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Optimizing IT Costs and Value Through Usage-Driven Insights

PUBLISHED: Wed, 31 Oct 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

Understanding what IT assets and services are needed most—and which are needed least or are no longer active—is critical to help IT save CapEx dollars and promote improved OpEx efficiencies. These advantages extend well beyond traditional asset management to support enhanced IT portfolio relevance and more effective use of cloud-based resources. Understanding usage can also inform on end-user needs so that IT can better invest to support them.

Join Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA), and Will Degener, senior product manager at Scalable Software, Ltd., to discover how your organization can benefit from usage-driven insights.



Slides: Optimizing IT Costs and Value Through Usage-Driven Insights

PUBLISHED: Wed, 31 Oct 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

These slides--based on the webinar--provide insights into how your organization can benefit from usage-driven insights.



PUBLISHED: Wed, 10 Oct 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

Based on new research, Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA), will provide unique insights into how IT organizations are operationalizing their advanced IT analytics investments.

What’s working, what’s not, and what characteristics are consistently associated with successful deployments will be examined in context with analytic priorities in AIOps, big data, end-user-experience analytics, and security-specific analytics. The result will be the industry’s first true roadmap showing advanced IT analytics deployment in context with priorities, dependencies, and success rates.

More specifically, this webinar will delve deeper into this new research, leveraging results from 300 respondents in North America and Europe, to explore:

  • What use cases are most prevalent, including performance and availability management, change and capacity management, cost optimization, and other options?
  • To what degree are advanced IT analytics supporting DevOps and SecOps initiatives, as well as IoT requirements?
  • What are the impacts of cloud and digital transformation?
  • What are the most critical handshakes between advanced IT analytics and automation? What is the role of AI bots in the broader analytics landscape?
  • What deployment strategies are most effective and why?
  • What are the benefits? What are the roadblocks? And what technologies are most needed?



AIOps and IT Analytics at the Crossroads: What's Real Today, and What's Most Needed for Tomorrow?

PUBLISHED: Wed, 10 Oct 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

The goal of this research was to create a roadmap of what technologies are really in use and and most importantly, to examine the dynamics that separate the most effective AIA deployments from those that struggle due to a variety of reasons, ranging from technology priorities to organizational and process issues. This included evaluating use cases ranging from performance and availability management to change management, to capacity planning and cost management, to end-user experience management, to security and compliance, to support for cloud and DevOps.



Report Summary - AIOps and IT Analytics at the Crossroads: What's Real Today, and What's Most Needed for Tomorrow?

PUBLISHED: Tue, 09 Oct 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth


Full Report Abstract
The goal of this research was to create a roadmap of what technologies are really in use and and most importantly, to examine the dynamics that separate the most effective AIA deployments from those that struggle due to a variety of reasons, ranging from technology priorities to organizational and process issues. This included evaluating use cases ranging from performance and availability management to change management, to capacity planning and cost management, to end-user experience management, to security and compliance, to support for cloud and DevOps.



Slides: Navigating IT Chaos: Why the Challenges of Inventory and Discovery Are More Relevant than Ever

PUBLISHED: Wed, 08 Aug 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

These slides--based on the webinar featuring Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA)--provide insights into extensive EMA research that explains how IT organizations can improve their effectiveness in ‘discovering the truth’ about their environments.



The CMDB/CMS in the Digital Age: A Bedrock for IT Transformation

PUBLISHED: Tue, 24 Jul 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

Leading IT analyst firm Enterprise Management Associates (EMA) indicates that effective deployments of configuration management databases (CMDBs) or federated configuration management systems (CMSs) strongly correlate with success in digital and IT transformation. This fact may come as a surprise given the current industry hype to the contrary, but the reasons for having effective, dynamic and relevant service modeling systems could never be greater.

Join us for an informative webinar that will draw on extensive EMA research and consulting to show exactly why and how this is true.



Unifying IT Decision-Making for Digital War Rooms: A Deep Dive Into How to Succeed in the Age of Cloud and Agile - Report Summary for Moogsoft

PUBLISHED: Wed, 13 Jun 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report examines the digital war room problem from multiple dimensions. These include roles and responsibilities (from operations to DevOps), emerging organizational patterns, technology priorities, toolset adoption and toolset issues, metrics and success rates, and patterns that indicate success or, conversely, might otherwise lead to failure.


It also introduces Moogsoft’s AIOps’ capabilities to help transform war-room operations.



CloudFabrix cfxDimensions: The Unique Power of Outcome-Driven Analytics

PUBLISHED: Mon, 04 Jun 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

Advanced IT analytics (AIA), or AIOps, is an area of both innovation and confusion. Terms such as "big data," "AI," and "machine learning" are often hyped as generic technologies, supposedly solving many problems in and of themselves. The truth is that without creative innovation, a generic technology will solve very little of consequence. What counts are game-changing solutions that bring the power of core analytic technologies together in unique and valuable ways. 

The CloudFabrix cfxDimensions platform stands out as a game-changer within the AIA universe for its compelling innovations and relevance to real IT and business needs. Founded in 2015, and serving both enterprises and MSPs, CloudFabrix is enjoying substantial growth for reasons that this report seeks to articulate and clarify. 



Best Practices for Successful Digital Experience Management

PUBLISHED: Wed, 09 May 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

Expectations for digital user experience have never been higher, and the bar is constantly being raised by an ever-demanding, sophisticated audience of internal and external users. Simultaneously, the complexity involved in IT monitoring is skyrocketing with cloud technology and Agile development.

To succeed, enterprises need a comprehensive digital experience management (DEM) solution that addresses the key use cases across IT and the business and enables the company to ensure an excellent user experience for every business-critical application in their portfolio. Accomplishing this is easier said than done. This paper reviews the principles and best practices to enable IT to survive this perfect storm where rising expectations meet escalating complexity.



EMA Slides: Automating Service Management: Decision Making for the Digital Age

PUBLISHED: Wed, 18 Apr 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

These slides--based on the webinar featuring Dennis Drogseth, vice president of research at leading IT analyst firm Enterprise Management Associates (EMA), and Roy Ritthaler, vice president of product marketing at Micro Focus--provide insight into how ITSM teams can become hubs of innovation. In doing so, service management teams can help to improve and empower both IT and business performance.



Micro Focus Slides: Automating Service Management: Decision Making for the Digital Age

PUBLISHED: Wed, 18 Apr 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

These slides--based on the webinar featuring Dennis Drogseth, vice president of research at leading IT analyst firm Enterprise Management Associates (EMA), and Roy Ritthaler, vice president of product marketing at Micro Focus--provide insight into how ITSM teams can become hubs of innovation. In doing so, service management teams can help to improve and empower both IT and business performance.



Automating Service Management: Decision Making for the Digital Age

PUBLISHED: Tue, 17 Apr 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

Join Dennis Drogseth, vice president of research at leading IT analyst firm Enterprise Management Associates (EMA), and Roy Ritthaler, vice president of product marketing at Micro Focus, to discover how ITSM teams can become hubs of innovation. In doing so, service management teams can help to improve and empower both IT and business performance.



Report Summary - Unifying IT Decision-Making for Digital War Rooms: A Deep Dive Into How to Succeed in the Age of Cloud and Agile

PUBLISHED: Wed, 11 Apr 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth


Full Report Abstract
As EMA examined them, war rooms could be physical, virtual, or hybrid--which turned out to be the predominant case. They could be highly automated or not, or made up of consistent, well-defined teams or not. What made them war rooms in all cases was the need for collaborative decision making across silos, and the need for urgency and efficiency in taking effective action.

This report will examine the war room problem from multiple dimensions. These include roles and responsibilities (from operations to DevOps), emerging organizational patterns, technology priorities, toolset adoption and toolset issues, metrics and success rates, and patterns that indicate success or, conversely, might otherwise lead to failure.



Unifying IT for Digital War Room Performance

PUBLISHED: Wed, 11 Apr 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

If you thought that the “war room” was a thing of the past—it turns out, you’re wrong. The digital war room is on the rise. It’s growing in both size and relevance, including critical support for DevOps and growing support for areas such as SecOps and IoT.

Join Dennis Drogseth, VP of Research at leading IT analyst firm Enterprise Management Associates (EMA) for a research-based webinar that will cover the hows, whys and wherefores behind digital war room success in terms of organization, process, technology adoption, and best practices.



Unifying IT Decision-Making for Digital War Rooms: A Deep Dive Into How to Succeed in the Age of Cloud and Agile

PUBLISHED: Mon, 02 Apr 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

As EMA examined them, war rooms could be physical, virtual, or hybrid--which turned out to be the predominant case. They could be highly automated or not, or made up of consistent, well-defined teams or not. What made them war rooms in all cases was the need for collaborative decision making across silos, and the need for urgency and efficiency in taking effective action.

This report will examine the war room problem from multiple dimensions. These include roles and responsibilities (from operations to DevOps), emerging organizational patterns, technology priorities, toolset adoption and toolset issues, metrics and success rates, and patterns that indicate success or, conversely, might otherwise lead to failure.



Data + Analytics: Turning the Corner on IT Chaos for Digital Transformation

PUBLISHED: Wed, 28 Mar 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

IT operations, as well as IT in general, are often fragmented in the face of cloud, agile, and mobile, along with other pressures to adapt and perform as a true business. As a result, in most organizations, digital transformation remains more of a promise than a reality.  Fortunately, there are signs of progress—most notably a growing array of capabilities for cross-domain, advanced, predictive analytics for optimizing IT service delivery and minimizing disruptive incidents. Getting relevant data across multiple sources and silos to enable advanced IT analytics, however, often remains the number one challenge.

Join leading IT analyst firm Enterprise Management Associates (EMA) and StreamWeaver for an informative webinar that will explore:

  • Why digital transformation depends on IT transformation
  • The growth of advanced IT analytics
  • The need for well-integrated data from across a wide variety of sources
  • The benefits when data and analytics do come together
  • Real-world examples taken from EMA research and StreamWeaver customers



Slides: Data + Analytics: Turning the Corner on IT Chaos for Digital Transformation

PUBLISHED: Wed, 28 Mar 2018 00:00:00 +0000
AUTHOR: Dennis Drogseth

IT operations, as well as IT in general, are often fragmented in the face of cloud, agile, and mobile, along with other pressures to adapt and perform as a true business. As a result, in most organizations, digital transformation remains more of a promise than a reality.  Fortunately, there are signs of progress.

These slides--based on the webinar--provide insight.



The Converging Worlds of ITSM and IT-to-Business Alignment

PUBLISHED: Thu, 26 Oct 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

This webinar will leverage recent EMA research to examine trends for mid-tier and enterprise ITSM teams as they seek to optimize IT efficiencies in a business context. This approach often means doing more with limited OpEx resources, while seeking to play an even more strategic role.

Join Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA) and Mike Anderson, CIO of Crossmark, for a live Q&A that will highlight Crossmark’s experiences and savings in aligning its ITSM capabilities with an enterprise-wide digital services hub.  

Attend to get key insights into:

  • The changing landscape of ITSM with pressures to deliver added business value
  • The added challenges of lifecycle endpoint management optimization in support of mobile as well as other endpoints, including accessibility, performance and costs
  • The growing need to integrate ITSM teams with business processes and business awareness, with insight into obstacles and metrics for success
  • Unique challenges facing mid-tier ITSM teams in addressing all of the above
  • Advantages of ITSM integration with a digital services hub



Slides: The Converging Worlds of ITSM and IT-to-Business Alignment

PUBLISHED: Thu, 26 Oct 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

This slides, based on the webinar, leverage recent EMA research to examine trends for mid-tier and enterprise ITSM teams as they seek to optimize IT efficiencies in a business context.



Slides: Transforming End-User Support with Next-Gen ITSM - Part 1

PUBLISHED: Thu, 05 Oct 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Research from leading IT analyst firm Enterprise Management Associates (EMA) shows that IT service management (ITSM) roles are becoming more strategic. At the same time, the need for ITSM teams to do more with less is also becoming more prevalent.

How can ITSM teams successfully address this dual challenge? check out these slides, based on the webinar, to find out!



Transforming End-User Support with Next-Gen ITSM - Part 2

PUBLISHED: Thu, 05 Oct 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Research from leading IT analyst firm Enterprise Management Associates (EMA) shows that IT service management (ITSM) roles are becoming more strategic. At the same time, the need for ITSM teams to do more with less is also becoming more prevalent.

How can ITSM teams successfully address this dual challenge? check out these slides, based on the webinar, to find out!



Transforming End-User Support with Next-Generation IT Service Management

PUBLISHED: Wed, 04 Oct 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Join Dennis Drogseth, VP of research at EMA, and John Prestridge, CMO at EasyVista to discover unique trends in automation, self-service, mobility and analytics—including the growing use of cognitive services—that enable ITSM teams to do more with less, while transforming the end-user experience.

Attend to get insights into:

  • Overall trends in ITSM, including why it’s on the rise and what’s expected of ITSM teams
  • Why user experiences are important for integrated ITSM and operations
  • How mobility can enable improved levels of responsiveness, both for IT staff and for end-user service consumers
  • Defining a new era of self-service, including service catalogs, knowledge management, self-help and AI



Leaders in Advanced IT Analytics (AIA): A Buyer's Guide for Investing in Innovation

PUBLISHED: Thu, 21 Sep 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Join Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA) to get insights from its extensive research on advanced IT analytics, including carefully vetted profiles of selected vendors that have proven abilities to deliver value in this critical but still-emerging area.

The 13 vendors that will be featured in this webinar have been selected based on a wide range of relevant criteria, including breadth of data sources, heuristic and analytic depth, and support for performance management and change impact awareness across cloud and legacy environments.

This research is the first in a series that will look at different vendor design points and buyer value—or “shopping cart criteria” for IT executive and technical buyers seeking to understand real product options as they might relate to their unique IT and business requirements.

Attend this webinar to discover:

  • What real-world AIA deployments can teach you about the value and the challenges of analytics investments
  • Unique impacts on critical scenarios, such as integrated security, DevOps, and IoT support
  • How and where AIA investments can help unify IT
  • How and where AIA investments can help better align IT with business stakeholders and provide insights into business outcomes
  • How AIA solutions are changing the monitoring game across all silos
  • And above all, where each featured AIA offering stands out in design and value, so you can begin to assess what’s most relevant to you and your needs



Leaders in Advanced IT Analytics (AIA): A Buyer's Guide for Investing in Innovation

PUBLISHED: Tue, 19 Sep 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

There may be no more critical arena of innovation for IT organizations in the digital age than advanced IT analytics (AIA)—most commonly called “operational analytics.” EMA has chosen a different label because the values of AIA, while often centered on operations, go far beyond classic IT operations in terms of the stakeholders supported.


This buyer’s guide is an industry-first effort to bring individualized attention to 13 vendors evaluated by EMA as leading innovators in AIA. Each vendor offering will be characterized in detail and mapped against a set of shopping cart criteria directed at everything from time to value and cloud-readiness to business impact and business alignment. This report is not about a footrace with winners and losers; rather it is a highly individualized look at 13 vendors that are already leading in AIA innovation—each with a distinctive footprint and any one of which might be the one best optimized to meet your needs and priorities.

 



Slides - Part 1: Five Critical Steps to Achieve Successful Digital Transformation

PUBLISHED: Fri, 08 Sep 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Many IT organizations are struggling to implement their digital transformation strategy while migrating to hybrid cloud.  

These slides - based on the webinar featuring Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA), and Enzo Signore, CMO from FixStream - cover what these transformational challenges are and how to overcome them. Find out who is succeeding in the digital age and why.



Slides - Part 2: Five Critical Steps to Achieve Successful Digital Transformation

PUBLISHED: Fri, 08 Sep 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Many IT organizations are struggling to implement their digital transformation strategy while migrating to hybrid cloud.  

These slides - based on the webinar featuring Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA), and Enzo Signore, CMO from FixStream - cover what these transformational challenges are and how to overcome them. Find out who is succeeding in the digital age and why.



Five Critical Steps to Achieve Successful Digital Transformation

PUBLISHED: Wed, 06 Sep 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Many IT organizations are struggling to implement their digital transformation strategy while migrating to hybrid cloud as they face pressures for increased transparency, efficiency and relevance.  

Join Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA), and Sameer Padhye, CEO from FixStream, to discover what these transformational challenges are and how to overcome them. Find out who is succeeding in the digital age and why.

Attend this webinar to get key insights on:

  • What digital transformation is really about, and how it is linked to IT transformation
  • Why so many IT organizations are struggling and, in some cases, simply failing to adapt to the demands of digital and cloud
  • Why ERP applications and other enterprise business services are particularly at risk
  • The symptoms of failure, as well as the patterns of success
  • A compare-and-contrast between traditional ways of working and a model for effective advanced analytic adoptions
  • An in-depth customer case study



Slides: How Advanced IT Analytics is Changing the Application Performance Management Game

PUBLISHED: Fri, 01 Sep 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

New requirements for cloud, containers and microservices architectures, trends such as agile/DevOps and digital transformation, and the growth of advanced IT analytics (AIA) are redefining and redirecting the application performance management (APM) game into something new.

These slides - based on the webinar:

  • Highlight findings from the latest EMA research
  • Examine new APM requirements needed to work with AIA across IT operations and beyond—such as enhanced dynamic awareness, predictive decision making, support for agile, cloud, microservices and containers, and unified change and performance management
  • Provide a set of guidelines for moving ahead with an enhanced AIA/APM strategy



How Advanced IT Analytics is Changing the Application Performance Management Game

PUBLISHED: Thu, 24 Aug 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Application performance management (APM) has become an iconic marketing and technology category within IT. In fact, as businesses continue to digitize their critical processes further, APM has become the crucial component for delivering high quality business services.

Even so, new requirements for cloud, containers and microservices architectures, trends such as agile/DevOps and digital transformation, and the growth of advanced IT analytics (AIA) are redefining and redirecting the APM game into something new.

Join us for this webinar that will:

  • Highlight findings from the latest EMA research
  • Examine new APM requirements needed to work with AIA across IT operations and beyond—such as enhanced dynamic awareness, predictive decision making, support for agile, cloud, microservices and containers, and unified change and performance management
  • Provide a set of guidelines for moving ahead with an enhanced AIA/APM strategy



EMA Research Report: Integrating SecOps With Operations, Development, and ITSM in the Age of Cloud and Agile

PUBLISHED: Tue, 18 Jul 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Although the term "SecOps" has been a focal point for industry discussion and debate over the last few years, it has only recently emerged as a reality. This research shows that the integration of security operations, fraud, and compliance with critical areas in IT is now delivering significant values while posing both technology and cultural/process challenges.

This report uniquely addresses SecOps initiatives in terms of role, team leadership, success rates, company size, vertical adoptions, and geography. It provides telling insights into technology priorities, process, and best practices and metrics for critical use cases--including integrated security/compliance for performance and availability management, change and configuration management, and IT asset management and audits. The report also addresses how cloud, agile, digital transformation, and mobile all impact SecOps directions.



Report Summary - Integrating SecOps With Operations, Development, and ITSM in the Age of Cloud and Agile

PUBLISHED: Tue, 18 Jul 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a summary of the EMA research report, "Integrating SecOps With Operations, Development, and ITSM in the Age of Cloud and Agile."

Full Report Abstract
Although the term "SecOps" has been a focal point for industry discussion and debate over the last few years, it has only recently emerged as a reality. This research shows that the integration of security operations, fraud, and compliance with critical areas in IT is now delivering significant values while posing both technology and cultural/process challenges.

This report uniquely addresses SecOps initiatives in terms of role, team leadership, success rates, company size, vertical adoptions, and geography. It provides telling insights into technology priorities, process, and best practices and metrics for critical use cases--including integrated security/compliance for performance and availability management, change and configuration management, and IT asset management and audits. The report also addresses how cloud, agile, digital transformation, and mobile all impact SecOps directions.



Best Practices for Successful Digital Experience Management

PUBLISHED: Tue, 18 Jul 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Expectations for digital user experience have never been higher, and the bar is constantly being raised by an ever-demanding, sophisticated audience of internal and external users. Simultaneously, the complexity involved in IT monitoring is skyrocketing with cloud technology and Agile development. To succeed, enterprises need a comprehensive digital experience management (DEM) solution that addresses the key use cases across IT and the business and enables the company to ensure an excellent user experience for every business-critical application in their portfolio. Accomplishing this is easier said than done. This paper reviews the principles and best practices to enable IT to survive this perfect storm where rising expectations meet escalating complexity.



FNT Unifies IT Across the Extended Enterprise in Support of Data Center Optimization

PUBLISHED: Wed, 05 Jul 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

For enterprise IT, little is more challenging--and more necessary--than establishing a unified approach to planning, managing, and optimizing investments across diverse and often complex network and data center infrastructures. One of the more compelling innovators in this arena is FNT Software. This report examines how FNT Command has helped enable a more integrated and transformative approach to data center management in a large European-based financial services enterprise.



SecOps: Integrating with Operations, Development and ITSM in the Age of Cloud and Agile

PUBLISHED: Thu, 22 Jun 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Although the term “SecOps,” defined as security actively working with operations, has been a focal point for industry discussion and debate over the last few years, it has only recently emerged as a reality.

Join leading IT analyst firm Enterprise Management Associates (EMA) for this upcoming webinar that will highlight unique insights from this new research. Discover how the integration of security operations, fraud and compliance with critical areas in IT is now delivering significant values while posing both technology and cultural challenges.

Attend to discover critical findings from this informative research, including:

  • How do CIOs and CISOs view SecOps in terms of priorities, technologies and success?
  • How do teams led by security, operations, IT service management (ITSM), or developmentdiffer in their own unique approaches to SecOps integration?
  • What technologies are prioritized for SecOps integrations and why?
  • What best practices most apply?
  • What are the impacts of cloud, agile and digital transformation on SecOps initiatives?
  • What are the major roadblocks today for SecOps integrations?
  • What is the recipe for SecOps success?



Next-Generation IT Service Management: Changing the Future of IT

PUBLISHED: Thu, 15 Jun 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.

Join Dennis Drogseth, VP of research at EMA, to get insight into this new research, with some dramatic, and telling revelations.



Report Summary - Next-Generation IT Service Management: Changing the Future of IT

PUBLISHED: Thu, 15 Jun 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a summary of the EMA research report, "Next-Generation IT Service Management: Changing the Future of IT."

Full Report Abstract
While IT service management (ITSM) has too often been viewed by the industry as an area of reactive management with fading process efficiencies and legacy concerns, the truth couldn't be more different. As this research shows, in many organizations ITSM is becoming a hub of innovation, unifying IT across its many silos, promoting and measuring IT operational efficiencies, and consolidating insights critical for IT-to-business planning supportive of both IT and digital transformation. 

In this report, we examine ITSM from various perspectives--organizational role of respondents, company size and vertical, geographical differences, and success-related patterns of behavior. Targeted at IT executives and technical adopters across not only ITSM teams but also operations, development, and IT asset management (ITAM) teams as well as those in other related areas, this report shows what's really occurring with ITSM initiatives in both North America and Europe and provides a blueprint for how best to accelerate forward into a truly next-generation status.



Next-Generation IT Service Management: Changing the Future of IT

PUBLISHED: Wed, 14 Jun 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

While IT service management (ITSM) has too often been viewed by the industry as an area of reactive management with fading process efficiencies and legacy concerns, the truth couldn't be more different. As this research shows, in many organizations ITSM is becoming a hub of innovation, unifying IT across its many silos, promoting and measuring IT operational efficiencies, and consolidating insights critical for IT-to-business planning supportive of both IT and digital transformation. 

In this report, we examine ITSM from various perspectives--organizational role of respondents, company size and vertical, geographical differences, and success-related patterns of behavior. Targeted at IT executives and technical adopters across not only ITSM teams but also operations, development, and IT asset management (ITAM) teams as well as those in other related areas, this report shows what's really occurring with ITSM initiatives in both North America and Europe and provides a blueprint for how best to accelerate forward into a truly next-generation status.



How IBM Control Desk Delivers Next-Generation ITSM for Strategic IT Transformation: A Close Look at a Financial Services Deployment in the Pacific Rim

PUBLISHED: Wed, 26 Apr 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

Enterprise Management Associates (EMA) is witnessing a growing need for IT service management (ITSM) teams and capabilities to take a more central position in helping IT organizations perform more consistently and effectively. This is what EMA calls "next-generation ITSM."

This report shines a spotlight on just such a deployment with IBM Control Desk at a mid-tier financial services company in the Pacific Rim. The unique environment, its extreme requirements for automation and shared cross-silo insights, is a noteworthy example of just how next-generation ITSM can take wings.



User, Customer, and Digital Experience: Where Service and Business Performance Come Together

PUBLISHED: Tue, 14 Mar 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is the third report in EMA's unique exploration of end-user experience management spanning eight years, from 2008 to 2017. While many trends remain consistent, there are also many differences in 2017 that reflect a growing interest in cloud and cloud-related technologies, APIs, microservices, and an increasingly complex and dynamic infrastructure environment. Trends such as agile and DevOps have also affected the landscape with some similar requirements for dynamic currency and shared digital, end-user, and customer experience management insights between development and operations teams, including IT service management (ITSM) teams. And finally, the move to digital transformation is escalating the need for more effective, diverse, and well-metricized capabilities for assessing application performance, end-user productivity, business process impacts, and customer and partner interactions across the extended enterprise.



Report Summary - User, Customer, and Digital Experience: Where Service and Business Performance Come Together

PUBLISHED: Tue, 14 Mar 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth


Full Report Abstract
This is the third report in EMA's unique exploration of end-user experience management spanning eight years, from 2008 to 2017. While many trends remain consistent, there are also many differences in 2017 that reflect a growing interest in cloud and cloud-related technologies, APIs, microservices, and an increasingly complex and dynamic infrastructure environment. Trends such as agile and DevOps have also affected the landscape with some similar requirements for dynamic currency and shared digital, end-user, and customer experience management insights between development and operations teams, including IT service management (ITSM) teams. And finally, the move to digital transformation is escalating the need for more effective, diverse, and well-metricized capabilities for assessing application performance, end-user productivity, business process impacts, and customer and partner interactions across the extended enterprise.



Cisco Tetration Analytics Opens the Door to Real-Time, Secure, Application Segmentation With Automated Policy

PUBLISHED: Thu, 02 Feb 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

IT organizations are often under siege by a mix of elevated expectations for application delivery and a rising tide of security threats, not to mention the need to show ongoing improvements in operational efficiencies. Given this triple threat, this impact brief will examine the real and compelling promise of Cisco Tetration Analytics in both product and industry context.



ManageEngine's Analytics Plus: Designed to Empower Digital Transformation With Quick Time To Value

PUBLISHED: Tue, 31 Jan 2017 00:00:00 +0000
AUTHOR: Dennis Drogseth

This impact brief introduces a distinctive AIA offering, ManageEngine's Analytics Plus--a rare example of a highly accessible, cost-effective analytics investment that connects virtually all the right dots to make IT more efficient, relevant, and effective in delivering value. It is, in fact, a uniquely pragmatic approach to AIA that supports surprising breadth and depth with an inherent transformational power.



How Kaseya's Traverse Helps an MSP Deliver Premium Services Globally

PUBLISHED: Mon, 05 Dec 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA paper highlights a dialog with a managed services provider (MSP) using Kaseya's Traverse for requirements that span management of the full application infrastructure in legacy, virtualized, and cloud environments. The report explores the value of Traverse in providing unified, contextual, service-aware insights with the versatility to adapt to a wide variety of verticals and individualized customer needs.



Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment

PUBLISHED: Mon, 28 Nov 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

IT Service Management (ITSM) is changing dramatically in scope and value in many IT environments, according to EMA industry research. And yet in some IT organizations, ITSM remains a reactive holdover with declining relevance to both the business and to IT as a whole. This can result in severe impacts on IT performance, business value, and business relevance, as well as escalating costs from administrative overhead and declining IT efficiencies due to lack of cohesive processes, automation, governance, and IT service insights. Legacy ITSM platforms can also impact ITSM efficiencies through rigidity, administrative overhead, and unnecessary consulting expense.

Informed by extensive EMA research and two compelling deployment narratives, this report examines what EMA calls "next-generation ITSM" and its contributions toward optimizing changing IT and business requirements. We will also contrast these advances with the risks of staying with legacy ITSM models and then evaluate and itemize the risks of "doing nothing" and allowing legacy ITSM to persist.



FixStream Empowers Operational Transformation at a Global Digital Services Company

PUBLISHED: Fri, 18 Nov 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

It is rare when heightened expectations and promises turn out to be real and easily delivered. This is true for almost anything in life, and especially, when it comes to IT vendors marketing application, infrastructure, and service management software. However, here we have an exception. The interview in this report traces a FixStream Meridian deployment from initial skepticism to jaw-dropping success in a very large and demanding infrastructure and service environment.



Report Summary - Optimizing IT for Financial Performance

PUBLISHED: Wed, 19 Oct 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a summary of the Optimizing IT for Financial Performance research report.

Full Report Abstract
This research targets a critical sector in the story of IT cost/value optimization: optimizing IT for financial performance. To investigate this issue, EMA brought together multiple areas that are not always linked. These include IT service management (ITSM), IT asset management (ITAM), and software asset management (SAM), as well as analytics, automation, service modeling, discovery investments, and IT-to-business data sharing and visualization. The impacts of cloud, agile, and digital transformation were also considered. The goal therefore was not to do an in-depth but isolated view of a single traditional market, but rather to understand broader priorities of what IT stakeholders, executives, and business leaders are looking for as they seek to understand OpEx and CapEx IT costs more dynamically and relate them to business outcomes and business values.



Optimizing IT for Financial Performance

PUBLISHED: Wed, 19 Oct 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

This research targets a critical sector in the story of IT cost/value optimization: optimizing IT for financial performance. To investigate this issue, EMA brought together multiple areas that are not always linked. These include IT service management (ITSM), IT asset management (ITAM), and software asset management (SAM), as well as analytics, automation, service modeling, discovery investments, and IT-to-business data sharing and visualization. The impacts of cloud, agile, and digital transformation were also considered. The goal therefore was not to do an in-depth but isolated view of a single traditional market, but rather to understand broader priorities of what IT stakeholders, executives, and business leaders are looking for as they seek to understand OpEx and CapEx IT costs more dynamically and relate them to business outcomes and business values.



Why Unified Management Is Central to Operational Transformation

PUBLISHED: Mon, 08 Aug 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

With all the attention being given to digital transformation, too few in the industry seem to realize that digital, IT, and operational transformation must go hand in hand. This has become all the more apparent given the complexities and challenges of hybrid cloud and the need for more agile ways of supporting the deployment and delivery of IT services. This report leverages EMA's consulting and research on operational transformation, as well as trends in analytics and service management, to show why a unified approach to monitoring and management across domains is central to all transformational initiatives. It will also introduce ManageEngine's unique capabilities for unified management delivered by OpManager and its native add-ons and integrations. 



A Conversation at ServiceNow's Knowledge16: The Multiple Values of a True Service Management Platform Come to Light

PUBLISHED: Mon, 01 Aug 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

ServiceNow is one of the few vendors promoting a true platform approach to service management, and in the strictest sense (as ServiceNow itself defines it) it is the only player in the game. Perhaps what most separates ServiceNow from the industry as a whole is its commitment to data integration beyond bolt-on solutions never designed to work together fluidly, let alone share data eclectically and on-demand. 

In May of 2016 Knowledge16 highlighted these and other critical steps forward for ServiceNow. It was an event where it seemed the true commitment to platform-enabled use cases resonated more compellingly, and with greater force and value, than it ever had before. 



Digital Transformation: Why It's Here Now, and How to Make the Most of It

PUBLISHED: Mon, 18 Jul 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

In this report we examine the highlights of some unique research done for HP Enterprise in January 2016, as well as supplemental research done by EMA in August 2015 on digital and IT transformation. This report also introduces some of the highlights of HP Enterprise's IT Operations Management portfolio in context with the requirements of successful transformational initiatives. 



Bridging the Digital Divide with HPE Operations Bridge Ultimate

PUBLISHED: Fri, 15 Jul 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report introduces a new solution from Hewlett Packard Enterprise, HPE Operations Bridge (OpsBridge) Ultimate, which brings together powerful analytics across many multiple sources. OpsBridge Ultimate also offers well-defined workflows and visualizations that help to shorten time to value and take the mystery, once and for all, out of big data. Moreover, OpsBridge Ultimate provides compelling reporting and visualization to empower IT as a whole, as well as to unify IT-to-business decision-making. 

This report will also examine HPE OpsBridge Ultimate in context with three real-world deployments--each with unique values reflective of individual IT environments and distinctive business priorities.



How Freshservice is Helping to Transform IT Service Management

PUBLISHED: Tue, 21 Jun 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

Unifying IT through a cost-effective, versatile approach to service management may sound like one of those stories that's too good to be true. But this report highlights just such an example--a Freshservice adoption that has energized a global transportation services company where IT services and business services 100% coincide. This report also looks at how Freshservice functionality fits in with IT service management (ITSM) market requirements, as a way of positioning both our case study and Freshservice itself in a broader industry context.



Slides: Succeeding with Operational Transformation In the Digital Age

PUBLISHED: Wed, 25 May 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

These slides - based on the webinar featuring Dennis Drogseth, VP of research at leading IT analyst firm, Enterprise Management Associates (EMA) and Sanjay Chaudhary, Senior Product Manager at Hewlett Packard Enterprise (HPE) - provide insights from recent EMA research on digital and IT transformation, as well as ongoing industry dialogs surrounding digital transformational initiatives.

 



Advanced IT Analytics: A Look at Real Adoptions in the Real World

PUBLISHED: Thu, 07 Apr 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

The industry is abuzz with a mix of enthusiasm and confusion as advanced analytics are becoming assimilated by IT organizations for a wide variety of use cases, from performance to change and capacity planning, financial optimization, security, and support for cloud and agile. Part of the confusion stems from industry attempts to define advanced analytics for IT -- what EMA calls "advanced IT analytics" (AIA) -- far too narrowly, either purely in terms of discrete technologies or else as simply "big data." Another reason for the confusion is that the more prevalent nomenclature tends to direct advanced analytics for IT purely as an enabler for operations, whereas the data in this report shows just the opposite is true. AIA, as EMA understands it, provides a unifying layer that may support many IT as well as business roles.

Rather than forcing a template of technologies or data sources on our respondents, this exploratory research let the "real world" of active AIA deployments define itself. Our primary requirements included the following:

• AIA should be cross-domain and not restricted to just network, systems, application, database, or even business outcomes.
• AIA should require assimilating many different sources, whether third-party monitoring tools, different data sources, or ideally both. 
• Over and above this data, AIA requires the application of advanced heuristics, such as machine learning, advanced correlation, anomaly detection, or predictive trending.

We also required that all our respondents be actively engaged in their AIA initiative, either as managers or hands-on contributors. 



BMC Brings Versatility and Ease of Use to Big Data Analytics with TrueSight Intelligence

PUBLISHED: Tue, 05 Apr 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

This impact brief examines BMC's September, 2015 announcement heralding the vendor's entrance into the broader arena of what EMA calls "advanced IT analytics" (AIA) through a new "digital analytics platform." EMA believes this announcement is significant in a number of ways, ranging from deployment advantages to use-case versatility, to a uniquely well thought-out and well-integrated design. 



How Cherwell is Transforming Service Management: Three Deployments -- Three Views

PUBLISHED: Mon, 07 Mar 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

Recent EMA industry dialog and research clearly indicate a changing role for IT service management (ITSM) far beyond its traditional boundaries. Rather than being a reactive island amidst a storm of customer discontent, a growing number of ITSM teams are evolving into a fully integrated force in transforming IT organizations overall--a transformation directed at both IT and business outcomes as is increasingly required in the digital age. 

This EMA report looks at Cherwell Software--one of the leading innovators in ITSM, IT asset management, and enterprise process optimization--in the context of three very telling deployments. The Q&As presented here should also provide IT teams with narratives about how ITSM-centric technology investments can begin not only to optimize IT but also to deliver critical business-specific values.



IBM Rolls Out Smart IT Solutions with Runbook Automation and Alert Notification Services

PUBLISHED: Fri, 04 Dec 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

The notion that IT organizations are at a pivotal point in their evolution has almost become a cliché.  Terms like "cloud," "mobile," "agile," and "digital transformation" are among the phrases that often herald how and why IT must change. 

However, what's too often neglected in all the glitz and hype is the need to combine accessible, enabling technological advances with a well-thought-out human interface, along with process values and a clear understanding of role-related and organizational needs. Indeed, in EMA's recent research on digital and IT transformation, issues in organization, process, and dialog trumped technology-specific roadblocks for both business and IT stakeholders. And when it came to metrics, availability and performance stood out as the top concerns for all roles. After all, it’s hard for a service to be transformative when it’s not there!

It's therefore with delight that EMA has had the privilege of reviewing IBM's new offerings for runbook automation and alert notification. The two solutions are meaningfully intertwined with an eye to clear benefit-driven parameters, and both offer what might be called an "IT-smart" approach to building new levels of effectiveness in IT operations, as well as improved efficiencies between operations and the service desk.



LANDESK Empowers Role-Based Analysis with Xtraction Reports and Analysis

PUBLISHED: Thu, 29 Oct 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

All too often vendor acquisitions are puzzling affairs that require many interviews to sort out, and even then remain a mix and match of barely complementary resources. However, this is not at all the case with LANDESK's well-focused acquisition of Xtraction Solutions in Q3 2015. This impact brief provides insight into how Xtraction's reporting and analysis complements LANDESK's Service Desk, as well as potentially its broader portfolio, with special attention to Service Desk's role-based IT workspaces. 



Splunk IT Service Intelligence Opens the Door to New and Better Ways of Working

PUBLISHED: Tue, 20 Oct 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

As the market for advanced IT analytics evolves to deliver value to multiple stakeholders and use cases, the need for consistent context, data sharing, and visualization is becoming paramount. Two other key requirements are improved time to value and adaptability to change, as purely customized approaches can't keep up with need for dynamic currency and the growing demand for easily adaptable deployments in which benefits can be realized in days, not months.

This impact brief takes a look at Splunk IT Service Intelligence (ITSI). ITSI is a unique offering designed to bring superior levels of context to Splunk and third-party data sources with surprisingly quick time to value and relatively seamless extensibility. The impact brief also includes a full Q&A with an ITSI customer at the 6th Annual Splunk Worldwide Users' Conference in Las Vegas in September 2015.



Digital and IT Transformation: A Global View of Trends and Requirements

PUBLISHED: Wed, 30 Sep 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

The world of IT services and the world of business or organizational services are coming together as never before. This is true both in terms of the magnitude of the impacts on IT culture and organization, and in terms of the variety of ways that IT services, digital services, and business services are becoming a single interconnected continuum. The two key drivers for this transformation are actually intertwined--the fact that digital services are impacting, and in many cases recreating, entire business models is not at all unrelated to the emergence of a new population of consumers that are far more inclined to view digital services as a part of their everyday lives. 

The term most often applied to this transition as viewed from a business perspective is "digital transformation." When an organization is focused on IT becoming more effective in and of itself in support of the business, the term most typically used has been "IT transformation."  

In order to provide a data-driven foundation for addressing the many challenges described above, Enterprise Management Associates (EMA) undertook research targeting digital and IT transformation. Our goal was to discover what the truth really is surrounding these critical (and sometimes overused) terms. To optimize the depth and value of this unique research, EMA partnered with the IT Transformation Institute.



Report Summary - Digital and IT Transformation: A Global View of Trends and Requirements

PUBLISHED: Wed, 30 Sep 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a summary of the EMA research report, Digital and IT Transformation: A Global View of Trends and Requirements.

Full Report Abstract
The world of IT services and the world of business or organizational services are coming together as never before. This is true both in terms of the magnitude of the impacts on IT culture and organization, and in terms of the variety of ways that IT services, digital services, and business services are becoming a single interconnected continuum. The two key drivers for this transformation are actually intertwined--the fact that digital services are impacting, and in many cases recreating, entire business models is not at all unrelated to the emergence of a new population of consumers that are far more inclined to view digital services as a part of their everyday lives. 

The term most often applied to this transition as viewed from a business perspective is "digital transformation." When an organization is focused on IT becoming more effective in and of itself in support of the business, the term most typically used has been "IT transformation."  

In order to provide a data-driven foundation for addressing the many challenges described above, Enterprise Management Associates (EMA) undertook research targeting digital and IT transformation. Our goal was to discover what the truth really is surrounding these critical (and sometimes overused) terms. To optimize the depth and value of this unique research, EMA partnered with the IT Transformation Institute.



How SysAid Is Empowering ITSM Efficiencies in a Large Global Enterprise

PUBLISHED: Wed, 29 Jul 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

IT service management (ITSM) is an area of growing relevance and need according to EMA research, but successful ITSM teams require solutions that are more effective, more integrated, and more easily deployed and administered. This Q&A looks at just one case where SysAid is enabling increased end-user responsiveness, improved asset and change management, and enhanced OpEx efficiencies. 



EMA Vendor to Watch: SIOS Technology

PUBLISHED: Tue, 14 Jul 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

SIOS Technology has become a leader in ensuring high availability and disaster recovery in support of business applications and databases such as SAP, Oracle and SQL Server running over virtualized network, systems, and storage infrastructure. Brand new this year, SIOS iQ, is a unique analytics platform in the Advanced Operations Analytics (AOA) or IT Operations Analytics (ITOA) market with distinctive potential--and as such represents an expanded opportunity for the company as a whole.

The salient features of SIOS iQ include advanced machine learning that discovers patterns of behavior across the application and infrastructure stack, and accurately identifies deviations from normal behavior that are predictive of impending or on-going issues. The solution enables one-click root cause analysis, easy (agent-free) deployment with low administrative overhead, mobile tablet access with a well thought-out UI, an API friendly to the assimilation of third-party sources, and a core design optimized to support changing and evolving requirements. 



Best Practices for Optimizing IT with ITAM Big Data

PUBLISHED: Wed, 01 Jul 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

In this research report, we document some of the most prevalent obstacles to, and options for, achieving an accurate, current, and meaningful ITAM record across IT silos. We then show how an effective ITAM record can be meaningfully applied to critical business-driven IT strategies. Finally, we conclude by documenting the attributes of the most successful ITAM and financial management teams--who are they, and what makes them shine?



A Strategic Approach to IT Asset Management Without the Pain

PUBLISHED: Wed, 06 May 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

With the advent of cloud, mobile, and the "consumerization of IT," requirements for IT Asset Management (ITAM) are changing dramatically. IT is no longer a stable or predictable environment (if it ever was), and yet the pressures on IT to support and contribute to business value have never been greater. This brief report addresses new core requirements for a more strategic, inclusive, and automated approach to ITAM and introduces Scalable Software--as an exemplar of meaningful innovation within this changing IT universe.



2015 EMA Vendors to Watch: Service Management

PUBLISHED: Wed, 06 May 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2015 EMA Vendors to Watch in the Service Management field including:

FixStream



EMA Vendor to Watch: FixStream

PUBLISHED: Wed, 06 May 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

FixStream's Meridian Operational Analytics and Visualization Platform is targeted at managing and optimizing cloud data centers with strong top-down insights into key business planning requirements. It also offers advanced analytics to support a wide variety of cross-domain roles relevant to managing a full mix of public cloud, private cloud, and non-cloud infrastructures, along with the applications and business services residing on them. This includes the new and emerging areas such as software-defined data centers and OpenStack-supported environments.



EMA Research Report: What is the Future of IT Service Management?

PUBLISHED: Wed, 08 Apr 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

This research approached ITSM via a triangle of vectors recognizing the importance of technology and organization, as well as process (including dialog and communication). EMA believes that ITSM has evolved to reflect multiple interdependencies that can only be understood by this multifaceted approach--and that this approach is also the best way to understand future ITSM directions. EMA even went beyond service-desk-specific technologies and looked at trends such as cloud and agile; big data and analytics; automation and mobile--along with examining questions relating to best practices, organizational priorities, and communication issues. 



Report Summary - What is the Future of IT Service Management?

PUBLISHED: Wed, 08 Apr 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a summary of the "EMA Research Report: What is the Future of IT Service Management?"


Full Report Abstract

This research approached ITSM via a triangle of vectors recognizing the importance of technology and organization, as well as process (including dialog and communication). EMA believes that ITSM has evolved to reflect multiple interdependencies that can only be understood by this multifaceted approach--and that this approach is also the best way to understand future ITSM directions. EMA even went beyond service-desk-specific technologies and looked at trends such as cloud and agile; big data and analytics; automation and mobile--along with examining questions relating to best practices, organizational priorities, and communication issues. 



CMDB Systems: Making Change Work in the Age of Cloud and Agile

PUBLISHED: Fri, 27 Mar 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

This document contains the Preface, Introduction and Chapter 1 of the CMDB Systems: Making Change Work in the Age of Cloud and Agile book. 


Drawing upon extensive experience and using illustrative real-world examples, authors Dennis Drogseth, Rick Sturm, and Dan Twing of EMA explain how an integrated database across all areas of an organization's information system can help make organizations more efficient, reduce challenges during change management, and help to optimize the value of IT to the business it serves. In addition, this valuable reference provides guidelines that will enable IT professionals to avoid the pitfalls that cause CMDB projects to fail and actually shorten the time required to achieve an implementation of a CMDB. If you're an IT director, manager, architect, CMDB implementer, or ITIL professional, CMDB Systems is a must-have reference! Buy the full book here.

Copyright © 2015 Elsevier Inc. All rights reserved.



Optimizing the Unknown: Making IT Data Work for You with Blazent's Integrated Data Analytics

PUBLISHED: Tue, 24 Feb 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

All IT processes depend on good data. So do effective communication and dialog within IT, as well as action based on shared, current, and relevant insights. Moreover, good IT data can support business alignment and even optimization to business needs and requirements. Only accurate data that spans siloed toolsets can provide a solid foundation for automation and analytics--those technology investments that are making the IT "conversation" more dynamic and empowering.
This report provides an introduction to Blazent's Integrated Data Analytic solutions with their unique and broad-ranging capabilities in a number of key areas.



EMA Vendor to Watch: SNP AG

PUBLISHED: Wed, 04 Feb 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

SNP is not a brand new company given its 20 years in the industry, but it is nonetheless a true innovator. With a focus on aligning "business transformation" with "IT transformation" in the context primarily of SAP and ERP environments, SNP's unique blend of technical and business expertise set it apart from industry convention. The results are faster, more efficient and more cost-effective migrations--which is where SNP shines. And migrations are key as most SAP and ERP activity is directed at shifting IT and business requirements, not brand new deployments. 



How eMite Service Intelligence Delivers Transformative Value for Transforming IT

PUBLISHED: Fri, 30 Jan 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

eMite Service Intelligence provides a remarkably apt set of capabilities--as recent enhancements have enriched an already strong foundation. Moreover, eMite's support for what calls "BI for IT" has been validated in a growing number of challenging environments globally. This brief report takes a snapshot look at eMite’s core foundation and its recent enhancements in market and industry context. 



Customer Perspectives on HP Operations Analytics: Optimizing the Value of IT Through Big Data

PUBLISHED: Wed, 21 Jan 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

HP is unique in the industry in recognizing that AOA is an architectural as well as a "toolset" imperative--and as such becomes a potent layer over and above traditional monitoring tools. AOA can enable nothing less than a new way of working for IT. 

This report looks at HP's Operations Analytics, or "OpsAnalytics," in the context of two customer deployments. These interviews provide insight into what HP Operations Analytics can do, the problems it can address, and just what this new way of working (or as HP calls it the "new style of IT") might look like with an OpsAnalytics investment.



Evolving from Systems Management to Service Management with HP Operations Bridge: A View from Four Real-World Deployments

PUBLISHED: Wed, 21 Jan 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report is designed to provide insights into HP Operations Bridge values, benefits, drivers and use cases through interviews and analysis of four deployments. The goal is to offer up a more tangible context for assessing when and how OpsBridge can support individual IT choices and priorities.



Technology Business Management in Two Deployments: Making the "Business of IT" Real

PUBLISHED: Fri, 09 Jan 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report presents two case studies that show how "managing IT as a business" can be both real and successful--while also clarifying how the phrase can become actualized in the real world by introducing the concept of Technology Business Management (TBM). Both case studies are Apptio deployments--as is fitting given Apptio's leadership in creating the market's first true TBM solution. While other vendors may follow--EMA research ("The Many Faces of Advanced Operations Analytics," September, 2014) indicates a strong surge of IT interest in this arena--so far Apptio has taken the lead position in understanding the TBM opportunity and delivering a compelling solution for it. 



Remedy with Smart IT and BMC's "New Look"

PUBLISHED: Wed, 10 Dec 2014 00:00:00 +0000
AUTHOR: Dennis Drogseth

It is a welcome breath of fresh air to see BMC's new focus on “transforming the digital enterprise” with a clear recognition of human/consumer and business values over media-chic, technical cachet. This EMA impact report will provide a brief look at BMC's new directions, and then summary look at innovations in Service Support as an example of BMC's focus overall. 



ITIL Resources Adoptions and Priorities: A Global View

PUBLISHED: Mon, 10 Nov 2014 00:00:00 +0000
AUTHOR: Dennis Drogseth

With the creation of Axelos in 2013—a joint venture between Capita and the UK Project Office—the chance arose to reinvest in the IT Infrastructure Library (ITIL) as the leading global source of best practices for service management.  ITIL’s quiet rise through the 1990’s led to a substantial and growing awareness in the early years of this millennium, as IT organizations increasingly sought to take charge of their services in a more cohesive, more business-aligned, more measured and more cross-domain manner, than in the past.  

The results of the research below largely reaffirm ITIL’s value, and do so in the face of those very forces, such as cloud and agile, that some industry experts are claiming render ITIL less relevant.  The research also suggests clear priorities for how IT organizations, IT executives and professionals can better optimize their use of ITIL resources, as well as how ITIL might, itself, evolve to support the continued evolution of IT service management in the face of both cultural and technological change.



How BigPanda Makes Advanced Operations Analytics Easy

PUBLISHED: Mon, 03 Nov 2014 00:00:00 +0000
AUTHOR: Dennis Drogseth

This impact brief introduces BigPanda, a brand new industry entrant into what EMA calls "Advanced Operations Analytics" or "AOA." BigPanda's platform is designed to optimize the tiered nature of AOA, harvesting, consolidating, correlating and applying machine learning to events from many multiple sources--so that time to value is fast, and administrative overhead minimal. BigPanda's focus on breadth, scalability and relevance is currently directed at supporting both operations and DevOps, while also offering IT Service Management integrations in support of incident workflows and trouble ticketing.



EMA Research Report: The Many Faces of Advanced Operations Analytics

PUBLISHED: Tue, 23 Sep 2014 00:00:00 +0000
AUTHOR: Dennis Drogseth

In the summer of 2014, EMA completed a research project including 150 US respondents and 100 European respondents on Advanced Operations Analytics (AOA). "Advanced Operations Analytics" is EMA's term for big data as used by IT for a variety of use cases. These include optimizing service performance, minimizing security issues, managing change and optimizing capacity across internal IT and the extended enterprise (partners, service providers, suppliers, etc.) and ultimately governing IT more effectively as a business in support of the business its serves. While these are indeed separate areas with largely separate constituents and traditionally separate markets—EMA's premise was that effective AOA investments are beginning to blend those values and promote more effective ways of working across IT. To large degree, that premise was borne out this research.



ServiceNow Acquires Neebula in a Stunning Move to Further IT Operations Management

PUBLISHED: Tue, 15 Jul 2014 00:00:00 +0000
AUTHOR: Dennis Drogseth

In July of 2014, ServiceNow announced an agreement to acquire Neebula Systems. The acquisition brings together two of the more forward-looking companies in the service management arena, with potentially striking benefits to both. This Enterprise Management Associates (EMA) Impact Brief looks more deeply into why EMA believes this acquisition holds the potential to become an industry game changer.



Next-Generation Asset Management and IT Financial Analytics: Optimizing IT Value in a World of Change

PUBLISHED: Thu, 15 May 2014 00:00:00 +0000
AUTHOR: Dennis Drogseth

How are IT organizations making the transition from a cost-centric, back-office operation to a value-driven business partner? The following research report across more than 150 respondents holds at least a few clues.
A few research highlights, below, help to substantiate this trend. 

* 43% of our respondents believed that asset and service management were at least to some degree integrated in their present environment, and 23% had committed plans to do so in the near future.  

* Spreadsheets still lead as a place for storing data (sad to say), however, 62% are modeling assets with attribute linkages such as customer, owner, SLA, and business outcome, and 57% have a CMDB deployed or plan, while 51% have application discovery and dependency mapping.



Improve IT Agility and Efficiency: Analytics Deliver New Insights into Operational Big Data

PUBLISHED: Thu, 27 Feb 2014 00:00:00 +0000
AUTHOR: Dennis Drogseth

IT Operations Analytics solutions help customers predict outages before they occur and search across massive amounts of data to find and resolve problems faster. The knowledge gained through analytics will help optimize a company's IT and application infrastructure. With the availability of Netcool Operations Insight, IBM is extending its leadership operations event and alarm management console to provide customers with intelligence from events for both real time and historical analytics to drive efficiencies and more agile and leaner operations.



How IlluminIT Delivers Dynamic Awareness of Application Service Interdependencies: Case Study

PUBLISHED: Thu, 16 Jan 2014 00:00:00 +0000
AUTHOR: Dennis Drogseth

Managing and optimizing change with insights into critical business, application and infrastructure interdependencies has never been more critical for IT organizations of all sizes. Cloud has only enhanced the options, and escalated the need for insight and relevance. However, disillusionment with many traditional approaches that require high levels of manual administration has also never been greater, not surprisingly‚ in a global IT/business environment where tradeoffs between performance, cost and business value are sometimes being made on an hourly basis. Managing change in this newly dynamic world requires ongoing insights that can address immediate timely concerns, as well as longer-term, strategic planning.

This EMA case study looks at a deployment of VNT Software -- IlluminIT -- one of the industry's most compelling innovators in addressing these very challenges.



ASG Profile: EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013

PUBLISHED: Fri, 22 Nov 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

ASG Profile from the EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013.


The Application Discovery and Dependency Mapping (ADDM) market is evolving rapidly, and in multiple directions at once. The ten vendors featured in this EMA Radar -- AppEnsure, ASG, BMC, HP, IBM, ManageEngine, Neebula, OpTier, Riverbed and ServiceNow -- are both collectively and individually reflective of this richness, diversity and innovation. And given this, EMA has made its categories reflective of two interrelated by distinct groups. Foundational or multi-use case ADDM solutions are represented by offerings from ASG, BMC, HP, IBM, and ServiceNow. Performance-optimized ADDM solutions, some of which approach multi-use case in diversity of function, include AppEnsure, ManageEngine, Neebula, OpTier and Riverbed.    



ManageEngine Profile: EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013

PUBLISHED: Tue, 19 Nov 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

ManageEngine Profile from the EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013


The Application Discovery and Dependency Mapping (ADDM) market is evolving rapidly, and in multiple directions at once. The ten vendors featured in this EMA Radar -- AppEnsure, ASG, BMC, HP, IBM, ManageEngine, Neebula, OpTier, Riverbed and ServiceNow -- are both collectively and individually reflective of this richness, diversity and innovation. And given this, EMA has made its categories reflective of two interrelated by distinct groups. Foundational or multi-use case ADDM solutions are represented by offerings from ASG, BMC, HP, IBM, and ServiceNow. Performance-optimized ADDM solutions, some of which approach multi-use case in diversity of function, include AppEnsure, ManageEngine, Neebula, OpTier and Riverbed.    



EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013

PUBLISHED: Mon, 18 Nov 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

The Application Discovery and Dependency Mapping (ADDM) market is evolving rapidly, and in multiple directions at once. The ten vendors featured in this EMA Radar -- AppEnsure, ASG, BMC, HP, IBM, ManageEngine, Neebula, OpTier, Riverbed and ServiceNow -- are both collectively and individually reflective of this richness, diversity and innovation. And given this, EMA has made its categories reflective of two interrelated by distinct groups. Foundational or multi-use case ADDM solutions are represented by offerings from ASG, BMC, HP, IBM, and ServiceNow. Performance-optimized ADDM solutions, some of which approach multi-use case in diversity of function, include AppEnsure, ManageEngine, Neebula, OpTier and Riverbed.    

 



Report Summary - EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013

PUBLISHED: Wed, 13 Nov 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is the summary document for the EMA Radar Application Discovery and Dependency Mapping: Q4 2013.


Report Abstract
The Application Discovery and Dependency Mapping (ADDM) market is evolving rapidly, and in multiple directions at once. The ten vendors featured in this EMA Radar - AppEnsure, ASG, BMC, HP, IBM, ManageEngine, Neebula, OpTier, Riverbed and ServiceNow - are both collectively and individually reflective of this richness, diversity and innovation. And given this, EMA has made its categories reflective of two interrelated by distinct groups. Foundational or multi-use case ADDM solutions are represented by offerings from ASG, BMC, HP, IBM, and ServiceNow. Performance-optimized ADDM solutions, some of which approach multi-use case in diversity of function, include AppEnsure, ManageEngine, Neebula, OpTier and Riverbed.    



BMC's Quiet but Dramatic Moves to Simplify and Enhance User-Aware APM

PUBLISHED: Thu, 29 Aug 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

Bridging the divide between traditional and “consumer-aware” performance management also requires native integrations between broad-based application diagnostics and targeted insights into the user experience.  And  in the age of cloud and agile – these capabilities should be easy to use, easily deployed, easily administered and as self-learning as possible so that IT can more nimbly adjust to its core business requirements without getting lost in siloed finger-pointing and futile debates grounded more in “mean-time-to-innocence” than honestly confronting the problem at hand.

Very few vendors can step up to all these requirements.  Among these, and unique in its platform roots, BMC has taken the APM bull by the horns and, with surprisingly little fanfare, jumped to a leadership position in making APM consumable, cohesive and customer-relevant.  This brief report introduces some of BMC’s changes in customer context, with an APM deployment interviewed in July of 2013.



ManageEngine Broadens both Value and Enterprise Outreach with 2013 OpManager Enhancements

PUBLISHED: Mon, 29 Jul 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

Ensuring infrastructure performance and availability with a keen eye to the delivery of critical business services is not a new challenge. But internal and external cloud, ecosystem-wide interdependencies, more savvy and impatient IT consumers, and the vastly accelerated rate of change that many IT organizations are currently facing, make this challenge as new and relevant as ever.  

This impact brief looks at ManageEngine's newest version of OpManager, first introduced in June of 2013, which EMA believes is a compelling answer to this age-old, but newly urgent set of requirements. Included is an interview with one OpManager deployment for added dimension and insight.



Kaseya Makes Bold Moves in BSM and BYOD

PUBLISHED: Thu, 18 Jul 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

Kaseya, an innovator in automation, infrastructure and end-point management, and IT Service Management (ITSM) made two significant acquisitions in early July of 2013. The first targeted Business Service Management (BSM) solution provider Zyrion followed a week later by the acquisition of Rover Apps with unique support for Bring-Your-own-Device (BYOD) functionality. Collectively, the acquisitions reflect a significant expansion of Kaseyaís footprint towards a far more multi-dimensional provider of service and mobile management solutions with an eye to cloud/hybrid and consumer-driven IT.   

This EMA impact brief examines Kaseya's recent acquisitions in industry context.



HP Operation Analytics: A New Analytics Platform to Support the Transformation of IT

PUBLISHED: Wed, 26 Jun 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

As IT organizations face dramatic challenges in response to changing technology and business pressures, it's clear that a "business as usual" approach can all too easily lead to a "going-out-of-business" result. The size, scale and ecosystem interdependencies of many IT organizations, are redirecting management and monitoring requirements away from deterministic methods of working, to optimizing a far more dynamic set of non-deterministic relationships and patterns across a sprawling universe of application and infrastructure, partner and supplier, and third-party service provider interdependencies.
  
Given these requirements, and the still elusive allure of "big data" in optimizing IT efficiencies, HP's introduction of Operations Analytics has all the makings of a visionary industry event. This new platform, which provides a unique vehicle for supporting advanced analytics capabilities over a wide variety of structured and unstructured data sources, represents the industry's very first true example of an extensible, platform-scalable, analytics architecture.  



Ecosystem Cloud: Managing and Optimizing IT Services Across the Full Cloud Mosaic

PUBLISHED: Thu, 13 Jun 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

While many in the industry view cloud as a fundamentally separate landscape with its own rules and requirements, the data behind this report would indicate that the cloud mosaic continues to tie back into traditional, non-cloud and even non-virtual infrastructures. The goal suggested by this research would be to find increasingly better ways to optimize the heterogeneous whole, or in other words the "ecosystem" of cloud service providers (CSPs), other service providers, and internal cloud deployments within a single IT organization. In many verticals, these ecosystems are broadened to include partners and suppliers with roots going back well before cloud meant something other than "wide area network."

Ecosystem Cloud: Managing and Optimizing Cloud Across the Full Cloud Mosaic is research dedicated to looking at this very phenomenon across verticals and company sizes in 2013.



Slides: Navigating the Application Dependency Mapping Maze: Finding the Right Solution & Making it Work for You

PUBLISHED: Thu, 06 Jun 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

The IT environment is going through dramatic changes. Application Discovery and Dependency Mapping (ADDM) solutions are evolving in a number of critical ways to support a wider variety of use cases than ever before.

But how do you decide which ADDM solution is a fit for your use cases?

These slides, based on the ADDM Webinar - featuring  EMA VP of Research, Dennis Drogseth, and ASG Product Manager, Renaud Bonnevie - examine:

  • The reasons for investing in ADDM in the age of cloud and agile, including appropriate and reasonable expectations based on use case and need.
  • How ADDM technologies have changed to address the more dynamic and consumer-driven world of IT today.
  • The minimum criteria to look for when investing in an ADDM solution, and also advanced criteria for specific use cases
  • Insights that EMA has gleaned from working with real ADDM successes
  • The leading best practices for optimizing ADDM deployments



EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile

PUBLISHED: Fri, 19 Apr 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

In Q2 2012 and Q1 2013, EMA and CXP in France joined in a unique research effort focusing on the role of the Service Desk in the age of Cloud and Agile. An effective service desk can no longer be a separate kingdom devoted to reigning in operations and providing a primarily reactive foundation for dealing with customer complaints. As this research shows, service desks are undergoing pressures to become more diverse and better integrated across a wide range of technologies, in which automation, mobility and enhanced visibility and analytic insights can more proactively complement and inform on traditional ITSM processes. 



CA Technologies Optimizes its Service Catalog to Support more Dynamic Consumer Demand

PUBLISHED: Mon, 08 Apr 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

It is in this climate that CA Technologies has introduced CA Service Catalog 12.8, which provides a more effective outreach to potential service consumers inside and outside of IT. In doing so, CA has also recognized the fundamental requirement to bundle service selection with real tools, processes and automation capabilities for empowering faster and more effective service delivery. This EMA impact brief assesses CA's leadership in the service catalog arena with a focus on its recent, CA 12.8 announcement.



Accretive Delivers Unified Analytics Across Business and IT Interdependencies for a Major European Bank

PUBLISHED: Tue, 19 Mar 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

Accretive Technologies' X-Act Technology and Management Framework is designed to bridge traditional approaches to BI and Big Data with a well defined vision of the more dynamic linkages between IT services and business outcomes. Accretive modeling, simulation and predictive technologies allow for the discovery of unknowns, with support for "what if" analysis directed at IT and business planning.  The X-Act Platform maps data center architecture and IT service performance interdependencies to critical business systems, such as an in-house payment system or customer-facing credit-approval system. 

EMA spoke to an Accretive deployment in Europe on February 21, 2013, just after Accretive's ten-year anniversary. EMA requested the discussion to better understand how Accretive's X-Act Platform works, and how it can bring value when faced with the many vagaries of real-world IT application, infrastructure and business dynamics.  The discussion is summarized in this report.



IBM's Big Analytics Push: A Stamford Sampler

PUBLISHED: Mon, 21 Jan 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

IBM's Software Analyst Insight event in Stamford, CT, during the last week of November, 2012, provided a window on just how committed IBM is to answering this analytics challenge, offering up an impressive array of examples that, without any exaggeration, it's safe to say that only IBM could deliver. This EMA impact brief is designed to provide an executive overview of some of the key analytics highlights from the Stamford event.



HP Advances ITSM Efficiencies with SaaS-delivered Service Anywhere

PUBLISHED: Tue, 15 Jan 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

As the role of the service desk is evolving to support the demands for a more agile, dynamic and ultimately a more customer-driven IT, traditional service-desk technologies must also advance to keep step. This includes faster, more facile, deployments, more self-adaptive capabilities to accommodate change, improved support for integrating operations with service-desk processes, and better facilities to promote effective dialog across IT, customer and business stakeholders. With its introduction of Service Anywhere in the fall of 2012, HP has addressed each of these concerns with a creative, new cost-effective package. This Impact Assessment will look at HP Service Anywhere in industry context.  



Compuware Delivers Ecosystem-Aware Performance and Mainframe Analytics in its Autumn 2012 APM Launch

PUBLISHED: Mon, 07 Jan 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

In Q4 2012, Compuware furthered its leadership in the Application Performance and Business Service arena with three announcements -- two of which targeted its Gomez SaaS offering, and one of which was focused on APM for the mainframe.  Collectively, the three included broader support for integrated transaction tracing across mainframe and distributed environments, performance analytics, mobility, IPv6, and powerful new capabilities to look at global interdependencies in Web and Web 2.0 ecosystems from both a performance and business impact perspective.



CA Technologies Delivers New but "Essential" Values with CA Nimsoft Monitor 6

PUBLISHED: Fri, 04 Jan 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

In October of 2012, CA Technologies introduced its new CA Nimsoft Monitor 6 with significant enhancements in its support for monitoring application flows over the network, visualization, time to deploy and ease of administration, as well as a new executive dashboard. CA Nimsoft Monitor 6 is also the first major Nimsoft release to reflect its new positioning as a centerpiece in CA's "Essential" solution group, optimized for faster time to value, compactness, and fully integrated efficiencies, versus CA's more modular and functionally rich "Comprehensive" solutions. This Enterprise Management Associates (EMA) impact assessment addresses the CA Nimsoft announcement in context with both how it speaks to industry requirements, as well as its broader market positioning.



CA Technologies Brings New Levels of Efficiency and Governance to a World of "IT Chaos" with CA Service Desk Manager 12.7

PUBLISHED: Fri, 04 Jan 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

With the CA Technologies release of CA Service Desk Manager 12.7 in August of this year, the company has taken an already rich foundation for IT service management and made it richer. The improvements spread across a number of areas including mobility, visualization, access, automation and pre-packaged process flows. But this second-day assessment targets CA Technologies advances in CMDB efficiencies along with metrics for unifying service desk with operational processes. 



BMC Consumerizes BSM with its Richly Innovative MyIT Offering

PUBLISHED: Thu, 03 Jan 2013 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October, 30, 2012, BMC introduced "select availability" for its MyIT software starting in early 2013, after targeted beta deployments in Q4, 2012. The software is optimized to run on mobile as well as PCs and other devices, in full proactive support of the BYOD (bring your own device) approach that's already challenging most IT organizations. MyIT promotes end-user control through a subscription model both to internal IT services and to IT service support, as well as third-party or cloud-related services. MyIT leverages social media with built-in, easily visualized, consumer-grade graphics to request or track status of critical services, as well as offering support for Twitter, blogging and other social media expressions.



EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012

PUBLISHED: Tue, 11 Dec 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

Advanced Performance Analytics (APA), as Enterprise Management Associates (EMA) defines it, brings real-time or near real-time "big data" to IT operations, architects, service managers and even applications development, as well as IT executives and non-IT business stakeholders. A record twenty-two vendors are included in this industry assessment. They are: AccelOps, AppFirst, Appnomic Systems, BMC, Compuware, eG Innovations, eMite, FireScope, Fluke Networks, HP, IBM, Interlink Software, ManageEngine, Neebula, Netuitive, OPNET, OpTier, Prelert, Quest Software, SevOne, Splunk, and Zyrion.

Download the free summary PDF here.



Report Summary - EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012

PUBLISHED: Tue, 11 Dec 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth


Advanced Performance Analytics (APA), as Enterprise Management Associates (EMA) defines it, brings real-time or near real-time "big data" to IT operations, architects, service managers and even applications development, as well as IT executives and non-IT business stakeholders. A record twenty-two vendors are included in this industry assessment. They are: AccelOps, AppFirst, Appnomic Systems, BMC, Compuware, eG Innovations, eMite, FireScope, Fluke Networks, HP, IBM, Interlink Software, ManageEngine, Neebula, Netuitive, OPNET, OpTier, Prelert, Quest Software, SevOne, Splunk, and Zyrion.



AccelOps Redefines Service Delivery with Unified Security and Infrastructure Management

PUBLISHED: Wed, 19 Sep 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

Founded in 2007, AccelOps has developed a solution that combines strong infrastructure, security and service management in a single cohesive package. It is, according to its own words, helping to "change the narrative around IT infrastructure monitoring" and Security Information and Event Management (SIEM) away from point-tool deficiencies towards a more integrated, and ultimately service-aware vision.  

AccelOps also does this by delivering fast time to value, and in a manner supportive to the habits of many IT practitioners in both the NOC and the SOC, who are often perplexed by many purportedly "advanced solutions" that end up sitting on the shelf due to complexity and lack of role-aware support.



What Makes CMDB Deployments Work in 2012? A ServiceNow Colloquium

PUBLISHED: Mon, 17 Sep 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

In mid-year, ServiceNow hosted a colloquium on What Makes CMDB Deployments Work in 2012? EMA chaired the discussion between two ServiceNow CMDB deployments. One involved a large, global manufacturer, and the other a mid-tier financial services company, both headquartered in North America. The interactions were documented and a summary of some of the key perspectives is presented in the Q&A below.



Slides: It's the Data: A New Approach to IT Service Excellence

PUBLISHED: Wed, 12 Sep 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

As a result, data quality in CMDB and asset systems is of high concern for IT operations of any size. Clear data management and reconciliation approaches are required and, often, complex business rules must be developed to correctly align IT data from multiple diverse sources. The data management and reconciliation capabilities found in IT service management products, however, are often weak. Blazent, on the other hand, is pioneering a new approach to master data management that can greatly improve the business results from IT.

These slides based on the Webinar cover:

  • How poor quality data can directly impact IT service quality
  • The different approaches to an IT master data strategy
  • The challenges of existing CMDB discovery and reconciliation approaches
  • Blazent's approach (including case studies) to enabling high quality IT data management.



How Quest Makes User Experience Management a Reality: Three Case Studies

PUBLISHED: Tue, 11 Sep 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's extensive research on User Experience Management (UEM), User Experience Management and Business Impact: A Cornerstone for IT Transformation, August 2012, revealed that UEM is a multi-faceted requirement that includes performance management, business impact, end user productivity, and even insights into application design and usage. The interviews in this EMA white paper with three Quest customers underscore UEM's diverse appeal, its essential values to IT, and Foglight's proven versatility in supporting the multiple faces of UEM.  



Sentilla in Customer Context: A Bridge Between Facilities and IT

PUBLISHED: Fri, 07 Sep 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

In August of 2012, EMA interviewed a global service provider based in North America to gain a perspective on Sentilla's capabilities for bridging IT and Facilities requirements. The interview followed the June 2012 launch of Sentilla Version 5, what the company described as its "next-generation Data Center Performance Management (DCPM)" platform. Sentilla Corporationís DCPM solution stands out in its capabilities for making data center optimization a joint IT and facilities project. And while this is still ahead of the curve in terms of most actual environments -- where the two groups remain culturally and otherwise separate, it will become increasingly needed going forward, given the more dynamic nature of cloud, business-to-IT interdependencies, and IT services more broadly.



PUBLISHED: Tue, 07 Aug 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

eMite is a small but quickly rising star in service management, with a strong footprint in the Pacific Rim and a growing number of customers globally. The company's bread-and- butter customers are enterprises and service providers seeking a truly cohesive approach to service management without the hardships traditionally associated with platform-centric deployments.

eMite's Service Intelligence Platform (SIP) has a versatile agent technology for managing applications and infrastructure, but delivers unique strengths in onboarding other pre-existing third-party solutions. This versatility is characteristic of a design point that combines "big data" back-end analytics with real-time insights into service and application interdependencies, as well as native CMDB support -- both internally to SIP and through integrations with federated CMDB sources.



HP Advances Configuration Management System Technology with HP CMS 10

PUBLISHED: Thu, 02 Aug 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On July 23, 2012, HP introduced the HP Configuration Management System (CMS) 10, which as described above helps to consolidate investments in both the UCMDB and its new HP Universal Discovery in a single package for IT organizations seeking to move towards a truly federated CMS.  HP Universal Discovery integrates Discovery and Dependency Mapping Advanced Edition (DDMA) with HP Discovery and Dependency Mapping Inventory (DDMI) and its Real User Management (RUM) with significant improvements in both the quality of information across physical, virtual and cloud environments, as well as the efficiency and administration associated with discovery.  



User Experience and Business Impact Management: A Cornerstone for IT Transformation

PUBLISHED: Sat, 21 Jul 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

In May of 2012, EMA surveyed 202 respondents on User Experience Management -- which was defined to include Customer Experience Management and Business Impact -- insofar as it resulted from end-user interactions with IT services. The research followed prior EMA research done in Q4 2008, "Quality of Experience: the Ultimate Collaboration - How Real Deployments are Succeeding and Why."

The results showed that business impact, customer experience and user experience were indeed a continuum, while also reinforcing a continuity in terms of the rising importance of UEM with the earlier 2008 research. In both research projects about three-quarters of the respondents felt that UEM (or QoE) was becoming more important for their organization while only a scant 2% (in both cases) felt that it was becoming less important.



Netuitive 6.0 to Accelerate Time to Value and Extensibility of its Industry-Leading APM/BSM Solution

PUBLISHED: Thu, 28 Jun 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On April 30, 2012, Netuitive, Inc. announced content and directions for its next major release, Netuitive 6.0. The announcement featured an open API and an Integration Studio for easier deployment and improved extensibility in heterogeneous management environments, a much enhanced capability to manage and optimize Java Ecosystems, and an improved User Interface with new algorithms for faster contextual navigation and diagnostics.



Report Summary - User Experience Management and Business Impact: A Cornerstone for IT Transformation

PUBLISHED: Tue, 26 Jun 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth


In May of 2012, EMA surveyed 202 respondents on User Experience Management -- which was defined to include Customer Experience Management and Business Impact -- insofar as it resulted from end-user interactions with IT services.  The research followed prior EMA research done in Q4 2008, "Quality of Experience: the Ultimate Collaboration - How Real Deployments are Succeeding and Why."  

The results showed that business impact, customer experience and user experience were indeed a continuum, while also reinforcing a continuity in terms of the rising importance of UEM with the earlier 2008 research. In both research projects about three-quarters of the respondents felt that UEM (or QoE) was becoming more important for their organization while only a scant 2% (in both cases) felt that it was becoming less important.   



Bridging the DevOps Divide with Nolio's Application Release Operations Suite

PUBLISHED: Thu, 21 Jun 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA impact brief looks at one of the most innovative vendors in this arena, Nolio, which has already demonstrated strong value in attacking the thorny DevOps problem by creating a way of modeling and managing application releases for operational deployment and control with a clear eye to both sides of this still significant cultural divide. Nolio's presiding mantra is Zero Touch Deployment -- so that IT organizations can more effectively automate the processes from development cycles through QA/Test, pre-production and production, with high levels of automation in support of production-level Operational deployments. 



CA Technologies Answers Industry-wide Needs for More Advanced Automation with CA Process Automation 4.0

PUBLISHED: Wed, 20 Jun 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On May 25, 2012, CA Technologies announced enhanced capabilities in its critical process automation or runbook automation solution, with CA Process Automation 4.0. These capabilities, available prior to announcement, focused on what CA Technologies termed a more "agile" and consumable package, with superior levels of integration across CA's and third-party management investments, optimized for, but not limited to, the more dynamic requirements of cloud computing. Other enhancements included more advanced support for richer out-of-the-box content, and improved dashboard support. CA Process Automation 4.0, like its predecessor is also designed to scale to support large enterprises and service providers that require multi-site deployments.



Optimizing IBM PureSystems for a Heterogeneous Universe

PUBLISHED: Wed, 20 Jun 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On April 11, 2012 IBM announced PureSystems: including the IBM PureFlex System (for IaaS) and the IBM PureApplication System (for PaaS), designed to take the burden off deploying and maintaining IT infrastructure in support of cloud requirements.  The announcement included a rich array of feature sets that included a focus on:

* Integrated infrastructure already optimized and tuned for dynamic responsiveness to service provisioning, service performance and service-to-infrastructure optimization.
* Security built into the systems "from firmware up through the application" to prevent Denial of Service attacks.
* Built-in Experience with codified best-practices for application service provisioning across a virtualized infrastructure via templates or models, including extensive support from third-party application solution providers. 
* And Integrated Management which included built-in analytics for monitoring, configuration management and performance optimization, a management console for governance and control, and well defined integration capabilities for third-party solutions.



Compuware's Bold Moves Unify Network and App Management in APM Spring 2012 Platform Release

PUBLISHED: Mon, 11 Jun 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On May 15, 2012, Compuware introduced significantly higher levels of integration, automation and contextual awareness across its capabilities for both network and application performance management. These advances are designed to support enhanced end user and customer experience, improved business impact, and higher levels of operational efficiency. The Compuware APM Spring 2012 Release delivers a more unified approach to linking business outcomes with infrastructure and application ecosystem interdependencies (both Web and non-Web) in enterprise environments and cloud-related ecosystems. The announcement also included significant enhancements in its support for mobile services including native applications, adaptive streaming and cloud-specific requirements.



Joint Perspectives on Neebula's ServiceWatch: Innovations in "Service-Centric" Management in the Cloud Era

PUBLISHED: Tue, 22 May 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA Impact Assessment looks at Neebula's ServiceWatch, which delivers what EMA might classify as an innovative new service topology.   As this brief report should make clear, Neebulaís ServiceWatch stands out in its administrative efficiencies, its dynamic currency, its ability to assimilate event-related service attributes from other sources, and its API support for participating in broader BSM and/or CMDB/CMS initiatives.



IBM to Acquire Tealeaf for Enhanced Customer Experience in Web and Mobile Environments

PUBLISHED: Thu, 17 May 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On May 2, 2012, IBM announced its intentions to acquire Tealeaf Technology, Inc.  as a part of IBM's "Smarter Commerce" initiative targeted at enabling more effective business processes, including external marketing and selling requirements. Based in San Francisco with offices in Europe, Tealeaf Technology has achieved a leadership position through its customer experience analysis capabilities with more than 450 customers worldwide.

Tealeaf offers a unique combination of capabilities in customer experience analysis targeted at customer/consumer digital interactions with web-based applications and mobile services across a variety of verticals including finance, banking, insurance, retail, travel and hospitality, healthcare, energy/utilities, pharmaceutical and transportation, among others.



Making your Investment in an Executive Dashboard Count: What to Look for and Why

PUBLISHED: Mon, 07 May 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

This brief EMA report offers IT and business executives, as well as IT managers and directors, insights into what their peers are seeking in Executive Dashboards in connection with the delivery of critical IT business services, along with how, where and why Executive Dashboards are most effective in achieving value.  It also leverages data from EMA research on behalf of CA Technologies to support recommendations for evaluating Executive Dashboards targeted at measuring the operational effectiveness and business impact of IT business services.



ManageEngine Introduces New CMDB Capabilities with Accelerated Time to Value

PUBLISHED: Thu, 03 May 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On April 2, 2012, ManageEngine announced a Configuration Management Database (CMDB) for its ServiceDesk Plus solution, which it characterizes as "ITIL-ready help desk software with asset management." ServiceDesk Plus also supports a broad set of ITIL processes, including incident and problem management, as well as service request management, change management, and with its CMDB capability enhanced support for configuration management. 


In the same announcement, ManageEngine also upgraded its service catalog to enable multi-level approval reviews and published SLA information, enhanced its self-service portal for more automated trouble-ticket creation, introduced a new asset depreciation feature, and furthered its integrations with other ManageEngine software products.  



Prelert Delivers Advanced Performance Analytics in Easy Increments with Fast Time to Value

PUBLISHED: Tue, 24 Apr 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On April 18, 2012, Prelert announced the general availability of Prelert Diagnostics. This is a downloadable version of Prelert's advanced analytic capabilities targeted at performance, availability and optimization decision making across infrastructure and application environments.  Prelert Diagnostics is not, itself, a monitoring solution, but rather it can draw from pre-existing monitoring investments and analyze both historical and real-time shifts across them to discern anomalous patterns, linkages and associations.  

Prelert Diagnostics is fully self-learning and self-configuring -- which has allowed the vendor to deliver it effectively as a downloadable solution.  According to Prelert, this solution "installs in minutes and provides immediate value analyzing data sets from existing monitoring tools."



Keynote Delivers Critical New Insights into User Experience with Transaction Perspective 11

PUBLISHED: Mon, 09 Apr 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On April 4, 2012, Keynote Systems introduced Transaction Perspective 11, with support for "Time to First Paint," "Time to Full Screen," and "Time to Interactive Page," as key milestones in a page's "Total User Experience Time." The new capability enhances Keynote Transaction Perspective, which leverages Internet Explorer and Firefox browsers to generate transactions across Keynote's global infrastructure, which includes more than 4,000 measurement computers and mobile devices in more than 275 locations worldwide.

Also announced were enhancements to its MyKeynote 11 portal for improved navigation and usability. The company positions MyKeynote as "a window into Web performance, mobile performance and privacy compliance."  



Delivering Cross-Domain Change Management with ITinvolve

PUBLISHED: Thu, 01 Mar 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA whitepaper introduces the ITinvolve for Change Management solution. In EMA's opinion, ITinvolve for Change Management is designed to be a perfect complement to industry advances in discovery, application dependency mapping, CMDB/CMS solutions, advanced analytics in performance and trending, and other areas of technology focus. By leveraging a combination of object-modeling for context and impact analysis, with Social IT for stakeholder and executive interaction, with a core, self-populating knowledgebase for trending, analysis and governance, ITinvolve is providing a compelling new facility for actively managing change by optimizing and sharing tribal knowledge with minimal technological complexity and administrative costs.   



How OpTier's "Always-on" Position Targets Meaningful APM Differentiators

PUBLISHED: Fri, 10 Feb 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

OpTier's new branding around Always-on APM and perhaps even more significantly, Always-on Business, for all the components in its Business Transaction Management product, represents a well-thought out attempt to highlight OpTier's very real differentiators from the overcrowded and confusing APM market.  OpTier's ability both to assimilate true business impact and business process analysis on the one hand, while participating with proven integrations in larger BSM systems on the other, reflects a maturity and breadth of vision that many APM vendors seem to have lost.



EMA Radar for CMDB/CMS Use Cases: From Database to Federation Q1 2012

PUBLISHED: Mon, 06 Feb 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA Radar is a follow-on to the EMA report: EMA Radar for CMDB/CMS Use Cases: Innovation Through Diversity, June 2011. The earlier radar featured eleven non-platform-centric vendors to show how CMDB/CMS technology is diversifying to address new requirements for dynamic currency and more advanced support for analytics and automation. This EMA Radar, with its nine participants, includes BMC, CA, HP and IBM and targets in particular the move towards a federated system anchored more in a service model than in the physical CMDB, itself. Five of the vendors with broadly defined use cases and some platform-like capabilities have also been included in this EMA Radar. They are, in alphabetical order, ASG, Axios Systems, iET Solutions, LANDesk and ServiceNow. These companies can also provide continuity, and a point of comparison in positioning across both Radars.  



Report Summary - EMA Radar for CMDB/CMS Use Cases: From Database to Federation Q1 2012

PUBLISHED: Sun, 05 Feb 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth


Full Report Abstract
This EMA Radar is a follow-on to the EMA report: EMA Radar for CMDB/CMS Use Cases: Innovation Through Diversity, June 2011. The earlier radar featured eleven non-platform-centric vendors to show how CMDB/CMS technology is diversifying to address new requirements for dynamic currency and more advanced support for analytics and automation. This EMA Radar, with its nine participants, includes BMC, CA, HP and IBM and targets in particular the move towards a federated systems anchored more in a service model than in the physical CMDB, itself. Five of the vendors with broadly defined use cases and some platform-like capabilities have also been included in this EMA Radar. They are, in alphabetical order, ASG, Axios Systems, iET Solutions, LANDesk and ServiceNow. These companies can also provide continuity, and a point of comparison in positioning across both Radars.  



Optimizing Cloud for Service Delivery

PUBLISHED: Thu, 02 Feb 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

Optimizing Cloud for Service Delivery reflects the more advanced position of cloud adoption patterns today. While it still addresses core drivers, objectives, and obstacles as they are evolving, Optimizing Cloud makes what may well be the industry's most granular assessment on how management technologies and cloud accelerants (e.g., converged infrastructure) are being combined into successful clusters or footprints. Indeed, just as there are many different types of clouds in the skies -- from cirrus, to cumulus, to nimbus to combinations such as cumulonimbus -- Optimizing Cloud for Service Delivery begins to shade in a meaningful taxonomy of technology patterns, organizational focus, and cloud success.
 
This EMA research report is sponsored by: Gale Technologies, IBM, Keynote, Nimsoft, Zenoss. 



Visual Network Systems Enables True Business Service Control via Its Service Delivery Dashboard

PUBLISHED: Wed, 18 Jan 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

On January 30th, 2012, Visual Network Systems (VNS) formally announced its Service Delivery Dashboard, after initial availability on December 16th, 2011. The Service Delivery Dashboard can serve as an extended dashboard resource for Visual Performance Manager, which has unique strengths in application-to-infrastructure performance and configuration management with solid insights into User Experience. But the Service Delivery Dashboard also delivers an impressive set of capabilities for assimilating third-party, multi-brand service management investments, as well as access to Internet and Web-based information such as weather, geographical maps, and other content relevant to business and/or IT performance across different verticals.



FireScope Stratis Harvests Cloud's Flexibility to Deliver Business-Aligned Service Management

PUBLISHED: Fri, 06 Jan 2012 00:00:00 +0000
AUTHOR: Dennis Drogseth

FireScope's latest solution, FireScope Stratis, takes full advantage of cloud capabilities for dynamic self-configuration and tuning. Arguably, it does this more thoroughly and more pervasively than any other service management solution in the industry in addressing top-down executive concerns for business impact in both service performance and infrastructure optimization. As far as EMA has seen, FireScope has also delivered the industryís single most innovative application of cloud-related technology to support the broader requirements of Enterprise Management to date.



Interlink Makes Business-Aligned IT Real with Automated Service Intelligence

PUBLISHED: Tue, 20 Dec 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

With Automated Service Intelligence (ASI), Interlink brings its core BSM foundation into a more business-friendly way of combining present, past and likely future insights into operations and business outcomes through a single, cohesive solution set.  ASI delivers a clear and well-directed set of reports and insights on such factors as service health, historical norms, and current and future performance. And it does this with easily deployable capabilities for real-time analysis and reporting to create what it calls "intelligence solutions" optimized to individualized business models and IT environments. 



Compuware Gomez Advances in UEM, Mobility and End-to-End Diagnostics with 2011 Fall Gomez Platform Release

PUBLISHED: Mon, 19 Dec 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On November 1, 2011, Compuware announced what it positioned as "a new major release of its integrated application performance management (APM) solution, the Compuware Gomez platform." The announcements targeted a wide ranging set of capabilities including expanded support for mobile testing and monitoring with new support for streaming media, as well as advances in end-user-experience analytics that leverage Compuware's unique breadth and depth in synthetic and observed monitoring inside and outside the firewall, including advanced support for SAP applications. Compuware also made further significant strides in its integrations with dynaTrace's PurePath technology, and strengthened its relationship with Google with the integration of Google Mobile Page Speed. While the announcement occurred on November 1st, the new SaaS functionality was generally available on October 2, 2011, and the on-premises versions of the Gomez products will be available in early November.



BMC Atrium Discovery and Dependency Mapping: A Compelling Answer for Optimizing Application Services

PUBLISHED: Sun, 18 Dec 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October 12, 2011, BMC released Atrium Discovery and Dependency Mapping 8.3 which introduced Collaborative Application Mapping among other advances. The Collaborative Mapping capability targets the very real issues of assimilating application-owner domain expertise in order to create effective application discovery/dependency maps, both shortening the timeframe for deployment and crystallizing the processes around which dependency maps can be generated.  

The October announcement also encapsulated a series of other significant enhancements since BMC acquired Tideway that include: advances in administration, reporting and analysis; extended support for virtualized infrastructures and cloud; enhanced discovery including improved support for networks, mainframes, and Web and Web 2.0 environments; more efficient CMDB integration.



HP Service Health Analyzer Brings Predictive Control to Real-time Service Delivery

PUBLISHED: Mon, 05 Dec 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

With the introduction of HP Service Health Analyzer in November, 2011, as a part of HP's BSM 9.1, HP further strengthens its leadership position. Service Health Analyzer was entirely designed within HP Labs working with Research and Development. It is optimized for cross-domain analytics. Rather than being a monitoring tool itself, SHA can take data streams from multiple sources and apply advanced, predictive algorithms in order to alert to and diagnose potential problems before they occur. Such assimilative analytics are a natural fit for HP's assimilative BSM architecture -- and bring many benefits. 



IBM Delivers Sweeping Cloud Capabilities and Services Building off a Strong Tivoli Foundation

PUBLISHED: Sat, 03 Dec 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

October 12, 2011: IBM announced what it described as "the industry's most advanced cloud services and software designed from the ground up for enterprise clients." The announcement was impressive in its breadth and versatility of directions, all the more as it built upon some strong foundations in software, hardware and services and a prior history in accelerating cloud deployments. IBM also stated that it intended to support nearly 200 million users by the end of 2012.  

IBM targeted three distinct initiatives in the October announcement:

- IBM SmartCloud Foundation -- focused on new software capabilities for provisioning and monitoring internal cloud-related services
- IBM SmartCloud Application Services -- essentially a platform-as-a-service capability targeted at applications development, Q/A test and Dev/Ops requirements in order to help accelerate the more effective deployment of new, or enhanced application services
- IBM SmartCloud Ecosystem -- targeted at IBM partners and ISVs with small and medium business clients with a strong focus on verticals-specific requirements such as banking, healthcare and government



IBM and BU Set the Stage for Neighborhood Transformation in Boston

PUBLISHED: Fri, 02 Dec 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

IBM doesn't officially have a "Smart Neighborhood" program -- although it has an initiative to support "Smart Buildings" and "Smarter Cities."   Nevertheless, IBM's work in Boston in conjunction with Boston University's Sustainable Neighborhood Laboratory delves directly into the granular aspects of community living on a building-by-building, or "system-by-system" neighborhood basis. BU's cross-discipline Sustainable Neighborhood Lab is driving community dialog and helping to find suitable contacts interested in leveraging the power of IBM's Intelligent Building Management virtual appliance (see IBM Brings Advanced Analytics its Intelligent Building Management Virtual Appliance, EMA, June, 2011). This brings IBM into face-to-face conversations with neighborhood building managers seeking to monitor, optimize and define energy exposures for their investments.



Evolven Introduces SaaS Capabilities for the Industry's Most Adaptive Change Management Analytics

PUBLISHED: Fri, 02 Dec 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October 27, Evolven announced the availability of its new Software-as-a-Service (SaaS) Change Monitoring service. The new service is centered on an analytical approach to monitoring the impacts of change from a cross-domain perspective with robust options for drill-down, and perhaps even more meaningfully, advanced capabilities for assessing relevance of configuration-related data and change-related patterns.

The solution is unique in its clean focus on change management analytics -- making it complementary to performance management solutions, CMDBs and CMS capabilities, application dependency mapping and the growing number of capacity planning and optimization capabilities on the market today.



Architectural Foundations for Next-Generation Service Design and Delivery: A Look at BMC's Atrium in Market Context

PUBLISHED: Thu, 01 Dec 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA research and consulting has for years confirmed that more progressive IT organizations are seeking core investments to assimilate, analyze and automate capabilities across multiple sources, including multiple brands, rather than a single vendor's "Santa's bag" of tools with little architectural consistency, inconsistent functionality, and often poor levels of integration. Current technology trends such as cloud services and technologies, SOA, and Web 2.0 ecosystems are only accelerating this trend toward cross-domain awareness with a focus on selective relevance and actionable, dynamic information. This report looks at the high-level, core foundations of "next-generation" service management architectures, along with their benefits and design components.  It then highlights BMC's Atrium Platform as the single most visible expression of this new architectural perspective in the industry today. 



Appnomic Delivers Automated Application Performance Optimization as an Easily Deployed Service

PUBLISHED: Mon, 28 Nov 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA Impact Brief looks at Appnomic, a vendor emerging out of India that can deliver integrated capabilities for application performance monitoring, performance behavior analysis and automated actions as a service. Appnomic's pragmatic and extensible approach to automation, its well focused performance analytics, preventative alerting and forensics, and its comprehensive approach to helping its customers get a cost-effective, fast jump implementation are three of the more salient reasons why EMA expects Appnomic to take hold quickly both within the U.S. and globally.



ASG and Correlsense Combine to Optimize True End-to-End Application Performance

PUBLISHED: Thu, 13 Oct 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

In August of 2011, ASG and Correlsense announced an OEM agreement that allows ASG to co-brand Correlsense solutions for data-center-aware application performance management and "real-user management" (RUM) at the end point, in conjunction with ASG's broader solution set for in-depth, cross-domain application service management. Through this agreement, ASG is reselling Correlsense SharePath RUM and SharePath Data Center as the co-branded solutions ASG SharePath RUM and ASG SharePath Data Center. This agreement follows a one year reseller relationship which started as a referral agreement, but which was sufficiently resonant with customers, according to both parties, that a full partnership was eventually formed. 



IBM Business Agility Rollout Highlights

PUBLISHED: Thu, 13 Oct 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

In an October, 2011 announcement that was at once broad and deep, IBM introduced a sweeping array of new products and product enhancements targeted at what it called "Business Agility." The solutions featured new capabilities for process and technology integration including a strong focus on DevOps, accelerated access to information and active optimization of cloud, virtualization and other related technologies, and significant new advances in analytics including new predictive analytics that should become transformative to IBM's position in the business service management market. This report will provide a brief overview of IBM's Business Agility Launch with a focus on IBM's watershed announcements in analytics.



Compuware 360 Degree Web Load Testing Unites Development and Operations with Unique Efficiencies

PUBLISHED: Sun, 02 Oct 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On September 21, 2011, Compuware announced Compuware Gomez 360 Web Load Testing, which combines Gomez Load Testing with the dynaTrace Test Center Edition. The capabilities unite powerful monitoring and analytics done primarily inside the firewall from dynaTrace, with a rich set of synthetic load testing done outside the firewall and delivered as a SaaS offering to Compuware Gomez customers. Compuware calls this "First Mile to Last Mile" coverage, which becomes critical in a growing number of environments where partner ecosystems, cloud-related and hybrid services, and geographical variations in performance on a global and or regional level may potentially come into play. The new 360 Web Load Testing is well designed to support the growing complexity of Web, Web 2.0 and Internet interdependencies such as content delivery networks, bill-payment and credit-card processing services, ads and news feeds.



IBM Delivers Unique Efficiencies for Application/Infrastructure Performance Monitoring with IBM v6.2.3

PUBLISHED: Sun, 02 Oct 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On August 26, 2011, IBM announced the availability of IBM Tivoli Monitoring (ITM) v6.2.3 with dramatic improvements in cost of ownership and time to value. Since ITM provides a core foundational capability across IBM's broader Application Performance Management (APM) and Business Service Management (BSM) portfolios, these advances in outreach, efficiency, scope and ease of administration benefit a broad range of IBM solutions; from ITCAM for transaction management, to the OMEGAMON Family for mainframe environments, to TADDM for application dependency mapping, to IBM's Tivoli Business Service Management (TBSM) portal, to name a few. The key new capabilities include Self-Describing Agents, a new StartUp Center that enables unattended installs, dynamic updates to TADDM, extended reporting and enhanced efficiencies in using the Tivoli Data Warehouse (TDW) for more advanced analysis.



CA Technologies Delivers Next-Generation Operational Control With CA Service Operations Insight

PUBLISHED: Wed, 21 Sep 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

In August of 2011, CA Technologies introduced its next-generation answer for effective cross-domain service management with CA Service Operations Insight r3.0. The solution is an enhanced, functionally enriched and rebranded version of CA Spectrum Service Assurance Manager (SSA) designed at once to provide an effective migration middle-ground for IT operations organizations not yet ready for service modeling, while meaningfully extending its modeling and automation capabilities for more mature IT organizations.  

This impact brief presents the highlights of CA Technologies' functionally rich August announcement in industry context.



Slides: What Happens When CMDB & Cloud Initiatives Collide?

PUBLISHED: Wed, 24 Aug 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

These slides from the Webinar "What Happens When CMDB & Cloud Initiatives Collide?, featuring EMA VP of Research Dennis Drogseth and ASG Senior Technical Solution Manager Patrick Wolf:

  • Deconstruct cloud into workable sets of services and technologies that each have unique requirements vis-à-vis CMDB/CMS systems
  • Assess best practices traditionally associated with CMDB and show where they can go wrong
  • Examine how CMDB/CMS technologies are changing and how they are becoming more diverse in nature, more dynamic and more adaptable to the requirements of virtualization and cloud
  • Provide a list of key recommendations for things to avoid, as well as CMDB/CMS technology and process best practices in the face of growing cloud adoption.



IBM Brings Advanced Analytics into its Intelligent Building Management Virtual Appliance

PUBLISHED: Tue, 16 Aug 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

In June of 2011, IBM introduced advanced analytics into its new Intelligent Building Management product, which has evolved out of a reference architecture first announced in 2009. The announcements also included capabilities from IBM’s acquisition of Tririga, Inc for space management and real estate planning. IBM has uniquely pioneered industry-specific solutions that extend its native strengths in data center management, event and service management, and asset management and service desk automation. The June 2011 announcement brings advances in business process analytics from IBM's ILOG acquisition, along with enhanced visualization, reporting, and analysis in order to optimize buildings for energy, space and facilities use, among other benefits. Moreover, it packages these capabilities as a single product available as a virtual appliance.

This Enterprise Management Associates (EMA) impact assessment places IBM's June announcement in market context, as well as briefly addresses its broader implications as the role of IT and IT technologies evolve to deliver more transformative values across industries, organizations, and potentially even whole societies.



CA Technologies Delivers Intelligent Automation to Support Diverse Cloud Use Cases

PUBLISHED: Mon, 15 Aug 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

While many vendors seem to be caught up in self-dissection when delivering new products and product enhancements, CA Technologies has approached automation and planning requirements for assimilating cloud computing options across public and private environments with an impressive combination of cohesion and choice. This impact brief looks at how CA Technologies has tackled the thorny issue of planning, governance and automation for cloud -- which itself tends to self-dissect into a confusing array of fragments -- and places CA Technologies capabilities and strategy in broader industry context.  



BMC Launches Application Performance Management in BSM Context for Cloud and Hybrid Datacenters

PUBLISHED: Mon, 15 Aug 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

BMC's acquisition of ProactiveNet in May of 2007 was a brilliant move. However, it was followed by several years of relative quiet as the company sought to establish a more deeply organic approach to what it calls "Proactive Operations" than is the norm for the industry. This required solid integrations with BMC's core Atrium architecture, including full support for service modeling, and reflexive analysis of change impact via BMC Atrium CMDB and BMC Atrium Discovery and Dependency Mapping. It also required full support for model-driven automation from workflow, to active configuration and release management, to run book or IT Process Automation.  

More recent acquisitions such as Neptuny for advanced cross-domain capacity planning analytics in October of 2010, and most recently BMC's acquisition of Coradiant in April of 2011 to establish leadership in End User Management (EUM), have seriously advanced BMC's Proactive Operations portfolio. The company has also set the stage to introduce a compelling roadmap for Application Performance Management (APM) from both an Applications Manager, and a broader Operations perspective, placing APM in a fully supported, service management context for traditional, cloud and hybrid environments. 

This impact brief relays BMC's strategy and directions in APM and positions them in industry and customer context. 



Prelert Delivers a New Level of Clarity on Complex Application Performance Problems

PUBLISHED: Thu, 11 Aug 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

One of the newest and most promising of the new breed of self-learning analytics systems is Prelert. Prelert is unmatched in both its ability to assimilate multiple data types (log, event, performance, usage and external data) and the speed with which it can process data to create the actual narratives underlying thorny problems with critical applications.  In its flexible and granular treatment of time, it is unique and largely complementary to other management tools, and can capture interdependencies across seemingly unrelated actions that no other solution can currently recognize.  In this way it is unique in its ability to detect causal chains or narratives that include data points that are innocuous in and of themselves. This report looks at Prelert's capabilities in market context as a compelling, though still emerging, entrant into this fast growing and much needed market technology sector.



Placing HP's UCMDB in Industry Context: Transforming IT through a Dynamic Vision of Shared Resources

PUBLISHED: Mon, 01 Aug 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA views the introduction of HP's Universal CMDB (UCMDB) 9.10, and in particular the advances reflected in the HP's UCMDB Configuration Manager (UCMDB-CM) as critical to solidifying HP's position of leadership within the broader CMDB/CMS market. Together with its native integrations across the HP portfolio, UCMDB 9.1 with Configuration Manager provides an effective and dynamic foundation for understanding service interdependencies, reducing the number of IT configurations, optimizing infrastructure, minimizing the impacts of change, and supporting overall requirements to make IT a more proactive business contributor. 

This report looks at HP's UCMDB Configuration Manager in industry, market, and customer (use-case) context.



Compuware Acquires dynaTrace to Solidfy Management in Application Service Management

PUBLISHED: Tue, 12 Jul 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

Arguably no single vendor has approached the application performance management arena with the same level of diligence and intelligence as Compuware. Its recent acquisition of dynaTrace is a dramatic but consistent example of this effort to support not only application performance from an operations and diagnostics perspective, but as a full lifecycle requirement. The effective management of application services is all the more challenging because it requires meaningful and cohesive support for a wide array of roles -- from development, to Q/A Test, to cross-domain capabilities across operations, to business owners and consumers.

This EMA impact brief will examine Compuware's acquisition of dynaTrace software in terms of what it means for Compuware's broader portfolio, as well as its likely impact on Compuware customers and the industry as a whole.



EMA Radar for CMDB/CMS Use Cases -- Innovation through Diversity: Q2 2011

PUBLISHED: Wed, 06 Jul 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA Radar introduces a new way of looking at value in
Configuration Management Database and Configuration Management
System (CMDB/CMS) technologies by focusing on these technologies
as enablers rather than as a purely separate market in themselves.
No one should invest in a CMDB, or begin a CMS, just to have one.
Indeed, the whole notion of a CMDB, and in particular a CMS, is
revolutionary exactly because it deconstructs traditional management
product assumptions and allows for the reconciliation and effective
usage of many different sources of service management information to
support virtually all IT processes. Through its normalized data sets and
potentially federated, reconciled resources, it provides IT with a truly
cohesive foundation for decision-making and automation in everything
from performance diagnostics, to optimizing infrastructure, to managing change, to portfolio governance in terms of value and cost.
The EMA Radar for CMDB/CMS Use Cases targets three critical use
cases typical of most CMDB or CMS deployments. These are:

* Asset management and financial optimization
* Change management and change impact analysis
* Service impact management



Free Summary - EMA Radar for CMDB/CMS Use Cases -- Innovation through Diversity: Q2 2011

PUBLISHED: Wed, 29 Jun 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a Summary of the EMA Radar for CMDB/CMS Use Cases -- Innovation through Diversity: Q2 2011. The full report can be downloaded/purchased here.

This EMA Radar introduces a new way of looking at value in Configuration Management Database and Configuration Management System (CMDB/CMS) technologies by focusing on these technologies as enablers rather than as a purely separate market in themselves. No one should invest in a CMDB, or begin a CMS, just to have one. Indeed, the whole notion of a CMDB, and in particular a CMS, is revolutionary exactly because it deconstructs traditional management product assumptions and allows for the reconciliation and effective usage of many different sources of service management information to support virtually all IT processes. Through its normalized data sets and potentially federated, reconciled resources, it provides IT with a truly cohesive foundation for decision-making and automation in everything from performance diagnostics, to optimizing infrastructure, to managing change, to portfolio governance in terms of value and cost.

The EMA Radar for CMDB/CMS Use Cases targets three critical use cases typical of most CMDB or CMS deployments. These are:
* Asset management and financial optimization
* Change management and change impact analysis
* Service impact management



IBM's Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change

PUBLISHED: Mon, 13 Jun 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

As IT organizations struggle to keep up with an accelerating pace of change in terms of both business and technology options, traditional, siloed approaches to business service and application performance management are becoming increasingly ineffective. To optimize business services & application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience. That complete picture should include both an up-to-the-minute accurate inventory of application configurations, as well as predictive analysis of how business services are likely to perform based on current of projected changes in IT infrastructure.

This report looks at IBM's industry leadership in business service management, application availability, and performance management. It will examine IBM's Service Availability & Performance Management (SAPM) portfolio from both a structural perspective and a functional (capabilities-related) perspective, and then put these solutions in the context of customer requirements and trends in the enterprise IT industry overall.



Manufacturing IT Service Operation: Calculating the Impact of Poor Application Performance Across a Community of Concerns

PUBLISHED: Tue, 07 Jun 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA research has shown that in manufacturing environments depending on critical Web-based application services, 50% of their external customers and partners, and 56% of their external suppliers expect to receive data on shared application performance -- in terms of quality, downtime, and real or possible issues! This is well above average for other verticals and suggests that application performance in the manufacturing industry is overall very much a shared concern. And the trend going forward will only make it more so, as 75% of manufacturing respondents anticipate becoming more proactive in sharing application performance information in the future with external customers, with significant percentages for suppliers and partners as well.



Compuware Gomez Targets End-to-End Application Delivery Across Business Ecosystems in Spring Announcement

PUBLISHED: Tue, 17 May 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On May 17th, 2011, Compuware announced what it heralded as a "Major Gomez Platform Spring Release," which was generally available on May 10. The announcement followed an introduction of the Application Performance Management (APM) Business Unit in April of 2011, which combined the Vantage and Gomez product lines into a single consistent brand, "Gomez," with its own dedicated sales and services organization, along with marketing and product development. 

The Compuware APM business unit complements other Compuware business units including Compuware Mainframe, Compuware Changepoint to support Professional Services Automation, Compuware Uniface for application development, and Compuware Professional Services.

The spring announcements reflect a creative and robust effort to optimize the natural strengths from Compuware Vantage's flow-based capabilities to capture application/infrastructure performance and User Experience Management from the data center out, with Gomez SaaS capabilities for monitoring transactions globally from outside the firewall for both technical and business impact.



Retail IT Service Operation: Calculating the Impacts of Poor Application Performance Across a Business Ecosystem

PUBLISHED: Mon, 09 May 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

The retail industry as itís evolving stands at a cross section where global technology and business transformations intersect. Internet Commerce is of course a major factor, but it's far from the whole story. Retail organizations depend on IT applications to promote and inform just as much as they do to directly generate sales. 

"Virtual stores" typically support brick-and-mortar operations all of which depend on applications to support locating, ordering and informing buyers on opportunities, as well as showcasing and evaluating options. And this can in turn inflate the many back-office requirements that increasingly leverage a whole array of partners, suppliers, service providers and geographically dispersed offices and store fronts. 

Optimizing retail operations with critical application services means optimizing an entire ecosystem of interdependencies, often with widely dispersed operations, some of which are actually competitors with each other.  

How do you calculate the impact of critical application performance issues against such an "incalculable backdrop?" This short report should help you to at least begin to map out the process.



BMC Delivers a Comprehensive Solution for Cloud Lifecycle Management

PUBLISHED: Mon, 02 May 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On April 26, BMC announced a broad set of capabilities for supporting cloud computing requirements. These include support for a wide variety of IT and business roles for planning, provisioning, managing, optimizing and retiring cloud services with a strong focus on governance, responsiveness, adaptability and service accountability. More specifically, BMC introduced: Service Blueprints (for designing cloud services in terms of components and deployment models), Service Governor (an intelligent, policy-based engine for processing service requests in order to optimize available resources while also ensuring that governance and compliance requirements are addressed), and an enhanced Service Catalog and Self-service Portal. The announcement also leverages significant advances in the real-time management and optimization of cloud resources through capabilities such as BMC’s BSM Proactive Operations, in which performance management and capacity-related analytics are conjoined to address the more dynamic, cross-domain nature of cloud services.



BMC Acquires Coradiant to Establish Leadership in the User Experience Management Market

PUBLISHED: Thu, 28 Apr 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On April 28, 2011, BMC Software announced that it formalized its acquisition of Coradiant, Inc. for an undisclosed sum.  Coradiant will support BMC’s broader capabilities for Proactive Application Performance Management (APM) as part of its Proactive Operations initiative, as well as its Cloud Computing initiative. Coradiant will be sold as an integral part of BMC’s End User Experience Management solution.

First established in 2000, Coradiant has an existing customer base of more than 400; primarily in North America and Europe.  It has also recently extended its reach via creative partnerships with more data-centric monitoring capabilities such as AppDynamics and Dynatrace, or cloud service providers such as Akamai. Coradiant has long been a leader in pervasive, end-user experience monitoring and diagnostics.  It is also an appliance (hardware and now software) which provides fast time to value.

 



Why the Stonebranch/Opswise Merger Heralds a New Era in Workload Automation

PUBLISHED: Thu, 21 Apr 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

Workload Automation Management (WLA) is a mainstay of data center automation, as well as a foundation for processing critical business information in context with a growing variety of application services, in a wide range of verticals such as financial services, healthcare, government, transportation, and so on. However, WLA has largely matured in something of a technology "ghetto" linked to a legacy approach to automating batch submissions, often in mainframe environments, without attention to broader capacity issues or increasingly dynamic requirements for responsive, "event-driven" automation. Even as the number and variety of platforms spread and more "consolidated job scheduling" systems emerge, the deeper issues of visibility and responsiveness have so far remained largely unanswered.

This impact analysis examines the merger of Stonebranch and OpsWise in Q1, 2011 -- a combination which includes established market reach and breadth of coverage with an innovative approach to responsive capacity optimization with distinctive levels of visibility and control. 



Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments

PUBLISHED: Tue, 05 Apr 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

The Enterprise Management Associates (EMA) concept of "Service-centric Asset Management" has its own roots, but shares a largely common vision with ITIL v3's concepts of "Service Lifecycle Management" and "Asset Lifecycle Management." The telecommunications industry and best practices such as the Telecommunication Management Forum's eTOM guidelines also support this idea. Collectively, these approaches underscore the logically obvious assumption that if a technology organization's "products" are its "services," then all assets (capex and opex) should ideally be planned and optimized as performing entities to support the delivery of superior services.  

Cloud computing and the various virtualization and other technologies that support it require a more dynamic, more automated, and fundamentally more cross-domain approach to managing and optimizing assets -- including service provider resources -- as a cohesive extension of IT service planning and service delivery. 



Taking the Pulse of IBM Software in March 2011

PUBLISHED: Tue, 05 Apr 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

During the first week in March, IBM Software hosted Pulse, its annual big-tent customer event in Las Vegas. The attendance of 7,000 represented a 30% increase year-to-year, and the energy and interest levels were in keeping with the increased volumes.  With new Tivoli leadership and some new messaging, Pulse nevertheless represented more of a continuation of direction in pushing IBM's clear industry leadership in optimizing IT to support business outcomes.  The show also highlighted IBM's growing strengths in analytics -- particularly in the area of IT-to-business interdependencies, a renewed commitment to portfolio integration between development and operations, and advances in areas such as EndPoint Management, Cloud, network configuration and security -- many of which capitalized on well-targeted 2010 acquisitions.



Gale Technologies: Optimizing Cloud Computing Through Cross-Domain Provisioining

PUBLISHED: Tue, 05 Apr 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

After an initial period of deployment and experimentation, cloud computing is now becoming a catalyst for many innovative changes in technology design, technology adoption, and organizational and process enhancements. Among other things, cloud is clearly driving IT organizations to move towards a more dynamic and cross-domain approach for managing and optimizing change.  

However, many of the solutions available on the market today for visibility, automation and responsible control of configuration changes are costly and cumbersome to deploy. This is especially true when the full infrastructure is taken into account -- including storage, network and systems devices and virtual as well as traditional software images -- whether within a data center or across geographies.

This report looks at some of the benefits, requirements and best practices advancing the assimilation of cloud computing -- with a focus on private cloud and Infrastructure-as-a-Service (IaaS). It will also discuss GaleForce, a unique offering from Gale Technologies, which provides a versatile and effective way to optimize virtualized and hybrid infrastructures without sacrificing application performance.



OPNET's AppMapperXpert Brings Real-time Perspective to Application Ecosystem Performance and Optimization

PUBLISHED: Tue, 15 Mar 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

On January 5, 2011, OPNET introduced AppMapper Xpert, a solution that can effectively discover and map, in near real-time -- application ecosystems, including both application components and the underlying physical ecosystem. The new offering is currently available and is exclusively delivered as a Software-as-a-Service (SaaS) offering, although OPNET anticipates having an on-premise solution in the near to intermediate future. AppMapper Xpert can support performance monitoring and diagnostics, change management planning and validation for service impact, infrastructure optimization assessments in data center consolidation or the move to cloud and virtualization.



Visual Network Systems' Pragmatic Approach to Business Service Management

PUBLISHED: Fri, 11 Mar 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report looks at how BSM is in actuality evolving both technically and politically as a transformative force within IT.  It will then introduce Visual Network Systemsí (Visual Network Systems) unique capabilities for supporting BSM objectives as a well-integrated trusted source targeting the performance and optimization of critical business applications, VoIP and other services. Visual Network Systemsí flagship product, Visual Performance Managerô (VPM), already provides a modeled, cross-domain approach to support performance optimization across application-to-infrastructure interdependencies.  But Visual Network Systems is now delivering a versatile and pragmatic set of integration capabilities to support larger BSM initiatives via VPM Connex.  



Brazilian Bank Strengthens its Customer Service with IBM Tivoli Business Service Manager

PUBLISHED: Thu, 10 Mar 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

Brazilian Bank Strengthens its Customer Service with Tivoli Business Service Manager.

One of the largest banks in Brazil with broad geographical outreach looked to IBM to support them in improving the availability of a critical application ecosystem. The bank focuses on wholesale, retail and commercial investment. However, many of its critical business applications, including Call Center, Fraud Detection and Credit Services, were suffering from extended down time even as the bank continued to grow.  

Banco Panamericano, a major Brazilian bank with sixteen million customers, began to suffer when one of its leading business applications was going down as often as three times per month.  The outages impacted everything from loan processing to bank staffing at local branches.  



Keynote Extends its Leadership in Monitoring Public/Private Cloud Performance

PUBLISHED: Thu, 03 Mar 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

Keynote has established itself as top choice for capturing how the performance web-based applications truly affect the business, including user experience, with strong diagnostics for web and Web 2.0 application design, as well as external, "outside-the-firewall" service performance issues. Now, with the recent addition of targeted new functionality and a well-chosen set of alliances, Keynote has extended its leadership position.

This EMA report looks at Keynote in context with these market trends, and introduces Keynote's Cloud Application Perspective for extending its synthetic performance monitoring and analytics to support internal and external business ecosystem interdependencies, including both public and private cloud requirements. The report also addresses Keynote's recent capabilities to support open integrations for superior diagnostics inside and outside the firewall through well targeted partnerships.



Free Summary - Service-Centric Asset Management in the Age of Cloud Computing

PUBLISHED: Fri, 25 Feb 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a summary of the "Service-Centric Asset Management in the Age of Cloud Computing" research.

The full EMA research report addresses:

- Organizational Dynamics: EMA is tracing the growth of organizational models that support the integration of asset and service management with an eye to past, present and future.

- Strategic issues and priorities: Where does IT view asset management as strategic today and why? How do these priorities help to set the stage, or not, for a truly service-centric asset management model? These issues include Green IT and the growing role of asset management to support financial optimization across the broader enterprise.

- Technology adoption patterns and priorities: How and where are technologies being adopted to support the growth and integration of service-centric asset management?

- Impacts of cloud computing on asset management: How are cloud technologies in particular stimulating the move to service-centric asset management? Where is the process most accelerated today and why? Where is it going in the future?

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Service-Centric Asset Management in the Age of Cloud Computing

PUBLISHED: Wed, 23 Feb 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA research report addresses: 

- Organizational Dynamics: EMA is tracing the growth of organizational models that support the integration of asset and service management with an eye to past, present and future.

- Strategic issues and priorities: Where does IT view asset management as strategic today and why? How do these priorities help to set the stage, or not, for a truly service-centric asset management model? These issues include Green IT and the growing role of asset management to support financial optimization across the broader enterprise.

- Technology adoption patterns and priorities: How and where are technologies being adopted to support the growth and integration of service-centric asset management?

- Impacts of cloud computing on asset management: How are cloud technologies in particular stimulating the move to service-centric asset management? Where is the process most accelerated today and why? Where is it going in the future?



Summary - Operationalizing Cloud: The Move Towards a Cross-Domain Service Management Strategy

PUBLISHED: Mon, 14 Feb 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a summary of the full EMA report available at http://www.enterprisemanagement.com/research/asset.php?id=1924.

The overarching goal of this EMA research report is to provide useful points of comparisons for IT executives, cross-domain service management organizations and other strategic groups seeking to optimize their Cloud investments in a broader service management context. The vision underlying this requires accepting the fact that Cloud computing technologies are in the end, just that -- technologies. Rather than being ends in themselves, they are a means for supporting the core requirements that have always gained the attention of more mature service management teams:  the more effective delivery and alignment of IT services in support of business or organizational outcomes.  

However, Coud is also stimulating cultural and process changes as IT becomes less of a "territory" to be defended in the interest of vested skill groups, and more a fluid and dynamic broker of internally and externally developed business services.



Keynote Unifies Web Performance Management Across Mobile and Traditional Environments

PUBLISHED: Fri, 11 Feb 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

In Q4 of 2010, Keynote Systems introduced some significant advances to its core Keynote Internet Testing Environment (KITE) with KITE 4.0, as well as a parallel set of enhancement in its capabilities for testing and monitoring capabilities for mobile users in its Mobile Internet Testing Environment (MITE) 2.0 and Mobile Web Perspective (MWP) 5.0. Keynote is well established as an industry leader in Web monitoring, testing and performance diagnostics, including in-depth user experience management capabilities. It also has a strong global presence and complements many platform and other monitoring solutions though its focus on management outside the firewall. This impact assessment looks at Keynote's announcement in customer and industry context.



Operationalizing Cloud: The Move Towards a Cross-Domain Service Management Strategy

PUBLISHED: Mon, 07 Feb 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

The overarching goal of this EMA research report is to provide useful points of comparisons for IT executives, cross-domain service management organizations and other strategic groups seeking to optimize their Cloud investments in a broader service management context. The vision underlying this requires accepting the fact that Cloud computing technologies are in the end, just that -- technologies. Rather than being ends in themselves, they are a means for supporting the core requirements that have always gained the attention of more mature service management teams:  the more effective delivery and alignment of IT services in support of business or organizational outcomes.  

However, Coud is also stimulating cultural and process changes as IT becomes less of a "territory" to be defended in the interest of vested skill groups, and more a fluid and dynamic broker of internally and externally developed business services.  



Taking Control of Service Delivery in Hybrid Cloud Environments with BMC's Proactive Availability and Performance Management

PUBLISHED: Tue, 01 Feb 2011 00:00:00 +0000
AUTHOR: Dennis Drogseth

In Q4 of 2010, BMC introduced significant advances in its capabilities for Proactive Availability and Performance Management that include tighter integration with BMC Atrium Discovery and Dependency Mapping and BMC Atrium CMDB for real-time service modeling and service impact management, stronger out-of-the-box ties to automation, change, and configuration management, more pervasive integrations for deep dive diagnostics, dynamic and reflexive insights into capacity utilization and its impact on performance, and a true service impact management dashboard.   

This report provides a summary perspective on BMC's new capabilities for Proactive Availability and Performance Management, and more broadly in BSM for Proactive Operations.



BMC Drives Capacity Optimization for Hybrid Cloud Environments With Unique Breadth and Versatility

PUBLISHED: Fri, 17 Dec 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

Now, with the growth of cloud computing and virtualization, the requirements to optimize infrastructure and software assets with an eye to both performance and cost in a dynamic, real-time fashion has never been more apparent.

This impact analysis looks at the distinctive capabilities of BMC Software's BSM for Proactive Operations initiative for the dynamic capacity optimization of hybrid cloud and virtualized environments.  BMC's offerings are striking exemplars of this service-centric model, and chock full of impressive differentiators that make this announcement both broad and deep in its impact on current and emerging customer requirements.  



OpTier Optimizes Cloud and Hybrid Business Transaction Management with BTM 4 and CloudFirst

PUBLISHED: Thu, 16 Dec 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

OpTier's recent announcements in what it rightfully calls "Business Transaction Management" or "BTM" and lifecycle Cloud management reflect both an accelerated pace of innovation and a clear vision. These follow announcements with Keynote for outside-the-firewall synthetic transaction analysis and a groundbreaking announcement in July when OpTier introduced its Business Events module, utilizing a Complex Event Processing (CEP) engine, to monitor business process efficiencies, such as processing loans  (Why OpTier's Business Events Module Opens the Door for Dramatic New Levels of Innovation, EMA, August, 2010).

This impact brief looks at the introduction of OpTier BTM 4 and CloudFirst, introduced in October and November of 2010 and how they collectively further OpTierís BTM leadership in hybrid and cloud environments. 



CA Technologies Steps up to Advanced Automation Requirements for Service Management and Cloud

PUBLISHED: Thu, 18 Nov 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October 18th, 2010, CA Technologies introduced its CA Automation Suite, which it rightly presents as a "next-generation" approach because of its cohesiveness breadth.  The company has explicitly targeted virtualization and cloud as a critical technology backdrop for its rollout, but the CA Automation Suite should also appeal to Business Service Management (BSM) initiatives seeking a top-down approach to assimilating any number of technologies, including cloud, into a cohesive service management initiative.

CA Technologies' announcement goes beyond packaging and branding to include a number of new product enhancements, including the introduction of new solutions altogether -- most notably CA Process Automation which has arisen out of capabilities bundled in with other solutionsñ as well as new packages to address internal and hybrid (private/public) cloud environments with consistent processes, fluency and accountability.  The CA Automation Suite effectively addresses automation requirements as viewed on three levels:

* Business Service Automation -  which includes private and hybrid cloud services, process and workload automation, app discovery, configuration and compliance ñ including visibility and accountability for business service planners and executives
* Virtualization Management  -  targeted at life cycle optimization, change management, capacity management and security
* Infrastructure automation -  for cross-domain automation and management of the physical infrastructure



Managing IT Change in a Time of Global Transformations: A Pragmatic Primer

PUBLISHED: Thu, 18 Nov 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) report is designed to help IT organizations, executives and professionals understand how to transform change management to support a new environment in an era of Cloud computing, virtualization and increasing business and organizational dependencies on IT services. It addresses how to establish a baseline for change management initiatives in terms of process, phased planning, technology adoption and organizational readiness – including how to set effective metrics. It clarifies the role of a Configuration Management Database (CMDB) System in context with change-related automation as a means of hardening best practices and minimizing risks. 

The report also provides a brief introduction to ASG’s design and functional strengths in supporting more effective approaches to change management through its Dashboard Analytics, its MetaCMDB, its support for process automation, and its Discovery and Dependency Mapping (DDM) capability for application dependency mapping.



Gomez First Mile Delivers Unified Monitoring from the Internet to the Data Center

PUBLISHED: Thu, 18 Nov 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

Gomez, the Web Performance Division of Compuware, has delivered a compellingly simple approach to an otherwise complex problem with the introduction of the Gomez First Mile. In terms of seamless integration, quick time to value and visibility from the end user, across the Internet and into the data center, there is nothing else quite like it in the marketplace today. ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts examine the context, content and implications of Gomez's announcement in this impact assessment.



IBM's Integrated Service Management Heralds the Changing Role of IT Organizations in a Global Economy

PUBLISHED: Thu, 18 Nov 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

It is descriptive rather than an opinion to say that no other company in the world has as many resources to support this cultural, political and technological transition in IT as does IBM.  In September of 2010, IBM Software made a commendable effort to present the many faces of its Integrated Service Management (ISM) resources with a clear focus on cloud and what it called "the Smarter Data Center."

This impact analysis provides an editorial perspective on what IBM's ISM directions say about ITís changing role and IBM's service management capabilities to support that change.

Targeting architecture, cloud strategy, and IBM's exemplary "Smart Data Center" are three useful indicators of how IBM's broader ISM strategy is evolving in support of the changing role for IT organizations toward becoming a more dynamic broker of business-aligned services.  



BMC Acquires Neptuny for Cohesive Cross-Domain Capacity Planning and Optimization

PUBLISHED: Wed, 03 Nov 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October 5, 2010, BMC announced its acquisition of Neptuny, headquartered in Milan, Italy.   Neptuny offers a unique combination of data gathering, analytic and visualization capabilities as well as in-depth consulting capabilities.  Its 2000 customer base is centered in EMEA with a growing reach in North America, with unique strengths among communication service providers and telecommunications, as well as cross-vertical support for environments with large, complex and typically hybrid infrastructures.  Neptunyís lead offering, Caplan, can be delivered both as on-premise software, and as a Software-as-a-Service (SaaS) offering.  As per the acquisition agreement,  Neptunyís senior executive management and its Caplan software will join BMC, while its consulting arm will remain independent under the name ìMoviriî as a partner to BMC.

The acquisition complements BMCís capacity management solutions for distributed and mainframe environments with rich capabilities for modeling and application planning and analytics anchored in Atrium.  



CA Technologies Steps in the Future with Catalyst and its Unified Service Model

PUBLISHED: Mon, 27 Sep 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

During Q3, 2010, CA Technologies has quietly provided the industry with updates on its Catalyst initiative, along with its Unified Service Model (USM).  Collectively, USM and Catalyst will, over time, offer CA customers a truly next-generation platform architecture designed for optimal integration, automation and analysis across CA and third-party management investments.
 
While CA isn’t completely alone in this type of initiative – its currently shipping Catalyst-Powered products, Spectrum Service Assurance Manager and IT Process Automation Manager, deliver strong foundations for harnessing the power of Catalyst today.

This impact analysis looks at the long term implications of CA’s Catalyst initiative in terms of IT adoption requirements, market impact, and CA’s stature as a platform in the coming years.



CA Technologies Bridges Development, Distributed, and Mainframe Silos with Cross-Enterprise Application Performance Management (APM)

PUBLISHED: Mon, 27 Sep 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

CA Technologies Cross Enterprise Application Performance Management (APM) solution is a set of integrated products encompassing both distributed and mainframe systems and spanning both development and production. Cross Enterprise APM integrates the deep monitoring capabilities of CA Wily Application Performance Management with those of CA SYSVIEW® Performance Management. CA Wily is well-known as an industry leader in the distributed application performance management space, while CA SYSVIEW is a leading z/OS mainframe solution. The improved integration incorporates a consolidated and customizable dashboard with drill-down into composite applications running across both heterogeneous, non-mainframe systems and IBM's Customer Information Control System (CICS) running on a z/OS mainframe.

CA Technologies is also extending the scope of “end-to-end application management” to encompass both pre- and post- production performance assessment. The CA SYSVIEW/Wily and the CA Technologies TRILOGexpert TriTune® solutions support pre-production software and Quality Assurance (QA) testing, focusing on finding performance problems before software goes into production-- when they’re cheaper to fix. These solutions extend the reach of APM to include drill-down detail for both pre- and post- production monitoring as well as identification of tuning opportunities related to critical mainframe processes.

This Product Brief details CA Technologies’ expanded support for mixed application environments and composite services. For many companies, both distributed and mainframe visibility are key requirements for "enterprise ready" management solutions. Enterprise Management Associates (EMA) sees CA Technologies cross-product integration as a major step forward, as application support professionals are increasingly demanding better mainframe information as part of end-to-end transaction and application support.



Compuware Gomez Rank of Ranks Provides a Unified View of Business Performance

PUBLISHED: Mon, 27 Sep 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On August 17, Compuware Gomez introduced its Web and Mobile Performance Indices or "rank of ranks" that provide businesses a "comprehensive view of their website and mobile performance across multiple dimensions as it compares to top competitors and industry leaders."  Gomez is the web performance division of Compuware and provides strong and diversified support for monitoring web performance and quality from outside the firewall as a Software-as-a-Service (SaaS) model.

These new aggregate rankings combine a series of metrics across industry-related benchmarks for response time, availability and consistency to capture user experience.  All three are critical parameters for measuring the performance of business applications in which users can be easily disaffected by unavailable applications, sluggish response times, or visible inconsistencies in performance that can throw off user rhythms for interacting with applications even when an "average" metric shows well.



HP Steps up its CMS Strategy with UCMDB 9.0

PUBLISHED: Mon, 27 Sep 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

Quietly, but with a clear and consistent architectural direction, HP has made significant enhancements in UCMDB 9.0 that span a wide range of capabilities, many of which center around improved usability and administration and enhanced support for federation.  Among the more striking innovations is support for its BTO Data Model (BDM) which provides a true, model-centric approach to federated data access for a wide variety of service management disciplines. Coupled with meaningful advances in the UCMDB Modeling Studio and Integration Studio, HP’s CMS strategy has become broader in scope and richer in integrations (including third party integrations) than many in the industry realize.  This impact brief provides a summary of some of the enhancements in HP’s UCMDB 9.0 and its CMS strategy more broadly and places them in industry context.



How to Make the Most of Cloud Computing without Sacrificing Control

PUBLISHED: Mon, 27 Sep 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

Cloud computing is on the rise for good reason as it can deliver strong values in terms of cost savings and more flexible, versatile and potentially even more resilient IT services.  However, cloud computing also brings many obstacles with it in terms of enhanced requirements for visibility, control and automation.

This report looks at the cloud opportunity and its challenges in context with IBM’s well balanced approach to managing private and public cloud requirements.  The report targets the full service lifecycle, from planning, to provisioning, to monitoring and optimizing, to ongoing governance and continued improvement.



Why TechSMART Raises the Bar for Business Service Impact Analytics

PUBLISHED: Mon, 27 Sep 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

Australian-based TechSMART International has grown quietly over the last eight years, primarily within the Pacific Rim.  However TechSMART’s comparatively low profile is beginning to become more visible as the company’s innovative new solution set, eMite, has evolved to capture many of the most forward-looking requirements in the BSM Service Impact or Business Service Impact (BSI) management marketplace.  These include advanced Analytics to assimilate and correlate business and IT information from a wide array of sources, as well as strong dashboarding and visualization technologies to support the many multiple roles across business and IT that are central to Business Service Impact.

This report addresses critical requirements for Business Service Impact based on extensive 2010 EMA research, and positions TechSMART’s eMite Analytics within broader industry trends, needs, and directions.



Simplifying Virtualization Management Through Automation

PUBLISHED: Thu, 09 Sep 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

To address the challenges of virtualization, ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) analysts recommend an automated approach to virtual data center management that integrates and orchestrates management across multiple silos of: physical and virtual systems; multiple management disciplines; multiple platforms, technologies, and vendors; multiple IT and business departments; and multiple management disciplines and teams. With a focus on discovery, provisioning, configuration management, process automation, and automated diagnostics, this integrated, automated approach to virtual lifecycle management provides the basis for coordinated delivery of end-to-end business services. Hewlett-Packard (HP) has a very strong set of integrated solutions under the banner “Business Service Automation” (BSA) to resolve the challenges of managing complex, heterogeneous virtual data centers. It supports multiple platforms, technologies, vendors, and management disciplines in a tightly integrated suite of products for virtual and physical data center management. In Q2 of 2010, HP’s BSA investment evolved to become more service-centric through its (Business Service Management) BSM 9.0 advances. HP has also extended its support for the visibility and control of uniquely virtualized environments to handshake with its broader automation strategy. Collectively, these solutions allow IT to automate the delivery and management of end-to-end business services, and achieve the promises of virtualization.



OPNET and Keynote Join in an Application Performance Management Alliance that Heralds Innovation and Growth for Both

PUBLISHED: Fri, 20 Aug 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On July 22, 2010, OPNET Technologies and Keynote Systems introduced a strategic Application Performance Management (APM) Alliance that involves both technical integration as well as coordinated marketing and sales efforts.  The APM Alliance calls out what is actually a pre-existing integration between Keynote’s SaaS synthetic testing for Web application performance with OPNET’s ACE Live TM solution for broad-based application and application-to-infrastructure monitoring.  According to spokespersons at both companies, the alliance was made public in response to real customer interest after several prior months of dialog.

The alliance is not exclusive, in that Keynote and OPNET can each partner with the other’s competitors, however it does reflect a strong commitment to support both near-term opportunities and long-term growth in terms of deeper levels of integration, as well as increased levels of sales, marketing and services support.

The APM Alliance at present is targeted largely at operational requirements to support 24x7, global, geographically-specific awareness with powerful contextual drill down into Web application transactions for both internal and external application issues, as well as rich capabilities for capturing application-to-infrastructure interdependencies.  These capabilities will help support a number of different roles, including application support and Q/A Test, as well as more business-aligned functions such as Online Operations, and IT and Line of Business Executives.  The alliance is currently directed at joint OPNET/Keynote customers, but could also easily extend to bringing Keynote into some OPNET accounts, or promote investments in OPNET’s ACE Live among existing Keynote customers. 



Q and A: Optimzing Cloud Computing: Ensure Your Cloud Investments Work for and not Against You

PUBLISHED: Thu, 19 Aug 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

Read answers to unanswered audience questions from the 8/17/10 EMA, OpSource, Compuware Webinar “Optimizing Cloud Computing:  Ensure Your Cloud Investments Work for and not Against You.”

­What technologies are people using to enable the private cloud?

­Are people focusing their private cloud on delivering OS level resources (specifically self service around a VM) or for actual application delivery?

What enabling technologies are they using for delivering the full stack?­

­How does cloud computing work into Disaster Recovery Solutions.  Do you know of any examples of someone utilizing this strategy?­

 



Slides: Optimizing Cloud Computing: Ensure Your Cloud Investments Work for and not Against You

PUBLISHED: Wed, 18 Aug 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

These slides will highlight:

>>How Cloud computing impacts IT’s ability to deliver applications and services without disrupting critical service level agreements and other business requirements.
>>How IT leaders can mitigate the performance and availability risks associated with poorly performing cloud-based applications.
>>How to get started with baselining, planning and setting objectives for cloud, and how to establish effective roles and responsibilities when dealing with siloed environments or service provider contracts.



Why OpTier's Business Events Module Opens the Door for Dramatic New Levels of Innovation

PUBLISHED: Thu, 29 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On July 27th, 2010, OpTier introduced its Business Events Module based on an OEM of Sybase’s Aleri for Complex Event Processing (CEP). The new module is available as an optional extension of OpTier’s core portfolio for Business Transaction Management (BTM), including CoreFirst and Experience Manager, and is already fully integrated into CoreFirst’s broader capabilities for servicecentric transaction monitoring, dependency mapping, business impact analysis, and automation. OpTier has a growing number of customers in mid-tier and larger enterprises across a wide range of  verticals. CoreFirst and Experience Manager have delivered very strong value for customers seeking to monitor complex applications – including those where interdependencies across applications and infrastructure require ongoing, dynamic insights.

The new Business Events Module, which can process hundreds of thousands of events per second, should add considerably to OpTier’s capabilities over time by providing insights into a wide variety of business outcomes associated with the delivery of IT applications. These outcomes can be monitored for impacts related to application performance or, conversely, informed upon through CEP analytics even when the problem set is independent of application performance. For instance, a delay in processing a parcel in a warehouse may alert a supervisor that the slowdown is likely the result of a staffing issue, just as easily as it  might inform on poor server performance.



Why Web Performance Monitoring is More Than a Competitive Advantage for SaaS Providers

PUBLISHED: Wed, 28 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) report explains how and why enterprise  IT organizations are adopting SaaS related services. What do they expect? How do they struggle with their own internal application services? What metrics and management software attributes are  most effective in providing a shared approach to Web performance monitoring and why? What do IT Operations and end customers experience when problems occur, and what is the business impact when critical application transactions are either unavailable or degraded in performance?

This report also highlights Keynote Systems’ versatile capabilities for global monitoring across Web
and Web 2.0 applications. EMA explains why Keynote is an excellent resource for SaaS providers and their customers in terms of both monitoring critical metrics for capturing user experience, as well as in terms of publishing and sharing service performance information to support a wide variety of roles.EMA research has shown that just getting good performance monitoring data isn’t enough for SaaS deployments. Sharing information meaningfully across various constituencies is equally important.



Optimizing Cloud Computing to Support Application Delivery

PUBLISHED: Wed, 28 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

While a there is a lot of industry hype around Cloud, and while many IT organizations feel under pressure to move to Cloud computing in order to cut costs, industry data shows that transitions to Cloud are greatly enhanced when supported by superior levels of service management. IT reluctance to jump into broadly deployed Cloud models is understandable, especially when so many IT organizations are still struggling to get their arms around their own resources. How then can they effectively measure the value of pulling in third-party services, or even manage an internal transition to a more virtualized data center for “Internal Cloud?”

Much of the debate around supporting Cloud computing to date has focused on security. This concern is real, but in many ways an even more fundamental concern is often overlooked – how does Cloud computing impact IT’s ability to deliver its application without disrupting critical Service Level Agreements and other business requirements? The bridge between application management and Cloud computing investments is still poorly understood – and yet IT’s “products” are its applications. It is these, in the end, to which IT is rightly expected to be most accountable.

This report provides insights into the various faces of Cloud computing, public and private, and how and why they are being adopted. It then provides insights into critical performance requirements and technologies most relevant to Cloud. The report also offers some guidance on how to get started with performance management strategies for assimilating Cloud services, and introduces Compuware’s portfolio as a unified solution to monitor and manage performance requirements inside and outside the firewall.



PUBLISHED: Tue, 27 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

In an era when IT services and business competitiveness are increasingly intertwined, and when Cloud Computing and the move to virtualization are taking center stage in IT priorities, the need for higher levels of automation is becoming increasingly self-evident.  Automation in all of its various forms, whether IT self-service, or dynamic provisioning, or disaster recovery, or fault remediation response – has become a top priority for many IT organizations in recent years with good reason.  These adoptions have been spurred in part by increasing levels of organizational maturity, ITIL standards adoption and an ever more exacting set of business pressures for delivering more value with constrained, and sometimes diminishing, resources.  It has also been accelerated by the advent of cloud computing driven through IT self-service and virtualized infrastructures which demand far more currency in monitoring and managing change than more traditional, physical infrastructures.

This report provides an introduction to key automation options, and introduces iWave Software as a leading innovator in IT Process Automation (ITPA) (often referred to as “Run-Book Automation”) and Private Cloud Management.   With its versatile platform, prebuilt workflows and 50+ third-party adapters, iWave is well positioned to provide the “mission critical” ITPA for uniting most existing and planned automation investments, across multiple brands and complex data center processes.   



Seamless Technologies Steps up to the Challenge of Automated Population for CMDB Systems

PUBLISHED: Thu, 22 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

While interest and activity in Configuration Management Database (CMDB) Systems, and the broader notion of a federated Configuration Management System (CMS), has continued to grow, many deployments are still stumbling with a number of foundational hurdles. These typically divide between political and organizational hurdles, such as lack of sufficient executivelevel support, expectation setting across stakeholders, and poor communication across IT– and more technically specific challenges. Effective automation for normalizing information from multiple management data repositories (MDRs) into a CMDB/CMS remains one of the very top technical challenges in current deployments – as has become conspicuous both through extensive EMA research and focused consulting engagements. This report examines Seamless Technologies’ uniquely successful and pragmatic approach to this technical challenge in broader industry context.

Seamless Technologies, Inc. has a long history of working with CMDB System deployments both as a systems integrator and consulting services provider, and as a software solution provider. Its approach to automating CMDB population has evolved out of pragmatism in meeting well-defined customer challenges in real-world situations. Seamless Technologies’ customer base is impressive, with more than two hundred customers in seventeen countries, and 30% of the Global & US Fortune 100 for its customers.



Netuitive Makes BSM Mainstream for Cloud with 5.0's Performance Management Database

PUBLISHED: Thu, 22 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On June 2nd, 2010, Netuitive introduced Netuitive 5.0, which has unique capabilities for assimilating data from a wide variety of sources in support of powerful service impact management. Netuitive 5.0 is distinctive in its ability to combine truly business-aligned service impact management with in-depth diagnostics that can provide a proactive window to remedy performance issues before they disrupt service performance. With a breadth of systems, infrastructure, application,  service management, and even business activity-related metrics,Netuitive 5.0 customers can optimize monitoring priorities by combining different integrations with what Netuitive calls “Managed Elements,” or performance models.



BMC's Cloud Lifecycle Management Unifies Service Management and Automation to Optimize Cloud Services

PUBLISHED: Thu, 22 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On May 25th, 2010 BMC introduced its Cloud Service Management initiative by highlighting its Cloud Lifecycle Management solution which became generally available on May 10th. BMC will continue to enhance its Cloud initiative with new products, partnerships and customers throughout the year. In this announcement, BMC stated its objectives to further its capabilities in supporting large enterprises and service providers across a wide range of disciplines including planning, lifecycle management, operations and optimization, and governance, as well as expanding its own BMC SaaS offerings. In its Cloud strategy, BMC stressed its commitment to supporting heterogeneous infrastructure environments  including diverse virtualization software. BMC also targeted automation and provisioning, including full-stack layered provisioning across the server, network and application environment versus the more prevalent approach to managing virtualization in technology and brand silos. One of BMC’s distinctive targets is “Dynamic Network Containers” – or provisioning targeted “network zones” which are optimized to support Cloud in terms of security and performance – such as providing cohesive access control across firewalls and network ports.



Akamai and Coradiant Team up to Make the Cloud Visible

PUBLISHED: Thu, 22 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

While many in the industry continue to indulge in vague hyperboles about the advantages of Cloud computing, Akamai and Coradiant have teamed up with a realistic and compelling approach to show how and where Akamai’s support for application performance across the Cloud can bring real value. In an industry first, Akamai is reselling Coradiant’s TrueSight as an extension of its monthly services – with an eye to monitoring user experience across both Akamai and non-Akamai-supported applications. This means that Akamai customers can gauge where Akamai services are most effective, where they might  be needed next, and potentially where they might not be needed in the future. This is truly one example of shining light throughout the cloud, in a new service option that ought to please those Akamai customers who want to optimize across the full spectrum of their application infrastructures with clarity and perspective.



Slides: Business Service Management (BSM) Service Impact Radar Report Part II

PUBLISHED: Wed, 07 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

These slides will highlight the profiles of industry leading vendors focused on Business Service Management (BSM) Service Impact.



Collaborative IT: A Pragmatic Approach for Bringing Service Desk and Operations Together

PUBLISHED: Fri, 02 Jul 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

Historically, the Service Desk and Operations have struggled to optimize process efficiencies and in many cases even to meaningfully communicate. But current macro-economic pressures combined with advances in best practices and new technologies are creating a transformational environment rich in both requirements and choices. This environment can present huge opportunities for better business alignment and a broadened role for IT. But it can also lead unprepared IT executives into a confusing  labyrinth of what may seem to be no-win options.

This report looks at the dynamics underlying these pressures for change as well as the best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation. The report also introduces HP’s disciplined approach for addressing these requirements from both a process and technology perspective.



Slides: The Changing Face of IT Change Management

PUBLISHED: Wed, 30 Jun 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

This slide deck will:

  • Provide best practices taken from ITIL v3 and years of EMA consulting with a multitude of IT organizations
  • Help IT organizations get started with an effective program for managing change in an era of Cloud computing, virtualization, and increasing business and organizational dependencies on IT services
  • Establish how to create a baseline for change management initiatives in terms of process, phased planning, technology adoption and organizational readiness
  • Clarify the role of a CMDB System in context with change-related automation as a means of solidifying best practices and minimizing risks
  • Highlight best-practice recommendations with examples of success and failure from real-world change management initiatives



EMA Radar for Business Service Management: Service Impact Q3 2010

PUBLISHED: Wed, 30 Jun 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA Radar Report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. The very term, “Business Service Management” (BSM) is far from linear in meaning, and it’s safe to say that each of the fourteen vendors here represents a unique design point, each of which is relevant in its own way to supporting BSM requirements.

The report will nonetheless show how different vendors cluster across different types of functionalitysuch as “platform,” “overlay,” “monitoring suite,” and other categories relevant to the many constituencies that require insights into IT services from both a performance and business impact perspective. Far more important than scores, or even, strictly speaking, visual clusters, is understanding the design points of the individual vendors themselves and how they relate to your requirements in pursuing a more cohesive way to manage and align your most critical business services.

To do this Radar Report, EMA worked extensively with fourteen vendors who were largely selfselecting in representing what might be called a “BSM elite.” These vendors are: AccelOps, ASG, CA Technologies, Compuware, FireScope, HP, IBM, Interlink, Netuitive, Novell, OPNET, OpTier, Prelert and Zyrion. As such, they include platforms, mid-sized vendors, and smaller vendors,
including new and emerging innovators.



Report Summary - EMA Radar for Business Service Management: Service Impact Q3 2010

PUBLISHED: Wed, 30 Jun 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA Radar Report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. The very term, “Business Service Management” (BSM) is far from linear in meaning, and it’s safe to say that each of the fourteen vendors here represents a unique design point, each of which is relevant in its own way to supporting BSM requirements.

The report will nonetheless show how different vendors cluster across different types of functionalitysuch as “platform,” “overlay,” “monitoring suite,” and other categories relevant to the many constituencies that require insights into IT services from both a performance and business impact perspective. Far more important than scores, or even, strictly speaking, visual clusters, is understanding the design points of the individual vendors themselves and how they relate to your requirements in pursuing a more cohesive way to manage and align your most critical business services.

To do this Radar Report, EMA worked extensively with fourteen vendors who were largely selfselecting in representing what might be called a “BSM elite.” These vendors are: AccelOps, ASG, CA Technologies, Compuware, FireScope, HP, IBM, Interlink, Netuitive, Novell, OPNET, OpTier, Prelert and Zyrion. As such, they include platforms, mid-sized vendors, and smaller vendors,
including new and emerging innovators.

View or purchase the full report, EMA Radar™ for Business Service Management: Service Impact Q3 2010.



Slides: BSM Service Impact Radar Report: A Story of Market Transformation in 2010

PUBLISHED: Fri, 25 Jun 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

This slide deck:

* Highlights where BSM Service Impact deployments are going in 2010
* Explains why service modeling is redefining the BSM marketplace in 2010



HP Seeks to Streamline Operations with BSM 9.0

PUBLISHED: Tue, 15 Jun 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

In June of 2010, HP introduced an architecture optimized to support Business Service Management (BSM) from an operations-centric perspective.  The announcement centers in a service model with “run-time” currency, a Run-Time Operational Database, and a number of product-specific enhancements to core product areas primarily in infrastructure and applications management.  

To describe the announcement as “revolutionary” probably does HP a disservice, since it suggests advanced changes that are more avant-garde than pragmatic and dependable.  And while HP’s BSM innovations in 9.0 are revolutionary from an industry perspective, they in fact reflect ongoing development initiatives towards “model-based automation,” and transitions to CMDB and CMS federation, as well as investments in dashboarding and analytics that have, for the most part, been ongoing for more than four years.  Moreover, HP’s innovations reflect broader trends across the management industry that, as they play out over time, are among the most promising that this analyst has seen in at least half a decade.

HP’s “run-time” focus is partly directed at the unique requirements of virtualized infrastructures and Cloud computing, which are highly dynamic in nature and hence need information that’s current whenever changes occur.  This more operational run-time focus is also suited to monitoring and optimizing application service performance whenever conditions or critical KPI’s shift.  

This EMA Impact Brief focuses on the architectural and functional highlights of HP’s BSM 9.0 announcement and places them in industry context.



What Terma Labs can Teach the Industry about Business Service Management

PUBLISHED: Fri, 21 May 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

The role of automation in service management is continuing to rise in importance both with the ascendant interest in Cloud Services and virtualization, and with the growing recognition that automation is central to enabling and solidifying best practices across domains. Automation does this last in two respects: it “hardens” processes into a more consistent workflow, but it also provides IT professionals and managers with more time to focus on the dialogs and value-oriented initiatives that are so central to
business-aligned IT services.

Within the automation pantheon, Workload Automation (WLA) too often gets marginalized as a fairly well defined area with roots in job scheduling, despite its pervasiveness and rapid ROI. The need to place WLA in context with larger automation and service management capabilities is so far not well understood – both by the industry in general, and by many WLA vendors themselves.

This report looks at WLA in that larger context and presents a true service management vision of what WLA can and should become. The report also introduces Terma Software Labs’ JAWS, as the only solution in the market today that meaningfully bridges that gap, with both an eye to present integrations and future possibilities as a unifying system for job automation from a service impact perspective.



Executive Dashboards: Optimizing IT Services to Empower your Business

PUBLISHED: Tue, 20 Apr 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

In Q4, 2009, EMA worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.  These impacts could reflect on performance, cost, utilization and other issues that can impact business efficiencies in everything from business productivity, to revenue generation, to bottom-line expense management.
The research revealed strong advantages including clear financial benefits to Executive Dashboard adoption in a wide variety of areas, such as overall operational efficiency.   The research also shed light on how and why Executive Dashboards are being put to use today, and how their usage might most productively be extended in the future.  
This report offers highlights of the ASG/EMA research with an eye to helping IT and business executives plan more realistically for Executive Dashboard adoption.  It will provide insights into:

• How and by whom Executive Dashboards are being used
• The most desired functions and design points
• Integration priorities
• Expected qualitative and quantitative benefits for Executive Dashboard deployments  



Optimizing Your Environment for Service Delivery: A Lifecycle Management Approach with BDNA's IT Genome Center

PUBLISHED: Tue, 20 Apr 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

IT services and the hardware and software infrastructure supporting them have become increasingly critical to enterprises and mid-tier businesses – as they are producing competitive advantages in productivity, revenue generation, and enabling new, more effective business models.  At the same time, cost pressures from macro-economic factors are constraining IT budgets and IT resources dramatically.   Clearly, then, proceeding with traditional approaches to managing and optimizing infrastructure, software and operational assets and services can’t answer all the demands of this brave new world.  

As a result of this, there has never been a better time for new and innovative technology solutions to help enable more effective ways for communicating, monitoring and managing IT and business infrastructure, hardware and software investments.   

This report looks at some of the market and technology factors surrounding these conditions in more detail.   It then introduces BDNA’s IT Genome Center—which provides a unique, innovative and pragmatic way to support IT in the multi-faceted decision making so central to adapting to these changing conditions.



Taking Control of Change: Optimizing your Environment for More Effective IT Service Delivery

PUBLISHED: Tue, 20 Apr 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

This white paper presents some perspectives on the most critical factors driving IT organizations to find more effective ways of managing change.  It will then present some recommendations for planning successful change management initiatives, including key technologies such as discovery and configuration management that are central to effective control of the change management process.  Finally, this report will introduce SunView’s ChangeGear solution, which provides a versatile and functionally rich offering for addressing change management concerns with comparatively minimal administrative overhead.  Such a pragmatic approach is, EMA believes, a refreshing alternative compared to many solutions that require extensive coded customization and extended, costly deployments.



CA Acquires 3Tera in its Drive to Smooth Mainstream Assimilation of Cloud Computing

PUBLISHED: Thu, 25 Feb 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On Wednesday, the 24th of February, 2010, CA announced a definitive agreement to acquire 3Tera, Inc. A privately held, six-year-old company based in Aliso Viejo, California, 3Tera has only twenty employees, but supports between 80 and 90 customers, the majority of which are mid-tier MSPs, as well as a growing number of large enterprises. 3Tera’s AppLogic solution is designed to support transaction-oriented applications, such as most Web-based applications, in transitioning to highly virtualized Cloud environments.  

Cloud computing and Cloud services appear to be redefining the IT management landscape in 2010, forcing IT organizations to adapt to more cost-effective, agile infrastructures, and stimulating any number of initiatives within the vendor management community.  CA’s acquisition of 3Tera is highlighted in this analysis, combined with CA’s creation of an organization targeted at enabling more effective migrations towards private, community and public Cloud computing environments.  The acquisition complements CA’s recent investments in acquiring Cassatt and Oblicore, and positions it well to take a lead in the race to provide a smoother assimilation of Cloud computing into the broader disciplines of IT service management.



Compuware Offers a Subscription-based Model for Unified Application Performance and User Experience Management

PUBLISHED: Thu, 25 Feb 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On January 26th, 2010, Compuware introduced its Gomez adVantage subscription model that brings together Vantage Real-user monitoring with Gomez services for Internet Backbone and Last Mile monitoring, including strong support for mobile applications.  This brings insights into Web application performance outside the firewall together with Web, data center, and network interdependencies inside the firewall.   The subscription provides customers with a single dashboard overlying strong correlation capabilities and drill down into root cause diagnostics.  Both the Gomez and the Vantage sales teams will be able to sell the new subscription service.

Compuware’s new offering leverages a technology integration announced in Q4 of 2009, only months after Compuware announced its intentions to acquire Gomez in October of that same year.  It combines well targeted active /synthetic testing from Gomez and a pervasive approach to passive or observed transaction monitoring from Vantage.  The subscription fee of $10,000 a month includes installation and support for Vantage Real-user monitoring, as well as a rich “starter pack” of services from Gomez designed to help its customers optimize its wide array of testing options for maximum business impact.



IBM Acquires Intelliden in a near Perfect Fit for Network Change Automation

PUBLISHED: Thu, 25 Feb 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

IBM’s February, 2010 acquisition of Intelliden for network change automation is a smart, well-calculated move that supports IBM’s capabilities for service and infrastructure provisioning, as well as its broader strategies for “Integrated Service Management.”   The acquisition should resonate most strongly with Communications Service Providers (CSPs) and MSPs, where IBM with Tivoli OMNIbus and Tivoli Netcool Performance Manager, and Intelliden with its R-Series platform, have long established strengths. But the announcement will also positively impact IBM’s strategy in enterprise and government accounts, especially those requiring automation across large, complex network infrastructures.  It may also interest Network Equipment Manufacturers seeking a reliable and scalable alternative to internally developed software and a patchwork quilt of partnerships.



Zyrion's Traverse Brings Proven BSM Advantages to Challenging Distributed Datacenter Environments

PUBLISHED: Thu, 25 Feb 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

On December 15, 2009, Zyrion introduced its Traverse Data Center Edition, a Business Service Management suite designed to support challenging distributed datacenter environments in enterprises where scalability, flexibility and reliability are key requirements.  This report looks at Zyrion’s unique strengths in market context, in support of IT management planning and investment decision making.  

Zyrion, in Sunnyvale, California, was established in 2007, when NetScout acquired Network General.  However, Zyrion has a history in infrastructure management that dates back to 1990, and was already introducing advanced service management technologies a decade ago, as Fidelia.  Through the years, Zyrion has retained a remarkably loyal customer base and continuing to enhance its technology and is now growing in healthy double digits through its own customer base and through the acquisition of new customers.  Zyrion’s focuses on usability and ease of deployment and administration have always been some of the things that distinguished it in the marketplace.



The Responsible Cloud

PUBLISHED: Wed, 13 Jan 2010 00:00:00 +0000
AUTHOR: Dennis Drogseth

Cloud computing is a new mega-trend in IT, and the latest in a series of new frontiers in IT. Like any new frontier – be it the Wild West, the new territories, or previous technology innovations – there is a great deal of interest, opinion, hype, and claim-jumping, but very little real knowledge or understanding.

And just like the early days of the Wild West, there are too many cowboys, and not enough sheriffs.

This report moves ahead of the curve to provide insight into ‘The Responsible Cloud’ – a cloud computing paradigm that is well-managed to provide secure, compliant, high quality business services. Based on an EMA survey conducted in late 2009, with over 150 respondents from mid- to large enterprises, this report looks at the key drivers, outcomes, technologies, disciplines, and approaches to cloud computing that make up the Responsible Cloud.

This research focuses on the real experiences of enterprises that have either an existing production implementation, or immediate plans to deploy one. It therefore provides a unique perspective based on data and insight provided by practitioners, managers, and executives with real experience of cloud computing, specifically excluding the uninformed opinions and ‘management by magazine’ approaches that are prevalent in many current cloud computing discussions.



Pragmatic ITIL: Turning Long-Term Strategies into Progressive, Near-term Efficiencies

PUBLISHED: Mon, 21 Dec 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

As IT organizations struggle to cut costs, there is sometimes a tendency to abandon strategic commitments to best practices and core enabling technologies for less committing, short-term gains.   And while there is clearly a time and place for tactical initiatives, in the long run they may easily turn counterproductive and sometimes even neutralize each other.  A more successful approach is to understand your longer-term objectives while carving out manageable phases, each of which should bring near-term benefits.  This way the net benefits are not only additive, they may enjoy a multiplier effect as core capabilities extend to more stakeholders with clearly defined synergies. 

The IT Infrastructure Library (ITIL) is a natural beginning point for these initiatives towards more cohesive, efficient and business-aligned IT organizations.  This report is designed to provide IT organizations with some guidelines for structuring effective ITIL-related initiatives so that they can, with proper planning and technology adoption, combine the quickly realized benefits of tactical actions with the longer-term additive benefits of more strategic initiatives.  The report then concludes with a short assessment of HP’s portfolio in support of “pragmatic ITIL,” in which the values of visibility, automation, cross-domain correlation and analytics can be applied in modular fashion to enable operations, the service desk, and other IT organizations to function as a more cohesive whole.



Business Service Management: A Model for Business-Aligned Service Management in the 21st Century

PUBLISHED: Tue, 15 Dec 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

One might argue that BSM’s roots go back to Service Level Management (SLM).  EMA research data (BSM and SLM: Concepts in Transition, EMA, September, 2005), confirms that for most IT managers and professionals at that time, SLM and BSM were easily confused terms, and there was no clear separation of the two.  What has happened since is that the term SLM has become more specific in meaning with its core in the management and optimization of services based on prior Service Level Agreements (SLAs) and/or other less formal commitments.  Whereas BSM has grown in meaning to suggest a model for managing IT services and IT performance overall – including related processes – for optimized business impact. 

This report will look at these relationships and EMA research data, as they have contributed to EMA’s BSM Model.  The goal is to establish an industry-relevant basis for evaluating core capabilities, architectural and functional, relevant to actualizing successful BSM implementations.   This model can help IT to evaluate solutions that typically span more than one conventional market.  And it will also be used by EMA in later reports, the BSM Radar Reports that will help IT adopters rank and weigh the best solution set to fit their needs.



BMC's Value Realization: How Metrics can Accelerate Real-World Initiatives in Service Management and Automation

PUBLISHED: Fri, 20 Nov 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report discusses BMC’s Value Realization approach in context with EMA’s consulting and industry experience.  It includes some best practice recommendations for assessing IT Service Management and Automation  initiatives and the technology adoption they typically require.  As such, it is designed to provide IT stakeholders with information not only relevant to adopting BMC products, but also with insights into how to plan an effective strategy for internal governance across virtually any Business Service Management initiative.



Compuware, Gomez and the New Application Dynamic: Managing Application Performance in the Internet Era

PUBLISHED: Fri, 20 Nov 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Application Performance Management (APM) can no longer be understood as a narrow discipline focused only on monitoring enterprise applications in a data center context.   This is true in that APM involves detailed insights into infrastructure (both systems and network) as they enable and significantly contribute to the effective monitoring of application services.   But it’s also true because it increasingly requires Internet awareness to support the growth of Web, Web 2.0, Rich Internet, mobile devices, wireless and other services that can only be effectively captured with instrumentation that includes insights from outside the firewall.

This white paper looks at the environmental requirements and the matching design requirements for capturing real-world application performance interdependencies in this “Internet Era.”   It then assesses Compuware’s unified approach to combine enterprise and Internet application performance monitoring for more advanced service management and diagnostics across all sectors of application performance management.



Numara Delivers Powerful New Asset Management Capabilities to Complement its Service Desk Portfolio

PUBLISHED: Thu, 29 Oct 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

On September 15, Numara Software introduced its Asset Management Platform (AMP), with robust capabilities for inventory and discovery across the IP infrastructure, as well as security, compliance, change and configuration management, patch management, software license management, remote control and other functions targeted primarily at systems devices. These capabilities are now delivered through Numara® Softwareand are already meaningfully integrated with its Numara®FootPrints® for overall Service Desk and service management support.  The combination has some striking advantages from both a near-term pragmatic and a longer-term strategic perspective.  This impact analysis looks at some of the highlights of the new Numara Asset Management Platform and its integrations in broader industry context.



BMC Acquires Tideway in a Move that will Challenge the Industry

PUBLISHED: Thu, 29 Oct 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October, 19, 2009,  BMC Software acquired Tideway Systems Limited, an industry leader in application dependency mapping.  Tideway Foundation complements BMC’s Atrium CMDB and its Atrium service management capabilities overall, and strengthens BMC’s support for more federated CMDB or CMS (Configuration Management Systems) solutions. The move, not entirely unexpected, will provide both BMC and Tideway customers with some distinct advantages. It will also challenge industry competitors that have targeted BMC’s CMDB solution for being too service-desk-centric in the past. This impact analysis provides a short assessment of BMC’s Tideway acquisition in tersm of functional values and industry impact.



Thriving in the Ecosystem: How Web Application Interdependencies are Transforming the Business of IT

PUBLISHED: Thu, 22 Oct 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

While much attention is being given to Web 2.0, Cloud Computing, virtualization, automation and other trends across IT,  it’s important to keep in mind these are just technologies.  What is not receiving sufficient attention is the fact that these technologies are enabling new ways of doing business, which is driving new types of process-related interdependencies. In effect, they are helping to enable a whole host of new business ecosystems.  

These ecosystems have made a transition beyond linear relationships between IT and business communities to include partners, suppliers, service providers, and even customers.  They reflect far more complex interdependencies in which IT and business services are more tightly interwoven than ever before.  As a result of these evolving ecosystems, many in IT and the lines of business they support are increasingly finding themselves lost within business and technology interdependencies over which they have limited visibility, and even less control.  

In this research report, we evaluate these emerging ecosystems by industry, vertical, company size, and whether they’re business-to-business (B2B) or business-to-consumer (B2C).  The two case studies in this report, one focused on storage services in the cloud, another being an informational resource using a Software-as-a-Service (SaaS) business model. Both case studies are good examples of web ecosystems, as both have dependencies on other B2B services, and both are demonstrative of growth opportunities in reaching out to an expanding customer set with a potentially varied array of services.



IBM's Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments

PUBLISHED: Thu, 22 Oct 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

On August 14th, 2009, IBM introduced IBM Tivoli Foundations with an initial focus on bringing mid-tier adopters applications and infrastructure performance management, and service desk capabilities in service request, incident and problem management.  The move is a bold one for IBM, but was developed carefully, with well-targeted architectural and design criteria in conjunction with significant dialog from customers, partners and resellers.
 
The two solutions, IBM Tivoli Foundations Application Manager (TFAM), and IBM Tivoli Foundations Service Manager (TFSM), are packaged as software appliance offerings but with well-thought-out integration capabilities between the two, as well as those integrations planned across other IBM and third-part management software choices.  The solutions will also be available as a SaaS offering from IBM partners, with future directions for IBM to provide its own SaaS alternatives.  IBM’s pricing is competitive with deployments starting at a little more than $20,000 each for TFAM or TFSM – especially for those mid-tier organizations where IT services provide a premium value in business competitiveness.

This report will examine the likely impact to customers and to the industry as a whole of IBM’s new solutions in context with mid-market requirements and technology trends.



Compuware Acquires Gomez to Up the Industry Ante in Application Performance Management

PUBLISHED: Fri, 16 Oct 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October 7, 2009, Compuware announced its intentions to acquire Gomez, an application performance management SaaS solution focused on Web-based applications and Internet-related services with extreme depth in user experience management.  The acquisition represents the first time that an application and infrastructure monitoring vendor has fully assimilated a parallel SaaS capability targeted at Internet Web and Web 2.0 application transactions – bringing together a well balanced capability for application performance management across both the enterprise and the Internet.  This report looks at the implications of this acquisition in terms of both Compuware’s and Gomez’s customers, as well as in terms of the industry as a whole.



Making IT Service Management Work for Mid-Tier Enterprises

PUBLISHED: Tue, 29 Sep 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

While mid-tier companies face dramatically more resource constraints than their larger enterprise counterparts, the issues and demands they must confront in delivering and managing IT services are surprisingly similar.   If anything, global pressures on mid-tier businesses are more acute than ever – without the inherent protection of regionalism and the all-but unfettered competition of a “flat planet.” Equally important is the ever-growing infrastructure complexity due the appropriate advancements in and adoption of virtualization, wireless, mobile and web access, application tiering, and now private and public cloud technologies that threaten IT service stability.

In order to support the many mid-tier adopters who face these and other challenges, this report will put forward some guidelines for successful IT service management adoption in the mid-tier based on lessons learned in EMA consulting and research.  This report will then examine areas of technological innovation in service management as relevant to mid-tier buyers along with a “technical checklist” for reference in planning service management deployments.  Finally, EMA will evaluate AccelOps’ strengths as a well-integrated  solution for advancing IT Service Management for the mid-tier, along with characterizations of three AccelOps customer deployments.



EMC Ionix Enables Federated Access to Real-time Information with Data Center Insight

PUBLISHED: Fri, 25 Sep 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

This September, with the launch of EMC Ionix Data Center Insight (DCI), the company is took a bold step forward enabling its customers to move their organizations towards what EMC calls “Collaborative IT.”   In its initial phases, DCI will provide real-time capabilities for federated data access that leverage Web Services technology and extend the reach of EMC’s core CMDB investments towards a true Configuration Management Systems (CMS).  DCI will extend EMC’s cross-domain dependency mapping capabilities with fluid access to more granular discovery and topology capabilities, while also introducing more advanced levels of automation in populating a CMS, including pre-packaged best practices.  As such, DCI reflects a major step towards providing the balance so many IT shops dream of between a process-centric CMDB for change management and a far more dynamic system of data access for service impact management and change validation.  

This report will examine the trends driving towards a federated CMS and examine EMC’s Ionix Data Center Insight in industry context.  The report will also provide a closer look at DCI’s underlying technologies, along with its benefits and industry implications for the present and near-term future.



Realizing the Potential of Your Management Investments through a Service Knowledge Management System (SKMS)

PUBLISHED: Thu, 20 Aug 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

ITIL v3’s notion of a Service Knowledge Management System (SKMS) is to many in IT even more of an enigma than a CMDB, as it refers to a capability yet broader than a CMDB or even a Configuration Management System (CMS). But beginning with an SKMS direction can actually be a way of clarifying the role of a CMS and/or multiple CMDB investments, because it is designed to bring value and directly inform on critical service dynamics. In other words, a CMS is valuable in large part because it can enable a SKMS in well-defined, individualized, role-based support for service management decision making.

This report is designed to help IT adopters to understand the values of leading with an SKMS direction in support of a service management initiative. The report will begin with a more detailed look at the concepts of the CMDB, the CMS and the SKMS in context with real-world deployments. Next, this report will highlight an SKMS deployment at Sun Microsystems, Inc. in which Compuware’s Vantage has provided an effective vehicle for integrating and reconciling critical management resources with significant, tangible, near-term benefits.



Keynote's LoadPro 2.0 Load Testing Service Furthers User Experience Management with Advanced Behavioral Modeling and Other Features

PUBLISHED: Tue, 23 Jun 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

In the spring of 2009, Keynote Systems introduced LoadPro 2.0, which extended and enhanced its leadership in load testing in support of user experience management or Quality of Experience (QoE).  Sophisticated requirements for load testing in a QoE context go beyond basic performance metrics, as  they depend on effectively modeling different user profiles in terms of technology dimensions (e.g. fast versus slow Internet connections) and “human” dimensions (e.g. impatient versus patient users, skilled versus unskilled users).   Keynote has already established strengths in QoE-related testing with a strong “human face,” including insights into business competitiveness globally, as well as domain and consulting expertise in how consumers interact with Internet services.  This impact brief highlights Keynote’s introduction of LoadPro 2.0 in this broader industry context.



ASG BSP-Enterprise Performance Management User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Jun 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of the ASG BSP-Enterprise Performance Management in Enterprise Management Associates' User Experience Management/QoE Solutions Center.

The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare the ASG BSP-Enterprise Performance Management
side-by-side with other QoE solutions.  Explore the ASG BSP-Enterprise Performance Management Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



ASG-metaGlossary: A New, Well-Architected Solution to Address an Age-Old Problem

PUBLISHED: Thu, 28 May 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

On April 7, 2009, ASG introduced the ASG-metaGlossary™ at Enterprise Data World in Tampa, Florida.  The glossary is designed to enable superior communication and more effective collaboration across business functions, although it can also be used within IT in support of critical initiatives that require communication across domains.  The ASG-metaGlossary™ standardizes terminology across various constituencies by providing a clear lineage for critical business and technical terms with defined owners and histories, as well as linkages to asset, technology, geographical and other potentially related logical contexts.  The glossary also provides linkages to relevant physical assets such as data repositories, spreadsheets, and documents.  In addition, the ASG-metaGlossary™ supports workflow, audit trails and an approval or review process.   

ASG’s new business glossary is a part of a new class of software from ASG called “MetaApps,” which are designed to support targeted requirements for business and technology decision making. These solutions are also intended as accompaniments to ASG-Rochade, a meta-data management platform that has applicability in support of IT and business information management targeted at Business Service Management from a wide variety of perspectives.  Most actively covered by this analyst is the ASG-MetaCMDB, one of the most versatile CMDB/CMS offerings in the current marketplace.  The new MetaApps can be sold to existing ASG-Rochade customers, or else to new customers as a separate bundled offering.



NeuStar Webmetrics GlobalWatch User Experience Management/QoE Product Profile

PUBLISHED: Tue, 28 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of NeuStar Webmetrics GlobalWatch in Enterprise Management Associates' User Experience Management/QoE Solutions Center.

The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • And Much More ...

Plus, you can compare NeuStar Webmetrics GlobalWatch side-by-side with 22 other QoE solutions. Explore the NeuStar Webmetrics GlobalWatch Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



ASG metaCMDB and Business Service Portfolio (BSP) CMDB System Product Profile

PUBLISHED: Mon, 20 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of ASG metaCMDB™ and ASG Business Service Portfolio (ASG BSP) in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the ASG Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare ASG metaCMDB and ASG BSP side-by-side with 10 other CMDB products. Explore the ASG CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



BMC Atrium CMDB System Product Profile

PUBLISHED: Mon, 20 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of BMC Atrium  in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the BMC Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare BMC Atrium side-by-side with 10 other CMDB products. Explore the BMC CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



Making Your CMDB System Deployment Count: Who is Winning the Battle to Show Value and Why

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

The latest EMA research is revealing some striking trends on how and why some CMDB System deployments are succeeding more quickly than others.   These trends also expose the very heart of what the CMDB initiatives are all about – versus industry and marketing hype.

Join EMA VP Dennis Drogseth for this 45-minute Webinar to learn:

  • How IT organizations are beginning to shift their priorities in investment, architecture, politics and process towards more flexible, federated models for CMDB Systems
  • The most significant governing factors in providing real financial benefits, and what types of business benefits are most likely to accrue to phase 1 and 2 CMDBS deployments
  • What technologies are providing higher satisfaction levels, which aren’t, and how smart adopters are coping with these deltas in 2009
  • What to look for from the industry to support the CMDBS imperative in 2010 and beyond

Whether you have already deployed CMDB systems or are planning to, this is a can’t-miss event!

*This Webinar is a sponsored Webinar, and EMA shares registration information with the event sponsors.

 



Tideway Foundation CMDB System Product Profile

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Tideway Foundation in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the Tideway Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare Tideway Foundation side-by-side with 10 other CMDB products. Explore the Tideway CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



Axios Software assyst CMDB System Product Profile

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Axios assyst in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the Axios Software Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare Axios assyst side-by-side with 10 other CMDB products. Explore the Axios Software CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



EMC Infra CMDB System Product Profile

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of EMC Infra in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the EMC Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare EMC Infra side-by-side with 10 other CMDB products. Explore the EMC CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



iET Solutions CMDB Suite CMDB System Product Profile

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of iET Solutions CMDB Suite in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the iET Solutions Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare iET Solutions CMDB Suite side-by-side with 10 other CMDB products. Explore the iET Solutions CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



Interlink Software CMDB CMDB System Product Profile

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Interlink Software CMDB in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the Interlink Software Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare Interlink Software CMDB side-by-side with 10 other CMDB products. Explore the Interlink Software CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



Service-now Winter 2009 Release CMDB System Product Profile

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Service-now Winter 2009 Release in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the Service-now Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare Service-now Winter 2009 Release side-by-side with 10 other CMDB products. Explore the Service-now CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



Symantec CMDB Solution CMDB System Product Profile

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Symantec CMDB Solution in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the Symantec Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More . . .

Plus, you can compare Symantec CMDB Solution side-by-side with 10 other CMDB products. Explore the Symantec CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



Slides from Making Your CMDB System Deployment Count: Who is Winning the Battle to Show Value and Why

PUBLISHED: Thu, 16 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

These Webinar slides will help you to learn:

  • How IT organizations are beginning to shift their priorities in investment, architecture, politics and process towards more flexible, federated models for CMDB Systems
  • The most significant governing factors in providing real financial benefits, and what types of business benefits are most likely to accrue to phase 1 and 2 CMDBS deployments
  • What technologies are providing higher satisfaction levels, which aren’t, and how smart adopters are coping with these deltas in 2009
  • What to look for from the industry to support the CMDBS imperative in 2010 and beyond



Configuration Management Database (CMDB) System Solutions Center

PUBLISHED: Wed, 15 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Narrowing down a short list of Configuration Management Database vendors for your enterprise CMDB project can be time-consuming and frustrating. Get to the heart of the matter in hours vs. days (or weeks) with Enterprise Management Associates' freshly updated CMDB Solutions Center! Our expert analysts have cut through the noise and consolidated the real data you need on 11 leading CMDB products – and it’s all available in one convenient location.

Visit the free CMDB Solutions Center today to read unbiased analyst reviews of the following CMDB solutions:

  • ASG metaCMDB and ASG BSP
  • Axios assyst
  • BMC Atrium
  • CA CMDB (r12)
  • EMC Infra
  • HP Universal CMDB
  • iET Solutions CMDB Suite
  • Interlink Software CMDB 
  • Service-now - Winter 2009 Release
  • Symantec CMDB Solution
  • Tideway Foundation

Log-in and click "Explore Now" to explore the free CMDB Solutions Center today!



HP Universal CMDB Product Profile

PUBLISHED: Wed, 15 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of HP Universal CMDB (HP UCMDB) in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the HP Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More ...

Plus, you can compare HP Universal CMDB side-by-side with 10 other CMDB products. Explore the HP Universal CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



CA CMDB (r12) CMDB System Product Profile

PUBLISHED: Wed, 15 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of CA CMDB (r12) in Enterprise Management Associates' CMDB Solutions Center. The profile highlights key information about the CA Configuration Management Database product, including:

  • Foundational CMDB Product Capabilities
  • CMDB Specializations
  • Solution Summary
  • Distinguishing Features
  • Product Diagram
  • Operating System Support
  • Future Directions
  • Core Functionality & Data Management
  • Reporting, Visualization, and Analytics
  • IT and Process Automation
  • Other Integrations
  • Support for Best Practices
  • Pricing Model
  • And Much More ...

Plus, you can compare CA CMDB side-by-side with 10 other CMDB products. Explore the CA CMDB Product Profile and the rest of the EMA CMDB Solutions Center today!



Blue Coat's Focused Vision for Application Delivery Networks Takes its Next Step Forward

PUBLISHED: Mon, 13 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

On February 3rd, Blue Coat introduced both a product announcement and its vision for Application Delivery Networks with an event at the Essex House in New York. The product announcements included an Application Performance Dashboard as a new capability within its Blue Coat IntelligenceCenter designed to bring a cohesive vision across multiple monitored remote locations for application performance in response to SLAs, as well as highlight application utilization. Other product enhancements included visibility into custom or in-house developed applications for PacketShaper 8.4. Both the Application Performance Dashboard and PacketShaper 8.4 will be available in February, 2009, and are free upgrades to Blue Coat customers with existing IntelligenceCenter and PacketShaper investments.



BMC Strengthens CMDB Leadership in Federation, Extensibility and Analytics with Atrium 7.5

PUBLISHED: Mon, 13 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

BMC has played a large role in shaping the CMDB market ever since its first CMDB was announced in December of 2004, followed quickly by its broader Atrium Strategy in January, 2005.  When BMC introduced Atrium 7.5 in February of 2009, it enhanced its leadership position in CMDB technologies through a variety of new capabilities targeted at improved federation, scalability, extensibility, maintenance, and analytics, as well as more dynamic support for virtualization.  The announcement came as a part of a broader ITSM update.  Atrium 7.5 should significantly strengthen BMC’s hand in satisfying the requirements of more mature and demanding CMDB customers seeking enhanced efficiencies in sustaining and growing their CMDB Systems with visible benefits in terms of process, automation and analytics.



HP's UCMDB and DDM 8.0 Capture Key 2009 Industry Requirements for Federation and Time to Value

PUBLISHED: Mon, 13 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

In December of 2008, HP introduced its Universal CMDB 8.0 (UCMDB) and Discovery and Dependency Mapping  (DDM) 8.0 as a part of a broader Business Technology Optimization initiative.  Since then, EMA has completed some significant research on CMDB System adoption priorities.  This impact analysis highlights HP’s focus on federation, ease of administration, discovery, mainframe support and integration as reflective of 2009 priorities for CMDB Systems adoption and growth.  All EMA research data in this impact analysis is taken from “CMDB Deployments in 2009:  From Philosophy to Federation” due out in April of 2009.



Automated Network Lifecycle Management: at the Hub of Effective IT Service Management

PUBLISHED: Mon, 13 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA dialogs with network executives are consistently beginning to underscore an unusual and seemingly contradictory truth:  Network Operations and Engineering stand at once in the “center of the IT universe,” and yet are sometimes treated as an organizational backwater.   There are multiple reasons for this, chief among them those cultural and political traditions in many IT organizations that tend to subvert the fact that the network has become a core strategic resource. The good news is that EMA sees these prejudices slowly receding as networking begins to take center stage in monitoring and automating critical lifecycle processes.    

This report provides strong evidence that the industry is seeing a shift towards a more central role for networking --in terms of both managing application services and managing the integrated infrastructure overall.  And, since ultimately service and network lifecycle management need to be understood holistically, the report then addresses network lifecycle management in conjunction with ITIL v3’s approach to Service Lifecycle Management. The report concludes with an assessment of HP’s capabilities to deliver on the promise of Network Lifecycle Management in conjunction with broader IT and business requirements.  



Enabling Real-World Business Transformation Through IBM Service Management

PUBLISHED: Mon, 13 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

“Business as usual,” is becoming more and more a recipe for disaster.  Macroeconomic pressures are making it all but impossible for businesses and organizations to continue working the way they did in the past.  This is true across all industries, and for some, such as automotive manufacturing and financial services, it has become a matter of survival as well as enhanced competitiveness.   The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processes, and accelerate time to value for critical products and services.

This report examines a bold IBM initiative to expand its Service Management strategy “beyond the datacenter.”  IBM is designing and applying management capabilities to optimize business infrastructures across multiple industries. IBM is doing this through a common service management platform targeted at supporting innovation and adaptability to change through enhanced visibility, improved control and growing levels of automation.   This IBM Service Management industry approach is part of a larger IBM industry solutions strategy, with well-defined industry-specific frameworks that combine industry expertise, defined IP, applications, tools & methodologies, partner content and a global delivery model to help customers drive business transformation.  IBM’s industry-driven approach is open, modular, flexible and pragmatic directed at, what IBM calls “enabling a Smarter Planet.”



Novell Steps Forward with Enhanced CMDB Capabilities Aimed at Mid-Tier and Enterprise Customers

PUBLISHED: Mon, 13 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

On March 11, Novell introduced its Business Service Management solution offerings, among which are key enhancements to its myCMDB capabilities, which will include what Managed Objects prior to its acquisition had termed its “CMDB360” functionality as well.  In the announcement, Novell termed this a “complete federated configuration management database (CMDB) solution for comprehensive IT infrastructure and configuration modeling and analysis.”

Later, on Tuesday, March 31st, Novell introduced its Data Center Strategy for the “Service-Driven Data Center,” in which its BSM portfolio plays a key role along side its Virtualization and Workload Management solutions and its Enterprise Linux Servers.   In this broader context, the Novell myCMDB will play an enhanced role in providing a unifying fabric across Novell’s entire product line as well as an integration and reconciliation point for relevant third-party applications.  Moreover, the Novell myCMDB, like Novell’s broader BSM solution, will now be able to target pre-existing mid-market Novell customers, while providing an upmarket linkage to larger enterprises for Novell as a whole.

This impact report assesses Novell’s CMDB strategy and its likely impact on existing and potential Novell customers in light of current market requirements and industry trends.



CMDB System Deployments in 2009: From Philosophy to Federation

PUBLISHED: Fri, 10 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

The research summarized here is directed at technology issues and priroities across the CMDB landscape in North America, EMA, APAC and the rest of the world, with concentration in North America.  The goal was to bore deeply into technology issues and priorities for federation, CI modeling, reporting, discovery, application dependency mapping, and other areas.  The research was also designed  to assimlate 2009 realities with the relative fast-track that CMDB acceptance has so far sustained, to anticipate better where and how the CMDB “train” might be about to “derail.”  Overall, however, the results were encouraging, and tend to support the idea that IT executives recognize the cost-saving values of CMDB deployments as creative approaches to working more effectively, instead of being  scared away by the transformative nature of CMDBS initiatives.  In other words, CMDB Systems are part of the cure to the economic downturn rather than being its casualties, or worse, part of the problem.



Making Your CMDB System Deployment Count: Who is Winning the Battle to Show Value and Why?

PUBLISHED: Fri, 10 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA research, interviews and consulting are revealing some striking trends in how and why some CMDB System deployments are succeeding more quickly than others. These trends also begin to expose the very heart of what the CMDB initiatives are really all about – versus industry and marketing hype (pro and con). In this report, learn how IT organizations are beginning to shift their priorities in investment, architecture, politics and process towards more flexible, federated models for CMDB Systems optimized to provide more near-term value. Learn what are the most significant governing factors in providing real financial benefits, and what types of business benefits are most likely to accrue to phase 1 and 2 CMDBS deployments. Learn what technologies are providing higher satisfaction levels, and which aren’t, and how smart adopters are coping with these deltas in 2009.



N(i)2 Expands its CMS Potential Through Federation, Analytics and New Discovery Capabilities

PUBLISHED: Fri, 03 Apr 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

In Q1, 2009, N(i)2 introduced advances in its portfolio targeted at what it calls “ICT Infrastructure Management,” and which leverages its core CMDB-related capabilities to provide targeted solutions in IT Service Management, Network Resource Management and Facilities Management in data centers.  EMA views N(i)2 as distinctive in the industry in that the company, very early on, was able to recognize the need for versatile, constituency-driven requirements for CMDB federation with inherent benefits and relatively short time to value.  This approach is paying off, even in the current economic climate, as N(i)2 is accelerating growth in its customer and partner base at a time when many of its competitors are very happy simply to see continued, modest growth during the economic downturn.  This Impact Analysis looks at N(i)2’s advances in analytics, discovery, and other areas in context with over arching trends in the CMDB/CMS marketplace.



Choosing the Right User Experience Management Solution for You: Navigating the Wilderness Where Business and Technology Converge

PUBLISHED: Tue, 31 Mar 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

User Experience Management, or Quality of Experience (QoE), is fast becoming the industry’s most meaningful baseline for understanding the business effectiveness of critical application services as 78%  American and global businesses see QoE as becoming more important to them in 2009.

User Experience Management, or Quality of Experience (QoE), is fast becoming the industry’s most meaningful baseline for understanding the business effectiveness of critical application services.  Adopting QoE solutions wisely, however, isn’t easy for a variety of reasons.  For instance, a successful QoE strategy depends on multiple IT and business constituencies working together, each of which typically requires unique, targeted insights at everything from application design and user behaviors to competitive business impact and infrastructure performance across a host of parameters.   

Join EMA Vice President Dennis Drogseth for a 45-minute Webinar that will:

  • Provide you process, planning, and technology guidelines to help you navigate across a sea of complex tool choices
  • Identify market leaders in critical categories
  • Steer you towards realistic, cost-effective objectives that are likely to show quick payback in terms of business outcomes

If you’re looking for best practice tips and advice for selecting the right QoE product, this is a can’t-miss event.

Also, stay-tuned for an upcoming User Experience Management/QoE Webinar in May  - “Streamlining With User Experience Management:  The Role of Networks, VoIP, and Telecomm Operations”


IMPORTANT NOTE: You must register for a free EMA Account to sign-up for this event. Once you set up your account, log-in and click “REGISTER NOW” above to sign-up and download a confirmation PDF with log-in instructions.



Slides from Choosing the Right User Experience Management Solution for You

PUBLISHED: Tue, 31 Mar 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

These QoE Webinar slides will help:

*Provide you process, planning, and technology guidelines to help you navigate across a sea of complex tool choices
*Identify market leaders in critical categories
*Steer you towards realistic, cost-effective objectives that are likely to show quick payback in terms of business outcomes

 



User Experience Management/ QoE Solutions Center

PUBLISHED: Mon, 23 Mar 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Narrowing down a short list of User Experience Management/Quality of Experience (QoE) vendors for your enterprise can be time-consuming and frustrating. Get to the heart of the matter in hours vs. days (or weeks) with Enterprise Management Associates' User Experience Management/QoE Solutions Center!

Our expert analysts have cut through the noise and consolidated the real data you need on 22 leading User Experience Management/QoE products – and it’s all available in one convenient location. Visit the free User Experience Management/Quality of Experience (QoE) Solutions Center today to read unbiased analyst profiles of the following products:

  • Compuware Vantage - LEADER
  • Gomez ExperienceFirst Platform - LEADER
  • Keynote Perspective Products - LEADER
  • ASG BSP-Enterprise Performance Management
  • Aternity Frontline Performance Intelligence Platform
  • AdventNet ManageEngine Applications Manager
  • BMC Application Performance and Analytics
  • CA Wily Application Performance Management
  • Cisco NAPA
  • Coradiant TrueSight End-User Experience Management
  • HP Business Service Management 
  • IBM Tivoli Solutions
  • Knoa Experience and Performance Management Suite - LEADER
  • Mazu Profiler
  • NetIQ AppManager Suite & Aegis
  • NetQoS Performance Center
  • NetScout nGenius Performance Management System
  • Netuitive Service Analyzer
  • NeuStar Webmetrics GlobalWatch
  • OPNET ACE Live/ Panorama
  • OpTier CoreFirst
  • Quest Software Foglight
  • Shunra Virtual Enterprise
  • Symphoniq TrueView

Log-in and click "Explore Now" to explore the free User Experience Management/QoE Solutions Center today!



Network Change & Configuration Management (NCCM) Solutions Center

PUBLISHED: Fri, 20 Mar 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Narrowing down a short list of Network Change & Configuration Management (NCCM) vendors for your enterprise can be time-consuming and frustrating. Get to the heart of the matter in hours vs. days (or weeks) with Enterprise Management Associates' Network Change & Configuration Management Solutions Center! Our expert analysts have cut through the noise and consolidated the real data you need on 10 leading Network Change & Configuration Management products – and it’s all available in one convenient location.

Visit the free Network Change & Configuration Management Solutions Center today to read unbiased analyst profiles of the following Network Change & Configuration Management products:

  • AdventNet ManageEngine DeviceExpert
  • AlterPoint NetworkAuthority 
  • Cisco PACE
  • EMC VoyenceControl NG (VC-NG) Suite
  • HP Network Automation 
  • Intelliden NCCM and Intelliden PBCM
  • Netcordia’s NetMRI
  • OPNET IT Sentinel
  • SolarWinds Cirrus 
  • Uplogix Envoy and Uplogix EMS

Log-in and click "Explore Now" to explore the free Network Change & Configuration Management Solutions Center today!



Knoa Experience and Performance Management Suite User Experience Management/QoE Product Profile

PUBLISHED: Thu, 19 Mar 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Knoa Software is recognized by EMA as a LEADER in the User Experience Management/QoE space. Check out the details in the EMA research report - An Adopters Guide to User Experience Management: How to Pick the Right QoE Solution for You! Report 1: Services, Platforms, Application-Centric QoE, Productivity, Revenue and Brand Competitiveness.

Check out the detailed, unbiased EMA analyst profile of the Knoa Experience and Performance Management Suite in Enterprise Management Associates' User Experience Management/QoE Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare the Knoa Experience and Performance Management Suite side-by-side with 21 other QoE solutions. Explore the Knoa Experience and Performance Management Suite Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



AT THE EDGE OF THE STORM: IT Investments from Jan/08 through Feb/09

PUBLISHED: Mon, 16 Mar 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Between January 1, 2008 and February 28,2009, Enterprise Management Associates sampled an IT buyer population of 3,954 for quantitative research across a broad array of topics from virtualization, to service desk adoption, to end-to-end application management, to patterns of CMDB System adoption, among others.  Throughout the course of this research, EMA consistently asked questions regarding IT budgets, including the percentage of increase, decrease.  In certain reports, budgets specific to certain management software initiatives were also singled out, as were questions regarding shifting priorities in the downturn. Research analytics also allowed EMA to assess these trends in terms of company size, verticals, and geographic clusters.

This report provides quarterly insights into IT budgetary trends and suggests that while IT spending overall is modestly on the decrease, management software as applied to certain key areas, such as virtualization, process automation and CMDB System adoption, appear to be bright spots in an overall dark economic constellation.  A few sample quotes from focal interviews underscore the fact that many of these solutions are viewed as part of the cure rather than the “disease” – as IT organizations and the businesses they support seek to work smarter and differently than before.



An Adopters Guide to User Experience Management: How to Pick the Right QoE Solution for You! Report 1: Services, Platforms, Application-Centric QoE, Productivity, Revenue and Brand Competitiveness

PUBLISHED: Fri, 06 Feb 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

This guide is designed to be used as an adopter’s accompaniment to the EMA Solution Center on User Experience Management available online at http://www.enterprisemanagement.com/IT_Mgmt_Solutions/ Except where indicated, all vendors mentioned in this report are also included in the Solution Center. However, this report can also be used independently as a kind of “Consumer’s Report” for organizations, businesses, and the constituencies within them seeking to launch a QoE/ User Experience Management initiative. It is the first of two reports focused around User Experience Management, and focuses on QoE Services, application-centric QoE, platform support for QoE, and QoE optimized for end-user productivity, brand competitiveness and revenue. More specifically, the seven functional sections included are:

1. User-Experience Management Services
2. Management Platform support for QoE
3. Application-centric QoE Solutions
4. Web-only (Web 2.0, SOA) Application-centric QoE Solutions
5. Application Life Cycle Solutions
6. Solutions optimized for end-user productivity
7. Solutions optimized for business impact and revenue generation

A future report will target network-centric, VoIP, and telecommunications-related QoE.

It should be stressed that depending on the breadth and priorities of your QoE initiative, you may well want to invest in multiple tools that answer complementary needs. User Experience Management typically requires many skill groups within IT, as well as strong involvement from Line of Business, on-line operations, and other business professionals. While some solutions may excel in supporting business objectives, others may excel in triage, for instance. In that case, this report will help you to find the right mix of solutions to fit your overall needs. If, on the other hand, you have a very focused initial objective, such as rolling out new business applications internally, or optimizing revenue on an e-business site, you should, through this report, be able to find the single vendor most suited to your specific needs.



Optimize the Network for Cost Efficiencies - Where the Strategic and Tactical Converge

PUBLISHED: Wed, 21 Jan 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Log-in or register for an EMA Web Account and click “VIEW NOW” to watch this Webinar on-demand.

Additional Speaker: Joe Fox, Product Marketing Manager, HP Software and Solutions

Operational savings is the most critical business investment in network management according to a recent Enterprise Management Associates (EMA) survey. At the same time efficiencies are needed, new initiatives such as virtualization, data center consolidation, security and VOIP are pushing networks to the limit.

Join EMA VP Dennis Drogseth and HP Software and Solutions Product Marketing Manager Joe Fox for this one-hour Webinar to learn:

    * How do the megatrends in network management impact you?
    * What are the best organizational and technical strategies for responding to these trends?
    * How can an integrated lifecycle approach to network management help?
    * What is the role of automation in reducing costs?

If you are involved in the network operations and engineering at your organization, this is a can’t-miss event!

Please note: EMA shares registration information with the sponsoring vendor. By registering for this Webinar, you will receive information from the sponsoring vendor, HP.



Slides from How to Reduce Network Management Expenses in 2009 While Optimizing the NOC

PUBLISHED: Wed, 21 Jan 2009 00:00:00 +0000
AUTHOR: Dennis Drogseth

Operational savings is the most critical business investment in network management according to a recent EMA survey. At the same time efficiencies are needed, as new initiatives such as virtualization, data center consolidation, security and VOIP are pushing networks to the limit.

These slides will help you learn:

  • How do the megatrends in network management impact you?
  • What are the best organizational and technical strategies for responding to these trends?
  • How can an integrated lifecycle approach to network management help?
  • What is the role of automation in reducing costs?



Jumpstarting ITIL Initiatives with Infrastructure Baselining

PUBLISHED: Wed, 17 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Listen to this 17-minute podcast to learn how you can jumpstart your ITIL initiative with infrastructure baselining.

File format: MP3



How Measuring User Experience Can Drive Successful IT Service Delivery

PUBLISHED: Tue, 16 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Understanding Quality of Experience (QoE) helps IT and business planners better assess how effectively IT services – from Web applications and client/server ERP applications to VoIP and rich media – are being utilized by their service consumers.

Join Enterprise Management Associates (EMA) Vice President Dennis Drogseth for a discussion on this topic and to hear highlights from the latest EMA QoE research report. During this one-hour Webinar, Dennis will provide insights into how businesses and IT professionals can:

  • Leverage QoE-related technologies
  • Establish better processes for working together
  • Prioritize technology and organizational priorities, as well as processes
  • Common roadblocks and recommendations to overcome them

If you are interested in making the most of your IT services, this is a can’t-miss event!

Please note: This is a sponsored Webinar and EMA shares registration information with the event sponsor.



Slides from How Measuring User Experience Can Drive Successful IT Service Delivery

PUBLISHED: Tue, 16 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Understanding Quality of Experience (QoE) helps IT and business planners better assess how effectively IT services – from Web applications and client/server ERP applications to VoIP and rich media – are being utilized by their service consumers.

Download the PDF slides to read highlights from the latest EMA QoE research report and gain insights into how businesses and IT professionals can:

  • Leverage QoE-related technologies
  • Establish better processes for working together
  • Prioritize technology and organizational priorities, as well as processes
  • Common roadblocks and recommendations to overcome them



Novell Acquires Managed Objects in a Visionary Move to Extend Its Reach in Business Service Management

PUBLISHED: Fri, 12 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Novell’s definitive agreement to acquire Managed Objects Solutions should turn a few heads and pose both challenges and opportunities to the acquiring company as it seeks to enhance its existing strengths in data center orchestration and optimization.  With virtually no functional overlap and only about a ten percent overlap in customers, Managed Objects holds the potential to dramatically extend Novell’s capabilities in service impact management, CMDB System support and integrations to support much enhanced network and application, as well as systems management capabilities.  This impact analysis assesses the implications of the pending acquisition on Novell, Managed Objects, their customers and the industry.



Quality of Experience - the Ultimate Collaboration: How Real Deployments Are Succeeding and Why

PUBLISHED: Thu, 11 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This December, EMA completed two reports examining Quality of Experience adoptions and requirements. One is directed at IT with the title above; the other is directed at the vendor community, entitled “The Advent of QoE:  Business and IT Priorities.”  Both are based in the same research including 207 respondents with a broad range of backgrounds, including a significant number (56 based on titles) who were not IT professionals and specifically belonged to business groups in Line of Business, e-business, people performance managers and other groups.  EMA also conducted nine focal interviews to provide narrative context with which to supplement the rich data collected.   

“QoE,” or “Quality of Experience,” is not centered in technology, but in the flesh-and-blood experience of the user consuming IT services.   More than Quality of Service (QoS) its focus is a lot like Mean Opinion Score (MOS) was originally intended as it applied to telecommunications services.  Like it or not, how IT customers “feel” about their services is in the end going to be how they’re going to vote with their pocketbook or their budget approvals.

QoE’s diversity is also reflected in diverse constituencies.  These include application managers, network managers, application development, line of business professionals, on-line operations, e-business and e-commerce professionals, people performance professionals, and compliance and process professionals.



Quality of Experience - the Ultimate Collaboration: How Real Deployments Are Succeeding and Why

PUBLISHED: Wed, 10 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

In October of 2008, EMA embarked upon some ground-breaking research to assess Quality of Experience (QoE) from multiple perspectives – as QoE touches both business and IT professionals.  The report included 207 respondents with a broad range of backgrounds, including a significant number (56 based on titles) who were not IT professionals and specifically belonged to business groups in Line of Business, e-business, people performance managers and other groups.  EMA also conducted nine focal interviews to provide narrative context with which to supplement the rich data collected.   Research was completed by December 1, 2008.

“QoE,” or “Quality of Experience,” is not centered in technology, but in the flesh-and-blood experience of the user consuming IT services.   More than Quality of Service (QoS) its focus is a lot like Mean Opinion Score (MOS) was originally intended as it applied to telecommunications services.  Like it or not, how IT customers “feel” about their services is in the end going to be how they’re going to vote with their pocketbook or their budget approvals.

QoE’s diversity is also reflected in diverse constituencies.  These include application managers, network managers, application development, line of business professionals, on-line operations, e-business and e-commerce professionals, people performance professionals, and compliance and process professionals.



The Advent of QoE: Business and IT Priorities

PUBLISHED: Wed, 10 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

In October of 2008, EMA embarked upon some ground-breaking research to assess Quality of Experience (QoE) from multiple perspectives – as QoE touches both business and IT professionals.  The report included 207 respondents with a broad range of backgrounds, including a significant number (56 based on titles) who were not IT professionals and specifically belonged to business groups in Line of Business, e-business, people performance managers and other groups.  EMA also conducted nine focal interviews to provide narrative context with which to supplement the rich data collected.   Research was completed by December 1, 2008.

“QoE,” or “Quality of Experience,” is not centered in technology, but in the flesh-and-blood experience of the user consuming IT services.   More than Quality of Service (QoS) its focus is a lot like Mean Opinion Score (MOS) was originally intended as it applied to telecommunications services.  Like it or not, how IT customers “feel” about their services is in the end going to be how they’re going to vote with their pocketbook or their budget approvals.

QoE’s diversity is also reflected in diverse constituencies.  These include application managers, network managers, application development, line of business professionals, on-line operations, e-business and e-commerce professionals, people performance professionals, and compliance and process professionals.



OpTier and Netuitive Combine Leadership Technologies in Business Transaction Management and Adaptive Analytics for Proactive Service Control

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October 28, 2008 OpTier and Netuitive announced a partnership directed at integration between OpTier CoreFirst in application transaction management and Netuitive’s Service Analyzer, which is a self-learning service management capability.  Both vendors have strongly advanced technologies and as such are leaders in their respective areas.  OpTier’s ability to understand nTier application transactions as they map to the infrastructure is distinctive in its ongoing, real-time capabilities, as well as the unique insights it provides in areas such as resource utilization and application design issues.  Netuitive’s Service Analyzer is similarly unique in its flexibility, its extensibility, its capabilities for predictive performance management, and the governance it can provide IT planners seeking to prioritize across different SLA or KPI thresholds. 



Gomez ExperienceFirst Platform User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Gomez is recognized by EMA as a LEADER in the User Experience Management/QoE space. Check out the details in the EMA research report - An Adopters Guide to User Experience Management: How to Pick the Right QoE Solution for You! Report 1: Services, Platforms, Application-Centric QoE, Productivity, Revenue and Brand Competitiveness.

Check out the detailed, unbiased EMA analyst profile of the Gomez ExperienceFirst Platform in Enterprise Management Associates' User Experience Management/QoE Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • Gomez White Papers and Collateral
  • EMA Analyst Perspective
  • And Much More ...

Plus, you can compare the Gomez ExperienceFirst Platform side-by-side with 21 other QoE solutions. Explore the Gomez ExperienceFirst Platform Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Compuware Vantage User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Compuware is recognized by EMA as a LEADER in the User Experience Management/QoE space. Check out the details in the EMA research report - An Adopters Guide to User Experience Management: How to Pick the Right QoE Solution for You! Report 1: Services, Platforms, Application-Centric QoE, Productivity, Revenue and Brand Competitiveness.

Check out the detailed, unbiased EMA analyst profile of Compuware Vantage in Enterprise Management Associates' User Experience Management/QoE Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • White Papers and Collateral
  • EMA Analyst Perspective
  • And Much More ...

Plus, you can compare Compuware Vantage side-by-side with 21 other User Experience Management/QoE products. Explore the Compuware Vantage Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Aternity Frontline Performance Intelligence Platform User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of the Aternity Frontline Performance Intelligence Platform in Enterprise Management Associates' User Experience Management/QoE Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare the Aternity Frontline Performance Intelligence Platform side-by-side with 21 other QoE solutions. Explore the Aternity Frontline Performance Intelligence Platform Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



AdventNet ManageEngine Applications Manager User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of the AdventNet ManageEngine Applications Manager in Enterprise Management Associates' User Experience Management/QoE Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare the AdventNet ManageEngine Applications Manager side-by-side with 21 other QoE solutions. Explore the AdventNet ManageEngine Applications Manager Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



BMC Application Performance and Analytics User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of the BMC Application Performance and Analytics offerings in Enterprise Management Associates' User Experience Management/QoE Solutions Center.

Profiled products include: BMC Application Performance and Analytics;
BMC Transaction Management Real Experience Monitor

The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare the BMC Application Performance and Analytics offerings side-by-side with 21 other QoE solutions. Explore the BMC Application Performance and Analytics Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



CA Wily Application Performance Management User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of the CA Wily Application Performance Management offerings in Enterprise Management  Associates' User Experience Management/QoE Solutions Center.

Solutions discussed in the profile include: CA Wily Application Performance Management, CA Infrastructure Management, and CA Service Management.

The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare the CA Wily Application Performance Management solution side-by-side with 21 other QoE solutions. Explore the CA Wily Application Performance Management Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Cisco NAPA User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of Cisco NAPA (Network Application Performance Analysis) in Enterprise Management Associates' User Experience Management/QoE Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare Cisco NAPA side-by-side with 21 other QoE solutions. Explore the Cisco NAPA Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Coradiant TrueSight End-User Experience Management User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of Coradiant TrueSight End-User Experience Management in Enterprise Management Associates' User Experience Management/QoE Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare Coradiant TrueSight End-User Experience Management side-by-side with 21 other QoE solutions. Explore the Coradiant TrueSight End-User Experience Management Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



HP Business Service Management User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of HP Business Service Management in Enterprise Management Associates' User Experience Management/QoE Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare HP Business Service Management side-by-side with 21 other QoE solutions. Explore the HP Business Service Management Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



IBM Tivoli Solutions User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of IBM Tivoli Solutions in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center.

Products discussed in the profile include:

  • User Experience, Transaction Tracking: ITCAM for Transactions
  • Application Management: ITCAM for Applications
  • Network Management: Tivoli Network Manager
  • Business Service Management: Tivoli Business Service Manager

The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare IBM Tivoli Solutions side-by-side with 21 other QoE solutions. Explore the IBM Tivoli Solutions User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Keynote Perspective User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Keynote is recognized by EMA as a LEADER in the User Experience Management/QoE space. Check out the details in the EMA research report - An Adopters Guide to User Experience Management: How to Pick the Right QoE Solution for You! Report 1: Services, Platforms, Application-Centric QoE, Productivity, Revenue and Brand Competitiveness.

Check out the detailed, unbiased EMA analyst profile of Keynote Perspective Products in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center.

Products discussed in the profile include:  Application Perspective, Transaction Perspective, Transaction Perspective High Frequency, Transaction Perspective for Last Mile, Keynote Internet Testing Environment (KITE), Test Perspective, LoadPro, Voice Perspective, Streaming Perspective, Mobile Device Perspective, Mobile Application Perspective, Mobile Interactive Testing Environment (MITE), SITE Test System, GlobalRoamer, and Keynote WebEffective.

The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare Keynote Perspective Products side-by-side with 21 other QoE solutions. Explore the Keynote Perspective Products User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Mazu Profiler User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of Mazu Profiler in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare Mazu Networks' Mazu Profiler side-by-side with 21 other QoE solutions. Explore the Mazu Profiler User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



NetIQ AppManager Suite & NetIQ Aegis User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of NetIQ AppManager Suite & NetIQ Aegis in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center.

Products discussed in the profile include: NetIQ AppManager Suite (includes core AppManager platform, AppManager modules, including AppManager ResponseTime Modules, NetIQ Analysis Center and NetIQ AppManager Performance Profiler) and NetIQ Aegis.

The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare NetIQ AppManager Suite & NetIQ Aegis side-by-side with 21 other QoE solutions. Explore the NetIQ AppManager Suite & NetIQ Aegis User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



NetQoS Performance Center User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of NetQoS Performance Center in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare NetQoS Performance Center side-by-side with 21 other QoE solutions. Explore the NetQoS Performance Center User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



NetScout nGenius Performance Management System User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of NetScout nGenius Performance Management System in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare NetScout nGenius Performance Management System side-by-side with 21 other QoE solutions. Explore the NetScout nGenius Performance Management System User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Netuitive Service Analyzer User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of Netuitive Service Analyzer in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare Netuitive Service Analyzer side-by-side with 21 other QoE solutions. Explore the Netuitive Service Analyzer User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



OPNET ACE Live & OPNET Panorama User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of OPNET ACE Live & OPNET Panorama in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare OPNET ACE Live & OPNET Panorama side-by-side with 21 other QoE solutions. Explore the OPNET ACE Live & OPNET Panorama User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



OpTier CoreFirst User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of OpTier CoreFirst in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare OpTier CoreFirst side-by-side with 21 other QoE solutions. Explore the OpTier CoreFirst User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Quest Foglight User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of Quest Foglight in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare Quest Software Foglight side-by-side with 21 other QoE solutions. Explore the Quest Foglight User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Shunra Virtual Enterprise User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of Shunra Virtual Enterprise in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare Shunra Virtual Enterprise side-by-side with 21 other QoE solutions. Explore the Shunra Virtual Enterprise User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



Symphoniq TrueView User Experience Management/QoE Product Profile

PUBLISHED: Mon, 08 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst profile of Symphoniq TrueView in Enterprise Management Associates' User Experience Management/Quality of Experience (QoE) Solutions Center. The profile covers a range of topics including:

  • QoE Metrics
  • Instrumentation and Environments
  • Triage Capabilities
  • Reporting Capabilities
  • Integrations
  • EMA Structural Analysis
  • Product Packaging
  • Product Diagram
  • And Much More ...

Plus, you can compare Symphoniq TrueView side-by-side with 21 other QoE solutions. Explore the Symphoniq TrueView User Experience Management/QoE Product Profile and the rest of the User Experience Management/QoE Solutions Center today!



A Pragmatic Approach to Launching a Configuration Management System (CMS): Guidelines for Succeeding in Phase-One-and-Beyond Deployments

PUBLISHED: Wed, 03 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Additional Speakers: David Jasso, Product Marketing Manager, HP Software

The ITIL v3 notion of a Configuration Management System (CMS) assumes a more federated approach to evolving CMDBs - what Enterprise Management Associates (EMA) has coined as “CMDB Systems.” To be sure, the federated model allows for greater diversity and enhanced flexibility, but it can also cause confusion among IT adopters. To combat this confusion, EMA has developed guidelines and best practices to support more effective CMDB System deployments.

HP Software has also identified several key requirements for creating an ITIL v3 CMS that supports actionable data sharing (federation) across the IT ecosystem. One of the most important and fundamental of these requirements is having a shared Service Context across IT solutions, where the relationships between IT elements are well understood in the context of the services that IT delivers. During this Webinar, HP will highlight how HP Discovery and Dependency Mapping is providing this Service Context to heterogeneous solutions ranging from HP Operations to BMC Atrium.

Join EMA VP Dennis Drogseth and HP Software Product Marketing Manager David Jasso for this one-hour Webinar to learn:

    * Key requirements to create an ITIL v3 CMS
    * Best practices to make your CMS initiative more effective
    * Common pitfalls to avoid

If you are planning to launch a configuration management system, this is a can’t-miss event.

Please note: By registering for this Webinar, you will receive related information by email from EMA and the sponsoring vendor, HP Software. Before you choose, visit HP's Online Privacy Statement to learn how we use automatic data collection tools and your personal information to tailor your communications.



Slides from A Pragmatic Approach to Launching a Configuration Management System (CMS): Guidelines for Succeeding in Phase-One-and-Beyond Deployments

PUBLISHED: Wed, 03 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

The ITIL v3 notion of a Configuration Management System (CMS) assumes a more federated approach to evolving CMDBs - what EMA has coined as “CMDB Systems.” To be sure, the federated model allows for greater diversity and enhanced flexibility, but it can also cause confusion among IT adopters. To combat this confusion, EMA has developed guidelines and best practices to support more effective CMDB System deployments.

These slides will help you learn:

  • Key requirements to create an ITIL v3 CMS
  • Best practices to make your CMS initiative more effective
  • Common pitfalls to avoid



CA Strengthens Network Management Reach to Support Expanding Roles in Network Operations

PUBLISHED: Mon, 01 Dec 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

On October 7th, 2008, CA announced enhanced functionality and integrations for CA SPECTRUM Network Fault Manager (NFM) r9.0 and CA eHealth Network Performance Manager (NPM) r6.1.  The more richly integrated package (CA has been integrating CA SPECTRUM NFM and CA eHealth NPM ever since its acquisition of them 3.5 years ago – this is the fourth iteration of new levels of integration) now positions CA yet more aggressively to support the expanding role of Network Operations and networking in its broadest sense: distributed infrastructure management and optimization with support for monitoring and optimizing distributed application and other network-based services. 



AdventNet ManageEngine DeviceExpert Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of AdventNet ManageEngine DeviceExpert in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The AdventNet NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare AdventNet ManageEngine DeviceExpert side-by-side with 9 other NCCM products. Explore the AdventNet ManageEngine DeviceExpert Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



AlterPoint NetworkAuthority Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of AlterPoint NetworkAuthority in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The AlterPoint NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare AlterPoint NetworkAuthority side-by-side with 9 other NCCM products. Explore the AlterPoint NetworkAuthority Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



Cisco PACE Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Cisco PACE (Proactive Automation of Change Execution) in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The Cisco NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare Cisco PACE side-by-side with 9 other NCCM products. Explore the Cisco PACE Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



EMC VoyenceControl NG Suite Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of the EMC VoyenceControl NG Suite (VC-NG) in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The EMC Voyence NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare EMC VoyenceControl NG Suite side-by-side with 9 other NCCM products. Explore the EMC VoyenceControl NG Suite Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



HP Network Automation Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of HP Network Automation in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The HP NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare HP Network Automation side-by-side with 9 other NCCM products. Explore the HP Network Automation Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



Intelliden NCCM and Intelliden PBCM Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Intelliden NCCM and Intelliden Policy Based Compliance Management (PBCM) in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The Intelliden PBCM and Intelliden NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare Intelliden NCCM and Intelliden PBCM side-by-side with 9 other NCCM products. Explore the Intelliden NCCM and Intelliden PCBM Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



Netcordia NetMRI Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Netcordia NetMRI in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The Netcordia NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare Netcordia NetMRI side-by-side with 9 other NCCM products. Explore the Netcordia NetMRI Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



OPNET IT Sentinel Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of OPNET IT Sentinel in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The OPNET NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare OPNET Sentinel side-by-side with 9 other NCCM products. Explore the OPNET Sentinel Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



SolarWinds Cirrus Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of SolarWinds Cirrus in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The SolarWinds NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare SolarWinds Cirrus side-by-side with 9 other NCCM products. Explore the SolarWinds Cirrus Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



Uplogix Envoy and Uplogix EMS Network Change & Configuration Management Product Profile

PUBLISHED: Mon, 24 Nov 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Check out the detailed, unbiased EMA analyst review of Uplogix Envoy and Uplogix EMS (Envoy Management System) in Enterprise Management Associates' Network Change & Configuration Management (NCCM) Solutions Center. The Uplogix NCCM product profile covers a range of topics including:

  • Vendor Overview
  • Product Summary
  • Key Product Features
  • Product Benefits
  • Discovery and Relationship Building
  • Integration with Other Systems
  • Analytic Capabilities
  • Automated Actions
  • Support for Best Practices
  • Pricing
  • EMA Analyst Perspective
  • And More ...

Plus, you can compare Uplogix Envoy and Uplogix EMS side-by-side with 9 other NCCM products. Explore the Uplogix EMS and Uplogix Envoy Product Profile and the rest of the Network Change & Configuration Management (NCCM) Solutions Center today!



Avoiding Application Outages Podcast Series - Part 1 - Risks Associated with Application Degradation and Outages

PUBLISHED: Thu, 25 Sep 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Join Dennis Drogseth, VP of EMA, and Motti Tal, Executive VP, Marketing, Product & Business Development, as they:
* Define the attributes of an application outage with real-world examples
* Explain the roadblocks that make identification of this problem elusive
* introduce the concept of end-to-end transaction management



Avoiding Application Outages Podcast Series - Part 2 - Application Outage Signs and Avoidance Techniques

PUBLISHED: Thu, 25 Sep 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

"Join Dennis Drogseth, VP of EMA, and Motti Tal, OpTier Executive VP of Marketing, Product & Business Development, as they discuss how application degradation can lead to outages, the importance of discovering and identifying the intricate web of connectivity and components that make end-to-end visibility possible and how automation serves as a key component for ensuring that business is not interrupted.



HP and VMware: Meeting the Virtualization Management Triple-Threat

PUBLISHED: Tue, 23 Sep 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This impact brief covers the June 18, 2008 announcement by HP of an expanded strategic collaboration with VMware integrating software offerings from both companies to help customers manage heterogeneous, virtualized environments.  The announcement was made at HP’s annual Software Universe tradeshow in Las Vegas.  This announcement is discussed in the context of the overall ITSM and virtualization management markets and the competitive landscape.  The paper concludes with EMA’s perspective on the announcement and HP’s overall strategic direction.



Strategies for Optimizing IT Operations: Insights from EMA and HP

PUBLISHED: Wed, 10 Sep 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Are IT demands putting your business at risk? With customers demanding 24x7 access to applications and services, IT operations are being challenged as never before. Increasing IT operational complexities present additional cost and compliance challenges.

Join Dennis Drogseth, VP at Enterprise Management Associates (EMA), and Bob Meyer, Senior Solution Manager at HP Software, as they share new strategies and technologies for process improvements that will help you meet these IT challenges more proactively. You will gain insights on:

* Improving processes with an automated and integrated approach to IT service management: new research, trends, and use case scenarios.
* Optimizing IT resources for better business alignment, predictability, repeatability, and accountability.
* Advancing operational efficiency through a strategic approach to process automation and technology investments.

Get a first-hand look at how the HP BTO for Operations solution enables automated and integrated management of the service lifecycle - from deployment, through change, to compliance, and ongoing incident, problem and performance management, based on ITIL best-practice approaches. Connect and automate your organizations’ IT processes and functions within Operations and across the IT value chain.

Please note: EMA shares registration information with the sponsoring vendor. By registering for this Webinar, you will receive information from the sponsoring vendor, HP.



Slides from Strategies for Optimizing IT Operations

PUBLISHED: Wed, 10 Sep 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

With customers demanding 24x7 access to applications and services, IT operations are being challenged as never before. Increasing IT operational complexities present additional cost and compliance challenges. 

This slide deck will share new strategies and technologies for process improvements that will help you meet these IT challenges more proactively. You will gain insights on:

  • Improving processes with an automated and integrated approach to IT service management: new research, trends, and use case scenarios.
  • IT Optimizing IT resources for better business alignment, predictability, repeatability, and accountability.
  • Advancing operational efficiency through a strategic approach to process automation and technology investments.



CMDB Deployments in 2008: The Search for Value (End-User Version)

PUBLISHED: Sun, 31 Aug 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

2008 is proving to be a pivotal year for CMDB deployments. With many CMDB initiatives being 12 to 18 months old, they are at fundamentally a different stage than they have been over the past four years. Whereas in the past most adopters were in planning stages, currently many are looking to show value in first phase or second phase deployments. This white paper is the sixth major CMDB study by EMA since its groundbreaking landscape research in December 2004. It takes a different approach than research done in 2006, which focused on awareness, and in 2007, which focused on initial plans for adoption. This white paper is more targeted at the search for value. Since the CMDB is an enabler – it then means planning and documenting what the CMDB is enabling. This study includes a 174-respondent survey, thirteen focal interviews and significant input from EMA consulting and analyst activities. The survey and focal interviews were conducted in June and July 2008.

Table of Contents
Executive Summary
Methodology
CMDB Phases – Where Are Deployments Now?
The CMDB Goes Mainstream
How Long to Complete Each Phase?
CMDB Budgets: Where Is the Money Going?
Budget Boundaries
CMDB Budgets: How Big?
Organizational and Executive Perspectives
Functional Priorities
Customization
Automated Discovery and Application Dependency Mapping
Integrated Core Enabling Capabilities
Metrics
Which Metrics?
Metrics Broken Down By Domain
Factors for Success, Lessons Learned, Future Plans
CMDB Gating Factors
What Would You Do Differently?
Summary and Conclusion
Appendix A: Focal Interviews
Focal #1: A Grassroots CMDB Deployment Sparked by the Need for Lifecycle Asset Management of Desktops and Remote Devices
Focal #2: Making the CMDB a Condition for Employment!
Focal #3: A Focus on Application Dependency Mapping
Focal #4: Extending the CMDB to Enable Larger IT Service Management Success
Focal #5: A Top-Down Commitment to ITIL
Focal #6: A CMDB Initiative with Retroactive ROI
Focal #7: A CMDB deployment that began before ITIL “Got Famous!”



SolarWinds Delivers Integrated Configuration and Performance Management with Orion Network Configuration Manager v5

PUBLISHED: Fri, 29 Aug 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

On August 26, 2008, SolarWinds introduced Orion Network Configuration Manager (NCM) version 5 with strong integration capabilities into its core Orion Network Performance Monitor and its broader Orion family of products. "Orion NCM" replaces the prior solution brand called "Cirrus Configuration Manager," and heralds more than a change in name. The choice to move to "Orion" reflects a deliberate move on SolarWinds' part to provide an integrated capability for performance and configuration management. This impact analysis addresses the introduction of Orion NCM v5 in terms of what it should mean to SolarWinds' customers, as well as placing the announcement in context with broader industry requirements and market trends.



CMDB Deployments in 2008: The Search for Value (Vendor Version)

PUBLISHED: Tue, 26 Aug 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

2008 is proving to be a pivotal year for CMDB deployments. With many CMDB initiatives being 12 to 18 months old, they are at fundamentally a different stage than they have been over the past four years. Whereas in the past most adopters were in planning stages, currently many are looking to show value in first phase or second phase deployments. This white paper is the sixth major CMDB study by EMA since its groundbreaking landscape research in December 2004. It takes a different approach than research done in 2006, which focused on awareness, and in 2007, which focused on initial plans for adoption. This white paper is more targeted at the search for value. Since the CMDB is an enabler – it then means planning and documenting what the CMDB is enabling. This study includes a 174-respondent survey, thirteen focal interviews and significant input from EMA consulting and analyst activities. The survey and focal interviews were conducted in June and July 2008.



CMDB System Deployments in 2008 - the Search for Value

PUBLISHED: Wed, 20 Aug 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

In June and July of 2008, EMA conducted ground-breaking CMDB research targeting 174 quantitative questionnaire replies and more than 15 in-depth focal interviews. The respondents were 90 percent from North America and the U.S. specifically, but focal interviews reached out to deployments ranging from Australia to the U.K. The goal was to capture the state of CMDB deployments in 2008 in terms of objectives, budgets, metrics, functional and packaging priorities, what’s working, what’s not, and what adopters would recommend to their peers and what they would have done differently.



CMDB Deployments in 2008: the Search for Value

PUBLISHED: Tue, 19 Aug 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

A great deal has changed in the two to three years since the term CMDB has become a part of IT’s common vernacular. Initiatives are further along, strategies are evolving, more vendor technologies are actively in deployment, and budgets are increasing. Even the definition of 'CMDB' has changed somewhat in adopters’ minds, both through growing interaction and familiarity with vendor-based technologies, as well as through ITIL v3 and the introduction of the Configuration Management System (CMS). However most deployments still suffer from politics, communication issues, and confusion, and many are still struggling to demonstrate value - at least in terms that senior IT executives will appreciate.

This one-hour Webinar featuring EMA VP Dennis Drogseth will present the industry’s most extensive research on how CMDB System deployments are evolving in 2008 - with a focus on:

* Where and why investments are being made
* How and to what extent metrics are being applied
* Recommendations for success
* Regrets about what adopters would do differently

If you would like a definitive picture of 'the state of the art' of CMDB adoption in 2008, along with some valuable insights into where CMDB deployments might be expected to go in 2009 and beyond, check out the replay today!



Slides from CMDB Deployments in 2008: the Search for Value

PUBLISHED: Tue, 19 Aug 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

A great deal has changed in the two to three years since the term CMDB has become a part of IT’s common vernacular. Initiatives are further along, strategies are evolving, more vendor technologies are actively in deployment, and budgets are increasing. Even the definition of “CMDB” has changed somewhat in adopters’ minds, both through growing interaction and familiarity with vendor-based technologies, as well as through ITIL v3 and the introduction of the Configuration Management System (CMS). However most deployments still suffer from politics, communication issues, and confusion, and many are still struggling to demonstrate value – at least in terms that senior IT executives will appreciate.

These slides will present the industry’s most extensive research on how CMDB System deployments are evolving in 2008 – with a focus on:

  • Where and why investments are being made
  • How and to what extent metrics are being applied
  • Recommendations for success
  • Regrets about what adopters would do differently



OPNET's ACE in the Hole

PUBLISHED: Fri, 01 Aug 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

OPNET Technologies (OPNET) has taken the best of its existing organically grown product suite and combined it with a key acquisition to create the new combined ACE product suite. OPNET acquired Network Physics technology assets in October 2007 and accomplished the integration of its existing product suite with those of Network Physics in a relatively short time. The result is the new Application Performance Management (APM) suite that encompasses the new ACE Live and the enhanced ACE Analyst for managing networked applications, along with OPNET's existing Panorama server-based APM tool.



The Future of CMDBs: What Does ITIL Version 3 and the New Federated Universe Really Mean?

PUBLISHED: Wed, 30 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Both the ITIL Version 3's Configuration Management System (CMS) and Enterprise Management Associates’ more architecturally-oriented CMDB System (CMDBS) envision a future in which CMDBs will become a federated or linked set of services optimized for various constituencies across IT. As this vision becomes reality, it will promote optimal levels of technology innovation, incorporation of existing data repositories and systems, and process automation across the various groups within IT, as well as between IT and the businesses it serves. Fortunately, you need not implement a CMS in a single step; it is best done as part of a phased evolution moving from dependency mapping to CMDB to CMS.

Join EMA VP Dennis Drogseth and HP Product Marketing Director Mahesh Kumar for this groundbreaking Webinar to learn:

* What are the requirements of a Configuration Management System
* How do ITIL’s CMS and the EMA CMDBS differ from traditional approaches to CMDBs
* Ways to accelerate your deployment using automated dependency mapping
* The practical approach to federating with existing data repositories

You’ll also learn how HP is approaching ITIL V3's CMS definition through dependency mapping and actionable federation that you can apply in a phased approach to your organization.

Please note: This is a sponsored Webinar and EMA shares registration information with the event sponsor.



ITIL Version 3 and the "New" Federated Universe Really Mean?

PUBLISHED: Wed, 30 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This slide deck helps answers:

  • What are the requirements of a Configuration Management System
  • How do ITIL’s CMS and the EMA CMDB System differ from traditional approaches to CMDBs
  • Ways to accelerate your deployment using automated dependency mapping 
  • A practical approach to federating with existing data repositories

 



Slides from The Future of CMDBs: What Does ITIL Version 3 and the "New" Federated Universe Really Mean?

PUBLISHED: Wed, 30 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This slide deck helps answers:

  • What are the requirements of a Configuration Management System
  • How do ITIL’s CMS and the EMA CMDB System differ from traditional approaches to CMDBs
  • Ways to accelerate your deployment using automated dependency mapping
  • A practical approach to federating with existing data repositories



AlterPoint: Changing the Game in Network Configuration and Lifecycle Management

PUBLISHED: Tue, 29 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report looks at the critical role of NCCM in helping Network Operations transition past the current tipping point in which pressures to perform and new opportunities in technologies and process are both enabling and forcing innovation. The report will then focus more specifically on AlterPpoint's unique position within the NCCM market - given its focus on network lifecycle management, advanced intelligence or analytics for governance, its mature, and clearly network-centric CMDBS posture, and its Open Network Management Initiative.



ManageEngine: Shaking Industry Complacencies

PUBLISHED: Mon, 28 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

ManageEngine, a division of ZOHO Corporation, has spent much of the past decade developing successful point products for the IT management market. Increasingly, customers have been integrating these products to benefit from cross-silo functionality and to improve coordination across departments. And this type of integration achieved a new level of sophistication, when ManageEngine introduced its IT360 Management Suite, a comprehensive IT management platform that provides an integrated, Web-based solution for network management, application management, service desk ticketing, and other essential IT functions. Significantly, ManageEngine products are available at 10-20% of the cost of competing solutions from enterprise-class IT management vendors such as BMC, CA, HP, and IBM.

EMA expects that IT departments will be pleasantly surprised by ManageEngine’s affordability, wealth of features, and integration of functions—integration that allows network troubleshooting, for example, to tie directly into the service desk workflow. We expect that forward-looking IT organizations will be pleased by ManageEngine’s product roadmap, which calls for further integration with other ManageEngine and third-party technologies, as well as the development of a mature Configuration Management Database (CMDB).



Keynote Takes QoE Global with Kite

PUBLISHED: Mon, 21 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

In June of 2008, Keynote launched the Keynote Internet Testing Environment (KITE) 2.0 took QoE-related testing and triage into geographically global terrain.  Keynote is well known as one of the industry’s leaders in providing role-specific assessments of how and why the customer experience may be impacted by a whole variety of issues for Web applications, voice, and streaming media. KITE can also serve as a catalyst for more effective communication in managing the lifecycle requirements of advanced Web applications by providing common points of reference to support distinctive functional experts. These include application development, Q/A Test, Web Operations and IT Operations overall, as well as business and portfolio planning.



NetScout and Riverbed Offer Keys to WAN Visibility

PUBLISHED: Tue, 08 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

On June 16, 2008, NetScout Systems (NetScout) and Riverbed Technology (Riverbed) announced a partnership that will offer their respective customers a comprehensive and expanded network view across the wide area network (WAN) and significantly improved network application visibility. Their partnership creates a substantial cooperative customer value proposition that is reflective of core industry requirements to make WAN optimization related technologies more integrated and strategic.



Managing Virtualized Environments in Application Context with EMC Smarts Application Discovery Manager v6.0

PUBLISHED: Tue, 01 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

In May of 2008, EMC introduced EMC Smarts Application Discovery Manager v6.0, designed to provide application dependency mapping across both physical and virtualized (VMware) environments. ADM has been one of EMC's most successful products since it was introduced in 2006 and has a distinctive footprint in the application dependency mapping marketplace with strong advantages in real-time monitoring that are paramount in accommodating virtualized environments. The combination of ADM with IT Compliance Analyzer 1.1 Application Edition also brings strong and much-needed application-aware governance, best practices and compliance monitoring to the virtualized as well as physical infrastructure. This combination complements the core capabilities of VMware's VirtualCenter for monitoring and managing virtual machines.



The Emergence of the CMDB System: What it Means to You

PUBLISHED: Tue, 01 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

While CMDB deployments are rapidly on the rise, a lot of confusion remains about just what a CMDB or Configuration Management Database really is. Coupled with this, and related to it, is a growing emphasis on how to show value for CMDB deployments to justify the investment. This report also highlights BMC's new strategy for Atrium as an example of a more systemic approach to CMDB capabilities. It places BMC's strategy in context with ITIL's CMS and EMA's CMDB System -- as a more complete and versatile solution for deriving effective initial-phase values from CMDB deployments.



Crossing the Chasm Between the Service Desk and Operations: A Value-based Assessment with BMC

PUBLISHED: Tue, 01 Jul 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report examines business and industry requirements for bringing IT Operations and the Service Desk into a more effective collaborative fabric from both a technology and a process perspective with a focus on Incident and Problem Management. The report will look at current pressure to transform IT into a business-aligned organization and explain how technology can support improved processes with documented business benefits. As a case in point, the report will highlight BMC Proactive Incident and Problem Management solution and how it helps to improve the organizational coordination necessary for more effective Incident and Problem Management.



End-to-End Application Management: A Real-World Road Map Beyond the Cliche

PUBLISHED: Wed, 18 Jun 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

While the industry has coined the term 'end-to-end' to describe the management of a diverse array of transaction types, the term is over-used and in multiple contexts. As a result, it raises more questions than it answers.

Over the past six months, Enterprise Management Associates (EMA) has undertaken the first research study of its kind to help provide some clarity to the confusion. In a cross-functional effort across multiple practice areas, EMA worked to clarify what end-to-end really means in today's marketplace. The resulting research details the multi-dimensional approach necessary to understand and manage complex business applications. This groundbreaking research - Managing Applications in 2008: What Does 'End-to-End' Really Mean? - was published in April 2008 and introduces the EMA Application Management Semantic Model.

Join EMA Vice President Dennis Drogseth, EMA Senior Analyst Julie Craig, and EMA Consulting Director of IT Services Chris Matney for this one-hour Webinar to:

* Learn what the EMA Application Management Semantic Model is
* Define the model in the context of three key management product capabilities o Application management lifecycle o Networked application management o Configuration management
* Gather key insight into the leading edge products and practices required to build out a true end-to-end management perspective

If you are involved in application management in your organization, check out the replay today!



Slides from End-to- End Application Management: A Real-World Road Map Beyond the Cliche

PUBLISHED: Wed, 18 Jun 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

While the industry has coined the term "end-to-end" to describe the management of a diverse array of transaction types, the term is over-used and in multiple contexts. As a result, it raises more questions than it answers.

Over the past six months, EMA has undertaken the first research study of its kind to help provide some clarity to the confusion. In a cross-functional effort across multiple practice areas, EMA worked to clarify what "end-to-end" really means in today's marketplace. The resulting research details the multi-dimensional approach necessary to understand and manage complex business applications. This groundbreaking research - Managing Applications in 2008: What Does "End-to-End" Really Mean? - was published in April 2008 and introduces the EMA Application Management Semantic Model.

These slides will help you:

  • Learn what the EMA Application Management Semantic Model is
  • Define the model in the context of three key management product capabilities
    • Application management lifecycle
    • Networked application management
    • Configuration management.
  • Gather key insight into the leading edge products and practices required to build out a true "end-to-end" management perspective



Slides from Three Steps for Effective End-to-End Application Delivery over the Network

PUBLISHED: Tue, 10 Jun 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Many IT organizations struggle to effectively manage the performance of business applications over complex networks. Fortunately, emerging best practices and new technology alternatives can help to address this formidable challenge. These slides cover:

  • How effective QoE metrics can proactively highlight application performance problems
  • How cross-domain analysis can help rapidly isolate, diagnose, and ultimately fix problems
  • Some of the key technologies, processes, and issues most relevant to tackling performance problems as applications transit the network



Slides from How to Show Value for Your CMDB Deployment: Some Do's and Don'ts for Optimizing Your Investments

PUBLISHED: Wed, 21 May 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

CMDB systems offer far ranging opportunities not only to support traditional categories in service support but also to enable a host of efficiencies to optimize and manage the IT infrastructure.  Enterprise Management Associates’ (EMA) published CMDB report – Defining Value for CMDB Systems: Some Internal and External Metrics to Help You Get Started – outlines metrics applicable to CMDB success that can help you take a broader view in defining paths to value for your CMDB system investments. 

These slides will help you to learn:

  • How to assess your CMDB deployments more effectively to optimize shorter time to value
  • The need for a modular, flexible approach to developing CMDB systems
  • Real-world examples that substantiate the role of the CMDB system as an enabling technology to support many different benefits across IT

 



EMC Moves to Coordinate Security with Operations: A Building Blocks Approach to Automation

PUBLISHED: Mon, 07 Apr 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

One of the more neglected and yet most strategically critical areas for collaboration is to better align Security with Operations professionals in a more coordinated approach to risk management, problem resolution, compliance and change management overall. EMC's April 7th announcement integrating EMC VoyenceControl and RSA envision is therefore a rare and welcome example of just such a move - one that is moreover robust enough in both near-term and long-term ramifications to make it of truly strategic rather than just a tactical value.



HP's Automated Operations in Market Context: A Structured and Automated Approach to Service Lifecycle Management

PUBLISHED: Tue, 25 Mar 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

In Q4 of 2007, Hewlett-Packard introduced its Automated Operations initiative, which brings together three core product solution sets: Business Service Management (BSM), IT Service Management (ITSM), and Business Service Automation (BSA). This introduction reflects a massive and significant "new face" to much of HP's Business Technology Optimization (BTO) portfolio - and has established a number of industry firsts in enterprise management. This report is focused on the market context and industry requirements behind HP's initiatives as EMA views them.



Defining Value for CMDB Systems - Some Internal and External Metrics to Help You Get Started

PUBLISHED: Fri, 21 Mar 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report, developed in conjunction with EMA's IT Consulting wing, provides an initial set of recommendations for tackling the thorny challenges of establishing effective CMDB System metrics. These come in various flavors, including those that lend themselves to "hard" or "softer" ROI, and those which are more fundamentally just useful benchmarks for assessing the progress of the CMDB System itself, and directly or indirectly, its impact on the business. I have also taken guidance from "Metrics for IT Service Management," as published by the itSMF, 2006, which provides a very helpful set of guidelines in itself (which of course this Advisory Note is not designed to replace) targeted at ITIL process adoptions and assessments.



Slides from Simplify Network Management with Automation: Seven Pitfalls and Seven Key Technologies

PUBLISHED: Thu, 06 Mar 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

The networked infrastructure is a dynamic asset central to the delivery and management of critical business services.

These slides will help you learn:

  • The seven most critical investments to make your network more supportive of lifecycle business objectives 
  • The seven most dangerous pitfalls that you should avoid
  • How automation can help you stay compliant and manage growth

 



Why SolarWinds has Achieved Mainstream Credibility Among Enterprise Buyers: Five Case Studies

PUBLISHED: Wed, 27 Feb 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

SolarWinds is a fast growing innovator in network management software focused on a modular breadth of functionality coupled with quick time to value. SolarWinds is well known as a solution for smaller businesses and remote offices, but its growing role in the enterprise has been vastly underestimated by the industry. This report looks at five examples of SolarWinds portfolio adoptions in mid-tier businesses, and large enterprises and service providers in context with overall business and operational objectives, as well as each company's IT infrastructure and management investment environments.



Network Change and Configuration Management: Optimize Reliability, Minimize Risks and Reduce Costs

PUBLISHED: Wed, 27 Feb 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This white paper focuses on the strong values that NCCM can bring to reliability, risk and cost management, as well as some of its powerful operational and lifecycle asset values. In doing so, this report draws from EMA research conducted in 2007 on real world requirements and adoption patterns, as well as EMA's ongoing research into available technologies and products in the NCCM marketplace. This report will also introduce the CA SPECTRUM Network Configuration Manager (NCM) as a distinctive leadership offering in the NCCM arena. CA SPECTRUM NCM offers cohesive functionality for integrated service, fault and configuration management.



Bridging the Divide Between Application Design and Service Deployment: How Shunra Virtual Enterprise Supports Best Practice Efficiencies for BSM

PUBLISHED: Wed, 20 Feb 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

Among the most critical areas of attention in these lifecycle approaches is the divide between application or service design and development, and the transition into fully deployed and supported application services. Unfortunately, this requirement to better integrate application development with real-world deployments has only recently begun to receive meaningful market attention - much of it linked to complex, hard-to-use and expensive technologies. One of the most striking innovators, however, is Shunra Virtual Enterprise, which offers a flexible, easy-to-use-and-deploy product set aimed at bridging this divide. This report focuses on the technology implications and presents Shunra's portfolio in the context of bridging the divide between application development and enabling the effective deployment and monitoring of applications over large, heterogeneous networks.



Transformation and Diversity in the Network Change and Configuration Management Marketplace

PUBLISHED: Mon, 18 Feb 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

While network management as a whole may be in a state of chaos and self-redefinition, one of the clearly strategic areas of growth has been Network Change and Configuration Management (NCCM). EMA has long valued NCCM for its overarching strategic benefits. In the past, network configuration management had been relegated to a pure play element management approach associated with the “care and feeding” of new network device assets. However, new NCCM solutions are helping to reshape network management towards a more process-aligned discipline with a widening range of values. This report looks at the changing NCCM marketplace and its key players.



A Versatile Approach to IT Optimization with Configuration Intelligence Analytics

PUBLISHED: Thu, 07 Feb 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

For arguably the first time in high-technology history, IT organizations are beginning to invest in their own transformation in support of more mature and business-aligned capabilities. One of the newest areas of interest stemming from these trends is advanced analytic capabilities. Analytics through a wide array of technologies is an area of significant innovation within IT service management. This report looks at Configuresoft's new Configuration Intelligence Analytics (CIA), which can provide IT buyers with some significant advantages across many of the benefits described above. More specifically, this report examines CIA's design point and extensibility, and then explains its benefits in real world customer contexts. Finally this report offers EMA's perspectives of Configuration Intelligence Analytics' impact on the IT industry, and why it may well herald one of the industry's few truly "game changing" events.



How Continuity Business Services Factory Brings Business Process Management to IT

PUBLISHED: Fri, 01 Feb 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report examines some of the key trends in process, culture and technology that are impacting these changes - with a focus on bringing a true "business process management" (BPM) capability to IT. To address these roots, this report will reference ITIL's view of service lifecycle management, along with technology innovations such as CMDB systems and service catalogs. The report will also reference parallel trends arising out of the Telemanagement Forum (TMF). This report will then address one of the industry's true innovators, ICS, and its approach to linking service-catalog-like automation with a versatile CMDB system in support of bringing a cohesive BPM approach to IT and service provider adopters.



Slides from CMDB Trends in 2008

PUBLISHED: Wed, 23 Jan 2008 00:00:00 +0000
AUTHOR: Dennis Drogseth

In 2008, EMA sees continued growth in CMDB adoption among enterprise IT to support initiatives such as business service management, IT service management, change management, and data center automation and consolidation.

These slides present the latest trends in CMDBs and Configuration Management Systems, as well as help you learn how to develop effective metrics for assessing and communicating the value and impact of CMDB deployments. 



Overcoming Fear and Loathing in CMDB Land - Don't be Fooled by Industry FUD

PUBLISHED: Sat, 15 Dec 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

The rise of “Configuration Management Database” (CMDB) systems has caught most of the industry off guard. Needless to say, then, the trend towards CMDB adoptions is finally attracting the industry attention it deserves. But it’s sad to say that not all of this attention is good. This report looks at industry myths that have grown up around CMDB systems and how they are impacting CMDB acceptance.



Why OPNET's Acquisition of Network Physics Technology should be a Brilliant Move

PUBLISHED: Wed, 07 Nov 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

When OPNET acquired Network Physics' technologies in October of 2007, it invested in one of the more striking and versatile capabilities for monitoring application performance across a distributed network. Network Physics' NetSensory, which is already integrated with OPNET, is being repackaged as ACE Live, to complement other offerings from OPNET such as ACE and Panorama for application management.



Application Flow Management: - An Invisible Market that Can Transform your IT Organization in Very Visible Ways

PUBLISHED: Mon, 05 Nov 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

AFM represents a contextual way of looking at application flows across the networked infrastructure in real time. It may include everything from packet and protocol analysis, to paired flow analysis, to transaction analysis at the client and data center side. The core concept behind AFM is “bloodstream” as application performance across a geography can be interpreted in various parameters to support more real-time awareness of actual service performance and the conditions impacting it.



Fluke Networks Introduces Cohesive Capabilities for Visibility into Application/Network Performance with Visual Performance Manager

PUBLISHED: Wed, 24 Oct 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

In October of 2007, Fluke Networks introduced a new extensible and assimilative architecture targeted at managing the performance of applications and other services over the network The architecture provides data level integration for its Visual Networks and Crannog capabilities, as well as other data points, while providing a portal that can extend visual integration to a wide range of capabilities.



Next-Generation Asset Management (NGAM) -- Looking Ahead to a New Approach to Business Alignment

PUBLISHED: Thu, 27 Sep 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Traditional asset management has been a fairly niche discipline, typically limited by domain, with network and systems assets often managed separately. But EMA is documenting new trends in asset management that will make it more strategically valuable to senior executives. Rather than viewing asset management as merely managing the acquisition of isolated components, this “next generation asset management” (NGAM) begins with the service as product, and provides a dynamic system to manage it from a lifecycle and business planning perspective. Currently EMA is embarking on some unique research on how IT organizations are beginning to adopt asset management in a more strategic manner.



How ASG's MetaCMDB Strategy Enables More Effective Business Service Management

PUBLISHED: Tue, 28 Aug 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

ASG has a distinctive CMDB offering that can promote superior service management as well as application and service lifecycle management. ASG's CMDB System ties together the monitoring of disparate underlying systems, applications and devices, maps them to the business services they support, visualizing their inter-relationships through dynamic dashboards.



Application Flow Management - What is it and Why You Should Care

PUBLISHED: Mon, 27 Aug 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Application Flow Management (AFM) includes a range of technologies – from traditional pair-based flows, packet analysis, protocol analysis, application response time over the network, application transaction analysis – and other capabilities designed to take a fluid approach to monitoring how applications perform over a networked infrastructure. EMA believes that with the advent of new technologies such as VoIP on the one hand, and Web based applications and SOA and Web Services –AFM will come to dominate performance management across the networked infrastructure.



Quest Delivers a Pragmatic Approach to Business Service Management with its Magnum Technologies Integration

PUBLISHED: Mon, 27 Aug 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

When Quest acquired Magnum Technologies in May of 2007, it not only acquired a significant capability in network root cause, performance and service management, but also an effective capability for assimilating information from multiple sources in support of BSM. This in effect becomes a citizen CMDB. This report looks at what the acquisition means from a BSM perspective as a pragmatic approach to integrated service management.



Business-Aligned Service Management

PUBLISHED: Thu, 02 Aug 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA did an evaluation of Managed Objects implementations targeting CMDB system deployments in support of BSM. This impact analysis looks at several real world customer deployments.



Winning Strategies in CMDB Adoption: What's Working in the Real-World and What Isn't and Why (End-User Version)

PUBLISHED: Tue, 10 Jul 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Winning Strategies for CMDB Adoption" looks at critical strategies for success and failure in CMDB System adoption among U.S. and global adopters. The report includes the fruits of 100 quantitative questionnaires and more than 30 hours of in depth phone interviews among an additional 18 adopters-who are either in deployment or active planning with their CMDB System. The report provides guidance on planning, politics, and technology issues ranging from updating an discovery to data base and system design.

Table of Contents
Executive Summary
Introduction: Scope and Focus of the Research
Demographics
What is a CMDB System in 2007?
A Rose by Any Other Name
CMDB’s Dual Meaning and Dual Roles
The CMDB System: Core CMDB plus Citizen CMDBs
Time in Deployment and Planning
Happiness, Malaise, Curiosity and Commitment
Factors Contributing to Success
Designing the System
Discovery and Updating the CMDB System
Selecting the Right Software
Metrics for Success
The Future
Challenges and Fears
Conclusion: A Commitment to the Future
Appendix A: Full Sponsor Version Table of Contents



Winning Strategies in CMDB Adoption: What's Working in the Real-World and What Isn't and Why (Vendor Version)

PUBLISHED: Tue, 10 Jul 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Winning Strategies for CMDB Adoption" looks at critical strategies for success and failure in CMDB System adoption among U.S. and global adopters. The report includes the fruits of 100 quantitative questionnaires and more than 30 hours of in depth phone interviews among an additional 18 adopters-who are either in deployment or active planning with their CMDB System. The report provides guidance on planning, politics, and technology issues ranging from updating an discovery to data base and system design.



EMA's New Markets Roadmap - Understanding How and Why Markets are Evolving in a Multi-Dimensional World

PUBLISHED: Tue, 26 Jun 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA has developed a new markets roadmap to help its customers navigate across existing and emerging markets with a clearer insight into product groupings, areas of innovation, and adoption requirements and trends.



Network Lifecycle Management: A solution approach to managing networks: A perspective by EMA

PUBLISHED: Tue, 19 Jun 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

HP has introduced a Network Management Center that includes distinctive capabilities for network management event analytics, route analytics, performance management, and configuration management all integrated to support a cohesive, single-pane-of-glass approach for the NOC. This report assess the strengths of this portfolio from a lifecycle management perspective.



Network General's Integrated Approach to NetFlow Adds New Levels of Versatility to its Network Intelligence Suite

PUBLISHED: Tue, 19 Jun 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Network General has a strong and substantiated approach to packet and protocol analysis, traffic flows through its Infinistream product, as well as assimilated capabilities for event management, polling and application response through both synthetic and observed capabilities. Its new NetFlow capabilities therefore complement existing strengths that make its NetFlow insights all the more valuable.



Why Service and Asset Management Must Come Together for IT to Become Truly Business Aligned

PUBLISHED: Wed, 06 Jun 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA has for years projected that service and asset management would come together to enable a more cohesive approach to IT financial planning and management. EMA has called this "Next Generation Asset Management." PS'Soft's unique portfolio natively combines service and asset management, and as such offers a distinctive approach to helping IT evolve from traditional, niche, asset management towards a more cohesive integration with service management and business impact.



One Real-World CMDB Deployment

PUBLISHED: Fri, 25 May 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

CMDB deployments are proliferating but confusion remains probably the single biggest constant—even as many of these deployments are beginning to succeed. This short assessment presents as snapshot of one deployment’s directions, success areas, future goals and technology choices.



Network General Advances Core Design Advantages to Capture New Application, Virtualization and CMDB System Requirements.

PUBLISHED: Mon, 07 May 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Network General continues to build on a firm product foundation after its NetVigil acquisition as it focuses on more advanced analysis and visualization to support application and VoIP management across the network. This announcement exploit Network General's inherent architectural strengths to provide some distinctive industry benefits.



What is a CMDB System in 2007?

PUBLISHED: Mon, 30 Apr 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

While CMDB adoptions are substantillay on the rise -- with strong expectations for long-term strategic benefits in operational efficiency, business alignment and service quality -- the term ”CMDB” or ”Configuration Management Database” is weighted with confusion. This advisory note provides a new taxonomy to help understand CMDB Systems in context with real world adoptions.



Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

PUBLISHED: Tue, 17 Apr 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Over the past 18 months, ITIL's notion of the Configuration Management Database (CMDB) has caught on within the industry. In a nutshell, the CMDB provides a common trusted source for all IT data used by the business and holds significant promise as a central point for IT governance, asset management, inventory, change and configuration control, and as a core system for more effective service assurance.While promising, the CMDB can also be puzzling and intimidating for enterprise IT professionals. The CMDB isn't a 'thing' to buy. Rather, it is an enabler for data integration in support of superior process and organizational efficiencies. A successful CMDB initiative necessitates a new way of investing in, reconciling, and consolidating management investments and requires substantial cultural, political, and organizational change.In this research report, Enterprise Management Associates (EMA):

* Provides an introduction to ITIL's CMDB
* Outlines the drivers for CMDB adoption
* Addresses potential pitfalls on the road to successful CMDB implementation
* Offers best-practices guidance to organizations undertaking a CMDB initiative



If You're Wondering How You're Doing In Your CMDB Deployment, You're Not Alone.

PUBLISHED: Tue, 27 Mar 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

CMDB adopters worldwide are struggling to get their arms around best practices and metrics relevant to asses CMDB System success. This Advisory Note introduces some new EMA research on “Winning Strategies in CMDB Adoption” and a new program for global adopters to share insights on what’s working and what’s not.



Lessons Learned from Managing Applications over the Network<br>- An EMA Advisory Note

PUBLISHED: Mon, 26 Feb 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA conducted groundbreaking research looking at managing application performance across a networked infrastructure. This EMA IT Advisory Note is based on questions generated from a Webinar in which some of that critical research data was presented.



What To Look For If You're Buying Network Management From An ESM Platform Provider - An EMA Advisory Note

PUBLISHED: Mon, 05 Feb 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

While the larger ESM vendors, such as BMC, CA, HP, and IBM have made investments in network management over the last five years, some of them rather dramatic mergers and acquisitions, the ability of ESM platforms to deliver truly next generation solutions for the NOC remains ambivalent. This report gives you a few pointers on what to look for in assessing your ESM platform for strategic network management advantage.



HP's Universal CMDB: a Balanced Approach to Unifying IT Operations, Service Desks, and Business Objectives

PUBLISHED: Tue, 30 Jan 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

HP's Universal CMDB has evolved to support both process-centric control for change and configuration management, and strategic planning, as well as support for more real-time operational concerns such as service assurance. As such, it is the first articulate expression of the dual nature of CMDB requirements as mapped out through EMA's extensive research. This should position HP well as a truly modular and versatile foundation for next generation service management.



Can Coradiant's "Real User Intelligence" Become a Definitive Trusted Source for Managing Web Application Performance over the Internet?

PUBLISHED: Fri, 19 Jan 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Coradiant's "TrueSight" has been focused and marketed to support Quality of Experience and Real User Monitoring for Web-based applications with a broad, geographically distributed user base. However, TrueSight's Transparent Session Extraction Engine provides versatile data gathering capabilities - including gathering data from multiple management sources -- enhanced by the WatchPoint technology that allows users to search on specific performance data. This can potentially position TrueSight as a viable "trusted source" for performance information in CMDB systems - an opportunity that Coradiant has yet to fully exploit in the market.



Enabling IT to Act Like a Business using Next Generation IT Asset Management.

PUBLISHED: Fri, 12 Jan 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Next Generation Asset Management - (NGAM) -reflects a critical new mindset that truly allows IT to approach its requirements as a business rather than as technology overhead. In this model, services are viewed as products with asset investments designed to support them. HP's mix of solutions, services and technology provides a rich match with EMA's vision of NGAM - in which capabilities such analytics, discovered, demand profiling and decision-support systems are combined with traditional life cycle management.



Netaphor Software Demonstrates Next-Generation Cost Efficiencies in Printer Management

PUBLISHED: Mon, 08 Jan 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

Netaphor's SiteAudit addresses a generally overlooked area in IT asset management: the effective resource management and optimization of printers and copiers. SiteAudit also provides some discovery and fault/performance management capabilities. As such it should be a consideration for IT organizations seeking an integrated platform for extending their ITAM strategies, as well as organizations simply wishing to manage printers and copiers more cohesively.



AlterPoint: Changing the Game in Network Configuration

PUBLISHED: Mon, 08 Jan 2007 00:00:00 +0000
AUTHOR: Dennis Drogseth

AlterPoint's DeviceAuthority has delivered on a broad base of requirements in network change and configuration management, including effective change and configuration control, discovery, asset and audits, compliance and security reports and integration with third party management systems for configuration-driven fault and performance. AlterPoint has also introduced a CMDB strategy. This report focuses on AlterPoint's direction in open source to broaden the scope of its device capabilities through its ZipTie initiative.



How netViz Brings Versatility and Power to Data Integration and Visualization for more Effective IT Service Management

PUBLISHED: Fri, 15 Dec 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

CA's NetViz offers both rich visualization and data access capabilities for integrating solutions. It is designed to support customized requirements for management across multiple investments, and has been applied to the integration between eHealth and SPECTRUM among other examples. This report examines NetViz's extensible architecture and its promise as a resource for management solution integration--including as a complement to CMDB system investments.



Managing Application Performance over the Network:<br>An Assessment of IT Issues and Priorities

PUBLISHED: Tue, 21 Nov 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Managing application performance over the network is becoming more and more relevant, more critical and more complex. Moreover, it is becoming more and more a cross-domain requirement, that includes both the data center and the NOC. This report follows extensive research done in 2000 and 2003 tracking how IT organizations as a whole are prioritizing technologies in managing applications over the network. What are their issues? What organizational and process changes are likely to occur, and what issues are keeping IT organizations up at night?

Table of Contents
Executive Summary
Methodology
Population
Organizational Perspectives
Environment and Initiatives
Initiatives
Management Challenges
Technology Choices and Toolset Selection
Attributes
Services
Conclusion
Appendix A: Questionnaire



EMA's Analytics Roadmap

PUBLISHED: Wed, 08 Nov 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Analytics, as EMA defines the term, includes real-time and near real-time capabilities for correlation and anomaly detection, just as it includes more historical capabilities such as data mining and OLAP. This is the first report of its kind in the IT management industry - designed as it is to capture analytic directions and capabilities across 44 vendors spanning performance and availability management, service management and BSM, asset management, IT process automation, configuration management, storage and security. This is the first place to come to get a bird's eye view of what's really under the covers of some of the leading innovators in the IT management marketplace.

Table of Contents
Executive Introduction
Methodology
Why Analytics Count
EMA’s Structural Analysis
Data Gathering
Discovery and Relationship Building
Management Data Repository
Integration with Other Systems
Analytic Capabilities
Automated Actions
Information Conveyance – Reports and User Roles Supported
Alignment with Business Services
The Technologies Behind the Technologies
Other Critical Findings
Market Focus
Platforms
Cross-domain performance management
Event-related troubleshooting and analysis
Asset management and service accounting
Security
Storage and backup
Configuration
IT process automation
Cross-Domain Analytic Priorities
The Importance of Topology
Support for CMDB-related Technologies
Analytics by Discipline
Active Management
Conclusion
Appendix A: Questionnaire
Appendix B: Vendors at a Glance
Appendix C: Vendor Entries
Allot Communications
AlterPoint
Altiris
BMC Software Inc
CA



Raritan Brings Quantifiable Advantages for MSP Alvaka Through Remote Systems Management

PUBLISHED: Fri, 27 Oct 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Alvaka is an MSP using Raritan capabilities for remote control - in particular KVM over IP. This report looks at how OOB or Out of Band presents strong advantages for MSPs and other service providers seeking more proactive control of their client sites and even a more proactive capability for defining their business model.



CA CMDB Leaps Forward with Cendura Acquisition

PUBLISHED: Fri, 29 Sep 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

CA's acquisition of Cendura in September of 2005 provides it with an application dependency mapping capability to support its CMDB directions. The acquisition makes good sense -- and now completes the integratoin of application dependency mapping solutions with the four major platforms. This capability should allow CA to leverage its portfolio and architectural strengths to become a meaningful competitor for CMDB mindshare.



Network General Exceeds Expectations in Integrating Fidelia's technologies with the Network Intelligence Suite

PUBLISHED: Thu, 21 Sep 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Network General's acquisition of Fidelia in February of 2006, it brought together a strong event and topology capability, as well as cross domain service management based on container capabilities, with its own strengths in flow-based network management. The results of this integration as of September 2006 are significant and well exceed expectations.



Next-Generation Asset Management:A New Approach to Running IT as a Business

PUBLISHED: Wed, 30 Aug 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

What is next-generation asset management (NGAM)? The general notion of NGAM is that it represents the gradual convergence of asset management and service management. As such, NGAM views assets as performing, dynamic entities contributing to IT services. Services are the end 'products' (and hence the 'ultimate assets') for any IT organization. In this white paper, Enterprise Management Associates (EMA) reviews the traditional discipline of asset management, introduces the concept of NGAM, discusses the convergence of various management disciplines, and provides advice to help enterprise IT professionals begin to craft holistic and dynamic asset management strategies.



Asset Management: From Niche to Keystone in Enterprise Management

PUBLISHED: Fri, 25 Aug 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report is designed to support IT planners seeking to invest in asset management with an eye to a more integrated support system for "running IT as a business." As such it offers the industry's single most in-depth look at which vendor offerings are available in the next generation asset management (NGAM) market and how they stack up descriptively in terms of function and capability. EMA has also added its perspective on each vendor in terms of strengths and weaknesses and an overall assessment.



A Strategic Look at Network Change and Configuration Management: HP OpenView Network Configuration Manager in Market Context

PUBLISHED: Wed, 02 Aug 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

When Hewlett-Packard announced an OEM agreement with Voyence in July of 2006, it became the first platform vendor to formally commit to a pervasive integration with a network configuration management capability. The new product, OpenView Network Configuration Manager, will integrated with Network Node Manager in its first phase, but will continue to support integrations with systems configuration management, workflow and help desk, and HP's Active CMDB directions.



Evident Software's Next-Generation Approach to IT Demand and Cost Control

PUBLISHED: Tue, 25 Jul 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

While there is a growing interest in asset management and asset planning within IT, in part sparked by CMDB adoptions, the area of service accounting and demand profiling still remains ahead of market. However, it is precisely in service accounting and demand profiling that service management and asset management come together as a foundation for next-generation asset management. (NGAM). Evident Software has taken a leadership position in both service accounting and demand profiling as well as asset utilization.



How HP Balances Openness and Automation with Its Active CMDB

PUBLISHED: Tue, 18 Jul 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report examines some of HP's more significant in CMDB directions since the Peregrine acquisition in September of 2005. Written in mid-year 2006, it looks at HP's new line up of technologies and resources in evolving its CMDB directions in everything from discovery to integration between the Service Desk and Operations.



Opsware Acquires Creekpath Systems for Integrated Management Across the Network, Systems and Storage Infrastructures

PUBLISHED: Thu, 13 Jul 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

When Opsware acquired Creekpath Systems in July of 2006, it made a commitment to managing change across not only the network and systems infrastructure, but one that is inclusive of storage as well. Creekpath will also bring Opsware data mining capabilities and will potentially present Opsware with face into asset management and chargeback accounting.



Alan Nugent Should Bring a Welcome Pragmatism to CA's Evolving Portfolio

PUBLISHED: Fri, 30 Jun 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

This brief assessment introduces Al Nugent as CA's new CTO during a time of change and transformation at CA.



CA's New CMDB Initiative Combines Services with Technology

PUBLISHED: Thu, 29 Jun 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report describes CA's entrance into the CMDB market with a separate initiative beyond its MDB. The capabilities in the CMDB are also accompanied by an array of services designed to help IT assess its maturity levels and plan for process and best practice initiatives.



Creekpath Brings Next-generation Asset Management to the Storage Infrastructure

PUBLISHED: Thu, 22 Jun 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Written shortly before Opsware's acquisition of Creekpath, this report examines Creekpath's capabilities for mapping application usage to storage resources, as well as Creekpath's architecture and data mining analytics.



HP Targets CIO with DecisionCenter, Introduces AssetCenter 5.0 and Application Insight 7.0

PUBLISHED: Tue, 20 Jun 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Hewlett Packard's June 2006 announcements highlighted strong new capabilities in asset management, IT project planning and IT governance, as well as a newly integrated package for application transaction management including application dependency mapping.



CMDB Adoption In The Real World: Just How Real Is It?

PUBLISHED: Wed, 14 Jun 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA has just completed the most in-depth analysis of CMDB adoptions, within the U.S. and worldwide, available in the marketplace today. This report focuses on quantitative and in-depth qualitative interviews with IT adopters including 16 experienced CMDB deployments. The report shows that CMDB awareness is exceeding that of ITIL within the U.S., and that data integration across management investments is the prime driver.

Table of Contents
Introduction
Audience and Objectives
Methodology
ITIL and Architecture
Research Summary
The Two CMDBs
Other Findings
Conclusions



EMC's Acquisition of nLayers: Value-add or Transformer

PUBLISHED: Fri, 09 Jun 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

On June 7, 2006, EMC announced the acquisition of nLayers for an unspecified amount, which followed news of an OEM with nLayers announced a month before. The acquisition unites one of the industry's most powerful real-time application dependency mapping capabilities with a proven technology for analytics and fault isolation in EMC Smarts. nLayers has also been a pivotal player in the Configuration Management Database (CMDB) marketplace, providing core enabling capabilities for effective CMDB deployments in a diverse set of enterprises and service providers.



Business Perspectives on Poor End-user Experience

PUBLISHED: Tue, 06 Jun 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report summarizes some EMA research directed at how the business community views poor IT performance in terms of service disruption and cost of doing business.



Ensuring Optimum Quality of Experience in Converged Enterprise and Hosted Networks

PUBLISHED: Tue, 30 May 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Apparent's AppCritical has a unique approach to monitoring application performance across a networked infrastructure, including Internet-related network infrastructure with peering points and fragmented management domains. AppCritical follows the actual routed path of applications across the infrastructure with real-time insights into latency from the data center to the end user.



BMC Strengthens its Market Position with the Introduction of BMC Atrium CMDB 2.0

PUBLISHED: Tue, 30 May 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

On May 15, BMC introduced its new generation Configuration Management Database (CMDB,) BMC Atrium CMDB 2.0, as a follow on to BMC Atrium CMDB 1.0 in January, 2005. In addition to BMC's Atrium CMDB 2.0, BMC announced expanded BSM foundation technologies, which together offer significant enhancements across a broad range of capabilities. These include: process workflows, discovery, visualization, configuration management, analytics, and CMDB data integration and maintenance.



How CA's Structural Approach to Service Availability Brings Distinctive Advantages for IT Effectiveness

PUBLISHED: Tue, 23 May 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

CA has made significant strides in investing in next-generation architectural requirements in support of service availability management . This report looks at Unicenter's architectural innovations, as well as its portfolio breadth and depth.



Opsware Introduces Integrated Application Dependency Mapping, Configuration and Change

PUBLISHED: Thu, 11 May 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

While Opsware has had an integration with application dependency mapping vendor nLayers, it has now introduced its own capability targeted at optimizing application dependency insights for managing configuration, change and service performance.



How HP's Infrastructure Optimization Solutions Stack Up: An EMA Assessment

PUBLISHED: Tue, 02 May 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

HP has reorganized its OpenView portfolio into Infrastructure Optimization, Operational Automation, and Business Alignment. This report looks at HP's rich and diverse strengths in what many would regard as OpenView's core areas of strength - network and systems management, as well as growing functionality in application management. Written before the Mercury acquisition, this report nonetheless provides a good foundation into a key pillar of OpenView's business.



Entuity Takes CMDB Integration Into Network Management

PUBLISHED: Mon, 27 Mar 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Entuity's Eye of the Storm has long been viewed as a technically innovative and functionally rich availability management system with strong ease of deployment and administration. However, it has evolved to provide capabilities for inventory, topology and asset management as well as broader capabilities for integrated performance and service management. Entuity has defined a CMDB strategy in which it can play an active role as a trusted resource for an accurate and dynamic topology for the networked infrastructure.



Twenty Hot Markets For 2007:<br>And The Cool Technologies That Will Make Them Real

PUBLISHED: Fri, 24 Mar 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

This EMA research report provides a future-looking approach to understanding how critical IT management markets and submarkets will evolve versus simply baselining where they've been. The approach is understanding key influencers reshaping market trends over the next decades, predominantly focusing on design, cultural, and economic issues. It is intended to provide guidance to both IT and vendor planners seeking a more effective way to plan ahead in support of more successful IT management technology strategies.



Solana Brings Affordable Real-time Analysis for Optimizing Network Performance

PUBLISHED: Mon, 20 Mar 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Solana is an innovator in route analytics with a highly affordable solution. They help to bring this critical and valuable technology to mid-tier businesses. Route analytics provides real-time insights into IP flows which can be very valuable in troubleshooting and optimization for IP application performance over the network.



Valencia Systems' Aruba Suite Brings Versatility and Pragmatism to Network Management

PUBLISHED: Wed, 08 Mar 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Valencia's pragmatic approach to network performance management is made evident in this report -- combining as it does a broad range of flow-based and component-related metrics into a cohesive, cost-effective package.



How the Singlestep Unity Data Exchange Manager Tackles Multi-Vendor Data Integration: Is hope on the horizon for one of the industry's thorniest challenges?

PUBLISHED: Thu, 23 Feb 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Singlestep Unity is providing a neutral position from which to integrate data across disparate management sources with policy based automation. Unity's native strengths in policy-driven automated actions, classically targeted at collecting and processing information relevant to network event management, are now being applied to broader, even more strategic initiatives such as those surrounding the Configuration Management Database (CMDB) as proposed by the IT Infrastructure Library (ITIL).



How Voyence's Lifecycle Approach to Infrastructure Change Management Can Support ITIL Best Practices

PUBLISHED: Tue, 21 Feb 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

Voyence Control has evolved to support both pre- as well as post-deployment capabilities for network change and configuration management. It has also established a clear CMDB direction. As such, Voyence is offering its customers a strong life-cycle play with clear support for best practices, compliance, and superior levels of operational automation.



Packet Design Combines Traffic Flow with Route Analytics to Offer a Foundation for Next-Generation Traffic Management

PUBLISHED: Fri, 27 Jan 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

With the introduction of Net Explorer, Packet Design has made some significant innovations in network traffic management. Net Explorer combines the route analytic strengths of route explorer with insight into flow-based IP application traffic volumes and performance over the network. More specifically, Net Explorer leverages route analytics to calculate real flows across the entire networked infrastructure with minimal requirements for application flow instrumentation.



Managing Change for Compliance, Control and Efficiency: AlterPoint's DeviceAuthority - an Executive Perspective

PUBLISHED: Fri, 13 Jan 2006 00:00:00 +0000
AUTHOR: Dennis Drogseth

AlterPoint is one of the leaders in network change and configuration management. Their DeviceAuthority Suite combines strong inventory capabilities, facile adaptability to different device and infrastructure requirements, effective active change and control, strong support for security, compliance and service assurance, and a defined CMDB vision. This report looks at how AlterPoint's Device Authority is evolving to support more strategic IT integration requirements.



Ipanema's Multi-Dimensional Approach to Optimizing the Network for Application Performance

PUBLISHED: Tue, 20 Dec 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Ipanema Technologies offers a distinctively versatile and well integrated approach to optimizing application performance over the Wide Area Network. This brief assesses Ipanema's technology mix in market context and positions Ipanema among the growing list of vendors seeking to combine active management with broader infrastructure insights on service delivery over the infrastructure.



Cisco's Move into Network Management: A Significant First Step

PUBLISHED: Mon, 12 Dec 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

In December of 2005, Cisco announced a new product portfolio for optimizing application performance over the network -- with its Network Application Performance Analysis (NAPA) solution. At the same time, Cisco introduced strategies for enabling superior application performance via the network with its Service Oriented Network Architecture (SONA) and new directions for leveraging the network to optimize the data center. What does this mean for network and enterprise management? This report provides a brief impact analysis of Cisco's near-term objectives and long-term challenges.



Departing HP Exec Leaves a Legacy of Revitalized Software Organization

PUBLISHED: Fri, 02 Dec 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Will Nora Denzel's departure from HP make a difference to the growth in the HP OpenView software business? This impact analysis examines the implication of Denzel's departure, as mapped to trends within HPOV's business during her tenure as the senior executive for the Software Global Business Unit.



OPNET's Portfolio Demonstrates Distinctive Breadth in Supporting ITIL Process Interdependencies

PUBLISHED: Tue, 08 Nov 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

OPNET's product portfolio is distinctive in its "if-then" analytics for infrastructure optimization as it maps to service support, but OPNET also supports a broad array of processes across the IT Infrastructure Library's (ITIL's) seven libraries. This report assesses OPNET's portfolio from an ITIL perspective in order to help IT adopters more effectively plan for OPNET deployments.



How Evident Software Makes the Business of IT Transparent - in Support of ITIL Processes

PUBLISHED: Thu, 03 Nov 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Evident Software has a unique portfolio that combines asset management with demand profiling and service pricing - in which service demand, chargeback and asset performance can be cross correlated to help ensure a cost effective, optimized and stable infrastructure, as well as to help to plan new services more meaningfully. This report looks at how Evident's portfolio supports IT Infrastructure Library best practices in support of IT Service Management (ITSM).



An Integrated Management Approach for Improving Reliability of Converged Enterprise Networks

PUBLISHED: Tue, 25 Oct 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report describes current Voice over IP (VoIP) market trends and a combined HP and IR (Integrated Research) product for VoIP management. The VoIP market trends focus on current users' investments and the dynamics that shape the VoIP management market. The combined HP and IR product is described from this market dynamics point of view.



Adopting the Ultimate QoE Service Metric: A Checklist For an Effective Quality of Experience Solution

PUBLISHED: Wed, 19 Oct 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Compuware's Vantage 9.8 solution offers a variety of approaches for monitoring and assuring effective service management in support of QoE. Its Adlex acquisition, combined with existing agent-based and proxy capabilities for data center and remote locations, make Vantage 9.8 rich in choices for monitoring Quality of Experience.



ITIL's Configuration Management Database: Strategic Recommendations for Planning and Implementation

PUBLISHED: Wed, 12 Oct 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report presents strategic recommendations for the adoption and deployment of CMDB technologies in support of ITIL process directions and IT organizational evolution towards increased IT to business alignment. The report focuses on up front assessments and careful strategic planning, combined with a phased, long-term rollout targeted at low-hanging, ROI positive opportunities.



How Uplogix's Envoy Delivers Resilient Network Edge Control

PUBLISHED: Mon, 10 Oct 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

UpLogix has a unique capability for remote control of network edge devices through its appliance, Envoy. Envoy combines in-band monitoring with out of band remote control, and offers strong functionality in individual device configuration as well as core availability management and diagnostics.



Computer Associates' Multi-faceted CMDB Strategy

PUBLISHED: Thu, 06 Oct 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Computer Associates' initiatives in the area of ITIL's Configuration Management Database (CMDB) are based on an internal architectural iniative to provide flexible access to data across the CA portfolio -- its Management Data Base (MDB) strategy. CA's MDB supports Unicenter, as well as storage and security, and is designed to provide common access to information gathered by management applicatoins across CA's full portfolio. This report examines how the MDB fits CMDB requirements, and how CA is broadening its support for CMDB deployments beyond its core MDB architecture.



Hewlett Packard's HP OpenView Software Business: An Assessment

PUBLISHED: Thu, 29 Sep 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

When Mark Hurd joined HP as CEO there was industry speculation that HP might divest itself of its management software business as being too orthogonal to its core hardware business. While the announced acquisition of Peregrine would seem to dispell any such speculation, EMA took the opportunity to examine HP's OpenView software business from the perspective of business performance, position, strengths and weaknesses, and relevance to HP overall.



Managing IT Assets as Performing Contributors to Service Value: An Executive Look at the Evolution of Asset Management

PUBLISHED: Mon, 26 Sep 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

While asset management has traditionally been a fairly niche discipline focused on the lifecycle management of purchased IT infrastructure assets, it is evolving to become more of a keystone in an arch that intersects a number of disciplines, including service management, change management, and capacity planning. This report examines asset managements intersection with capacity planning, change and configuration management in detail, both in terms of ITIL and in terms of actual architected requirements within IT. It also profiles BMC's approach to asset management in conjunction with other management disciplines.



Magnum Technologies' ADVANTAGE&#153; 2.0: Operationalizing Business Service Management

PUBLISHED: Fri, 09 Sep 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Magnum Technologies' Advantage solution is well designed to capture multi-tiered SLA and SLO objectives as they support business and application services. Its ability to discover application service paths as they reflect constituent consumers and map dependencies is distinctive, as is its tight linkage with automated problem resolution and performance management, and component-specific SLA/SLO mapping.



Planning for CMDB Design and Adoption: An Industry Colloquium

PUBLISHED: Thu, 01 Sep 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report provides guidelines for CMDB design and adoption and includes perspectives from BladeLogic, Managed Objects, Voyence, mValent and nLayers, as well as EMA perspectives. The CMDB or "Configuration Management Database" provides a consistent and current trusted data source for coordinating and automating management tasks across a wide variety of management disciplines as proposed by the IT Infrastructure Library's (ITIL's) best practice recommendations. The report looks at such issues as data integration and reconciliation, scalability, discovery, policy-based automation, and pragmatic adoption procedures.



Quality of Experience Monitoring and the IT Infrastructure Library (ITIL): A Governing Force for IT Service Management (ITSM)

PUBLISHED: Tue, 30 Aug 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Quality of Experience (QoE) must reflect the end user's experience with applications and other services, and as such is multi-dimensional in nature. Monitoring that captures QoE demands and insight into responsiveness, availability, consistency and other attributes. As such, QoE becomes the ultimate, customer-facing SLA and supports a wide range of IT processes, from troubleshooting to infrastructure optimization to service planning. This report looks at how QoE maps to the process definitions put forward by the IT Infrastructure Library (ITIL).



The Role of Remote Management in Assuring IT Infrastructure Uptime

PUBLISHED: Tue, 16 Aug 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Remote Management and Out of Band (OOB) technologies provide a critical complement to in-band management solutions, saving signficant operational costs in avoiding truck rolls -- when expensive IT talent is sent on site to remediate problems in remote locations. OOB and remote management can also provide superior uptime for services as in-band solutions are not operative when connectivity is lost or when devices hang. This report answers what criteria should be considered in evaluating OOB solutions.



Performance Center from NetQoS: an Executive View

PUBLISHED: Fri, 12 Aug 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

The NetQoS Performance Center represents a natural evolution from NetQoS towards a more integrated and comprehensive portfolio. It should provide NetQoS with a springboard for reaching a broader user population beyond its traditional base of network planners and engineers, towards a more executive reach. It should also provide enhanced integration opportunities with other (third-party) vendor solutions.



Application Flow Management: A New Taxonomy To Capture New Market Dynamics

PUBLISHED: Wed, 27 Jul 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Application Flow Management: A New Taxonomy-captures a growing and innovative matrix of vendors within the management marketplace that range from those harvesting NetFlow and sFlow, to probes, to packet and protocol analysis. These vendors span network and application performance and availability, capacity planning, chargeback, security-related anomaly detection, network device manufacturers and framework vendors. This matrix of technology-related products and functions is beginning to reset the dial for how performance information is understood in that critical juncture where application and network performance come together.



PerformanceIT Provides Integrated Management Solutions for Diverse IT Environments

PUBLISHED: Wed, 27 Jul 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

PerformanceIT offers a richly functional and versatile solution in ProIT for overall enterprise and service management. Its ProXi agent is designed specifically to support high volume remote management for branch offices, retail operations and other capabilities. ProXi can work with or without ProIT, and complements it in enabling a broadly monitoring.



Increase Application Effectiveness with Visual UpTime Select

PUBLISHED: Thu, 30 Jun 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Visual Networks' Visual UpTime Select has evolved to support a versatile and flexible approach to managing application services across heterogeneous and complex networks. UpTime has provided its enterprise customers with distinctive advantages in working together with service providers in planning and rolling out VoIP deployments, for instance.



OptiView Integrated Network Analyzer: Performance, Ease-of-Use Deliver Customer Value

PUBLISHED: Thu, 19 May 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Fluke's Optiview provides versatile network management with advanced packet analysis and diagnostics and flexible deployments.



Facing the Service Management Chasm: How Business Applications Crumble in the Real World

PUBLISHED: Wed, 18 May 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report presents EMA research that captures critical time junctures in the process of resolving application service problems. More specifically, the report addresses time to awareness, time to diagnosis, time to fix, and time to validate that an appropriate fix has been made for n-tiered Web-based applications. The research is both quantitative (100 respondents) and qualitative (based on focal interviews) in nature.



Why Infrastructure Change Automation is a Cornerstone to Effective IT Service Management (ITSM)

PUBLISHED: Wed, 11 May 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

The Network Change and Configuration market offers executives interested in pursuing service management initiatives a chance to automate critical change and configuration management issues with enhanced accountability to support IT governance and compliance issues. The combination of software automation and process automation can also bring IT significant operational savings and nurture a policy-driven environment that can promote superior IT-to-business alignment. Within the marketplace, Voyence's Control solution offers a distinctive balance in bringing service-provider requirements for process automation in harmony with enterprise requirements for flexibility and ease of deployment.



The Real Value Chargeback Accounting: Why Capturing Service and Asset Usage is Essential for IT-to-Business Alignment

PUBLISHED: Tue, 10 May 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Understanding how and why IT customers use services is critical to service planning as well as effectively managing costs and optimizing resources for business needs. The relationship of chargeback accounting, asset management, capacity planning and service level management is one of the most critical areas for growth in the enterprise management marketplace. This report presents best practices for charge back accounting in context with broader, strategic IT initiatives.



NetFlow Adoption in the Enterprise -- Why it's Taking Off

PUBLISHED: Wed, 20 Apr 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

In spite of disaffection with NetFlow in the past, NetFlow adoption is really beginning to take off in the enterprise, after already establishing a foothold in the service provider market. This report examines why this is occurring in terms of a number of factors ranging from the evolution of NetFlow itself, to advances in management technologies that harvest NetFlow, to IT perspectives on deploying NetFlow. The report also examines both deployment scenarios and core benefits for troubleshooting, security anomaly detection, and optimizing application flows over geographically dispersed networks.



Intelliden Integrates Business with Network Demands Through "Associative Networking"

PUBLISHED: Tue, 12 Apr 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

Intelliden is the industry leader in providing an operational workflow focus to advanced network change, configuration and compliance management, particularly in large networks and core OSS or carrier environments. Intelliden`Associate Networking derives its strengths from strong investments in object-based modeling, workflow, and policies that allow dynamic mapping that "associates" roles, business objectives, and infrastructure change in a dynamic and automated way.



Mapping NetScout's nGenius Performance Manager to ITIL Processes

PUBLISHED: Thu, 31 Mar 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

This white paper underscores how NetScout's nGenius solution supports critical processes related to IT Service Management (ITSM) as defined by ITIL (the IT Infrastructure Library). The critical processes focus primarily on Service Support (for day to day management) and Service Delivery (for planning and strategic management). NetScout is one of the industry leaders in network and application flow performance management.



HP Network Management Solutions: Evolving into the Next Generation

PUBLISHED: Fri, 18 Feb 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

HP OpenView has made considerable advances in its network management portfolio over the last three years. While many in the industry have viewed HP Network Node manager as a pervasive but vulnerable solution, HP has made considerable investments to enhance its analytics and integrate performance and availability management. Ironically, HP's advances remain one of the best kept secrets in the industry.



NetScout Acquires Quantiva for Advanced Analytics

PUBLISHED: Fri, 11 Feb 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

The acquisition of Quantiva by NetScout in Q1 2005 can help to position NetScout as a true leader in marrying network and application performance. However, to make the most of this acquisition, NetScout will open the door to new types of buyers and industry partnerships.



Rivermine Software Readies Telecommunications Resource Management For Mainstream Convergence

PUBLISHED: Wed, 09 Feb 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Rivermine Software Readies Telecommunications Resource Management For Mainstream Convergence



The ITIL Configuration Management Database: Panacea or Pandora's Box?

PUBLISHED: Tue, 01 Feb 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

The IT Infrastructure Library (ITIL) Configuration Database is becoming an aggressive marketing campaign among many vendors. This report identifies the issues facing both vendors and IT organizations in navigating the delta between a process ideal and an architectural reality. This report is the first of three reports in a series that will address ITIL Configuration Database issues, and how the industry is approaching them.



Concord's Acquisition of Aprisma Should Deliver Near-term and Long-term Advantages

PUBLISHED: Fri, 14 Jan 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Concord's Acquisition of Aprisma



Why Asset Management and Discovery are Core Contributors to Effective Business Service Management

PUBLISHED: Tue, 04 Jan 2005 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Asset Management with respect to Business Service Management



How SilverBack Technologies is Leading the Way in the Mass Customization of Management Services

PUBLISHED: Mon, 13 Dec 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of How SilverBack Technologies is Leading the Way in the Mass Customization of Management Services



Nimsoft's Real-World Approach to Managing End-to-End Application Services

PUBLISHED: Mon, 13 Dec 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Nimsoft's Real-World Approach to Managing End-to-End Application Services



The Service Catalog: An Essential Building Block for ITIL

PUBLISHED: Tue, 07 Dec 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

Centrata is distinctive within the enterprise management marketplace with its robust support for service catalog requirements. Rather than viewing the service catalog as merely a way of publishing service options to IT service customers (internal and or external), Centrata's service catalog becomes a multi-dimensional modeling capability for services and their related components. These include customer components, operational components, contractual, asset and financial components, and infrastructure components, in support of the IT Infrastructure Library's objectives for IT Service Management.



Adopting Network Change and Configuration Management Solutions: Understanding the Market, the Technologies and Adoption Dynamics

PUBLISHED: Thu, 11 Nov 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

Adopting Network Change and Configuration Management Solutions: Understanding the Market, the Technologies and Adoption Dynamics, is the culmination of six months of vendor and adopter interviews across enterprise and service provider customers. It is designed to help buyers invest more effectively in what EMA research has shown to be a strongly beneficial set of capabilities with inherent and compelling ROI. The NCCM market is however, new, and changing and this report is designed to help buyers position timely NCCM investments more effectively within their long-term change, availability, performance, security, compliance, and service planning and optimization strategies.



Network Physics' NetSensory Enterprise Architecture Brings Visibility and Control in Support of Networked Applications

PUBLISHED: Mon, 01 Nov 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Network Physics' NetSensory Enterprise Architecture



The VIEO 1000 Appliance

PUBLISHED: Mon, 01 Nov 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of VIEO 1000



Computer Associates' Strategic Balance Sheet

PUBLISHED: Thu, 01 Jul 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Computer Associates Strategic Balance Sheet



Next Generation Management Architecture

PUBLISHED: Mon, 10 May 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

This report is the industry`s only source for understanding the structural nature of product evolution in the management marketplace. Rather than a traditional, cookie-cutter approach to market winners and losers, Next Generation Architecture provides a functional context for evaluating the strengths and weaknesses of management solution providers, and for understanding near- and long-term integration issues across brands. Next Generation Architecture is a unique and perfect complement to other types of market information in terms of understanding the choices from management providers today, while it affords a longer-term snapshot of where and how management solutions must evolve over the next five to ten years for them to stay competitive.



Alterpoint's DeviceAuthority Suite

PUBLISHED: Thu, 08 Apr 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Alertpoint's Device Authority Suite



Reflectent EdgeSight: Providing the end-user view

PUBLISHED: Thu, 18 Mar 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Reflectent's EdgeSight: Providing the end-user view



Empirix: Enhancing End User QoE in Inbound Voice Apps

PUBLISHED: Wed, 03 Mar 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA’s analysis of End user QoE in Inbound Voice Applications



Silverback: A Solution Providers Guide for Increasing Service Revenue

PUBLISHED: Tue, 02 Mar 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Silverback's Guide for Increasing Service Revenue



Netuitive Analytics: Automated Performance Knowledge

PUBLISHED: Tue, 17 Feb 2004 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Netuitive Analytics: Automated Performance Knowledge



Lucent Technologies VitalSuite: An Effective Tool for Optimizing VoIP Services

PUBLISHED: Wed, 12 Nov 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Lucent Technologies VitalSuite for Optimizing VoIP Services



HP's Strategic Partnership with Packet Design

PUBLISHED: Mon, 10 Nov 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of HP's Strategic Partnership with Packet Design



Visual Networks: Managing the WAN for Application Delivery

PUBLISHED: Wed, 29 Oct 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Visual Networks: Managing the WAN for Application Delivery



VIEO: How Advanced Management Technologies can Enable IT Evolution

PUBLISHED: Tue, 23 Sep 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of VIEO: How Advanced Management Technologies can Enable IT Evolution



Next Generation IT Organizations: An Evolutionary Approach to On-Demand Computing

PUBLISHED: Mon, 15 Sep 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

“On-Demand Computing,” “Adaptive Infrastructure,” and “Utility Computing” are all terms that reflect enhanced levels of business alignment and automation from an IT perspective. In many respects they are at core infrastructure management visions, because only through effective and cohesive infrastructure management can they evolve. As a result, they are driving a renewed interest in management technologies across the high technology marketplace. During the past six years, EMA has actively researched IT perceptions and requirements in terms of the adoption of management technologies and solutions. More recently, EMA has put added focus on organizational implications behind IT priorities for technology and solution sets, such as mapping differences in perceptions and priorities between the help desk and the operations center. This focus on IT organization and evolution was accelerated through research sponsored by Computer Associates.



Concord Acquires netViz Corp and Tavve Technology

PUBLISHED: Mon, 21 Jul 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Concord's acquisition of netVIZ Corp



Singlestep's Unity Offers a Uniques Mix of Integration and Control for Network Managers

PUBLISHED: Wed, 02 Apr 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Singlestep's Unity



BMC Acquisition of IT Masters Will Strengthen its Hand in Service Monitoring and Infrastructure Availability

PUBLISHED: Thu, 27 Mar 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA’s analysis of BMC’s acquisition of IT Masters



Why Management-on-Demand Initiative is a Bellwether for Industry Transformation

PUBLISHED: Thu, 27 Mar 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Computer Associates, Managing On Demand Computing Initiative



RiverSoft Acquisition

PUBLISHED: Wed, 22 Jan 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Micromuse's RiverSoft Acquisition



Gold Wire Technology: Defining a New Approach to Configuration Management

PUBLISHED: Mon, 20 Jan 2003 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA's analysis of Gold Wire Technology's Approach to Configuration Management


     

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