Network Management 2008: Megatrends in Technology, Process, and Organization

Jim Frey — Wed, 22 Oct 2008 00:00:00 -0600

There’s no doubt – management of networks and networked applications is constantly changing to keep up with the latest technologies and services being deployed by IT organizations around the globe. Common questions you may have are:

Slides from Network Management 2008: Megatrends in Technology, Process, and Organization

Jim Frey — Wed, 22 Oct 2008 00:00:00 -0600

Slides from How to Apply ITIL to Security and Risk Management

Scott Crawford — Thu, 16 Oct 2008 00:00:00 -0600

The explosion in security threats and increase in compliance requirements to protect sensitive information has led many organizations to adopt IT standards of practice to guide their security, risk management and compliance programs. According to ....

Service Catalog 2008: Trends and Tips

EMA Staff — Tue, 14 Oct 2008 00:00:00 -0600

In July and August of 2008, EMA launched a comprehensive survey on Service Catalog that reached over 100 organizations. Responses were registered from a wide cross section of IT, including system integrators and architects, senior IT managers and dir....

Slides from Service Catalog 2008: Trends and Tips

EMA Staff — Tue, 14 Oct 2008 00:00:00 -0600

These slides will present EMA service catalog research, including best practices common pitfalls to avoid, and industry trends.

You will also learn:

The primary reasons for implementing a Service Catalog
The benefits real....

The True Value of Green IT - An EMA Research Report

Steve Brasen — Fri, 10 Oct 2008 00:00:00 -0600

Do Green IT solutions really bring quantifiable return on investment to organization seeking to reduce operational costs and achieve sustainability goals? If so, which specific initiatives provide the greatest value? During July of 2008, Enterp....

Dell�s SMART Approach to Workload Automation

EMA Staff — Wed, 08 Oct 2008 00:00:00 -0600

Today, more than ever, enterprises must centralize and intelligently automate the execution and flow of thousands of daily jobs and related actions across a patchwork of platforms and applications. In this case study, Dell, realizing the import....

Slides from The True Value of Green IT: Quantifying the ROI of Energy Efficiency

Steve Brasen — Tue, 07 Oct 2008 00:00:00 -0600

These slides explore today’s most popular Green IT solutions. Topics include:

Determining actual energy costs associated with traditional computing models, both in the data center and on the desktop
Evaluating cost s....

It Is 3:00 a.m. - Do You Know if Your SOA Applications are Running?

Julie Craig — Tue, 30 Sep 2008 00:00:00 -0600

Join EMA Senior Analyst Julie Craig and Nastel VP of International Operations, Strategic Alliances and Corporate Marketing Rich Schreiber for a thought-provoking Webinar that explores:

* The fundamentals of transaction management
*....

Slides from It�s 3:00 a.m. � Do You Know if Your SOA Applications are Running?

Julie Craig — Tue, 30 Sep 2008 00:00:00 -0600

A lot has been said about monitoring and governing SOA infrastructures, but the emerging challenge now is how to manage the performance of the complex, composite business services that run in them. Meeting increasingly stringent service level agre....

SMART, Modular, Cost-Effective Steps to Workload Automation

EMA Staff — Thu, 25 Sep 2008 00:00:00 -0600

This paper proposes a high-level, modular methodology for implementation of Workload Automation (WLA) by highlighting five major “focus” areas:

1) Application integration
2) End-to-end workflow mapping
3) Enterprise ....

Automating ITIL V3 Event Management with IT Process Automation: Improving Quality while Reducing Expense

EMA Staff — Tue, 23 Sep 2008 00:00:00 -0600

The new ITIL V3 Event Management process establishes the monitoring, detection and escalation of events as the basis for managing deviations to expected IT operations. Event Management is not the same as monitoring, however; careful attention to capt....

Slides from Automating ITIL V3 Event Management with IT Process Automation: Improving Quality while Reducing Expense

EMA Staff — Tue, 23 Sep 2008 00:00:00 -0600

How to Develop Your CMDB Project's ROI

Chris Matney — Thu, 18 Sep 2008 00:00:00 -0600

While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their CMDB project. While the CMDB is well-established as a foundational eleme....

Slides from How to Develop Your CMDB Project�s ROI

Chris Matney — Thu, 18 Sep 2008 00:00:00 -0600

Managing VMware Best Practices by Mapping Dependencies across Physical and Virtual Environments

EMA Staff — Tue, 16 Sep 2008 00:00:00 -0600

With benefits including dramatic cost savings and improved capital efficiency, faster delivery of new products and services, and greater business continuity for critical services, it should be no surprise that the adoption rates for virtualization ar....

ITIL V2 to ITIL V3: A Business Case for Updating Your Skills

EMA Staff — Tue, 16 Sep 2008 00:00:00 -0600

It has been one year since ITIL Version 3 was released. Considerable changes and additions have been made. What makes sense for your company? Do you need to send everyone back through the foundations class? Maybe you are just now considering initi....

Slides from ITIL V2 to ITIL V3: A Business Case for Updating Your Skills

EMA Staff — Tue, 16 Sep 2008 00:00:00 -0600

Virtualization Security: The Early Stages of a New Battleground

Scott Crawford — Wed, 10 Sep 2008 00:00:00 -0600

With the rush to adopt virtual technologies, the security of virtualization has become a primary concern—yet few understand the security implications of this disruptive innovation. In this report, EMA provides guidance for IT practitioners seek....

Strategies for Optimizing IT Operations: Insights from EMA and HP

Dennis Drogseth — Wed, 10 Sep 2008 00:00:00 -0600

Are IT demands putting your business at risk? With customers demanding 24x7 access to applications and services, IT operations are being challenged as never before. Increasing IT operational complexities present additional cost and compliance challen....

Slides from Strategies for Optimizing IT Operations

Dennis Drogseth — Wed, 10 Sep 2008 00:00:00 -0600

With customers demanding 24x7 access to applications and services, IT operations are being challenged as never before. Increasing IT operational complexities present additional cost and compliance challenges.

This slide deck will shar....

Service Catalog and Beyond: Reduce Costs, Meet Service Levels

EMA Staff — Mon, 08 Sep 2008 00:00:00 -0600

In July 2008 EMA completed a groundbreaking research report titled “Service Catalog 2008: Service Management Keystone, and Much More”. This research examined the Service Catalog market and spanned over 150 IT leaders – all of whom h....

The Security Threat You Ignore: Remote Access

Scott Crawford — Thu, 04 Sep 2008 00:00:00 -0600

Sometimes the greatest threats come from unexpected places. For example:

* Deer kill more people each year than sharks.
* Remote access and control technologies are an attack pathway exploited 4x more often than wireless networks.

Slides from The Security Threat You Ignore: Remote Access

Scott Crawford — Thu, 04 Sep 2008 00:00:00 -0600

Most organizations are ignoring the risks legacy remote access technologies create. This slide deck covers:

1. How risky is remote access?
2. How often is remote access part of a data breach?
3. How hard is it to stop ignoring remo....

Security for Data at Rest: Critical Challenges and IBM Information Infrastructure Solutions

Scott Crawford — Thu, 04 Sep 2008 00:00:00 -0600

The management of information in data center storage has become a focal point for a number of security, business risk and compliance concerns, which in turn has renewed interest in encryption for data at rest. Encryption cannot ever be deployed light....

CMDB Deployments in 2008: The Search for Value (End-User Version)

Dennis Drogseth — Sun, 31 Aug 2008 00:00:00 -0600

2008 is proving to be a pivotal year for CMDB deployments. With many CMDB initiatives being 12 to 18 months old, they are at fundamentally a different stage than they have been over the past four years. Whereas in the past most adopters were in pla....

IT Speaks: Practices and Trends in Enterprise Application Management

Julie Craig — Fri, 29 Aug 2008 00:00:00 -0600

This research builds on the ideas outlined earlier in 2008 in the thought-piece paper entitled, “Managing Applications in 2008: What Does “End-to-End” Really Mean?“ That paper detailed the product capabilities required to deve....

CMDB Deployments in 2008: The Search for Value (Vendor Version)

Dennis Drogseth — Tue, 26 Aug 2008 00:00:00 -0600

IT Speaks: Practices and Trends in Enterprise Application Management - Webinar

Julie Craig — Tue, 26 Aug 2008 00:00:00 -0600

Deploying business applications, such as CRM and ERP, and vertical industry applications is complex and time-consuming. Managing them is even more challenging. EMA research has found that while enterprise IT organizations are very good at deploying a....

Slides from IT Speaks: Practices and Trends in Enterprise Application Management

Julie Craig — Tue, 26 Aug 2008 00:00:00 -0600

CMDB Deployments in 2008: the Search for Value

Dennis Drogseth — Tue, 19 Aug 2008 00:00:00 -0600

A great deal has changed in the two to three years since the term CMDB has become a part of IT’s common vernacular. Initiatives are further along, strategies are evolving, more vendor technologies are actively in deployment, and budgets are inc....

Slides from CMDB Deployments in 2008: the Search for Value

Dennis Drogseth — Tue, 19 Aug 2008 00:00:00 -0600

Resolving the Privilege Management Paradox: Quest Solutions for Strong Access Control

Scott Crawford — Wed, 13 Aug 2008 00:00:00 -0600

Many have focused on the information security breaches that have compromised millions of identities in recent years-but compare this to the impact of exploiting of a single identity: that of the system administrator, the "root" account, and....

Turning the Spotlight on IT's Dirty Little Secret: Securing the Common Point of Failure in IT Risk Controls

Scott Crawford — Wed, 13 Aug 2008 00:00:00 -0600

Access management has become a cornerstone of best practice in IT risk control-except for the most important access of all, the privileged user of shared administrative accounts, and the embedded application identities found within applications, scri....

Service Catalog - A Service Management Keystone and Much More

EMA Staff — Tue, 12 Aug 2008 00:00:00 -0600

EMA recently completed research to better understand how service catalogs are selected, deployed and utilized. The goal was to discover actionable information for both IT professionals considering service catalog adoption and IT vendors delivering se....

Slides from Service Catalog � A Service Management Keystone and Much More

EMA Staff — Tue, 12 Aug 2008 00:00:00 -0600

EMA completed research to better understand how service catalogs are selected, deployed and utilized. The goal was to discover actionable information for both IT professionals considering service catalog adoption and IT vendors delivering se....

Reducing Cost, Risk, and Errors with IT Process Automation

EMA Staff — Wed, 06 Aug 2008 00:00:00 -0600

The average data center supports an increasingly complex and heterogeneous environment, providing exceptional challenges to manual IT management. In addition, IT is moving beyond being a tactical cost center to being a strategic asset, providing busi....

Service Catalog 2008: Service Management Keystone, and Much More

EMA Staff — Tue, 05 Aug 2008 00:00:00 -0600

In August 2008, EMA completed this groundbreaking research study into service catalog, based on a survey of more than 150 IT professionals, plus many additional focal interviews. All participants were engaged materially with acquisition and implement....

The Future of CMDBs: What Does ITIL Version 3 and the New Federated Universe Really Mean?

Dennis Drogseth — Wed, 30 Jul 2008 00:00:00 -0600

Both the ITIL Version 3's Configuration Management System (CMS) and Enterprise Management Associates’ more architecturally-oriented CMDB System (CMDBS) envision a future in which CMDBs will become a federated or linked set of services optimized....

ITIL Version 3 and the "New" Federated Universe Really Mean?

Dennis Drogseth — Wed, 30 Jul 2008 00:00:00 -0600

This slide deck helps answers:

What are the requirements of a Configuration Management System
How do ITIL’s CMS and the EMA CMDB System differ from traditional approaches to CMDBs
Ways to accelerate your deployment....

Slides from The Future of CMDBs: What Does ITIL Version 3 and the "New" Federated Universe Really Mean?

Dennis Drogseth — Wed, 30 Jul 2008 00:00:00 -0600

This slide deck helps answers:

What are the requirements of a Configuration Management System
How do ITIL’s CMS and the EMA CMDB System differ from traditional approaches to CMDBs
Ways to accelerate your deployme....

AlterPoint: Changing the Game in Network Configuration and Lifecycle Management

Dennis Drogseth — Tue, 29 Jul 2008 00:00:00 -0600

This report looks at the critical role of NCCM in helping Network Operations transition past the current tipping point in which pressures to perform and new opportunities in technologies and process are both enabling and forcing innovation. The rep....

Enabling End-To-End IT Management with Microsoft System Center and Quest Software

Steve Brasen — Tue, 29 Jul 2008 00:00:00 -0600

Although many systems management solutions are on the market today, few provide the breadth of support necessary to enable a truly holistic view of an entire enterprise-wide support stack. Certainly Microsoft has been hailed for providing a comprehen....

ManageEngine: Shaking Industry Complacencies

Dennis Drogseth — Mon, 28 Jul 2008 00:00:00 -0600

ManageEngine, a division of ZOHO Corporation, has spent much of the past decade developing successful point products for the IT management market. Increasingly, customers have been integrating these products to benefit from cross-silo functionality a....

Key Criteria for Developing a Successful IT Deployment Strategy

Steve Brasen — Thu, 24 Jul 2008 00:00:00 -0600

Today’s IT support organizations are taxed heavily to meet deployment goals reliably, cost-effectively, and in a timely manner. As many enterprises have already discovered, it is possible to establish control over IT implementations by develop....

CommVault Customer Survey - Data Validation and User ROI

EMA Staff — Tue, 22 Jul 2008 00:00:00 -0600

CommVault’s customers participated in an online survey in March 2008. The survey documented their ROI across infrastructure, software, and services spending; backup reliability; administrative time; and backup and restore performance. EMA and s....

SMART Steps Toward Consolidated Workload Automation

EMA Staff — Tue, 22 Jul 2008 00:00:00 -0600

Most organizations have one or more job scheduling solutions that automatically submit and monitor simple batch job or script workflows. However, in many cases typical job schedulers do not handle large, modern, complex, enterprise workloads. Workloa....

Strengthening Detection and Accelerating Incident Response through Live Threat Intelligence

Mike Montecillo — Tue, 22 Jul 2008 00:00:00 -0600

Recent incidents have proven that the threat environment has become increasingly sophisticated and lucrative. Attackers thrive on the shortcomings of defense strategies, while security professionals are forced to deal with difficult-to-manage, costly....

Slides from Strengthening Detection and Accelerating Incident Response through Live Threat Intelligence

Mike Montecillo — Tue, 22 Jul 2008 00:00:00 -0600

Slides from The Cost of Non-Compliance: Automated Change Management to the Rescue

Lisa Erickson-Harris — Thu, 17 Jul 2008 00:00:00 -0600

Complying with regulatory requirements is a top priority for businesses in virtually all verticals. As such, IT and business managers must be in a position to document and enforce change management policies to meet regulatory as well as corporate ....

Comparing Total Cost of Ownership (TCO) For Enterprise Desktop Deployments

EMA Staff — Wed, 09 Jul 2008 00:00:00 -0600

This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper provides a framework for calculating the Total Cost of Ownership (TCO) of three desktop deployment alternatives:

*Traditional Distributed Thick Clients
*Virtualizat....

Improve Operational Efficiency and Reduce Costs with Network Configuration Automation

EMA Staff — Wed, 09 Jul 2008 00:00:00 -0600

IT organizations are increasingly facing pressure to perform as a value-added business partner and contribute visible results tied directly to business requirements. The network is a critical IT infrastructure component on which most IT services depe....

Managing Software Assets: Reducing Expenses Thru Compliance

Lisa Erickson-Harris — Wed, 09 Jul 2008 00:00:00 -0600

Attention to software asset management (SAM) is once again on the rise. This time due to increasing expense control and ever expanding needs for compliance. This re-birth in interest happens every several years depending on the economy and regulatory....

Managing Virtualized Environments in Application Context with EMC Smarts Application Discovery Manager v6.0

Dennis Drogseth — Tue, 01 Jul 2008 00:00:00 -0600

In May of 2008, EMC introduced EMC Smarts Application Discovery Manager v6.0, designed to provide application dependency mapping across both physical and virtualized (VMware) environments. ADM has been one of EMC's most successful products since it w....

The Emergence of the CMDB System: What it Means to You

Dennis Drogseth — Tue, 01 Jul 2008 00:00:00 -0600

While CMDB deployments are rapidly on the rise, a lot of confusion remains about just what a CMDB or Configuration Management Database really is. Coupled with this, and related to it, is a growing emphasis on how to show value for CMDB deployments t....

Crossing the Chasm Between the Service Desk and Operations: A Value-based Assessment with BMC

Dennis Drogseth — Tue, 01 Jul 2008 00:00:00 -0600

This report examines business and industry requirements for bringing IT Operations and the Service Desk into a more effective collaborative fabric from both a technology and a process perspective with a focus on Incident and Problem Management. The r....

A Hands-on Guide to Defining Detailed Requirements for Your Enterprise CMDB Project

Chris Matney — Tue, 24 Jun 2008 00:00:00 -0600

While the CMDB holds significant promise for transforming the way IT does business, the truth is that the majority of CMDB implementations are larger cultural, political, and technical undertakings than most organizations realize. In fact, EMA predic....

Slides from A Hands-on Guide to Defining Detailed Requirements for Your Enterprise CMDB Project

Chris Matney — Tue, 24 Jun 2008 00:00:00 -0600

These slides will help you learn how to avoid CMDB pitfalls by defining and documenting detailed CMDB requirements that are both appropriate for your organization and achievable given available resources. ....

The Changing Face of Asset Management: Merging Asset, Service, and Financial Management

Lisa Erickson-Harris — Mon, 23 Jun 2008 00:00:00 -0600

Asset management is a long-standing IT discipline with specific functions focused on tracking IT assets, their characteristics, and location/use within the enterprise. Yet, IT is maturing and so is IT asset management. ENTERPRISE MANAGEMENT ASSOCI....

End-to-End Application Management: A Real-World Road Map Beyond the Clich�

Dennis Drogseth — Wed, 18 Jun 2008 00:00:00 -0600

While the industry has coined the term 'end-to-end' to describe the management of a diverse array of transaction types, the term is over-used and in multiple contexts. As a result, it raises more questions than it answers.

Over the past si....

Slides from End-to- End Application Management: A Real-World Road Map Beyond the Clich�

Dennis Drogseth — Wed, 18 Jun 2008 00:00:00 -0600

While the industry has coined the term "end-to-end" to describe the management of a diverse array of transaction types, the term is over-used and in multiple contexts. As a result, it raises more questions than it answers.

Over th....

End-to-End Application Management 2008: What Does it Really Mean and How Do We Do It?

Julie Craig — Tue, 17 Jun 2008 00:00:00 -0600

Today’s IT support organizations are typically fragmented into silos, each with only partial visibility to the larger application landscape. However, to effectively manage applications requires broad insight into production systems from mult....

Slides from End-to-End Application Management 2008: What Does it Really Mean and How Do We Do It?

Julie Craig — Tue, 17 Jun 2008 00:00:00 -0600

Multi-dimensional application visibility requires insight into application execution from multiple vantage points, as each viewpoint provides a piece of the overall application management puzzle. Many IT organizations are struggling to manage appl....

Best Practices to Reduce Compliance Risk on Software Licensing

Andi Mann — Thu, 12 Jun 2008 00:00:00 -0600

Deciding where to start a license optimization project can be daunting based on the huge number of infrastructure products in the data center. Wouldn’t you prefer to have visibility to know where to get started and how to manage key issues rega....

Slides from Best Practices to Reduce Compliance Risk on Software Licensing

EMA Staff — Thu, 12 Jun 2008 00:00:00 -0600

Deciding where to start a license optimization project can be daunting based on the huge number of infrastructure products in the data center.

These slides will help you learn how to:

Ensure continuous software license compliance....

Software Management Best Practices For Small and Medium-Sized Businesses (SMBs)

EMA Staff — Wed, 11 Jun 2008 00:00:00 -0600

Small and medium businesses (SMBs) face a number of unique challenges, especially in IT management. Key among these is the difficulty and cost of devoting scarce IT resources to routine management of distributed desktop software. From IT staffs up to....

Automating Problem Analysis and Resolution across the Application Life Cycle: Enhancing the Efficiency of Offshore Software Development and Support

Julie Craig — Wed, 11 Jun 2008 00:00:00 -0600

This paper details the benefits of automating application problem determination and resolution throughout the application lifecycle, from development to production. BMC's Application Problem Resolution product is an automated problem determination as....

Slides from Three Steps for Effective End-to-End Application Delivery over the Network

Dennis Drogseth — Tue, 10 Jun 2008 00:00:00 -0600

Many IT organizations struggle to effectively manage the performance of business applications over complex networks. Fortunately, emerging best practices and new technology alternatives can help to address this formidable challenge. These slides c....

The Changing Face of Asset Management: Merging Asset, Service, and Financial Management

Lisa Erickson-Harris — Thu, 05 Jun 2008 00:00:00 -0600

Enterprise Management Associates (EMA) research shows that asset, service, and financial management are coming together to serve a greater business purpose. In the most up-to-date EMA study, 34% of the respondents currently manage asset and service m....

Slides from The Changing Face of Asset Management: Merging Asset, Service, and Financial Management

Lisa Erickson-Harris — Thu, 05 Jun 2008 00:00:00 -0600

EMA research shows that asset, service, and financial management are coming together to serve a greater business purpose. In this EMA study, 34% of the respondents currently manage asset and service management together and another 29% are planning....

Beyond System Center: Addressing Systems Management Needs Across the Entire IT Infrastructure

Steve Brasen — Wed, 04 Jun 2008 00:00:00 -0600

Microsoft's System Center suite provides powerful automated system management solution for many organizations. However, that functionality is limited in scope to only select platforms and practice areas. Although Microsoft has recently announced it....

Slides from Solving Key Human Issues in Large Enterprise Data Centers with Data Center Automation

Andi Mann — Tue, 03 Jun 2008 00:00:00 -0600

In March 2008, EMA conducted in-depth research into the top human issues in the operation and management of large enterprise data centers. Senior level respondents from over 160 large organizations provided feedback on the issues they face in main....

Defining IT Governance, Risk and Compliance in the Real World: Issues, Challenges and Keys to High Performance

Scott Crawford — Wed, 28 May 2008 00:00:00 -0600

In only a few short months, the term IT Governance, Risk and Compliance has come to embrace a number of initiatives targeting effective IT control. With an ambitious scope - ranging from security and business risk management to regulatory compliance ....

Slides from Defining IT Governance, Risk and Compliance in the Real World: Issues, Challenges and Keys to High Performance

Scott Crawford — Wed, 28 May 2008 00:00:00 -0600

In only a few short months, the term "IT Governance, Risk and Compliance" has come to embrace a number of initiatives targeting effective IT control. With an ambitious scope - ranging from security and business risk management to regulat....

IT Governance, Risk and Compliance Management in the Real World

Scott Crawford — Tue, 27 May 2008 00:00:00 -0600

In recent months, IT GRC has emerged as a unifying theme aligning the management of IT, IT risk and regulatory compliance with the priorities of the business. But what does IT GRC mean in a practical sense, to the IT organization charged with its ....

Apparent Networks' AppCritical: Handling the New Management Realities for Application Services over Converged Networks

EMA Staff — Tue, 27 May 2008 00:00:00 -0600

This report then discusses Apparent Networks' AppCritical solution, which provides an easy, unrestricted deployment across any network while giving network operations staff and application owners an end-to-end, unbroken view of their networking infra....

Slides from How to Show Value for Your CMDB Deployment: Some Do�s and Don�ts for Optimizing Your Investments

Dennis Drogseth — Wed, 21 May 2008 00:00:00 -0600

CMDB systems offer far ranging opportunities not only to support traditional categories in service support but also to enable a host of efficiencies to optimize and manage the IT infrastructure. Enterprise Management Associates’ (EMA) ....

Virtualization & Management: New Research Highlights

Andi Mann — Thu, 15 May 2008 00:00:00 -0600

Enterprise Management Associates (EMA) has just completed the most extensive primary research undertaken to date into the changing face of virtualization in the enterprise. In early 2008, we surveyed more than 625 IT professionals to learn their t....

Slides from Solving Critical Application Management Issues with Workload Automation

Andi Mann — Thu, 15 May 2008 00:00:00 -0600

In 2008, EMA conducted its most extensive research to date into virtualization and the IT management implications of all these technologies. The detailed research report outlines the important findings of a survey of 627 respondents involved with ....

Slides from Managing Business Service Performance in a Virtual Environment

Andi Mann — Tue, 13 May 2008 00:00:00 -0600

Virtualization is proven to deliver many IT initiatives – such as server consolidation – but it is increasingly being used to deliver specific business service goals. By integrating virtualization into a Business Service Management (BS....

Virtualization Management Best Practices: Critical Aspects of Virtual System Backup and Recovery

Andi Mann — Thu, 08 May 2008 00:00:00 -0600

EMA research shows that backup and recovery is a mature and mission-critical discipline, with significant and measurable benefits - including improved availability, faster mean time to repair (MTTR), reduced downtime and staff costs, and improved dat....

Slides from SLM and BSM: The Future of IT Management. Are You Ready?

EMA Staff — Tue, 06 May 2008 00:00:00 -0600

Driven by globalization and competition, businesses increasingly look to IT to enable them to quickly adapt to changing business conditions, speed the delivery of products and services, and automate processes, all at lower costs. Additionally, ser....

Slides from Expanding IT Support Staff Capabilities While Reducing Workloads

Steve Brasen — Thu, 01 May 2008 00:00:00 -0600

Traditional help desk support models distribute both personnel and resources in a way that reduces their effectiveness and limits their ability to address business IT objectives. As enterprises continue to increase their reliance on IT implementat....

Slides from Managing Business Service Performance in Complex, Distributed Environments

EMA Staff — Wed, 30 Apr 2008 00:00:00 -0600

Businesses depend on IT to provide end-to-end services which they rely on for financial management, supply chain management, order tracking, and even direct revenue generation via online selling. To remain competitive, these business-supporting IT....

Slides from How to Define IT Services: The Cornerstone of ITSM

EMA Staff — Tue, 29 Apr 2008 00:00:00 -0600

These slides provide a powerful, easy-to-use method for defining IT services and hear valuable insight and guidance on:

How to create service definitions that make ITSM easier
Ways to group services into a Service Catalog

Virtualization: Planning the Full IT Lifecycle

EMA Staff — Tue, 22 Apr 2008 00:00:00 -0600
Virtualization produces many benefits for business and IT, including cost reduction, improved ROI, increased agility and responsiveness, reduced downtime, and even faster software development cycles. However, virtualization also creates some new chal....

Virtualization and Management: Trends, Forecasts, and Recommendations

Andi Mann — Thu, 17 Apr 2008 00:00:00 -0600

This EMA Research Report into virtualization is without doubt the most important and most extensive primary research into virtualization to date, and the first to provide long-term, data-driven analyses of trends from 2006-2008, and forecasts from....

Making Your Support Organization Part of the Solution: Protecting Sensitive Data Remotely

Chris Matney — Thu, 17 Apr 2008 00:00:00 -0600
A recent EMA survey of the world’s largest finance and healthcare companies showed that the #1 challenge facing their organizations in 2008 is compliance with regulations and mandates. As a result, 98% of these companies are focusing on impleme....

Slides from Making Your Support Organization Part of the Solution: Protecting Sensitive Data Remotely

Chris Matney — Thu, 17 Apr 2008 00:00:00 -0600

A recent EMA survey of the world’s largest finance and healthcare companies showed that the #1 challenge facing their organizations in 2008 is compliance with regulations and mandates. As a result, 98% of these companies are focusing on impl....

Managing Applications in 2008: What Does End-to-End Really Mean?

Julie Craig — Wed, 16 Apr 2008 00:00:00 -0600
Many enterprise management vendors market "end-to-end" application management solutions. However, each vendor's definition of "end-to-end" is different, and typically refers to the application or transaction-related products withi....

Slides from The Business Case for Green IT

Steve Brasen — Tue, 15 Apr 2008 00:00:00 -0600

The increased usage of data center energy consumption and its associated environmental impacts have taken center stage of late primarily for their far-reaching impact on the sustainability of business IT operations. Fortunately, solutions do....

How Federal CIOs can Leverage ITIL IT Service Management to Enhance Mission Effectiveness

EMA Staff — Fri, 11 Apr 2008 00:00:00 -0600
Undoubtedly, federal CIOs are under pressure to produce results through IT that improve mission outcomes at the lowest possible cost and with the highest possible success. Yet, most federal cabinet agencies are decentralized and federated, making the....

Slides from How to Apply ITIL in a Decentralized and Federated Environment

EMA Staff — Fri, 11 Apr 2008 00:00:00 -0600

Undoubtedly, federal CIOs are under pressure to produce results through IT that improve mission outcomes at the lowest possible cost and with the highest possible success. Yet most federal cabinet agencies are decentralized and federated, making t....

Slides from Reducing Customer Support Costs and Improving Service Quality with Remote Support

Lisa Erickson-Harris — Thu, 03 Apr 2008 00:00:00 -0600

IT service and support leaders are under more pressure than ever before to tighten expenses, budgets and people. At the same time, service quality commitments are becoming the norm. A secret weapon that many organizations have today, but are not u....

Achieving Business Performance Goals through Virtualization Management Best Practices

EMA Staff — Wed, 02 Apr 2008 00:00:00 -0600
Virtualization is a key technology that is changing the way system hardware is used. However, there are significant inhibitors to a successful virtualization deployment. Specifically, the management and monitoring software that comes with the common ....

Slides from Automating IT Processes to Ensure Virtualization Success

EMA Staff — Tue, 01 Apr 2008 00:00:00 -0600

Virtualization is one of the hottest areas of IT for 2008 and beyond, with its ability to deliver an efficient and dynamic IT infrastructure in support of highly available and agile business environments. However, the virtualization technology its....

The SLM and BSM Market Forecast for 2008 to 2012

Lisa Erickson-Harris — Thu, 27 Mar 2008 00:00:00 -0600

EMA's research shows that the markets for both service level management (SLM) and business service management (BSM) continue to grow. The markets have taken on a life of their own over the past two years due to an increasing understanding of the d....

HP's Automated Operations in Market Context: A Structured and Automated Approach to Service Lifecycle Management

Dennis Drogseth — Tue, 25 Mar 2008 00:00:00 -0600
In Q4 of 2007, Hewlett-Packard introduced its Automated Operations initiative, which brings together three core product solution sets: Business Service Management (BSM), IT Service Management (ITSM), and Business Service Automation (BSA). This introd....

Closing Internal User Visibility and Data Governance Gaps with PacketMotion

Scott Crawford — Mon, 24 Mar 2008 00:00:00 -0600
Many approaches to IT security fall along two principal lines: access control and intrusion prevention. Gaps between these approaches expose enterprises to a potentially serious blind spot, when internal user actions are beyond the visibility or prev....

How to Define IT Services: The Cornerstone of ITSM

EMA Staff — Thu, 20 Mar 2008 00:00:00 -0600
Managing IT by service and not technology is the message of ITIL v3. Unfortunately, most IT professionals really struggle with defining IT services. In fact, some 30% of ITSM projects are unable to move forward because of this roadblock.IT service de....
Slides from Simplify Network Management with Automation: Seven Pitfalls and Seven Key Technologies

Dennis Drogseth — Thu, 06 Mar 2008 00:00:00 -0700

The networked infrastructure is a dynamic asset central to the delivery and management of critical business services.
These slides will help you learn:
- The seven most critical investments to make your network more supportive of l....
Case Study: A Real CMDB Adoption

EMA Staff — Wed, 05 Mar 2008 00:00:00 -0700
The CMDB provides insight to IT infrastructure components, their configurations and their interdependencies, also known as relationships. When utilized by IT management tools, this information enables the improvement of a number of IT management proc....

Ecora More Attractive to Large Enterprises with Auditor Pro 4.5

Steve Brasen — Tue, 04 Mar 2008 00:00:00 -0700
Focusing on the expanding IT management challenges inherent in today's complex enterprise-level organizations, Ecora has announced the release of Auditor Pro 4.5. With improved reporting functionality, greater control over data collection capabiliti....

Why SolarWinds has Achieved Mainstream Credibility Among Enterprise Buyers: Five Case Studies

Dennis Drogseth — Wed, 27 Feb 2008 00:00:00 -0700
SolarWinds is a fast growing innovator in network management software focused on a modular breadth of functionality coupled with quick time to value. SolarWinds is well known as a solution for smaller businesses and remote offices, but its growing ro....

Green Computing: Using IT Automation to Achieve Energy Efficiency

Steve Brasen — Wed, 27 Feb 2008 00:00:00 -0700
The concern over the environmental impact of the increased usage of computing technology has far reaching ramifications on the sustainability of business IT operations. Already increasing energy costs and expanding power utilization needs are having....

Network Change and Configuration Management: Optimize Reliability, Minimize Risks and Reduce Costs

Dennis Drogseth — Wed, 27 Feb 2008 00:00:00 -0700
This white paper focuses on the strong values that NCCM can bring to reliability, risk and cost management, as well as some of its powerful operational and lifecycle asset values. In doing so, this report draws from EMA research conducted in 2007 on ....

Slides from SLM/BSM Market Sizing 2007 Research

Lisa Erickson-Harris — Wed, 27 Feb 2008 00:00:00 -0700

Service Level Management (SLM) and Business Service Management (BSM) are growing market segments. BSM, in particular, is taking on a life of its own. Drawing on its depth of experience, EMA launched the first market report in 2005 to attempt to si....

Slides from Improving Change Management through Pre-deployment Testing

Julie Craig — Wed, 27 Feb 2008 00:00:00 -0700

As software infrastructures become increasingly business and revenue critical, the rate of change across IT continues to escalate. Often, IT operations teams have no way to predict the impact of such changes pre-deployment, and lack confidence tha....

Bridging the Divide Between Application Design and Service Deployment: How Shunra Virtual Enterprise Supports Best Practice Efficiencies for BSM

Dennis Drogseth — Wed, 20 Feb 2008 00:00:00 -0700
Among the most critical areas of attention in these lifecycle approaches is the divide between application or service design and development, and the transition into fully deployed and supported application services. Unfortunately, this requirement....

EMA All-Stars in Enterprise Systems Management for 2008

Andi Mann — Tue, 12 Feb 2008 00:00:00 -0700
Enterprise Management Associates recently showcased our choice for the very best vendors in 18 distinct enterprise systems management disciplines, including virtualization, data center automation, change management, systems configuration management, ....

Slides from EMA� All-Stars� in Enterprise Systems Management for 2008

EMA Staff — Tue, 12 Feb 2008 00:00:00 -0700

EMA showcased its choice for the very best vendors in 18 distinct enterprise systems management disciplines, including virtualization, data center automation, change management, systems configuration management, and many more. For the selection pr....

StackSafe� Test Center: Evolving ITIL in the Enterprise with a New Approach to Pre-production Testing

Julie Craig — Fri, 08 Feb 2008 00:00:00 -0700
Pre-deployment testing can reduce the risks associated with introducing new applications into IT production settings. Most such products are designed for unit testing by developers and/or Quality Assurance (QA) professionals. Although unit testing en....

A Versatile Approach to IT Optimization with Configuration Intelligence Analytics

Dennis Drogseth — Thu, 07 Feb 2008 00:00:00 -0700
For arguably the first time in high-technology history, IT organizations are beginning to invest in their own transformation in support of more mature and business-aligned capabilities. One of the newest areas of interest stemming from these trends ....

Slides from CMDB Progress Involves Risks: What You Can Do Today to Avoid Pitfalls and Achieve Success

Chris Matney — Thu, 07 Feb 2008 00:00:00 -0700

2008 will be a pivotal year for CMDB implementations, with many failing to deliver the promised return on investment (ROI) or overrunning total cost of ownership (TCO) calculations. These slides will help you learn how to avoid these pitfalls usin....

How Continuity Business Services Factory Brings Business Process Management to IT

Dennis Drogseth — Fri, 01 Feb 2008 00:00:00 -0700
This report examines some of the key trends in process, culture and technology that are impacting these changes - with a focus on bringing a true "business process management" (BPM) capability to IT. To address these roots, this report wil....

IT Monitoring and Automation: A Competitive Edge for Growing, Medium-sized Businesses

Lisa Erickson-Harris — Mon, 28 Jan 2008 00:00:00 -0700
Growing, medium-sized business' IT departments can be consistently characterized as understaffed, under-funded and extremely busy. Yet, with all the challenges, these teams have a key role in contributing to the successful growth of the business and ....

Slides from CMDB Trends in 2008

Dennis Drogseth — Wed, 23 Jan 2008 00:00:00 -0700

In 2008, EMA sees continued growth in CMDB adoption among enterprise IT to support initiatives such as business service management, IT service management, change management, and data center automation and consolidation.
These slides present....

Overcoming CMDB Deployment Challenges

EMA Staff — Tue, 22 Jan 2008 00:00:00 -0700
If you have not yet deployed a configuration management database (CMDB), rest assured, you are not alone. Despite the fact that tremendous value can be derived from an effective CMDB System, IT organizations often face a number of hurdles in moving t....

The EMA All-Stars in Enterprise Systems Management for 2008

EMA Staff — Mon, 21 Jan 2008 00:00:00 -0700
Many sports share the concept of an ‘All-Star’ team – the best performers of the year, selected by fans and/or coaches. This EMA Research Report uses an All-Star metaphor to highlight the best Enterprise Systems Management vendors &....

SLM/BSM Market Sizing 2007 Research

Lisa Erickson-Harris — Thu, 17 Jan 2008 00:00:00 -0700
Service Level Management (SLM) and Business Service Management (BSM) are growing market segments. BSM, in particular, is taking on a life of its own. Enterprise Management Associates (EMA), which has been covering the SLM and BSM markets since 1998, ....

Desktop Management: Getting It Right

Dan Twing — Thu, 10 Jan 2008 00:00:00 -0700
A detailed description of best practices in Desktop Management including asset management, software license tracking, remote and automated provision and updates, and outsourcing options. This paper evaluates three alternatives to acquiring automated....

Autonomic Computing, 2007: A Vendor Perspective

Julie Craig — Tue, 08 Jan 2008 00:00:00 -0700

In Quarter 1, 2007, EMA published a research paper entitled “Is the Industry Ready for Autonomic Computing.” This paper, the first of its type, surveyed 150 IT professionals on their attitudes towards Autonomic Computing. This paper is....

Is ITIL Right for Medium Enterprises?

Steve Brasen — Wed, 19 Dec 2007 00:00:00 -0700
As ITIL grows in acceptance in large enterprises, mid-market companies have begun to wonder if the well established implementation of best practices is for them as well. In this white paper, Enterprise Management Associates interprets the value of I....

Developing an IT Management Strategy for Success

Steve Brasen — Mon, 17 Dec 2007 00:00:00 -0700
Choosing an IT management strategy would seem to be a critical component of achieving both IT and, by extension, business success, but - strangely - many enterprises have not embraced this powerful tool, instead relying on antiquated "wait and p....

InDorse: Pioneering a Systematic Information Risk Management Platform

Scott Crawford — Mon, 03 Dec 2007 00:00:00 -0700
The information control management challenge is daunting. Multiple regulatory requirements require the business to manage its risks, while malicious parties target the value of information itself. The scope of the challenge is enormous. Information i....

Achieving Business Results While Reducing Cost with Data Center Automation

Andi Mann — Mon, 05 Nov 2007 00:00:00 -0700
Data Center Automation (DCA) is a wide range of disciplines and technologies for automating, integrating, and orchestrating the diverse system and application management activities required to maintain medium- or large-scale centralized computing env....

Completing your SaaS Ecosystem with SaaS- Delivered Monitoring and Management Services

Julie Craig — Mon, 05 Nov 2007 00:00:00 -0700
2007 has been a watershed year for Software as a Service (SaaS) companies. SaaS has continued to gain traction, with Salesforce.com reporting year over year growth in excess of 50%, Cisco paying $3 billion for WebEx, and experts projecting continued ....

The Overland Storage REO 9500D - A Best Practice for Data De-duplication

EMA Staff — Fri, 02 Nov 2007 00:00:00 -0600
Smaller companies have had limited access to the benefits of virtual tape libraries, data deduplication and other technologies that their Fortune 500 competitors use. Now, new data protection appliances such as the Overland REO 9500d can help smaller....

3 Key Phases to Implementing Desktop Virtualization

Andi Mann — Wed, 31 Oct 2007 00:00:00 -0600
Desktop virtualization is a rapidly growing technology, which delivers major benefits to both business and IT, including: greater productivity; better, faster, cheaper management and support; improved security and compliance; balance of control and u....

Data Center Automation: Delivering Fast, Efficient, and Reliable IT Services

Andi Mann — Tue, 30 Oct 2007 00:00:00 -0600
In October 2007, Enterprise Management Associates (EMA) conducted the most extensive primary research undertaken to date into Data Center Automation (DCA). Using a detailed survey, one-on-one interviews, and individual case studies, EMA analyzed over....

Cross-Domain Analytics - Optimizing the Virtualized Data Center

EMA Staff — Fri, 26 Oct 2007 00:00:00 -0600
Until now, the complexities of enterprise IT infrastructure - now a mix of physical and virtualized technologies - has made it impossible to manage IT as a coherent system. Cross-domain analytics allows managers to look across previously siloed techn....

Hifn: Not Just Another iSCSI SANbut Secure Storage for SMBs

EMA Staff — Fri, 26 Oct 2007 00:00:00 -0600
iSCSI SANs represent a cost-effective alternative to more expensive, harder to manage FC SANs as data repositories, and address the SMB's need to store, manage and quickly access rapidly growing amounts of data. But SMBs also need to consider their n....

Data Center Automation: A How to Guide to an Effective Getting-Started Strategy

Andi Mann — Thu, 25 Oct 2007 00:00:00 -0600
Data center automation covers a range of niche disciplines, including configuration management, provisioning, inventory, workload automation, and more. To be sure, navigating through this maze of options can be daunting. It doesn't have to be, howeve....

Fluke Networks Introduces Cohesive Capabilities for Visibility into Application/Network Performance with Visual Performance Manager

Dennis Drogseth — Wed, 24 Oct 2007 00:00:00 -0600
In October of 2007, Fluke Networks introduced a new extensible and assimilative architecture targeted at managing the performance of applications and other services over the network The architecture provides data level integration for its Visual Net....

Building Carrier-Grade On-Device Network Management Systems

EMA Staff — Mon, 22 Oct 2007 00:00:00 -0600
The key issues involved in developing on-device network management systems for carrier-grade enterprise and operator networks are the same for any other networked resource, only with more complexity and built-in restrictions due to the limited space ....

Automated Intelligence: A New Approach to Systems Management

Steve Brasen — Fri, 19 Oct 2007 00:00:00 -0600
In the world of IT management, we live in complicated times. Increases in support requirements and demands for IT resources are converging with a need for cost reductions and increased productivity. At the heart of the problem are IT infrastructure....

SOA and the Network

Julie Craig — Thu, 18 Oct 2007 00:00:00 -0600
This report takes a look at industry trends and projected requirements to manage SOAs across the network. As SOAs move from the data center to the NOC, what do you need to know and why? It discusses the multiple ways of deploying SOA with particular ....

Network Change and Configuration Adoption and Market Development

EMA Staff — Thu, 18 Oct 2007 00:00:00 -0600
The Network Change and Configuration (NCCM) market segment is a relatively new addition to the broader IT management market, yet is growing in strategic importance. Paul Burns, EMA Senior Analyst, will explore key aspects of this developing market fr....

Workforce Continuity During Times of Disaster

EMA Staff — Tue, 16 Oct 2007 00:00:00 -0600
New technologies and services en¬sure that after a disaster the people involved in the day-to-day planning and running of a business have the same access to data, services, and all other necessary corporate resources as they had before the disast....

RAID for the 21st Century

EMA Staff — Mon, 15 Oct 2007 00:00:00 -0600
For 20 years RAID's has delivered high-performance I/O while at the same time adding multiple levels of data protection. The new generation of terabyte disk drives increases the likelihood of a catastrophic RAID failure and loss of all data in the vo....

The Role of Risk Management in Information Technology: The New Strategic Lifecycle

Scott Crawford — Fri, 12 Oct 2007 00:00:00 -0600
To date, the management of risk in IT has been an inexact exercise, more art than science in many cases. However, this is at odds with the fact that in today's technology-dependent business, the management of risk in IT may be critical to the viabili....

Role of Tools in Infrastructure Outsourcing - Joint Research: Enterprise Management Associates and the Everest Research Institute

Dan Twing — Thu, 11 Oct 2007 00:00:00 -0600
Historically, initiatives to deploy new tools have not reconciled existing tools and resulted in a diverse and complex tool set. As Remote Infrastructure Management Outsourcing (RIMO), a new model of IT infrastructure outsourcing emerged, the tools b....

FireEye: Taking the Botnet Threat Seriously

Scott Crawford — Tue, 09 Oct 2007 00:00:00 -0600
The botnet threat has become one of the most significant challenges facing IT today. Why have botnets become so successful? In part because traditional defenses tend to focus on isolated aspects of their functionality rather than the threat as a whol....

The Evolved Service Desk - Meeting the Demands of Today's Saavy IT User

Lisa Erickson-Harris — Tue, 18 Sep 2007 00:00:00 -0600
To be sure, the help desk market of the 80s has matured. Virtually all medium and large enterprises recognized the need for an IT help desk and supporting software long ago and purchased solutions to support this endeavor. Small businesses invested i....

Improve Your Business through Best Practice IT Management

EMA Staff — Fri, 14 Sep 2007 00:00:00 -0600
Adoption of best practice frameworks such as ITIL for IT management helps lead businesses of all types, including managed services providers (MSP) and corporate IT departments, to success. MSPs need management processes and tools that enable them to ....

Configuration Audit and Control: CCM Success with Tripwire Enterprise 7

Steve Brasen — Wed, 12 Sep 2007 00:00:00 -0600
It's hard to manage an IT infrastructure these days. The challenges arise from systems, networks and applications that have advanced to be more feature rich and dynamic in scope. Enterprise Management Associates (EMA) has identified 10 key elements e....

SLM Acceptance 2007

Lisa Erickson-Harris — Thu, 06 Sep 2007 00:00:00 -0600

In March 2007, Enterprise Management Associates (EMA) conducted a web survey of vendors and users about their experiences and perspectives regarding service level agreements (SLAs) and service level management (SLM) initiatives, which include....

2007 User Perceptions and Priorities in Service Level Management

Lisa Erickson-Harris — Thu, 06 Sep 2007 00:00:00 -0600
Since 2003, Lisa Erickson-Harris, Senior Analyst at EMA, has surveyed users about Service Level Management (SLM) initiatives. With the largest respondent pool to date, this survey examines enterprise adoption of SLM, drivers, benefits, priorities, an....

Governance, Risk, Compliance and Beyond: The Emergence of Strategic IT Risk Management

Scott Crawford — Tue, 28 Aug 2007 00:00:00 -0600
Today’s enterprise faces a daunting range of IT risks, from security, business malfeasance and insider threats, to those facing business-critical IT service availability, performance and integrity. In response, regulatory compliance has driven ....

Systems Change and Configuration Management: A Guide to Choosing Effective Solutions for Today's IT Challenges

Steve Brasen — Tue, 28 Aug 2007 00:00:00 -0600
Today's IT operations teams face significant challenges in navigating the complexities of ever expanding IT requirements. Responding to these systems management needs are Change and Configuration Management (CCM) solutions that provide both the detai....

Addressing the IT Requirements of The Fortune 100,000 -- A Case for Systems Management Appliances

Steve Brasen — Mon, 27 Aug 2007 00:00:00 -0600
The use of nomenclature initially established by Fortune Magazine to identify top ranking public corporations as measured by gross revenue has become a mainstay in the business vernacular. Fortune 100, 500, and 1000 rankings have defined specific ni....

Enterprise System Lifecycle Management

Andi Mann — Mon, 20 Aug 2007 00:00:00 -0600
Efficient management of IT components, from installing the base hardware, through the complete lifecycle of software installation, configuration, and patching, to its eventual decommissioning and replacement, can make a major difference to how well a....

Network Change and Configuration Management (NCCM) Adoption Report

EMA Staff — Thu, 02 Aug 2007 00:00:00 -0600

Network Configuration and Change Management (NCCM) Adoption Report contains industry information elicited by EMA from pre-qualified user community. This report contains market and purchasing trends as well as NCCM solution functional criteria soug....

Beyond the Hype: What Compliance Really Means for the Most Demanding Networks

Scott Crawford — Fri, 13 Jul 2007 00:00:00 -0600
In the minds of many "compliance" has become synonymous with conformity to regulatory requirements. In fact, the term can be applied to a much wider range of adherence to policy on any level. In EMA's view there is consistency across all th....

SOA Governance in the Enterprise

Julie Craig — Wed, 11 Jul 2007 00:00:00 -0600
2006 was a turning point for SOA, the year when the hype became reality. Multiple companies brought SOA to production, but reported that they faced multiple challenges in doing so. They told us that SOA was hard, and that the difficulties went beyond....

Winning Strategies in CMDB Adoption: What's Working in the Real-World and What Isn't and Why (End-User Version)

Dennis Drogseth — Tue, 10 Jul 2007 00:00:00 -0600
Winning Strategies for CMDB Adoption" looks at critical strategies for success and failure in CMDB System adoption among U.S. and global adopters. The report includes the fruits of 100 quantitative questionnaires and more than 30 hours of in de....

A How-To Guide to Continuous Data Protection: Practical Ways to Make Informed CDP Decisions

EMA Staff — Tue, 10 Jul 2007 00:00:00 -0600
Since it first began appearing in enterprise data centers a few years ago, Continuous Data Protection (CDP) has quickly moved from being an experimental technology to playing a major role in data protection strategies. But what exactly is CDP? If we ....

Winning Strategies in CMDB Adoption: What's Working in the Real-World and What Isn't and Why (Vendor Version)

Dennis Drogseth — Tue, 10 Jul 2007 00:00:00 -0600

Winning Strategies for CMDB Adoption" looks at critical strategies for success and failure in CMDB System adoption among U.S. and global adopters. The report includes the fruits of 100 quantitative questionnaires and more than 30 hours of in ....

Microsoft's Game Changer: The Convergence of Security and IT Management

Scott Crawford — Fri, 06 Jul 2007 00:00:00 -0600
For more than a decade, security and system management tools have evolved along parallel but separate paths. This has raised challenges that actually inhibit rather than enhance the effectiveness of both security and IT operations management. These g....

eG Innovations: A Collaborative Approach to Managing Multi-Tiered Business Services

Julie Craig — Fri, 29 Jun 2007 00:00:00 -0600
The eG Enterprise Suite from eG Innovations was introduced in 2001, and has customers of all sizes in 13 countries, spanning a wide range of industries. It was designed specifically to address the service monitoring and IT infrastructure triage chal&....

Microsoft� Forefront�; and Microsoft� System Center: Leading the Industry in Integration of Security and Systems Management.

Steve Brasen — Tue, 26 Jun 2007 00:00:00 -0600
Microsoft has taken the first steps to instituting a convergence of security and operations management by showcasing new interoperability between, and committing to further integration for its Forefront suite of security management solutions with the....

Selecting an Enterprise Systems Management Solution

Steve Brasen — Tue, 19 Jun 2007 00:00:00 -0600
Today's IT managers face a variety of complexities in addressing the needs of dynamic business and IT requirements. Gone are the days when a small group of technical administrators, without any additional tools or resources, could magically resolve ....

Network Lifecycle Management: A solution approach to managing networks: A perspective by EMA

Dennis Drogseth — Tue, 19 Jun 2007 00:00:00 -0600
HP has introduced a Network Management Center that includes distinctive capabilities for network management event analytics, route analytics, performance management, and configuration management all integrated to support a cohesive, single-pane-of-gl....

Network General's Integrated Approach to NetFlow Adds New Levels of Versatility to its Network Intelligence Suite

Dennis Drogseth — Tue, 19 Jun 2007 00:00:00 -0600
Network General has a strong and substantiated approach to packet and protocol analysis, traffic flows through its Infinistream product, as well as assimilated capabilities for event management, polling and application response through both synthetic....

A Practical Application for Grid Computing

EMA Staff — Fri, 15 Jun 2007 00:00:00 -0600
Network Appliance's KiloClient in Raleigh NC is a 1500-node computing and storage grid that provides an ecosystem within which NetApp, its partners and customers all work. In this paper EMA looks at the technology developments and strategy that form....

The Contact Center Takes the Stage

Lisa Erickson-Harris — Thu, 14 Jun 2007 00:00:00 -0600
The customer experience is quickly becoming a dominant influence on the image and success of our businesses. While product and price will always be important in enticing customers, today's most successful organizations recognize that service before a....

Why Service and Asset Management Must Come Together for IT to Become Truly Business Aligned

Dennis Drogseth — Wed, 06 Jun 2007 00:00:00 -0600
EMA has for years projected that service and asset management would come together to enable a more cohesive approach to IT financial planning and management. EMA has called this "Next Generation Asset Management." PS'Soft's unique portfol....

Actionable CMDB Systems: How to Succeed at Your CMDB Project

EMA Staff — Wed, 06 Jun 2007 00:00:00 -0600
The truth is that the majority of Configuration Management Database (CMDB) implementations are larger cultural, political, and technical undertakings than most organizations realize. Real-world CMDB systems often look more like a patchwork quilt than....

Easy and Affordable Storage Resource Management for the Mid-Market

EMA Staff — Mon, 21 May 2007 00:00:00 -0600
Increasingly complex IT environments, lack of technical skills, and constrained budgets have all hampered initiatives by small and medium sized enterprises (SMEs) to improve the way they manage their IT rooms. It has not helped that in the past mid-m....

Service Catalog and the CMDB: Partners in Improving IT Service Quality and Controlling Costs

EMA Staff — Mon, 14 May 2007 00:00:00 -0600
A Service Catalog transforms IT assets into a portfolio of manageable business investments as it improves both user productivity and IT service quality, often with tangible cost reductions as well. A Configuration Management Database (CMDB) provides ....

Terma Software Labs' JAWS for CA AutoSys WA

EMA Staff — Wed, 18 Apr 2007 00:00:00 -0600
Job scheduling is a mission-critical, yet substantially hidden, part of most businesses. When problems occur with scheduled processing, the effects can span the entire business-including financial loss, legal and compliance breaches, lost productivit....

Virtualization 101: Technologies, Benefits, and Challenges

EMA Staff — Tue, 17 Apr 2007 00:00:00 -0600
Virtualization is of growing importance to IT. At its foundation, Virtualization is a technique for hiding the physical characteristics of computing resources from the way in which other systems, applications, or end users interact with those resourc....

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

Dennis Drogseth — Tue, 17 Apr 2007 00:00:00 -0600
Over the past 18 months, ITIL's notion of the Configuration Management Database (CMDB) has caught on within the industry. In a nutshell, the CMDB provides a common trusted source for all IT data used by the business and holds significant promise as a....

Service Level Management (SLM) 101: A Primer for Enterprise IT Professionals

Lisa Erickson-Harris — Tue, 17 Apr 2007 00:00:00 -0600
For enterprise IT professionals, close scrutiny is the word of the day -- of IT expenditures, use of those expenditures, and IT’s ability to demonstrate real business value. The ability to maintain competitive, consistent levels of business and....

Information Security: A Holistic Strategy for Securing Sensitive Data in a World of Changing Risks

Scott Crawford — Tue, 17 Apr 2007 00:00:00 -0600
A successful strategy for securing sensitive information must be built on three main pillars that represent the whole challenge:
* The security of resources that house, handle, and communicate data
* People and process involved in the acces....

Aternity End-User Analytics: The Final Crucial Piece of the Puzzle

Julie Craig — Thu, 05 Apr 2007 00:00:00 -0600
This paper profiles Aternity, an application management solution that helps IT organizations deliver high levels of service by driving rich intelligence about applications and end users into technology. It features a case study detailing how a teleco....

Effective Service Management Through Visualization

Lisa Erickson-Harris — Thu, 05 Apr 2007 00:00:00 -0600
IT infrastructure today represents a complex, interrelated conglomeration of many diverse technologies supporting critical business needs. As innovation continues to occur, diversity in our IT environments will continue to grow. IT professi....

Reliable Storage for Exchange: Axiom from Pillar Data System

EMA Staff — Thu, 05 Apr 2007 00:00:00 -0600
This white paper examines the problems associated with direct-attach storage in the context of enterprise email. It then looks at Axiom, a solution from Pillar Data Systems that offers a useful and efficient remedy to one of the most important reliab....

Application Security - A Strategic Domain of Enterprise Risk Management

Scott Crawford — Thu, 29 Mar 2007 00:00:00 -0600
Threats to IT security are skyrocketing, sensitive enterprise information is increasingly at risk, and regulators are aggressively tightening enforcement. The applications that drive the enterprise are at the center of this brewing storm. Why? Becaus....

Configuration Intelligence Initiative

Steve Brasen — Mon, 26 Mar 2007 00:00:00 -0600
As IT infrastructures continue to increase in size and complexity the need to optimize overall system performance and measure productivity becomes paramount for ensuring its economic feasibility. Today's Configuration Management tools have focused o....

Meeting Tomorrow's Internet Performance

Lisa Erickson-Harris — Tue, 20 Mar 2007 00:00:00 -0600
Few, if any, businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees, and can be the determining factor for business success or failure. With the....

Adding Control to Change Management: How to Assess Your Requirements

Andi Mann — Tue, 13 Mar 2007 00:00:00 -0600
Primary research conducted by Enterprise Management Associates (EMA) has shown that faulty changes are the cause, on average, of over 60% of critical system and application outages. Many IT organizations today, therefore, recognize that the managemen....

The Rise of Application Security

Scott Crawford — Wed, 07 Mar 2007 00:00:00 -0700
In recent months, application security risks have captured increasing attention—and headlines. Threats now include crime and fraud specifically pursuing financial gain. Sensitive application data has become a high-value target. Regulators have ....

Enterprise Content Management Trends - From Traditional Documents to Emerging Content Types

EMA Staff — Tue, 27 Feb 2007 00:00:00 -0700
At Enterprise Management Associates (EMA), we define content as a combination of data, form, and context. To meet compliance requirements and serve customers, today's businesses must be able to deal with a wide range of content-from the traditional d....

Integrating Out-of-Band (OOB) and In-Band Management to Achieve Proactive IT Operations

EMA Staff — Tue, 20 Feb 2007 00:00:00 -0700
Out-of-Band (OOB) Management - focused on centralized control and repair of local and remote IT infrastructure devices - is one of the most overlooked areas of innovation within the IT management marketplace. Today, market drivers such as skyrocketin....

Best Practice Operations Management for System Virtualization

Andi Mann — Mon, 19 Feb 2007 00:00:00 -0700
Virtualization is capable of delivering significant business benefits, but it also can also cause significant management difficulties. This poses a fundamental question for CIOs, IT Directors, Operations Managers, System Architects, and Capacity Plan....

Vendor Consolidation: An opportunity to view IT through a single pane of glass

EMA Staff — Thu, 15 Feb 2007 00:00:00 -0700
A strong case can be made for an intelligent, carefully managed approach to vendor consolidation. This paper recommends ways to achieve the benefits of a vendor consolidation while avoiding the potential pitfall of vendor lock-in, and provides guidel....

The Challenge of Virtualization: Demystifying the Management of Virtualized Applications

Julie Craig — Wed, 07 Feb 2007 00:00:00 -0700
In this paper, we will talk about industry best practices for managing virtualization, and the products foundational to implementing them. It highlights one such product, Citrix EdgeSight, and discuses how a user-oriented performance manage....

Avoiding Death by Complexity: Simplifying Management on the Enterprise IT Floor

EMA Staff — Fri, 02 Feb 2007 00:00:00 -0700
Effective management of business-critical data requires that enterprises get the most out of every investment in corporate IT. The current level of infrastructure complexity found at most large-scale datacenters, however, makes this nearly impos....

A Comprehensive Approach to Practicing ITIL Change Management

EMA Staff — Thu, 01 Feb 2007 00:00:00 -0700
Batch processing is a critical part of most enterprises, as a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to missi....

HP's Universal CMDB: a Balanced Approach to Unifying IT Operations, Service Desks, and Business Objectives

Dennis Drogseth — Tue, 30 Jan 2007 00:00:00 -0700
HP's Universal CMDB has evolved to support both process-centric control for change and configuration management, and strategic planning, as well as support for more real-time operational concerns such as service assurance. As such, it is the first ar....

Enterprise Content Management: Toward A New Content Paradigm

Andi Mann — Fri, 26 Jan 2007 00:00:00 -0700
Enterprise Content Management (ECM) is a rapidly evolving field that enables a business to create, acquire, store, index, deliver, and delete this wide variety of content. It is a critical part of IT, providing the ability for business to access stru....

Self-Managing Systems -- Is the Enterprise Ready for Autonomic Computing?

Julie Craig — Tue, 23 Jan 2007 00:00:00 -0700
As technology systems become more diverse, distributed, and interconnected, the resources required to support and manage them is skyrocketing. The challenge for IT Management vendors is to address this problem before high costs limit technology growt....

Permabit Brings Down the Cost of Compliance and Long-Term Storage

EMA Staff — Thu, 18 Jan 2007 00:00:00 -0700
Merely storing data cheaply for long periods of time is no longer enough for modern organizations. Legal and regulatory demands for rapid retrieval of critical electronic data require easy-to-use, secure solutions that ensure data hasn't been altered....

Enabling IT to Act Like a Business using Next Generation IT Asset Management.

Dennis Drogseth — Fri, 12 Jan 2007 00:00:00 -0700
Next Generation Asset Management - (NGAM) -reflects a critical new mindset that truly allows IT to approach its requirements as a business rather than as technology overhead. In this model, services are viewed as products with asset investments desig....

Netaphor Software Demonstrates Next-Generation Cost Efficiencies in Printer Management

Dennis Drogseth — Mon, 08 Jan 2007 00:00:00 -0700
Netaphor's SiteAudit addresses a generally overlooked area in IT asset management: the effective resource management and optimization of printers and copiers. SiteAudit also provides some discovery and fault/performance management capabilities. As su....

Is The Industry Ready For Autonomic Computing?

Julie Craig — Fri, 05 Jan 2007 00:00:00 -0700
The term “autonomic computing” is derived from the body’s autonomic nervous system, which regulates activities such as heartbeat, blood pressure and breathing, that help the body adapt to a changing environment. In technology, auton....

Managing Application Performance over the Network:
An Assessment of IT Issues and Priorities

Dennis Drogseth — Tue, 21 Nov 2006 00:00:00 -0700
Managing application performance over the network is becoming more and more relevant, more critical and more complex. Moreover, it is becoming more and more a cross-domain requirement, that includes both the data center and the NOC. This report follo....

EMA's Analytics Roadmap

Dennis Drogseth — Wed, 08 Nov 2006 00:00:00 -0700
Analytics, as EMA defines the term, includes real-time and near real-time capabilities for correlation and anomaly detection, just as it includes more historical capabilities such as data mining and OLAP. This is the first report of its kind in the I....

Raritan Brings Quantifiable Advantages for MSP Alvaka Through Remote Systems Management

Dennis Drogseth — Fri, 27 Oct 2006 00:00:00 -0600
Alvaka is an MSP using Raritan capabilities for remote control - in particular KVM over IP. This report looks at how OOB or Out of Band presents strong advantages for MSPs and other service providers seeking more proactive control of their client si....

When IT is the Product: Delivering Superior Service when IT is the Differentiator

Julie Craig — Thu, 19 Oct 2006 00:00:00 -0600
This case study details a company that has been successful in forging a partnership between IT and the business and, as a result, has achieved significant competitive differentiation. TrueCredit is a successful early adopter of SOA, and has reaped si....

Business Continuity and Availability in 2007: Surviving the next Katrina or Ernesto

EMA Staff — Mon, 09 Oct 2006 00:00:00 -0600
This white paper outlines the issues underlying any business continuity and availability implementation, and offers guidance for reducing risk. It explains how to use service level agreements and data valuation as organizing principles for revitalizi....

Product Review - Visual Network Designs' Rackwise

EMA Staff — Mon, 25 Sep 2006 00:00:00 -0600
Rackwise from Visual Network Designs is a sophisticated Software as a Service (SaaS) solution for modeling critical data center physical infrastructure. With a data-driven model behind its powerful graphical capabilities, it effectively addresses the....

The Security of Information: A Strategic Approach to Current Topics and Trends

Scott Crawford — Fri, 22 Sep 2006 00:00:00 -0600
The security of sensitive information has become a top priority. Privacy breaches, insider threats, and the exploitation of information assets have resulted in substantial tangible losses. Regulators worldwide have responded with increased compliance....

The Next Step in the Evolution of IT Service Assurance - Delivering the Business to IT Link

Julie Craig — Wed, 13 Sep 2006 00:00:00 -0600
Today's distributed, composite applications require management solutions with a much greater depth of visibility than has traditionally been available in application management solutions. Today's virtualized applications place increasing focus on the....

SOA: A View from the Trenches

Julie Craig — Wed, 30 Aug 2006 00:00:00 -0600
This paper is the third and final paper in EMA's 2006 Service Oriented Architecture (SOA) series. It offers a point-in-time perspective on how SOA is being used in today's enterprises to solve today's business problems. Written in part as an answer t....

Next-Generation Asset Management:A New Approach to Running IT as a Business

Dennis Drogseth — Wed, 30 Aug 2006 00:00:00 -0600
What is next-generation asset management (NGAM)? The general notion of NGAM is that it represents the gradual convergence of asset management and service management. As such, NGAM views assets as performing, dynamic entities contributing to IT servic....

SOA and Web Services in the Enterprise: Benefits and Challenges

Julie Craig — Wed, 30 Aug 2006 00:00:00 -0600
Service Oriented Architecture (SOA) is not a new concept, but industry drivers and technology enablers are converging in ways that finally make it a viable one. SOAs offer a way to integrate unlike hardware and software ecosystems by enabling them to....

Asset Management: From Niche to Keystone in Enterprise Management

Dennis Drogseth — Fri, 25 Aug 2006 00:00:00 -0600
This report is designed to support IT planners seeking to invest in asset management with an eye to a more integrated support system for "running IT as a business." As such it offers the industry's single most in-depth look at which vendor ....

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling

EMA Staff — Fri, 18 Aug 2006 00:00:00 -0600
Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. Areas like accounting, ordering, inventory, and procurement are all likely to rely on....

Virtualization: Exposing the Intangible Enterprise

Andi Mann — Wed, 02 Aug 2006 00:00:00 -0600
Virtualization -- the technique of managing systems and resources functionally, regardless of their physical layout or location -- is of growing importance to IT. However, virtualization is also posing new and unique challenges, especially in system ....

uXcomm: Addressing the Data Center Revolution

Andi Mann — Fri, 28 Jul 2006 00:00:00 -0600
Data center management faces challenges from both business and technology drivers, including rapidly escalating complexity, and the inability of legacy monitoring solutions to adapt to new environments and integrate existing investments in systems ma....

Evident Software's Next-Generation Approach to IT Demand and Cost Control

Dennis Drogseth — Tue, 25 Jul 2006 00:00:00 -0600
While there is a growing interest in asset management and asset planning within IT, in part sparked by CMDB adoptions, the area of service accounting and demand profiling still remains ahead of market. However, it is precisely in service accounting ....

Mercury ITIL Foundation: Mapping ITIL To The Real World

Lisa Erickson-Harris — Wed, 19 Jul 2006 00:00:00 -0600
There are few topics in IT today that generate more confusion than the IT Infrastructure Library (ITIL)®. The promises of a successful ITIL implementation are among the holy grails of IT service management: improved operational efficiency, reduce....

How HP Balances Openness and Automation with Its Active CMDB

Dennis Drogseth — Tue, 18 Jul 2006 00:00:00 -0600
This report examines some of HP's more significant in CMDB directions since the Peregrine acquisition in September of 2005. Written in mid-year 2006, it looks at HP's new line up of technologies and resources in evolving its CMDB directions in everyt....

Diligent ProtecTIER: Enabling Economically Viable Long-Term Disk-Based Data Protection

EMA Staff — Thu, 13 Jul 2006 00:00:00 -0600
Diligent's ProtecTIER platform is an enterprise-scale comprehensive data-protection solution that produces dramatic data reduction, allowing for an increase in the effective capacity of a given disk array of 25x or more. In so doing, ProtecTIER enabl....

Connecting Business and IT Goals With Closed Loop Client Management

Andi Mann — Wed, 12 Jul 2006 00:00:00 -0600
Managing the lifecycle of end user systems entails conflicting requirements from IT - which requires tight control and detailed planning - and the business - which requires flexibility and fast response. Traditional approaches to client management - ....

Ensuring Business Services with Proactive Incident and Problem Management

Lisa Erickson-Harris — Tue, 11 Jul 2006 00:00:00 -0600
The market has changed-yet it remains the same. Finding an IT professional, IT department, or large enterprise that is not cognizant of the move toward a service management model for IT is a rare occurrence. Yet, at the same time, the dynamics of the....

Citrix: Delivering Application Freedom, Enabling Application Choice

Scott Crawford — Wed, 05 Jul 2006 00:00:00 -0600
With the IT explosion of the 1990s, desktop applications and client-server computing became dominant. They continue to play a leading role in the enterprise today-but they lack many of the virtues of the Web and its high adaptability to applications ....

Out-of-Band Management: Marketplace Assessment

EMA Staff — Tue, 27 Jun 2006 00:00:00 -0600
Out-of-Band (OOB) Management, focused on achieving strong ROI (Return On Investment) through centralized control and repair of local and remote IT infrastructure devices, has been a growing niche market for many years. Vendors in this space are reach....

Service Quality Management: A Foundation for SLM

Lisa Erickson-Harris — Fri, 23 Jun 2006 00:00:00 -0600
Today's Information Technology (IT) environments are an amalgam of heterogeneous platforms, technology silos, and applications, without centralized management based on an End-to-End (E2E) service view. The silo-based management of infrastructures mak....

Creekpath Brings Next-generation Asset Management to the Storage Infrastructure

Dennis Drogseth — Thu, 22 Jun 2006 00:00:00 -0600
Written shortly before Opsware's acquisition of Creekpath, this report examines Creekpath's capabilities for mapping application usage to storage resources, as well as Creekpath's architecture and data mining analytics.....

CMDB Adoption In The Real World: Just How Real Is It?

Dennis Drogseth — Wed, 14 Jun 2006 00:00:00 -0600
EMA has just completed the most in-depth analysis of CMDB adoptions, within the U.S. and worldwide, available in the marketplace today. This report focuses on quantitative and in-depth qualitative interviews with IT adopters including 16 experienced ....

Integrating and Automating Composite Applications

Andi Mann — Tue, 13 Jun 2006 00:00:00 -0600
Enterprises are increasingly seeking new competitive advantages, and to increase operational efficiency. Consequently, they are demanding that IT provide strategic value through new applications, with extraordinary flexibility, and in record times. E....

Don't Wait to Automate: Achieve Immediate Cost, Productivity, and Security Benefits by Automating IT Management

EMA Staff — Mon, 05 Jun 2006 00:00:00 -0600
Manual IT management - including hardware and software inventory, asset management, software deployment, and patch distribution - is a significant burden on IT, and on the business users it supports. Yet, some organizations are often hesitant to cons....

Ensuring Optimum Quality of Experience in Converged Enterprise and Hosted Networks

Dennis Drogseth — Tue, 30 May 2006 00:00:00 -0600
Apparent's AppCritical has a unique approach to monitoring application performance across a networked infrastructure, including Internet-related network infrastructure with peering points and fragmented management domains. AppCritical follows the act....

IT Operations and Production Automation - Proving Ongoing Relevance

Andi Mann — Tue, 16 May 2006 00:00:00 -0600
Automation of IT production processing -- including job scheduling, process automation, and batch workflow management -- is one of IT's longest-established management toolsets, with a pedigree spanning over 25 years. Enterprise Management Associates ....

Cohesion Delivers Next-Generation Data Center Automation

Chris Matney — Thu, 11 May 2006 00:00:00 -0600
This EMA product view discusses the most common challenges facing data centers today as they move from traditional reactive operations to fully automated proactive IT participants. The paper focuses on the Cendura Cohesion solution, discussing both i....

SLM Acceptance II

EMA Staff — Tue, 09 May 2006 00:00:00 -0600
Enterprise Management Associates (EMA) has collected Web survey data on the state of Service Level Agreements (SLAs) and Service Level Management (SLM), comparing these results to the surveys conducted in 2004 and 2003. Seventy percent (70%) report t....

Managing IT Costs-Today's Reality, Tomorrow's Vision

EMA Staff — Fri, 05 May 2006 00:00:00 -0600
Enterprise Management Associates (EMA) has analyzed data collected by Managed Objects in a survey designed to report on IT cost management entitled "Measuring and Optimizing the Cost of IT: A Progress Report." Managed Objects developed and ....

Resolving Critical Problem Areas in Data Center Operations

Andi Mann — Tue, 02 May 2006 00:00:00 -0600
This EMA White Paper explains how IT Operations and Business executives face many challenges keeping labor costs down, providing adequate service levels, and driving operational efficiency, especially in critical data center operations such as Servic....

SOA Market and Products 2006: Current State, Future Directions

Julie Craig — Fri, 21 Apr 2006 00:00:00 -0600
Driven by the business need to interact electronically with customers, vendors and business partners, integration has become key to doing business in today's marketplace. In prior years, technology integrations were viewed primarily as one-off projec....

IBM Tivoli Unified Process (ITUP): Connecting the Dots

Lisa Erickson-Harris — Wed, 19 Apr 2006 00:00:00 -0600
Enterprise Management Associates (EMA) has noted a growing trend amongst enterprises to implement advanced IT initiatives such as SOA applications, CMDB projects, and IT processes to enable IT to operate more like a business. At the same time, organi....

Secure Remote IT Operations with Xceedium GateKeeper

Andi Mann — Mon, 17 Apr 2006 00:00:00 -0600
While perimeter security protects against unwanted intruders, authorized IT administrators still require secure, remote access to many systems, across many offices and geographies. Traditional solutions like SSL/VPN, IPSec, modems, and direct physica....

Service Level Management Market Size

Lisa Erickson-Harris — Thu, 06 Apr 2006 00:00:00 -0600
Enterprise Management Associates (EMA) has been covering the Service Level Management (SLM) and Business Service Management (BSM) market since 1998. EMA is recognized as the leading analyst firm for this market resulting from both vendor and IT user ....

Twenty Hot Markets For 2007:
And The Cool Technologies That Will Make Them Real

Dennis Drogseth — Fri, 24 Mar 2006 00:00:00 -0700
This EMA research report provides a future-looking approach to understanding how critical IT management markets and submarkets will evolve versus simply baselining where they've been. The approach is understanding key influencers reshaping market tre....

RTO PinPoint: A New Paradigm for Application Performance Monitoring

Julie Craig — Wed, 22 Mar 2006 00:00:00 -0700
As applications become increasingly complex and user expectations for availability and service rise, application-centric monitoring becomes more mission critical. Traditional monitoring methodologies and tools that focus on server metrics are no lon....

Valencia Systems' Aruba Suite Brings Versatility and Pragmatism to Network Management

Dennis Drogseth — Wed, 08 Mar 2006 00:00:00 -0700
Valencia's pragmatic approach to network performance management is made evident in this report -- combining as it does a broad range of flow-based and component-related metrics into a cohesive, cost-effective package.....

Mature Management Reduces Linux Total Cost of Ownership

Andi Mann — Wed, 01 Mar 2006 00:00:00 -0700
In various older studies, Microsoft and some analysts claimed Linux has a higher Total Cost of Ownership (TCO) than Windows. They attributed the difference mainly to higher system management costs, and concluded that the higher TCO outweighed the muc....

Security, Compliance and Enterprise Management:
Key Domains of Convergence

Scott Crawford — Fri, 10 Feb 2006 00:00:00 -0700
Convergence is a prevalent theme across a number of domains, and among the most active is the convergence of security and regulatory compliance with solutions that manage and enable enterprise IT. Management tools as well as networks, systems and app....

Service Oriented Architecture:
Coming of Age in the Enterprise and the Marketplace

Julie Craig — Wed, 01 Feb 2006 00:00:00 -0700
Service Oriented Architecture (SOA) is not a new concept, but industry drivers and technology standards are finally making it a viable one. SOA adoption is being driven by companies facing integration challenges that require production grade solution....

Packet Design Combines Traffic Flow with Route Analytics to Offer a Foundation for Next-Generation Traffic Management

Dennis Drogseth — Fri, 27 Jan 2006 00:00:00 -0700
With the introduction of Net Explorer, Packet Design has made some significant innovations in network traffic management. Net Explorer combines the route analytic strengths of route explorer with insight into flow-based IP application traffic volumes....

Practical Autonomic Computing: Roadmap to Self Managing Technology

Julie Craig — Fri, 13 Jan 2006 00:00:00 -0700
IT support costs are skyrocketing, and according to a recent study commissioned by IBM Tivoli, approximately 70% of today's IT budget is labor. Since IT is increasingly fundamental to revenue, companies are facing a growth versus cost dilemma. "....

Citrix: Secure by Design (How the Citrix Access Suite Secures Today's Enterprise)

Scott Crawford — Wed, 13 Jul 2005 00:00:00 -0600
Fast, responsive and reliable information access has become essential to compete in today's economy. The availability of high-performance commodity networks, the Web, and powerful personal and mobile devices, offer entirely new opportunities to be mo....

Increase Application Effectiveness with Visual UpTime Select

Dennis Drogseth — Thu, 30 Jun 2005 00:00:00 -0600
Visual Networks' Visual UpTime Select has evolved to support a versatile and flexible approach to managing application services across heterogeneous and complex networks. UpTime has provided its enterprise customers with distinctive advantages in wor....

Is SMS Still Right for Your Organization? - Relevant CIO Considerations

EMA Staff — Fri, 17 Jun 2005 00:00:00 -0600
IT needs a new paradigm-a model that emphasizes business needs and priorities and reduces operational costs. Wise IT and business executives understand that sourcing opportunities for IT functions must be carefully considered with respect to cost, st....

The Importance of Capacity Management in a Business-Driven World

EMA Staff — Tue, 07 Jun 2005 00:00:00 -0600
This white paper compares and contrasts the different techniques that are used to predict capacity of systems. This is then related within the context of business-driven needs for managing capacity.....

The Metrics of IT Risk: Keys to Security and Compliance Management

Scott Crawford — Fri, 27 May 2005 00:00:00 -0600
The enterprise increasingly requires ways to measure the effectiveness of security and compliance. Security investment decision support needs it -- and compliance auditors increasingly demand it.In this study, EMA surveys the emerging application of ....

Managing Business Services Sourcing for Profitability

Lisa Erickson-Harris — Tue, 24 May 2005 00:00:00 -0600
IT needs a new paradigm-a model that emphasizes business needs and priorities and reduces operational costs. Wise IT and business executives understand that sourcing opportunities for IT functions must be carefully considered with respect to cost, st....

RLX Control Tower: Server Management for OEMs Management

EMA Staff — Mon, 23 May 2005 00:00:00 -0600
RLX is a company that was involved with selling blade servers and a server management product to go with them called Control Tower. Now that blade servers have razor-thin margins and are heavily commoditized, RLX has determined to divest itself of ha....

Highlights of the 2005 SLM Buyer's Guide Presentation

EMA Staff — Wed, 18 May 2005 00:00:00 -0600
This PowerPoint presentation summarizes the data gathered for the 2004 SLM Buyer's Guide and tutorial. The guide includes information from over 70 SLM and BSM vendors, including customer focus, types of SLAs offered, and other functionality. The pres....

Facing the Service Management Chasm: How Business Applications Crumble in the Real World

Dennis Drogseth — Wed, 18 May 2005 00:00:00 -0600
This report presents EMA research that captures critical time junctures in the process of resolving application service problems. More specifically, the report addresses time to awareness, time to diagnosis, time to fix, and time to validate that an ....

Why Infrastructure Change Automation is a Cornerstone to Effective IT Service Management (ITSM)

Dennis Drogseth — Wed, 11 May 2005 00:00:00 -0600
The Network Change and Configuration market offers executives interested in pursuing service management initiatives a chance to automate critical change and configuration management issues with enhanced accountability to support IT governance and com....

The Real Value Chargeback Accounting: Why Capturing Service and Asset Usage is Essential for IT-to-Business Alignment

Dennis Drogseth — Tue, 10 May 2005 00:00:00 -0600
Understanding how and why IT customers use services is critical to service planning as well as effectively managing costs and optimizing resources for business needs. The relationship of chargeback accounting, asset management, capacity planning and ....

Developing Manageable Applications Using ITIL Best Practices

Lisa Erickson-Harris — Tue, 03 May 2005 00:00:00 -0600
The Information Technology Infrastructure Library (ITIL) has gained acceptance in European and North American markets as a guiding methodology for best practices in delivering IT services. So far, ITIL adopters have focused on Service Support and Ser....

Everdream's Software as a Service: Evaluating the Alternatives for PC Management

EMA Staff — Mon, 25 Apr 2005 00:00:00 -0600
A comparison of the approaches for PC Management -- Build/buy or software as a service. Everdream offers PC Management that is delivered through Software as a Service.....

Altiris Partnering with Dell for Server Upgrade Management

EMA Staff — Fri, 22 Apr 2005 00:00:00 -0600
For those with a lot of Dell systems, Altiris has enhanced the capabilities that administrators have to manage their Dell server gear from a single management interface. Altiris already had some Dell management code built into their software technolo....

Lowering Risk in Today's IT Enterprise through Best Practice Initiatives

EMA Staff — Thu, 14 Apr 2005 00:00:00 -0600
To better understand how IT managers view the problem of change management and how they are addressing it, EMA conducted an on-line survey. This paper reports results from 204 IT professionals in larger organizations -- those with 500 or more employe....

ITIL Best Practices Drive Need for End-User Systems Management

EMA Staff — Wed, 13 Apr 2005 00:00:00 -0600
Reflectent's product, called EdgeSight™ gives IT organizations a way to more proactively manage changes on the desktop. EdgeSight, an agent-based technology, monitors end-user systems and servers for any changes to the current state, periodical....

Intelliden Integrates Business with Network Demands Through �Associative Networking�

Dennis Drogseth — Tue, 12 Apr 2005 00:00:00 -0600
Intelliden is the industry leader in providing an operational workflow focus to advanced network change, configuration and compliance management, particularly in large networks and core OSS or carrier environments. Intelliden`Associate Networking de....

Mapping NetScout's nGenius Performance Manager to ITIL Processes

Dennis Drogseth — Thu, 31 Mar 2005 00:00:00 -0700
This white paper underscores how NetScout's nGenius solution supports critical processes related to IT Service Management (ITSM) as defined by ITIL (the IT Infrastructure Library). The critical processes focus primarily on Service Support (for day to....

Defining the Self-Securing Network

Scott Crawford — Tue, 29 Mar 2005 00:00:00 -0700
Numerous network security tools exist today, yet many gaps in defense remain. Often, this is not because tools aren't strong enough, but because they are not sufficiently integrated. Sourcefire has emerged as a company that has tackled this challenge....

Service Management and Business Priorities

EMA Staff — Mon, 28 Mar 2005 00:00:00 -0700
This paper describes internal and external drivers for SLM, the benefits that can be gained, and key success factors in high-functioning SLM initiatives, using information gathered through interviews with two IT managers at large, international banks....

Achieving High QoE in Application Deployment Through Improved IT Performance with Shunra's

EMA Staff — Mon, 28 Mar 2005 00:00:00 -0700
Shunra's Virtual Enterprise (VE) solution enables the user to emulate an application behavior in a networking environment. This brief describes the VE solution benefits to increase application user's Quality of Experience (QoE) and application progra....

Increased IT Operations Effectiveness with Cyclades AlterPath™ Out of Band Infrastructure

EMA Staff — Thu, 10 Mar 2005 00:00:00 -0700
EMA's analysis of Cyclades' AlterPath for Out of Band Infrastructure Management....

Understanding Business Impacts: A Look at BSM Approaches and Value

Lisa Erickson-Harris — Mon, 07 Mar 2005 00:00:00 -0700
EMA's analysis of BSM Approaches and Value....

Demystifying Service Level Management

EMA Staff — Tue, 22 Feb 2005 00:00:00 -0700
Service level management (SLM) can be a big step in improving the quality of IT -- such a big step that IT managers are hesitant about undertaking it. This paper dispels several negative myths about SLM, as well as gives an overview of a staged appro....

Management Adoption Patterns by Vertical Markets

EMA Staff — Wed, 09 Feb 2005 00:00:00 -0700
This research report provides an understanding of IT maturity across vertical industries. Information was analyzed from existing Enterprise Management Associates (EMA) research completed in 2003. The data set is selected heavily toward large organiza....

The ITIL Configuration Management Database: Panacea or Pandora's Box?

Dennis Drogseth — Tue, 01 Feb 2005 00:00:00 -0700
The IT Infrastructure Library (ITIL) Configuration Database is becoming an aggressive marketing campaign among many vendors. This report identifies the issues facing both vendors and IT organizations in navigating the delta between a process ideal an....

Best Practices in Change Management for the Mid-sized Business

EMA Staff — Tue, 01 Feb 2005 00:00:00 -0700
Mid-sized companies with 500 to 2500 employees have frequently grown beyond the ability of a few core IT people to manage infrastructure changes, and need the standardization and automation of a true change management program. Investing in change man....

Effective Network Management for Security and Compliance

Scott Crawford — Thu, 20 Jan 2005 00:00:00 -0700
EMA's analysis of Effective Network Management for Security and Compliance....

Automating Replication Enables Business Agility

EMA Staff — Tue, 18 Jan 2005 00:00:00 -0700
EMA's analysis of EMC's Data Replication Automation....

Integrating Network Policy, Security and Service Quality Management in the Converged Enterprise

Scott Crawford — Wed, 12 Jan 2005 00:00:00 -0700
EMA's analysis of Integrating Network Policy....

Statseeker: Capturing and Managing the Details

EMA Staff — Tue, 04 Jan 2005 00:00:00 -0700
This report focuses on data collection, analytics, and thresholds as they impact network monitoring. Since these areas represent the three single most critical technology innovations within the vendor community and strategic solution planning from an....

Why Asset Management and Discovery are Core Contributors to Effective Business Service Management

Dennis Drogseth — Tue, 04 Jan 2005 00:00:00 -0700
EMA's analysis of Asset Management with respect to Business Service Management....

SLM Buyer's Guide - 3rd Edition (Free Overview)

EMA Staff — Fri, 31 Dec 2004 00:00:00 -0700
If you're not a member, register to view this free Overview of the SLM Buyer's Guide. This book represents the most comprehensive Guide to SLM available -- presenting more than 70 solutions. The Guide also includes valuable research and information o....

Beyond the Hypervisor: Optimizing Virtualization Management

Andi Mann — Wed, 09 Sep 2009 00:00:00 -0600
EMA research shows that virtualization has rapidly become ubiquitous and pervasive. This explosion has permeated throughout IT, driven by the sheer diversity of most virtualization deployments. A massive majority are using multiple virtualization pla....

Enterprise Management Associates

Managing Risk on the Journey to Virtualization and the Cloud

Pragmatic Approach to Data Center Management � Control and Manageability

Custom Applications: A Horse of a Different Color

Avocent Tackles Critical Demands of Healthcare IT Management

Taming 10G: Network Performance Management for High Speed Networks

Designing a Responsible Cloud Infrastructure

Methods for Minimizing the Total Cost of Ownership in Mobile Device Management

Achieving Control Over Data Center Implementations and Operations

Managing the Business Perspective of IT Service Delivery

A Survival Guide to Windows 7 Migration

Virtualizing the Browser Against Security Threats: The Dell KACE Secure Browser

EMA Radar� for Application-Aware Network Performance Management Q3 2010

Collaborative IT: A Pragmatic Approach for Bringing Service Desk and Operations Together

EMA Radar� for Business Service Management: Service Impact Q3 2010

Help Desk Demands in the Mid-Market: Pragmatic Requirements and Solutions

Security as a Service

Best Practices in Power Profile Management

Dynamic Service and IT Asset Management: A Requirement for Virtualization and Cloud Computing

The Changing Role of Network Management � Keeping Pace with the New Demands of Virtualization and Cloud

Making Converged IT Infrastructure A Practical Reality � The Egenera PAN Manager solution

Secure By Design: Building Identity-based Security into Today�s Information Systems

Securing the Administration of Virtualization

Customer Satisfaction with Application Delivery Controller Vendors

Essential Ingredients for Optimizing End User Experience Monitoring

Leadership in Intrusion Prevention as Demonstrated by IBM

IBM Tivoli: Transforming Application Performance Management with Ongoing Product Innovation

Identifying, Prioritizing, and Initiating IT Projects that Cut Costs

Transforming PC Lifecycle Management with Wanova Distributed Desktop Virtualization

Next-Generation Asset Management (NGAM): A Service-Centric Model for IT Financial Optimization

Capitalizing on the Software Asset Management Imperative

High Performers and Foundational Controls: Building a Strategy for Security and Risk Management

End-to-End Application Management Issues and Trends, 2010

The Responsible Cloud

Pragmatic ITIL: Turning Long-Term Strategies into Progressive, Near-term Efficiencies

Expanding Visibility for End-to-End Application Performance Management - Integrating Compuware Vantage and Cisco NAM

Workload Automation Q1 2010 � An EMA Radar Report�

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management

Choosing the Right Enterprise Network Management Solution

Taming the Elephant: Achieving Financial Management for IT

Business Service Management: A Model for Business-Aligned Service Management in the 21st Century

SIEM and DLP Together: A More Intelligent Information Risk Management Strategy

BMC�s Value Realization: How Metrics can Accelerate Real-World Initiatives in Service Management and Automation

Compuware, Gomez and the New Application Dynamic: Managing Application Performance in the Internet Era

CA Introduces �Cross Enterprise Application Performance Management,� Bridging the Distributed and Mainframe Silos for APM

Bringing Enterprise-class Network Performance and Security Management Together using NetFlow � the Lancope StealthWatch Solution

Website Vulnerability Assessment Q4 2009 � An EMA Radar Report�

Business-Critical Benefits of Workload Automation Solutions

Combating Today�s Complex Malware with Dynamic Defenses

Maximizing Resource Use by Reining in Virtualization Sprawl: How Real Users Optimize Virtual Environments with the VKernel Optimization Pack

Reducing Operational Expense (OpEx) with Virtualization and Virtual Systems Management

The Benefits of Private Cloud Computing for IT Service Providers to Small and Midsized Businesses

Top Ten Challenges Often Overlooked in Mobile Management

Thriving in the Ecosystem: How Web Application Interdependencies are Transforming the Business of IT

IBM�s Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments

Achieving Virtualization Control with Intelligent Service Automation

Enabling Freedom of Choice for SaaS Single Sign-on

Making IT Service Management Work for Mid-Tier Enterprises

EMC Ionix Enables Federated Access to Real-time Information with Data Center Insight

ITIL One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution

Employing Storage Efficiencies for Optimizing the Storage Infrastructure and Reducing Facilities Expenses

The Search for the Elusive ROI: Tracking Down Value in a Jungle of Enterprise Management Products

Achieving Data Center Optimization with Visual Modeling

Improving Operational Efficiency with a Strategic Approach to Enterprise Management Tools Acquisitions

Real World Experiences of Endpoint Virtualization

Realizing the Potential of Your Management Investments through a Service Knowledge Management System (SKMS)

Faster, Better, Lower Cost: IT Operations with Event Consolidation and Process Automation

Better Virtualization Outcomes with Citrix Essentials for XenServer and NetApp Storage

Mastering Disaster Recovery for Mid-Sized Organizations & Remote Offices

IT Automation: Going Beyond the Obvious to Find Real Cost Savings

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge

Optimizing Virtualization to Deliver Best-in-Class Outcomes

The SaaS Advantage in Web Application Security: Taming Risk, Containing Cost and Putting Excellence Within Reach

Strategies to Mitigate Information Risk: Data Loss Prevention and Enterprise Rights Management

Compuware Vantage 11: Performance-Driven Service Model, Unified Performance Analysis Tie Application Problems to Business Impact

IT Financial Management: Business Decisions for IT

Best Practices in Data Center Power Management

Slides from Business Service Management: Strategies for Success in 2009

Efficiency and Cost Control in Network and Application Management

Business Service Management: Strategies for Success in 2009