newsletter subscribers, and the report has only been out for a few weeks, this report is already one of the most downloaded reports in 2009. We expect the EMA Radar Report product to become very popular as it provides a holistic view of products in a particular market from the perspective of an IT user. By focusing on the intersection between the capability, usability and underlying architecture of a product – juxtaposed against the financial and human resources to acquire, stand-up and operate a product – the true value of a product can be understood.

> Find out more about the EMA Radar Report

  > NEW EMA RESEARCH

Business Service Management: A Model for Business-Aligned Service Management in the 21st Century

EMA is pleased to announce the release of its latest end-user research report – Business Service Management: A Model for Business-Aligned Service Management in the 21st Century.

One might argue that BSM’s roots go back to Service Level Management (SLM). EMA research data (BSM and SLM: Concepts in Transition, EMA, September, 2005), confirms that for most IT managers and professionals at that time, SLM and BSM were easily confused terms, and there was no clear separation of the two. What has happened since is that the term SLM has become more specific in meaning with its core in the management and optimization of services based on prior Service Level Agreements (SLAs) and/or other less formal commitments. Whereas BSM has grown in meaning to suggest a model for managing IT services and IT performance overall – including related processes – for optimized business impact.

This report will look at these relationships and EMA research data, as they have contributed to the EMA BSM Model.

> See the full abstract & purchase the report

  > EMA RESEARCH

Subscribers: New EMA Research in December
Check out the latest research from the EMA team of IT management experts:

Document Name Document Type Analyst
Business Service Management: A Model for Business-Aligned Service Management in the 21st Century Research Report - End-User* Dennis Drogseth
End-to-End Application Management 2010: An Evolving Story (sponsored by ASG and CA) Advisory Note Julie Craig
Proactive Operations Management for the Dynamic Data Center EMA Brief Jim Frey
A Giant Leap for Avocent: LANDesk 9 Advances in Process Automation EMA Brief Steve Brasen
Crescendo Pushes Application Delivery Controller Envelope EMA Brief Jim Frey
BMC Helps Virtual Systems Management Mature EMA Brief Andi Mann
IBM Leverages Cloud with Tivoli Live Managed Services EMA Brief Jim Frey
Novell Sets its Sights on “Intelligent Workload Management” EMA Brief Andi Mann
Symantec and Amazon Partner on Cloud Computing Security and Storage Management EMA Brief Scott Crawford
Microsoft Acquires Leading Independent IT Process Automation Vendor Opalis EMA Brief Andi Mann
IBM Expands Security in its Information-Led Transformation Framework with Guardium EMA Brief Scott Crawford
UC4 Intelligent Service Automation: “Intelligent Service Automation” Spanning Departments, Geographies, and the Cloud EMA Brief Julie Craig
Monitoring Optimization 2010 EMA Brief Jim Frey
HP/3Com – the Management Viewpoint EMA Brief Jim Frey
Pragmatic ITIL: Turning Long-Term Strategies into Progressive, Near-term Efficiencies White Paper* Dennis Drogseth
Expanding Visibility for End-to-End Application Performance Management - Integrating Compuware Vantage and Cisco NAM White Paper* Jim Frey
The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management White Paper* Andi Mann
Choosing the Right Enterprise Network Management Solution White Paper* Jim Frey
Taming the Elephant: Achieving Financial Management for IT White Paper* Lisa Erickson-Harris
SIEM and DLP Together: A More Intelligent Information Risk Management Strategy White Paper* Scott Crawford
BMC’s Value Realization: How Metrics can Accelerate Real-World Initiatives in Service Management and Automation White Paper* Dennis Drogseth

*Available to EMA Premium Research Subscribers

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