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Digital Transformation: Unified Infrastructure Management is Critical

PUBLISHED: Fri, 24 Jun 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

To support digital transformation IT organizations will be asked to adopt new technologies and architectures, including software-defined networking, hybrid clouds, and the Internet of Things. Many IT organizations are finding that their existing infrastructure monitoring tools do not fully support these technologies. While many IT professionals will be tempted to buy new tools to operationalize these technologies, they may benefit from adopting unified infrastructure monitoring tools that can be extended to support new digital infrastructure. This white paper explores these issues in detail and reviews the suitability of ScienceLogic, a leading provider of hybrid infrastructure monitoring, for addressing these management gaps.



CA Unified Infrastructure Management Deepens its Visibility Into Cloud and Hybrid IT With Comprehensive New Capabilities

PUBLISHED: Wed, 22 Jun 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Hybrid IT and cloud architectures are key enablers of digital transformation, but IT operation will need the right tools to assure applications and service performance in these new environments. Hybrid IT combines a variety of legacy and next-generation technologies, which presents a conundrum for the IT organization. Do they combine their existing management and monitoring tools with new tools that address new technologies like containers, cloud, and software-defined infrastructure? Or should they take a more unified approach to IT operations but extend their existing monitoring tools?

For the sake of efficiency and operational effectiveness, Enterprise Management Associates (EMA) recommends that IT organizations extend the visibility of their existing tools whenever possible. This paper explores a leading option for that approach. With its Unified Infrastructure Monitoring (CA UIM) solution, CA offers a hybrid IT monitoring platform with visibility into traditional  and next-generation technologies. CA UIM's modular architecture allows CA to extend visibility into new technologies on a continuous basis without reboots or software upgrades.



How Freshservice is Helping to Transform IT Service Management

PUBLISHED: Tue, 21 Jun 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

Unifying IT through a cost-effective, versatile approach to service management may sound like one of those stories that's too good to be true. But this report highlights just such an example--a Freshservice adoption that has energized a global transportation services company where IT services and business services 100% coincide. This report also looks at how Freshservice functionality fits in with IT service management (ITSM) market requirements, as a way of positioning both our case study and Freshservice itself in a broader industry context.



2016 EMA Vendors to Watch: Network Management

PUBLISHED: Tue, 24 May 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2016 EMA Vendors to Watch in the Network Management field including:

Aviatrix



Combat the Creeping Terror of Overcrowded Network Management Toolkits with Unified Infrastructure Management

PUBLISHED: Mon, 23 May 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Enterprise network managers tend to use large, diverse sets of management tools to monitor and troubleshoot their networks. EMA research has found that maintaining such an overcrowded management toolkit can make network operations dangerously ineffective. To address this problem, network managers need to take a strategic approach to how they procure and use their management tools. They should consolidate wherever possible and use unified, multifunction management systems that streamline their work processes and eliminate gaps in network visibility.



Transforming SME Network Operations With Paessler PRTG Network Monitor

PUBLISHED: Fri, 20 May 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Network managers at small and medium enterprises face many of the same challenges that their counterparts at large enterprises face, plus a few of their own. For instance, networking professionals at smaller companies often operate enterprise-grade technologies with fewer resources and smaller budgets. Therefore, these individuals need network availability and performance monitoring systems that are tailored to the technical requirements and business needs of small and medium enterprises. Enterprise Management Associates research has identified the key challenges that smaller companies face with network operations and identified the management tool capabilities that deliver the most value to these organizations. This white paper explores these findings and examines how Paessler PRTG Network Monitor, a leading network monitoring tool, addresses the unique needs of small and medium companies.



Report Summary - Effective BYOD Management: Empowering a Mobile Workforce

PUBLISHED: Thu, 05 May 2016 00:00:00 +0000
AUTHOR: Steve Brasen

This is a summary of the EMA research report, "Effective BYOD Management: Empowering a Mobile Workforce."

Full Report Abstract
Enterprise professionals are increasingly employing personally-owned smartphones, tablets, and laptops to perform business tasks. Even business-owned devices are commonly employed by users to perform personal tasks. Bring-your-own-device (BYOD) processes are increasingly being adopted to isolate, provision, secure, and support business applications, data, and services without limiting any employee's personal use of the devices. Common technologies employed to accomplish this include containerization, app wrapping, virtualization, and the deployment of dedicated secure applications. This EMA primary research report identifies emerging BYOD requirements and correlates the value of enterprise-class BYOD solutions to help organizations determine the best approaches for empowering end users, reducing costs, and meeting enterprise security requirements.



2016 EMA Vendors to Watch: Application Management

PUBLISHED: Thu, 05 May 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.

This document contains the 2016 EMA Vendors to Watch in the Application Management field including:

NS1



Effective BYOD Management: Empowering a Mobile Workforce

PUBLISHED: Wed, 04 May 2016 00:00:00 +0000
AUTHOR: Steve Brasen

Enterprise professionals are increasingly employing personally-owned smartphones, tablets, and laptops to perform business tasks. Even business-owned devices are commonly employed by users to perform personal tasks. Bring-your-own-device (BYOD) processes are increasingly being adopted to isolate, provision, secure, and support business applications, data, and services without limiting any employee's personal use of the devices. Common technologies employed to accomplish this include containerization, app wrapping, virtualization, and the deployment of dedicated secure applications. This EMA primary research report identifies emerging BYOD requirements and correlates the value of enterprise-class BYOD solutions to help organizations determine the best approaches for empowering end users, reducing costs, and meeting enterprise security requirements.



DevOps, Continuous Delivery, and the Cloud Journey: An Evolutionary Model

PUBLISHED: Fri, 29 Apr 2016 00:00:00 +0000
AUTHOR: Julie Craig

Enterprise Management Associates (EMA) has extensively researched the topics of DevOps and Continuous Delivery, with the latest study completed in Q4 2015. These studies have consistently found that the top four drivers of Continuous Delivery are business- and customer-related versus IT-driven. They include the following:

• Business demands for new products and services
• Customer demands for better application quality
• Customer demands for new products and services
• Business demands for products that improve competitive positioning in the marketplace

Businesses need new products and services to remain competitive, and customers expect to be able to interact with a company in efficient and seamless ways. However, there are still enormous challenges associated with streamlining collaboration across teams and lifecycle stages. 

This Enterprise Management Associates (EMA) White Paper explores the topics of DevOps and Continuous Delivery in the context of both on-premises and cloud-based applications. It focuses in particular on the software delivery function and the new requirements for delivering new IT services at high levels of speed, consistency, and quality. Finally, it highlights the capabilities within the BMC portfolio that support DevOps and Continuous Delivery in the context of strong operational governance.



Report Summary - Network Management Megatrends 2016: Managing Networks in the Era of the Internet of Things, Hybrid Cloud, and Advanced Network Analytics

PUBLISHED: Tue, 26 Apr 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy


Full Report Abstract
Networks have always been essential to the success of IT as they serve as the connective tissue for all other elements of IT infrastructure and services. However, in recent years, enterprises have begun leveraging networks as competitive assets. Given this reality, the network is now held to a higher standard of availability and performance than ever before. The tools and practices that network management teams use to deliver quality network services are more important than ever. 

This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) research report takes a detailed look at the current state of networks and network management. It examines several major areas of change and evolution affecting network management, or what EMA calls "megatrends." These megatrends include hybrid cloud networking, the Internet of Things, advanced network analytics, network management outsourcing, and network management tool consolidation.



Network Management Megatrends 2016: Managing Networks in the Era of the Internet of Things, Hybrid Cloud, and Advanced Network Analytics

PUBLISHED: Thu, 14 Apr 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Networks have always been essential to the success of IT as they serve as the connective tissue for all other elements of IT infrastructure and services. However, in recent years, enterprises have begun leveraging networks as competitive assets. Given this reality, the network is now held to a higher standard of availability and performance than ever before. The tools and practices that network management teams use to deliver quality network services are more important than ever. 

This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) research report takes a detailed look at the current state of networks and network management. It examines several major areas of change and evolution affecting network management, or what EMA calls "megatrends." These megatrends include hybrid cloud networking, the Internet of Things, advanced network analytics, network management outsourcing, and network management tool consolidation. 



LightCyber Report Summary - Achieving High-Fidelity Security

PUBLISHED: Fri, 08 Apr 2016 00:00:00 +0000
AUTHOR: David Monahan

This is a summary document, prepared for LightCyber, of the EMA research report, "Achieving High-Fidelity Security."


Full Report Abstract
The "High-Fidelity" research project was created to understand more about organizations' data collection and use habits with regard to security. Specifically, the research focused on the collection and use of network and endpoint data and examined how these data types are used individually and in tandem to create an information stream that provides high-value telemetry to its users about their environments.

Both network and endpoint data can be highly valuable in identifying threats from breaches (incursions into a secured environment) and compromises (the extraction of private/sensitive data or information) as well as malicious and negligent insider activities. However, these two data sources have their own strengths and weaknesses. Endpoints may suffer from inoperative/inoperable agents or a lack of deployment. Network segments may not have monitoring systems turned on or even installed, or their log detail and collection settings may not be high enough to provide sufficient detail.

Even in the cases where both network and endpoint data sources are active and operating as designed, neither data type is perfect for all use cases. But together network and endpoint data create a greater visibility than either can individually. Here the whole is truly greater than the sum of its parts.

This report outlines issues with data collection and use and shows how these gaps can impact an organization's ability to maintain high-fidelity security.



Advanced IT Analytics: A Look at Real Adoptions in the Real World

PUBLISHED: Thu, 07 Apr 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

The industry is abuzz with a mix of enthusiasm and confusion as advanced analytics are becoming assimilated by IT organizations for a wide variety of use cases, from performance to change and capacity planning, financial optimization, security, and support for cloud and agile. Part of the confusion stems from industry attempts to define advanced analytics for IT -- what EMA calls "advanced IT analytics" (AIA) -- far too narrowly, either purely in terms of discrete technologies or else as simply "big data." Another reason for the confusion is that the more prevalent nomenclature tends to direct advanced analytics for IT purely as an enabler for operations, whereas the data in this report shows just the opposite is true. AIA, as EMA understands it, provides a unifying layer that may support many IT as well as business roles.

Rather than forcing a template of technologies or data sources on our respondents, this exploratory research let the "real world" of active AIA deployments define itself. Our primary requirements included the following:

• AIA should be cross-domain and not restricted to just network, systems, application, database, or even business outcomes.
• AIA should require assimilating many different sources, whether third-party monitoring tools, different data sources, or ideally both. 
• Over and above this data, AIA requires the application of advanced heuristics, such as machine learning, advanced correlation, anomaly detection, or predictive trending.

We also required that all our respondents be actively engaged in their AIA initiative, either as managers or hands-on contributors. 



Viavi Observer SightOps: Infrastructure Monitoring for the Cloud Era

PUBLISHED: Tue, 22 Mar 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Enterprises are migrating applications and services to the cloud, but they are not completely abandoning their internal IT infrastructure. Network operations will be tasked with monitoring and troubleshooting both internal infrastructure and external public cloud infrastructure. Given this reality, network operations must adjust their management tools and practices for a hybrid world where applications and services span private infrastructure and public clouds. 

Viavi Solutions has introduced Observer SightOps, a cross-domain infrastructure monitoring system with visibility into private cloud, their associated components like virtualized servers, and leading public cloud environments. SightOps offers network operations an option for unified monitoring and troubleshooting of hybrid infrastructure.



Informatica Cloud Security Architecture Overview

PUBLISHED: Mon, 21 Mar 2016 00:00:00 +0000
AUTHOR: David Monahan

Today's cloud market is often a fragmented place where applications and data may each exist on multiple platforms anywhere in the world and where security is often perceived as a work in progress. IT teams are frequently supporting a mix of on-premises and cloud applications along with cloud integration services. Petabytes of confidential information are moving among these cloud applications and the security practices and safeguards for data are often suspect. Without the proper security programs in place by both the data owner and the cloud service provider, it is possible for data to be leaked or compromised at multiple points in the data lifecycle. Vulnerabilities can occur at any point as data moves from users and their endpoints to the servers in a hosted data center, across communication lines out to the cloud, within the cloud environment, or in return transmissions to users. 

As organizations adopt and internally implement an ever-increasing number of cloud applications, Informatica has stepped up to provide cohesive security and protection required by CSOs to protect business-critical data. Informatica Cloud brings cloud, on-premises, relational, and big data together for better value and easier management. With its web-based application, Informatica provides thorough cloud security throughout the data lifecycle. Possible security challenges found throughout the infrastructure include data transmission, data standards and connectivity, data governance, and audit compliance. To address these challenges, Informatica has created a layered, holistic security structure that is resistant to attack and resilient against failure. 



Analytics in the Cloud

PUBLISHED: Wed, 09 Mar 2016 00:00:00 +0000
AUTHOR: Lyndsay Wise

Cloud adoption has increased over the past several years. Starting with the use of Salesforce.com for customer relationship management, organizations have leveraged the cloud to provide platform, operational, and analytical support. These organizations have experienced the benefits of quicker time to implement, while analytics and business intelligence in the cloud have been slower to reach widespread acceptance. Now, organizations are taking advantage of platforms, data integration, and analytics offerings to address their analytics and business intelligence requirements.

To determine the status of Analytics and Business Intelligence in the Cloud, Enterprise Management Associates (EMA) embarked on an end-user research study to examine the current state of cloud-based analytics. For this research, EMA invited pre-qualified business stakeholders and information technology professionals to complete an extensive web-based survey. As part of the survey, 208 panelists responded to an invitation to provide their insights on cloud-based analytics and business intelligence strategies and implementation practices. To offer a neutral enterprise view, the respondent pool was also balanced. Business stakeholders represented 53% of respondents. Technologists accounted for 47% of the panel. The survey was executed in September 2015 with respondents from around the world including North America and Europe.



2016 EMA Vendors to Watch: Systems Management

PUBLISHED: Wed, 09 Mar 2016 00:00:00 +0000
AUTHOR: Steve Brasen

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2016 EMA Vendors to Watch in the Systems Management field including: 

Smith Micro



2016 EMA Vendors to Watch: Storage Management

PUBLISHED: Wed, 09 Mar 2016 00:00:00 +0000
AUTHOR: Jim Miller

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2016 EMA Vendors to Watch in the Storage Management field including:

Cohesity



Report Summary - Analytics in the Cloud

PUBLISHED: Wed, 09 Mar 2016 00:00:00 +0000
AUTHOR: Lyndsay Wise

This is a summary document of the EMA "Analytics in the Cloud"research report.

Full Report Abstract
Cloud adoption has increased over the past several years. Starting with the use of Salesforce.com for customer relationship management, organizations have leveraged the cloud to provide platform, operational, and analytical support. These organizations have experienced the benefits of quicker time to implement, while analytics and business intelligence in the cloud have been slower to reach widespread acceptance. Now, organizations are taking advantage of platforms, data integration, and analytics offerings to address their analytics and business intelligence requirements.

To determine the status of Analytics and Business Intelligence in the Cloud, Enterprise Management Associates (EMA) embarked on an end-user research study to examine the current state of cloud-based analytics. For this research, EMA invited pre-qualified business stakeholders and information technology professionals to complete an extensive web-based survey. As part of the survey, 208 panelists responded to an invitation to provide their insights on cloud-based analytics and business intelligence strategies and implementation practices. To offer a neutral enterprise view, the respondent pool was also balanced. Business stakeholders represented 53% of respondents. Technologists accounted for 47% of the panel. The survey was executed in September 2015 with respondents from around the world including North America and Europe.



EMA Radar for Workload Automation (WLA): Q1 2016

PUBLISHED: Tue, 08 Mar 2016 00:00:00 +0000
AUTHOR: Dan Twing

Hybrid cloud, DevOps, big data and digitalization are driving a need for more sophisticated workload automation, which underpins the consistent delivery of traditional and cutting edge workloads. Modern workloads require more sophistication; data is collected from a greater variety of sources, and the success or failure of job streams can be directly exposed to both business users and customers. Significant enhancements in workload automation (WLA) tools have been added in recent years to address these trends. This Enterprise Management Associates (EMA) RADAR report identifies the thirteen leading WLA platforms and empirically compares and grades them against a broad range of measurements to determine overall product strengths and cost efficiencies.

Evaluated solutions include:

1. Arcana
2. ASCI
3. Automic
4. BMC
5. CA Technologies
6. Cisco Systems
7. Flux
8. HelpSystems
9. IBM
10. MVP Software
11. SMA Solutions
12. Stonebranch
13. Vinzant



Report Summary - EMA Radar for Workload Automation (WLA): Q1 2016

PUBLISHED: Tue, 08 Mar 2016 00:00:00 +0000
AUTHOR: Dan Twing

 
Full Report Abstract
Hybrid cloud, DevOps, big data and digitalization are driving a need for more sophisticated workload automation, which underpins the consistent delivery of traditional and cutting edge workloads. Modern workloads require more sophistication; data is collected from a greater variety of sources, and the success or failure of job streams can be directly exposed to both business users and customers. Significant enhancements in workload automation (WLA) tools have been added in recent years to address these trends. This Enterprise Management Associates (EMA) RADAR report identifies the thirteen leading WLA platforms and empirically compares and grades them against a broad range of measurements to determine overall product strengths and cost efficiencies.

Evaluated solutions include:

1. Arcana
2. ASCI
3. Automic
4. BMC
5. CA Technologies
6. Cisco Systems
7. Flux
8. HelpSystems
9. IBM
10. MVP Software
11. SMA Solutions
12. Stonebranch
13. Vinzant



How Cherwell is Transforming Service Management: Three Deployments -- Three Views

PUBLISHED: Mon, 07 Mar 2016 00:00:00 +0000
AUTHOR: Dennis Drogseth

Recent EMA industry dialog and research clearly indicate a changing role for IT service management (ITSM) far beyond its traditional boundaries. Rather than being a reactive island amidst a storm of customer discontent, a growing number of ITSM teams are evolving into a fully integrated force in transforming IT organizations overall--a transformation directed at both IT and business outcomes as is increasingly required in the digital age. 

This EMA report looks at Cherwell Software--one of the leading innovators in ITSM, IT asset management, and enterprise process optimization--in the context of three very telling deployments. The Q&As presented here should also provide IT teams with narratives about how ITSM-centric technology investments can begin not only to optimize IT but also to deliver critical business-specific values.



Next-Generation Endpoint Security Market Sizing and Forecast 2016-2020

PUBLISHED: Tue, 01 Mar 2016 00:00:00 +0000
AUTHOR: David Monahan

This vendor-related research focuses on solution providers that are providing proactive next-generation endpoint security services covering prevention, detection, and response. EMA provided all identified participants the opportunity to participate in both a vendor-answered questionnaire and interviews. EMA then combined that information with research efforts external to the providers to create company profiles and assess each on their applicability to the space as well as their market share by revenue and license volumes. Most of the vendors competing in this space have emerged or refocused in the last few years, with only a few having competed in the market for more than five years.

As with any study, this study is only as good as its data inputs. This research identified 34 solution-provider candidates as participants. Of those companies, nine vendors elected not to respond or share data. Within the remaining 25, some were unable to provide complete data due to company policy.

The Next-Generation Endpoint Security (NGES) market is most similar to the Endpoint Threat Detection and Response (EDR) market identified by Gartner, but also overlaps the Specialized Threat Analysis and Protection (STAP) market identified by IDC. It is contained within the broader endpoint software security market, which includes traditional antivirus, also identified by IDC, and the even larger endpoint security market identified by "MarketsandMarkets", which includes all of the previous functionalities plus firewall, endpoint device control, and more. There is not a more comprehensive report in the market today discussing endpoint security.

The NGES market is highly competitive. With a 2013-2014 annual growth rate over 100% and 2014-2015 shaping up similarly, NGES is pushing a five-year compounded annual growth rate (CAGR) of over 50%.



Master Data Management for Data-driven Organizations Key Findings - Prepared for Talend

PUBLISHED: Tue, 01 Mar 2016 00:00:00 +0000
AUTHOR: John Myers

Data-driven organizations are breaking down barriers to new and innovative markets via access to a higher level of information and leveraging that information at speeds that previous organizations could only dream of. At the core of this disruption is the ability to provide context to viewing habits, passenger and driver quality, and purchase history. All of these concepts require disruptive, data-driven organizations to have access to the most up-to-date metadata on customers, products, and locations, as well as a robust master data management (MDM) practice to leverage that information in the right places and at the right times.



Master Data Management for Data-driven Organizations Report Summary - Prepared for Talend

PUBLISHED: Tue, 01 Mar 2016 00:00:00 +0000
AUTHOR: John Myers

Data-driven organizations are breaking down barriers to new and innovative markets via access to a higher level of information and leveraging that information at speeds that previous organizations could only dream of. At the core of this disruption is the ability to provide context to viewing habits, passenger and driver quality, and purchase history. All of these concepts require disruptive, data-driven organizations to have access to the most up-to-date metadata on customers, products, and locations, as well as a robust master data management (MDM) practice to leverage that information in the right places and at the right times.



Achieving High-Fidelity Security: Combining Network & Endpoint Monitoring With RSA Security Analytics and RSA ECAT

PUBLISHED: Fri, 26 Feb 2016 00:00:00 +0000
AUTHOR: David Monahan

The term "hi-fidelity" was first coined in the entertainment industry in the 1950s to indicate advances in audio technology that provided the listener with a richer "just like being there" experience. In the security context, "high fidelity" communicates the ability to provide a richer experience to the security analyst to deliver better security outcomes.

High-fidelity security systems provide more comprehensive and timelier information from multiple sources, both internal and external, in the appropriate volume and with the appropriate types of data to provide the best context and priority for decision making and to drive appropriate detection and incident response activities.

This paper discusses the benefits of using both network and endpoint data with a strong analysis toolset to create high-fidelity security.



Achieving High-Fidelity Security

PUBLISHED: Wed, 17 Feb 2016 00:00:00 +0000
AUTHOR: David Monahan

The "High-Fidelity" research project was created to understand more about organizations' data collection and use habits with regard to security. Specifically, the research focused on the collection and use of network and endpoint data and examined how these data types are used individually and in tandem to create an information stream that provides high-value telemetry to its users about their environments.

Both network and endpoint data can be highly valuable in identifying threats from breaches (incursions into a secured environment) and compromises (the extraction of private/sensitive data or information) as well as malicious and negligent insider activities. However, these two data sources have their own strengths and weaknesses. Endpoints may suffer from inoperative/inoperable agents or a lack of deployment. Network segments may not have monitoring systems turned on or even installed, or their log detail and collection settings may not be high enough to provide sufficient detail.

Even in the cases where both network and endpoint data sources are active and operating as designed, neither data type is perfect for all use cases. But together network and endpoint data create a greater visibility than either can individually. Here the whole is truly greater than the sum of its parts.

This report outlines issues with data collection and use and shows how these gaps can impact an organization's ability to maintain high-fidelity security.



Closing SDN and NFV Management Gaps for Communication Service Providers with CA Virtual Network Assurance

PUBLISHED: Wed, 17 Feb 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Enterprise Management Associates (EMA) research has revealed that communications service providers that have adopted software-defined networking (SDN) and network functions virtualization (NFV) lack the tools they need to manage these new networks. Unless they modify or replace their operations support and readiness tools and service assurance systems, these communications service providers will fail to gain a return on investment with SDN and NFV. CA Technologies has introduced Virtual Network Assurance, a software gateway that SDN- and NFV-enables its leading network management products. 



CA Virtual Network Assurance Enables Enterprises to Manage SDN and NFV

PUBLISHED: Wed, 17 Feb 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Enterprise Management Associates research has revealed that early adopters of software-defined networking (SDN) and network functions virtualization (NFV) lack the tools they need to manage these new networks. Unless they modify or replace their monitoring and troubleshooting tools, these enterprises will fail to gain a return on investment with SDN. CA Technologies has introduced Virtual Network Assurance, a software gateway that SDN/NFV-enables its leading network management products.



Report Summary - Achieving High-Fidelity Security

PUBLISHED: Wed, 17 Feb 2016 00:00:00 +0000
AUTHOR: David Monahan

This is a summary of the EMA research report, "Achieving High-Fidelity Security."


Full Report Abstract
The "High-Fidelity" research project was created to understand more about organizations' data collection and use habits with regard to security. Specifically, the research focused on the collection and use of network and endpoint data and examined how these data types are used individually and in tandem to create an information stream that provides high-value telemetry to its users about their environments.

Both network and endpoint data can be highly valuable in identifying threats from breaches (incursions into a secured environment) and compromises (the extraction of private/sensitive data or information) as well as malicious and negligent insider activities. However, these two data sources have their own strengths and weaknesses. Endpoints may suffer from inoperative/inoperable agents or a lack of deployment. Network segments may not have monitoring systems turned on or even installed, or their log detail and collection settings may not be high enough to provide sufficient detail.

Even in the cases where both network and endpoint data sources are active and operating as designed, neither data type is perfect for all use cases. But together network and endpoint data create a greater visibility than either can individually. Here the whole is truly greater than the sum of its parts.

This report outlines issues with data collection and use and shows how these gaps can impact an organization's ability to maintain high-fidelity security.



Report Summary - Managing Tomorrow's Networks: The Impacts of SDN and Network Virtualization on Network Management

PUBLISHED: Thu, 28 Jan 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

This is a summary of the Enterprise Management Associates (EMA) research report, "Managing Tomorrow's Networks: The Impacts of SDN and Network Virtualization on Network Management."

Full Report Abstract
Software-defined networking (SDN) has the potential to be the most disruptive technology the networking industry has seen in a generation. While SDN and related technologies, such as network virtualization and network functions virtualization (NFV), offer both enterprises and network service providers the opportunity to make their networks more agile, automated, and transformative for the business, there are many unanswered questions. For instance, we don't fully understand how networking organizations will engineer and operationalize SDN. Furthermore, it is becoming quite clear that existing network management tools and practices are not fully prepared to support these new architectures.

This research study explores these issues in detail. EMA has surveyed early SDN adopters among enterprises and network service providers to understand how organizations are using SDN, network virtualization, and NFV. More importantly, this study reveals just how prepared these early adopters are to manage these technologies. It assesses the readiness of enterprises to manage data-center SDN underlays and overlays, software-defined WAN, campus SDN, and enterprise NFV. The research also reveals the abilities of network service providers to manage SDN and NFV in their telco networks.

As this report will demonstrate, the majority of enterprises and service providers have discovered that their existing network engineering, monitoring, and troubleshooting tools do not fully support SDN, NFV, and network virtualization. This EMA research report identifies the functional requirements that SDN adopters want added to their management systems. It also explores the use cases, benefits, and organizational impacts of SDN adoption. 



Omnichannel, Microservices, and "Modern" Applications: How are YOU Managing User Perceptions and the Customer Experience?

PUBLISHED: Thu, 28 Jan 2016 00:00:00 +0000
AUTHOR: Julie Craig

This Enterprise Management Associates white paper explores the challenges and benefits of delivering complex applications in an omnichannel landscape. It explores application delivery from the customer, corporate, and Line of Business (LOB) perspectives, with a focus on tools-driven automation supporting the delivery of complex applications at the high levels of quality that businesses demand and customers expect. Finally, it highlights the ways in which CA Technologies is building support for modern application delivery patterns into its product line, addressing the needs of modern IT organizations in a complex, customer-driven business climate.



Real-Time Network Telemetry Is Essential to SDN Management and Orchestration

PUBLISHED: Fri, 22 Jan 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Software-defined networking (SDN) introduces unprecedented dynamism and virtualization to the core networks of communications service providers (CSPs) and very large enterprises. Given that CSPs use management systems that were designed to operate and maintain static, hardware-centric network infrastructure, network operators are discovering that their existing toolsets aren't ready to support SDN. They need new tools with real-time visibility and analytics that can help them validate that the highly programmable SDN technologies they are implementing are actually helping them achieve their network transformation objectives. Packet Design is leveraging its heritage as a route analytics innovator to deliver an SDN management and orchestration solution to CSPs and large enterprises.



Insights Across the Hybrid Enterprise: Big Data 2015 Research Summary for Teradata

PUBLISHED: Wed, 13 Jan 2016 00:00:00 +0000
AUTHOR: John Myers

Since its inception, the concept of "big data" has been widely associated with a single data management platform: Hadoop. This connection may be due to the popularity of the use of the Hadoop platform to store and process large amounts of multistructured data. However, Hadoop is not the only answer to the question of "what is big data?"

As was explored in the inaugural EMA/9sight survey in 2012, big data is both a way to look at new sources of data and how organizations place that information under management. Big data has attracted a wide range of application innovators as well as many protesters against the dominance of relational databases and data warehouses. The EMA/9sight surveys use a deliberately broad definition of big data to inspire end users to think beyond the box of Hadoop. The survey explores the wide range of ways in which nontraditional data, often in combination with more traditional types, has enabled new or improved business processes. As was established in previous studies in 2012 and 2013 and again in 2014, big data offers a wide range of possibilities, but the name "big data" itself keeps media and industry eyes focused on size as the defining feature.



Managing Tomorrow's Networks: The Impacts of SDN and Network Virtualization on Network Management

PUBLISHED: Mon, 11 Jan 2016 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Software-defined networking (SDN) has the potential to be the most disruptive technology the networking industry has seen in a generation. While SDN and related technologies, such as network virtualization and network functions virtualization (NFV), offer both enterprises and network service providers the opportunity to make their networks more agile, automated, and transformative for the business, there are many unanswered questions. For instance, we don't fully understand how networking organizations will engineer and operationalize SDN. Furthermore, it is becoming quite clear that existing network management tools and practices are not fully prepared to support these new architectures.

This research study explores these issues in detail. EMA has surveyed early SDN adopters among enterprises and network service providers to understand how organizations are using SDN, network virtualization, and NFV. More importantly, this study reveals just how prepared these early adopters are to manage these technologies. It assesses the readiness of enterprises to manage data-center SDN underlays and overlays, software-defined WAN, campus SDN, and enterprise NFV. The research also reveals the abilities of network service providers to manage SDN and NFV in their telco networks.

As this report will demonstrate, the majority of enterprises and service providers have discovered that their existing network engineering, monitoring, and troubleshooting tools do not fully support SDN, NFV, and network virtualization. This EMA research report identifies the functional requirements that SDN adopters want added to their management systems. It also explores the use cases, benefits, and organizational impacts of SDN adoption. 



EMA Radar for Mobile Device Management (MDM): Q1 2016

PUBLISHED: Mon, 28 Dec 2015 00:00:00 +0000
AUTHOR: Steve Brasen

Productivity with an increasingly mobile workforce is dependent on the reliability and performance of portable devices -- including smartphones and tablets -- to access and run business applications while still meeting business requirements for security and compliance. Mobile device management (MDM) provides the endpoint-focused processes and solutions for accelerating user productivity and device reliability. This Enterprise Management Associates (EMA) RADAR report identifies the sixteen leading MDM platforms and empirically compares and grades them against a broad range of measurements to determine overall product strengths and cost efficiencies.



Report Summary - EMA Radar for Mobile Device Management (MDM): Q1 2016

PUBLISHED: Mon, 28 Dec 2015 00:00:00 +0000
AUTHOR: Steve Brasen

This is a summary of the EMA Radar for Mobile Device Management (MDM): Q1 2016.


Full Report Abstract
Productivity with an increasingly mobile workforce is dependent on the reliability and performance of portable devices -- including smartphones and tablets -- to access and run business applications while still meeting business requirements for security and compliance. Mobile device management (MDM) provides the endpoint-focused processes and solutions for accelerating user productivity and device reliability. This Enterprise Management Associates (EMA) RADAR report identifies the sixteen leading MDM platforms and empirically compares and grades them against a broad range of measurements to determine overall product strengths and cost efficiencies.



Automating for Digital Transformation: Tools-Driven DevOps and Continuous Software Delivery in the Enterprise

PUBLISHED: Tue, 15 Dec 2015 00:00:00 +0000
AUTHOR: Julie Craig

This Enterprise Management Associates (EMA) research report builds on EMA's earlier research on these same topics. It reflects the findings of survey data gathered during the month of October, 2015 from technology professionals "on the front lines" of application delivery. It assesses the degree of alignment between IT and business, uncovers best practices for DevOps and Continuous Delivery in high performing companies, and evaluates the role of tools in promoting a growing Digital Economy. Finally, it identifies the links between both DevOps and Continuous Delivery and revenue growth and reveals the top "wish list" tools in these spaces for 2016.



Report Summary - Automating for Digital Transformation: Tools-Driven DevOps and Continuous Software Delivery in the Enterprise

PUBLISHED: Tue, 15 Dec 2015 00:00:00 +0000
AUTHOR: Julie Craig

This is a summary of the EMA research report, "Automating for Digital Transformation: Tools-Driven DevOps and Continuous Software Delivery in the Enterprise."


Full Report Abstract
This Enterprise Management Associates (EMA) research report builds on EMA's earlier research on these same topics. It reflects the findings of survey data gathered during the month of October, 2015 from technology professionals ìon the front linesî of application delivery. It assesses the degree of alignment between IT and business, uncovers best practices for DevOps and Continuous Delivery in high performing companies, and evaluates the role of tools in promoting a growing Digital Economy. Finally, it identifies the links between both DevOps and Continuous Delivery and revenue growth and reveals the top "wish list" tools in these spaces for 2016.



Hyperglance: Streamlined Operations via Management System Abstraction

PUBLISHED: Fri, 04 Dec 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

As enterprises adopt hybrid software-defined infrastructure, IT organizations need management tools that provide visibility and control over the entire infrastructure domain. With increased virtualization, new software-defined technologies, and multiple public and private clouds, the levels of abstraction in these enterprises are simply too complex for the sprawling management toolsets that many IT organizations have in place. Organizations need to find ways to consolidate visibility and management wherever they can. Hybrid infrastructure management vendor Hyperglance offers enterprises a visibility and control layer inspired by video game graphics. It can collect data from multiple technologies and domains and present it in one interactive view with live fault and performance information that IT teams can immediately take action on from within the tool.



IBM Rolls Out Smart IT Solutions with Runbook Automation and Alert Notification Services

PUBLISHED: Fri, 04 Dec 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

The notion that IT organizations are at a pivotal point in their evolution has almost become a cliché.  Terms like "cloud," "mobile," "agile," and "digital transformation" are among the phrases that often herald how and why IT must change. 

However, what's too often neglected in all the glitz and hype is the need to combine accessible, enabling technological advances with a well-thought-out human interface, along with process values and a clear understanding of role-related and organizational needs. Indeed, in EMA's recent research on digital and IT transformation, issues in organization, process, and dialog trumped technology-specific roadblocks for both business and IT stakeholders. And when it came to metrics, availability and performance stood out as the top concerns for all roles. After all, it’s hard for a service to be transformative when it’s not there!

It's therefore with delight that EMA has had the privilege of reviewing IBM's new offerings for runbook automation and alert notification. The two solutions are meaningfully intertwined with an eye to clear benefit-driven parameters, and both offer what might be called an "IT-smart" approach to building new levels of effectiveness in IT operations, as well as improved efficiencies between operations and the service desk.



Unified Performance Management: Moving Beyond the Silos

PUBLISHED: Mon, 23 Nov 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Enterprises are adopting hybrid clouds and software-defined infrastructure to accelerate their ability to deliver scalable applications in a very competitive business environment. These new architectures are extremely complex, which is forcing IT organizations to establish multidisciplinary cross-domain operations teams to support them. These teams need unified performance management and service assurance platforms that encourage collaboration and provide cross-domain operational visibility. Riverbed SteelCentral Platform is an example of a management system that combines application performance management (APM), network performance management (NPM) and network configuration management into a unified solution that helps IT operations support application delivery more effectively and efficiently.



Analytics in the Cloud Research Summary for SAP

PUBLISHED: Mon, 16 Nov 2015 00:00:00 +0000
AUTHOR: John Myers

Cloud-based applications have been mainstream since Salesforce.com brought customer relationship management to the masses in the 2000s. Cloud implementations had the advantage of providing faster time to provisioning and a significantly different cost structure from traditional software implementations based on on-premises installations. However, analytics and business intelligence in the cloud were slower to reach widespread acceptance. First, analytical and business intelligence applications have different data schema implementations from traditional operational applications. These applications can be uniquely configured for individual organizations and are often more difficult to implement on a mass basis than they might be for an operational system.

To determine the status of Analytics and Business Intelligence in the Cloud, Enterprise Management Associates (EMA) embarked on an end-user research study to look at the current state of cloud-based analytics. For this research, EMA invited pre-qualified business stakeholders and information technology professionals to complete an extensive web-based survey. As part of the survey, 257 panelists responded to an invitation to provide their insights on cloud-based analytics and business intelligence strategies and implementation practices. To offer a neutral enterprise view, the respondent pool was also balanced. Business stakeholders represented 44% of respondents. Technologists were 56% of the panel. The survey was executed in November 2014 with respondents from around the world including North America and Europe.



2015 EMA Vendors to Watch: Network Management

PUBLISHED: Fri, 13 Nov 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2015 EMA Vendors to Watch in the Network Management field including:

Arkin
Avi Networks
Dispersive Technologies
Kentik
Real Status
Teridion
VeloCloud
YOTTAA 



Advanced Security Analytics in Achieving Continuous Security Intelligence

PUBLISHED: Tue, 03 Nov 2015 00:00:00 +0000
AUTHOR: David Monahan

Information Security has always been a large producer and consumer of data. More sophisticated best practices and expanding compliance and regulatory requirements have almost exponentially accelerated the production and consumption of data. Event and activity logs have grown to Big Data proportions and the diversity of data being consumed has become significantly more varied. As the need for continuous security intelligence and accelerated incident response increases, traditional log and event management tools and monitoring practices are becoming increasingly insufficient.

IT and Security are deluged with thousands of alerts daily, a majority of which appear to be critical, making response an insurmountable task with affordable staff levels and traditional tools. With so many critical alerts, they have moved from the analogy of finding the needle in the haystack to identifying and prioritizing THE needle in the stack of needles.

The era of Big Data has begun demonstrating to information security that there is more that can, and must, be done to identify threats, reduce risk, address fraud and improve compliance monitoring activities by bringing better context to data creating information for actionable intelligence. 

This research studies how both management and operations level IT and information security practitioners perceive the change in the volume and types of data available and the tools needed to provide analysis to generate actionable threat intelligence. 

Advanced security analytics provide new adaptive algorithms called Machine Learning and Big Data analysis techniques that can be utilized to identify abstract data relationships, anomalies, trends, fraudulent and other behavioral patterns, creating information where only data existed. The era of Big Data is driving the next technology evolution. 

Security analytics, though a relatively new field of technology, is the next step in detection and response technology, with possible impacts on prevention as well. Machine-learning algorithms and analysis techniques have advanced far beyond the capabilities of what was available in the commercial markets only 2-3 years ago. They also address the issue dubbed "We don’t know what we don't know." Security analytics' core function is to monitor and collect vast amounts of information from the environment to identify threats that indicate elevated risk and ultimately prevent lateral spread of those threats and data exfiltration. To succeed in this endeavor, the analytics platform performs the identification of threats and prioritization of threats without the requirement for the administrators and analysts to create policies or rules.

Security analytics tools provide practitioners a means to meet their needs for continuous actionable security intelligence to provide timely response to attacks to prevent attacks from becoming breaches.



Overcoming the Top 5 Challenges to Windows 10 Adoption

PUBLISHED: Mon, 02 Nov 2015 00:00:00 +0000
AUTHOR: Steve Brasen

The introduction of Windows 10 promises a wealth of advantages for enhancing user experiences. Most notably, it unifies the operating environment across mobile and PC endpoints. However, organizations faced with performing mass migrations to the new platforms face a number of significant challenges. Revealed in this EMA white paper are the top 5 challenges to the enterprise adoption of Windows 10 and the prescriptive identification of solutions that will ensure simplified, reliable, and cost-effective migration processes.



2015 EMA Vendors to Watch: Storage Management

PUBLISHED: Fri, 16 Oct 2015 00:00:00 +0000
AUTHOR: Jim Miller

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2015 EMA Vendors to Watch in the Storage Management field including:

A3CUBE
Catalogic
ioFABRIC
Unitrends
XOcur



Automic Continuous Delivery for Siebel: Pain Relief for Siebel Agility Headaches

PUBLISHED: Tue, 13 Oct 2015 00:00:00 +0000
AUTHOR: Julie Craig

Recently, Automic has augmented its flagship Automic Release Automation product (ARA) with a new set of capabilities and templates supporting the unique architectural, operational, and administrative aspects of Oracle's Siebel Customer Relationship Management (CRM) solution. Automic Continuous Delivery for Siebel enables development teams to deliver Siebel-specific upgrades and modifications at a level of agility commensurate with that of the web applications and mobile ìappsî that interoperate with Siebel code and data.

This Enterprise Management Associates (EMA) white paper details the capabilities of this new solution and its value proposition for companies seeking to accelerate Continuous Delivery in Siebel environments.



Report Summary - Security Awareness Training: Are We Getting Any Better at Organizational and Internet Security?

PUBLISHED: Tue, 06 Oct 2015 00:00:00 +0000
AUTHOR: David Monahan


Full Report Abstract
2014 was dubbed "the year of the breach" as over a billion consumer records across nearly every industry vertical worldwide were exposed, costing billions of dollars in recovery costs and lost revenue for the affected organizations. Though this was a tough wake-up call, many organizations have seen that technology, though a necessary part of a security strategy, is not able to fully prevent breaches. They see that people are now most often the weakest link in security defense. At the same time, the old strategies of locking down everything so people cannot possibly cause a problem increases worker and business friction to a point that is unacceptable to both, putting security programs, and the security personnel, at-risk. To achieve both security and usability, security teams must create a change in the mentality and even business culture that by making personnel more aware of and vigilant against the various attacks they face on a near daily basis.

For the 2015 Security Awareness Training: Are We Getting Any Better at Organizational and Internet Security? report, EMA surveyed nearly 600 people in North America across the small-to-medium businesses (SMB), midmarket, and enterprise spaces. Respondents represented line of business, IT, and security/fraud/risk across major verticals including education, finance/banking/insurance, government/nonprofit, health care/medical/pharma, retail, and utilities/infrastructure. 

The research revealed that a tremendous shift in awareness training programs has taken place, especially across the previously underserved SMB space. While in 2014 56% of individuals reported they had not received any training from their organizations, in 2015, 59% indicated they had now received some level of training. Many positive trends continued in the research showing the following.

** Training content is becoming more accessible to organizations of all sizes from both a delivery and cost perspective.
** Programs are becoming more effective and have better measurement and management capabilities.
** Due to training, employees are better at recognizing various forms of social engineering.
** Trained personnel recognize that they make better security choices at home as well as at work, further increasing the value of training.

Through awareness, as a collective corporate and Internet populace we are becoming more diligent in detecting and avoiding compromise by social engineering methods, especially phishing attacks. However, attackers are constantly honing their skills and adapting their attack methods. Only through continued diligence and expansion can we be successful in the long run. Program content and delivery must change to include new attack methods and programs must continue to expand to train the other 41% that have not received training as of yet.



Digital and IT Transformation: A Global View of Trends and Requirements

PUBLISHED: Wed, 30 Sep 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

The world of IT services and the world of business or organizational services are coming together as never before. This is true both in terms of the magnitude of the impacts on IT culture and organization, and in terms of the variety of ways that IT services, digital services, and business services are becoming a single interconnected continuum. The two key drivers for this transformation are actually intertwined--the fact that digital services are impacting, and in many cases recreating, entire business models is not at all unrelated to the emergence of a new population of consumers that are far more inclined to view digital services as a part of their everyday lives. 

The term most often applied to this transition as viewed from a business perspective is "digital transformation." When an organization is focused on IT becoming more effective in and of itself in support of the business, the term most typically used has been "IT transformation."  

In order to provide a data-driven foundation for addressing the many challenges described above, Enterprise Management Associates (EMA) undertook research targeting digital and IT transformation. Our goal was to discover what the truth really is surrounding these critical (and sometimes overused) terms. To optimize the depth and value of this unique research, EMA partnered with the IT Transformation Institute.



Report Summary - Digital and IT Transformation: A Global View of Trends and Requirements

PUBLISHED: Wed, 30 Sep 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

This is a summary of the EMA research report, Digital and IT Transformation: A Global View of Trends and Requirements.

Full Report Abstract
The world of IT services and the world of business or organizational services are coming together as never before. This is true both in terms of the magnitude of the impacts on IT culture and organization, and in terms of the variety of ways that IT services, digital services, and business services are becoming a single interconnected continuum. The two key drivers for this transformation are actually intertwined--the fact that digital services are impacting, and in many cases recreating, entire business models is not at all unrelated to the emergence of a new population of consumers that are far more inclined to view digital services as a part of their everyday lives. 

The term most often applied to this transition as viewed from a business perspective is "digital transformation." When an organization is focused on IT becoming more effective in and of itself in support of the business, the term most typically used has been "IT transformation."  

In order to provide a data-driven foundation for addressing the many challenges described above, Enterprise Management Associates (EMA) undertook research targeting digital and IT transformation. Our goal was to discover what the truth really is surrounding these critical (and sometimes overused) terms. To optimize the depth and value of this unique research, EMA partnered with the IT Transformation Institute.



2015 EMA Vendors to Watch: Hybrid Cloud & Infrastructure Management Research (HCIM)

PUBLISHED: Fri, 25 Sep 2015 00:00:00 +0000
AUTHOR: Dan Twing

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2015 EMA Vendors to Watch in the Hybrid Cloud & Infrastructure Management Research (HCIM) field including: 

Sysdig
ZeroStack



Copy Data Management, An Economic Impact Analysis

PUBLISHED: Tue, 22 Sep 2015 00:00:00 +0000
AUTHOR: Jim Miller

Storage is now the leading consumer of the IT budget in most enterprises. A large contributor to storage costs is the number of data copies needed for the many mission-critical functions that IT handles such as data protection, business analytics and test development. A copy data management solution can bring efficiencies to the copy data management function, while improving IT's ability to meet its service level agreements (SLAs) and other commitments to the business. Catalogic's ECX extends beyond traditional copy data management solutions, allowing the IT team to manage the process of copy creation, and to orchestrate the use of copy data in support of the various functions that require it. ECX is unique in that it is designed to plug into the existing virtualization and storage technologies that are already deployed in the data center, rather than requiring the deployment of net new infrastructure. This has the potential to yield significant ROI to the IT organization and can deliver costs savings measured in millions of dollars over brief time horizons. This paper identifies and quantifies the cost savings realized from ECX, using a hypothetical IT environment for a medium-to-large business.  While the paper quantifies the costs for a specific environment, the results can be extrapolated up or down to predict cost savings for other organizations



Report Summary - EMA Research Report: Data-Driven Security Reloaded: A Look into Data and Tools Used for Prevention Detection and Response

PUBLISHED: Mon, 21 Sep 2015 00:00:00 +0000
AUTHOR: David Monahan


Full Report Abstract
Security professionals often wrestle with the unknown, struggling with a daunting array of exposures and threats. They are not trying to identify the needle in the haystack but the needle in the stack of needles. Each activity within a network, system, or application may be "the one" that indicates an Advanced Persistent Threat (APT) has taken hold or an insider has gone rogue and requires a response. But how do they know which one is the one?

In most cases, the key to success is not just more data but better data -- data that provides context to improve incident analysis and, therefore, appropriate and timely response. Better data can also help security teams to be more proactive. Accurate and timely information in the volumes collected today, however, is not manageable by human hands and eyes alone. Security professionals need the tools that allow them to identify the how and where attacks succeed in overcoming defenses.

In the update to the 2014 Evolution of Data-Driven Security study, Enterprise Management Associates (EMA) returns with updated research that encompasses the insight of over 200 IT and security practitioners and management worldwide, ranging from the SMBs to the enterprise markets across key industry verticals including financial, retail, federal government & aerospace, local government, technology, manufacturing, and utilities & infrastructure. EMA explores how data-driven security continues to evolve security tactics looking at 18 different categories of security tools to understand security management and strategy, and the data sources fueling those efforts.

Some of the questions this new research will answer include:
  • How is the data explosion affecting security prevention, detection, and response?
  • What are the best tools of gaining context for security alerts?
  • Which is more important for gaining context, endpoint data or
  • network data?
  • Which types of data and tools are most useful for improving prevention?
  • Which types of data and tools are most useful for improving detection?
  • Which types of data and tools are most useful for improving response?
  • What are the preferred tools and data for data analysis?



Security Awareness Training: Are We Getting Any Better at Organizational and Internet Security?

PUBLISHED: Tue, 15 Sep 2015 00:00:00 +0000
AUTHOR: David Monahan

2014 was dubbed "the year of the breach" as over a billion consumer records across nearly every industry vertical worldwide were exposed, costing billions of dollars in recovery costs and lost revenue for the affected organizations. Though this was a tough wake-up call, many organizations have seen that technology, though a necessary part of a security strategy, is not able to fully prevent breaches. They see that people are now most often the weakest link in security defense. At the same time, the old strategies of locking down everything so people cannot possibly cause a problem increases worker and business friction to a point that is unacceptable to both, putting security programs, and the security personnel, at-risk. To achieve both security and usability, security teams must create a change in the mentality and even business culture that by making personnel more aware of and vigilant against the various attacks they face on a near daily basis.

For the 2015 Security Awareness Training: Are We Getting Any Better at Organizational and Internet Security? report, EMA surveyed nearly 600 people in North America across the small-to-medium businesses (SMB), midmarket, and enterprise spaces. Respondents represented line of business, IT, and security/fraud/risk across major verticals including education, finance/banking/insurance, government/nonprofit, health care/medical/pharma, retail, and utilities/infrastructure. 

The research revealed that a tremendous shift in awareness training programs has taken place, especially across the previously underserved SMB space. While in 2014 56% of individuals reported they had not received any training from their organizations, in 2015, 59% indicated they had now received some level of training. Many positive trends continued in the research showing the following.

** Training content is becoming more accessible to organizations of all sizes from both a delivery and cost perspective.
** Programs are becoming more effective and have better measurement and management capabilities.
** Due to training, employees are better at recognizing various forms of social engineering.
** Trained personnel recognize that they make better security choices at home as well as at work, further increasing the value of training.

Through awareness, as a collective corporate and Internet populace we are becoming more diligent in detecting and avoiding compromise by social engineering methods, especially phishing attacks. However, attackers are constantly honing their skills and adapting their attack methods. Only through continued diligence and expansion can we be successful in the long run. Program content and delivery must change to include new attack methods and programs must continue to expand to train the other 41% that have not received training as of yet.



OpenStack Demands New Approach to Application Delivery: Self-Service, Multitenancy, Elastic Scale, and Guaranteed Application Performance

PUBLISHED: Mon, 14 Sep 2015 00:00:00 +0000
AUTHOR: Tracy Corbo, Former EMA Analyst

For any organization that wishes to control its cloud infrastructure without getting locked into a vendor-specific cloud universe, OpenStack offers an ideal foundation for building a flexible cloud ecosystem. At its heart, OpenStack provides a set of open cloud computing services that can run on standard commodity hardware. In building out that cloud infrastructure, however, it is critical to work both visibility and application delivery into the design. Traditional methods for handling application delivery, such as load balancers (LBs) and application delivery controllers (ADCs), were designed for on-premise data centers and fell into the domain of the network administrators. Cloud computing represents a fundamental shift in both operational and administrative models. Cloud computing has moved the compute component from a dedicated application-to-fixed infrastructure model to one that is based on a detached set of pooled resources shared across multiple applications requiring minimal hands-on intervention from networking experts. Consequently, traditional methods for monitoring, troubleshooting, and optimizing application delivery are not effective in this new cloud paradigm. This white paper examines the challenges of guaranteeing application performance in OpenStack-based cloud environments and looks at new alternatives to traditional application delivery solutions.



LiveAction: The Visibility Assurance Solution for Cisco Intelligent WAN

PUBLISHED: Fri, 11 Sep 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

With its support of advanced Cisco technologies like Performance Routing and Application Visibility and Control, network performance management vendor LiveAction provides critical visibility and service assurance capabilities to Intelligent WAN (IWAN), Cisco's software-defined WAN (SD-WAN) solution. In general, SD-WAN solutions like IWAN introduce new and powerful technologies that help enterprises reduce costs and improve network performance and reliability. However, to fully take advantage of these technologies in IWAN, enterprises need a visibility and assurance platform that fully exposes IWAN's underlying technologies to the network management team. LiveAction provides that management and visibility layer. It empowers users to provision, monitor, and troubleshoot IWAN and adopt an application-centric, policy-based approach to wide-area networking. 



EMA Radar for Business Intelligence Platforms for Midsized Organizations: Q4 2015

PUBLISHED: Wed, 09 Sep 2015 00:00:00 +0000
AUTHOR: Lyndsay Wise

This EMA RADAR report focuses on how business intelligence platforms meet the unique needs of the midsized market place and which influences have the most impact on the operation of those smaller businesses. Looking at nine vendors in the business intelligence platform marketplace, EMA found that midsize organizations can expect to derive robust benefit from the participating vendors in this EMA RADAR report. Four (4) were rated as Value Leaders--the highest ranking category--in the RADAR evaluation. Another five (5) of the nine (9) vendors were scored in Strong Value--the second highest ranking category. This scoring shows that midsized organizations that are considering any of the solutions included in the EMA RADAR report will find significant value.



Report Summary - EMA Radar for Business Intelligence Platforms for Midsized Organizations: Q4 2015

PUBLISHED: Wed, 09 Sep 2015 00:00:00 +0000
AUTHOR: Lyndsay Wise

This is a summary of the EMA Radar for Business Intelligence Platforms for Midsized Organizations: Q4 2015.


Report Abstract
This EMA RADAR report focuses on how business intelligence platforms meet the unique needs of the midsized market place and which influences have the most impact on the operation of those smaller businesses. Looking at nine vendors in the business intelligence platform marketplace, EMA found that midsize organizations can expect to derive robust benefit from the participating vendors in this EMA RADAR report. Four (4) were rated as Value Leaders--the highest ranking category--in the RADAR evaluation. Another five (5) of the nine (9) vendors were scored in Strong Value--the second highest ranking category. This scoring shows that midsized organizations that are considering any of the solutions included in the EMA RADAR report will find significant value.



Moving to the Cloud: The Emerging Paradigm for Analytical Environment

PUBLISHED: Wed, 05 Aug 2015 00:00:00 +0000
AUTHOR: John Myers

Although viewed as a fairly recent phenomenon, the emergence of the cloud computing paradigm has been decades in the making. With this cloud infrastructure in place, software vendors began introducing the multitenant software as a service (SaaS) solutions, enabling the enterprise to outsource the management of critical enterprise applications. These applications not only provided significant business value in their own right, they served as a vital proof-of-concept for secure and high-performance delivery to the enterprise via the cloud. The evolution of the cloud continued with the introduction of infrastructure as a service (IaaS) offerings, providing computing and storage resources for companies who wanted to deploy noncloud-native applications and processes via the cloud. This was followed by the introduction of platform as a service (PaaS) offerings, which provide a cloud-based framework by which the enterprise can develop and manage its own applications.

The movement of data, resources, and processes to the cloud represents one of the most significant shifts in the history of enterprise computing, bringing about the same kinds of widespread transformation as such previous game changing developments as the introduction of personal computers and the advent of the Worldwide Web. And the trend is far from over. If anything, movement to the cloud is accelerating as the reliability of the platform becomes apparent to organizations that have implemented it, as services offered via the cloud continue to grow and mature, and as rapidly changing business requirements propel businesses to adopt new practices, processes, and methodologies favoring decentralized, non-localized, and/or virtualized deployment.



Combining Log, Metric, and Flow-Based Analytics: A Solution for Integrated, Real-Time Network Operations

PUBLISHED: Tue, 28 Jul 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Log data analysis has traditionally been a forensic tool. The vast amount of machine data contained in log records has always been too unwieldy for real-time analysis and, therefore, has been difficult to integrate into infrastructure performance monitoring workflows. Instead, network engineers have relied on data sources that enable near-real-time analysis, such as Simple Network Management Protocol (SNMP) polling, flow analysis, and packet analysis. If and when network managers did turn to log analysis, it was only to understand an event long after it happened. But the log analytics status quo is changing. Increasingly, network managers are looking for ways to integrate log data into their overall performance management toolsets. This paper examines how log analytics can enhance network performance management. It also looks at how one solution from SevOne combines device metric analysis and network flow analysis with real-time log analytics to enhance network visibility and streamline triage and diagnostics workflows.



Back to the Future with the "API Economy": Management Strategies for a New Wave of Integrated Applications

PUBLISHED: Mon, 27 Jul 2015 00:00:00 +0000
AUTHOR: Julie Craig

APIs provide a way for one software application or system to interact with another. Some enterprise IT organizations are acting as API providers--creating APIs to provide access to their own internal systems. Others are acting as API consumers--connecting their own applications to those of other entities by using APIs provided by those entities. And a hefty percentage of companies are doing both.
However, with all the hype around the so-called "API economy," APIs aren't a shiny new technology--they've been around a long time. And in the final analysis, APIs are simply codeóproprietary code--allowing disparate systems to interoperate. 

In a world accustomed to the ease of use and high performance of commercial products supporting Enterprise Application Integration (EAI) and Enterprise Service Bus (ESB) connections, APIs are a clunky, inelegant solution. Each is custom written and must be manually maintained to keep pace with business and industry changes. Performance is variable and unpredictable, based on the connection method, the availability/capacity of back-end systems, and the efficiency of the code itself. As API usage escalates, capacity demands on back-end systems can grow exponentially. And to top it all off, many traditional Application Performance Management (APM) solutions lack support for API connections, making troubleshooting and root-cause analysis difficult.

With this survey-based research, Enterprise Management Associates (EMA) analysts set out to assess the API economy from multiple dimensions. Examining both the "consumer" and "provider" sides of the equation, the study explores the challenges of API usage in todayís production environments. This white paper summarizes the survey findings on the deployment, management, and governance-related challenges of delivering API-driven services. 



Report Summary - Back to the Future with the API Economy: Management Strategies for a New Wave of Integrated Applications

PUBLISHED: Mon, 27 Jul 2015 00:00:00 +0000
AUTHOR: Julie Craig


Full Report Abstract 
APIs provide a way for one software application or system to interact with another. Some enterprise IT organizations are acting as API providers--creating APIs to provide access to their own internal systems. Others are acting as API consumers--connecting their own applications to those of other entities by using APIs provided by those entities. And a hefty percentage of companies are doing both.
However, with all the hype around the so-called "API economy," APIs aren't a shiny new technology--they've been around a long time. And in the final analysis, APIs are simply codeóproprietary code--allowing disparate systems to interoperate. 

In a world accustomed to the ease of use and high performance of commercial products supporting Enterprise Application Integration (EAI) and Enterprise Service Bus (ESB) connections, APIs are a clunky, inelegant solution. Each is custom written and must be manually maintained to keep pace with business and industry changes. Performance is variable and unpredictable, based on the connection method, the availability/capacity of back-end systems, and the efficiency of the code itself. As API usage escalates, capacity demands on back-end systems can grow exponentially. And to top it all off, many traditional Application Performance Management (APM) solutions lack support for API connections, making troubleshooting and root-cause analysis difficult.

With this survey-based research, Enterprise Management Associates (EMA) analysts set out to assess the API economy from multiple dimensions. Examining both the "consumer" and "provider" sides of the equation, the study explores the challenges of API usage in today's production environments. This white paper summarizes the survey findings on the deployment, management, and governance-related challenges of delivering API-driven services. 



Analytics in the Cloud: Five Components for Success

PUBLISHED: Thu, 23 Jul 2015 00:00:00 +0000
AUTHOR: Lyndsay Wise

Cloud solutions have arrived and are here to stay. Innovative companies are reviewing their data management strategies to identify where and how cloud implementations should play a role. These new programs are driven by an array of cloud-based value propositions and technology advancements that enable companies to disrupt traditional data management paradigms in favor of new ways to create value. Analytics has followed this trend and is providing new opportunities to serve enterprise end users and projects.

Cloud-based analytics are becoming commonplace as most industry sectors identify opportunities to augment or replace existing infrastructure with this cutting edge technology in the goal of providing a scalable and effective cloud-based analytical environment, there are several critical and integrated considerations for successful cloud implementations.

* Analytic Performance
* Flexibility
* Advanced Technologies
* Expert Support
* Enterprise Ecosystem

Each of these are required for an organization to make the most of their cloud analytics projects and should be fully evaluated and considered when making a choice regarding a cloud data management platform provider.



2015 EMA Vendors to Watch: Systems Management

PUBLISHED: Wed, 22 Jul 2015 00:00:00 +0000
AUTHOR: Steve Brasen

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2015 EMA Vendors to Watch in the Systems Management field including: 

IndependenceIT
SIOS Technology



EMA Research Report: Big Data Impacts on IT Infrastructure and Management

PUBLISHED: Wed, 22 Jul 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Big data analytics enjoys a great deal of well-earned hype today. The application of advanced analytics to structured, partially structured, and unstructured data can unearth important insights that were previously impossible to find. If used correctly, big data can transform a business in countless ways. This research study by Enterprise Management Associates seeks to understand how big data impacts and transforms IT infrastructure. Not only does this report examine how the collection and analysis of vast amounts of data affects IT infrastructure and IT management practices. It also reveals how IT organizations transform themselves when they start to export IT infrastructure monitoring data to big data environments for advanced analytics. This report shows how big data analytics for IT enhances IT planning, monitoring, and troubleshooting practices and also reveals the types of IT monitoring data that organizations leverage for those purposes. Serving as a guide to enterprises that want to apply big data technology to their IT organizations, this report offers a roadmap not just for the optimization of IT infrastructure and operations, but also for the improved alignment of IT and business.



Understanding the Role Data Discovery Plays to Support Business Intelligence Strategy

PUBLISHED: Mon, 20 Jul 2015 00:00:00 +0000
AUTHOR: Lyndsay Wise

To meet modern business challenges -- including increases in competition, globalization, customer feedback through social media, and expanding supply chains and partnerships—organizations need to gain actionable insights from increasingly large and complex data sources. "Actionable" is key, because insights without impact mean little to the business. In essence, the challenge for most organizations is monetizing data: making money or saving money with data.  

To understand the role of data discovery in a business intelligence (BI) strategy, we should review the three ways organizations can apply BI based on different types of use. A successful information strategy employs all three to support better technology use and to make better decisions. These are Strategic, Analytical, and Operational.

The value of applying these three areas of BI should be obvious, but sometimes organizations get stuck applying one level without developing a comprehensive approach to analytics. This can limit the value of business intelligence because businesses look at their high-level goals or identify trends, but do not proactively monitor operational performance to identify how to meet targets and address challenges as they occur. Luckily, current technology can support these three areas without having to invest in separate initiatives. 



Impact of Purpose-Built Big Data Applications: Keeping Pace with the Speed of Business

PUBLISHED: Thu, 16 Jul 2015 00:00:00 +0000
AUTHOR: John Myers

Total cost of ownership (TCO) is a critical concern of organizations implementing big data initiatives. To that end, the acceleration of time to value is of great interest to sponsors of big data projects. Another reality of big data initiatives is that line of business executives and business-oriented analysts are important big data consumers. Application flexibility and ease of use can improve both technical and business-oriented staff productivity, also contributing to reductions in overall TCO.

As part of the need to shrink TCO, the concept of the purpose-built big data application (BDA) has arisen. BDAs provide organizations with a standardized framework that improves time to value. They also provide the flexibility to meet changing business requirements by bridging investment, time, and skills gaps. BDAs provide the pace of time to value that the speed of business requires.



EMA Research Report: Data-Driven Security Reloaded: A Look into Data and Tools Used for Prevention Detection and Response

PUBLISHED: Wed, 15 Jul 2015 00:00:00 +0000
AUTHOR: David Monahan

Security professionals often wrestle with the unknown, struggling with a daunting array of exposures and threats. They are not trying to identify the needle in the haystack but the needle in the stack of needles. Each activity within a network, system, or application may be "the one" that indicates an Advanced Persistent Threat (APT) has taken hold or an insider has gone rogue and requires a response. But how do they know which one is the one?

In most cases, the key to success is not just more data but better data -- data that provides context to improve incident analysis and, therefore, appropriate and timely response. Better data can also help security teams to be more proactive. Accurate and timely information in the volumes collected today, however, is not manageable by human hands and eyes alone. Security professionals need the tools that allow them to identify the how and where attacks succeed in overcoming defenses.

In the update to the 2014 Evolution of Data-Driven Security study, Enterprise Management Associates (EMA) returns with updated research that encompasses the insight of over 200 IT and security practitioners and management worldwide, ranging from the SMBs to the enterprise markets across key industry verticals including financial, retail, federal government & aerospace, local government, technology, manufacturing, and utilities & infrastructure. EMA explores how data-driven security continues to evolve security tactics looking at 18 different categories of security tools to understand security management and strategy, and the data sources fueling those efforts.

Some of the questions this new research will answer include:
  • How is the data explosion affecting security prevention, detection, and response?
  • What are the best tools of gaining context for security alerts?
  • Which is more important for gaining context, endpoint data or
  • network data?
  • Which types of data and tools are most useful for improving prevention?
  • Which types of data and tools are most useful for improving detection?
  • Which types of data and tools are most useful for improving response?
  • What are the preferred tools and data for data analysis?



Optimizing the Network for Reliable Application Delivery Across the Cloud

PUBLISHED: Tue, 14 Jul 2015 00:00:00 +0000
AUTHOR: Tracy Corbo, Former EMA Analyst

Cloud represents a new infrastructure paradigm, rendering traditional monitoring, control, and optimization methods less effective, or even completely ineffective. EMA seeks to better understand what steps are being taking to improve visibility and performance of cloud deployments. This study looks at what types of workloads are being placed in the various cloud deployment models, examines how performance issues are being dealt with, and considers whether cloud benefits are being fully realized.



Insights Across the Hybrid Enterprise: Big Data 2015 Research Summary for Platfora

PUBLISHED: Tue, 14 Jul 2015 00:00:00 +0000
AUTHOR: John Myers

Since its inception, the concept of "big data" has been widely associated with a single data management platform: Hadoop. This connection may be due to the popularity of the use of the Hadoop platform to store and process large amounts of multistructured data. However, Hadoop is not the only answer to the question of "what is big data?"

As was explored in the inaugural EMA/9sight survey in 2012, big data is both a way to look at new sources of data and how organizations place that information under management. Big data has attracted a wide range of application innovators as well as many protesters against the dominance of relational databases and data warehouses. The EMA/9sight surveys use a deliberately broad definition of big data to inspire end users to think beyond the box of Hadoop. The survey explores the wide range of ways in which nontraditional data, often in combination with more traditional types, has enabled new or improved business processes. As was established in previous studies in 2012 and 2013 and again in 2014, big data offers a wide range of possibilities, but the name "big data" itself keeps media and industry eyes focused on size as the defining feature.



Insights Across the Hybrid Enterprise: Big Data 2015 Research Summary for Dell

PUBLISHED: Mon, 13 Jul 2015 00:00:00 +0000
AUTHOR: John Myers

The 2014 EMA/9sight Big Data research surveyed 351 business and technology stakeholders around the world. The survey instrument was designed to identify key trends surrounding the adoption, expectations, and challenges associated with strategies, technologies, and implementations of big data initiatives. The research identified highlights in the 2014 Big Data research with comparisons to past EMA/9sight studies in 2012 and 2013. This research summary was created for Dell.



Desktop Virtualization: Emerging Requirements and Optimal Configurations

PUBLISHED: Fri, 10 Jul 2015 00:00:00 +0000
AUTHOR: Steve Brasen

The adoption of desktop virtualization technologies (including VDI, client-hosted, stateless, and application virtualization) has doubled in the past four years, with the largest increase occurring over the past two years. To understand what is behind this trend and to identify the impacts of rapidly evolving technologies (such as workforce mobility and cloud computing)  Enterprise Management Associates (EMA) conducted primary, survey-based research across a broad range of industry verticals and horizontals.

Included in this research report are key findings from the survey results, including: adoption and usage trends; the impact of enterprise mobility; deployment and administration support trends; server architectures and efficiency technology adoptions; critical barriers to success; optimal management practices and solutions; and overall outcomes achieved from desktop virtualization adoption. Go beyond the market hype and find out the real-world experiences organizations are having with desktop virtualization technologies.



Report Summary - Desktop Virtualization: Emerging Requirements and Optimal Configurations

PUBLISHED: Thu, 09 Jul 2015 00:00:00 +0000
AUTHOR: Steve Brasen


Full Report Abstract
The adoption of desktop virtualization technologies (including VDI, client-hosted, stateless, and application virtualization) has doubled in the past four years, with the largest increase occurring over the past two years. To understand what is behind this trend and to identify the impacts of rapidly evolving technologies (such as workforce mobility and cloud computing)  Enterprise Management Associates (EMA) conducted primary, survey-based research across a broad range of industry verticals and horizontals.

Included in this research report are key findings from the survey results, including: adoption and usage trends; the impact of enterprise mobility; deployment and administration support trends; server architectures and efficiency technology adoptions; critical barriers to success; optimal management practices and solutions; and overall outcomes achieved from desktop virtualization adoption. Go beyond the market hype and find out the real-world experiences organizations are having with desktop virtualization technologies.



Best Practices for Optimizing IT with ITAM Big Data

PUBLISHED: Wed, 01 Jul 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

In this research report, we document some of the most prevalent obstacles to, and options for, achieving an accurate, current, and meaningful ITAM record across IT silos. We then show how an effective ITAM record can be meaningfully applied to critical business-driven IT strategies. Finally, we conclude by documenting the attributes of the most successful ITAM and financial management teams--who are they, and what makes them shine?



EMA Radar for Software-defined Storage: Q2 2015

PUBLISHED: Tue, 30 Jun 2015 00:00:00 +0000
AUTHOR: Jim Miller

Data creation is growing at unprecedented rates with the amount of information stored doubling every year. Data is now more active throughout the lifecycle, with analytics driving competitive advantage in sales and marketing and compliance requirements needed to be met to satisfy legal obligations as well as governance.The diversity and volume of data are placing extreme operational and capital demands on an already overburdened IT. Software-defined storage (SDS) is a new technology that targets meeting these new requirements while controlling costs. SDS aims at making storage application-aware, enabling server administrators, application managers, and developers to provision storage in a policy-driven, automated self-service manner.


This EMA Radar report focuses on the core capabilities needed to deliver SDS throughout the entire enterprise. There is much more diversity with storage solutions throughout the enterprise. Storage solutions, even those from the same vendor, can have unique hardware, operating systems, connectivity, services, application program interfaces, and data types (block, file, and object). An enterprise-wide approach is preferred because one cannot get the full benefit of software-defined storage unless it is implemented on all storage in the enterprise.



Report Summary - EMA Radar for Software-defined Storage: Q2 2015

PUBLISHED: Tue, 30 Jun 2015 00:00:00 +0000
AUTHOR: Jim Miller


Report Abstract
Data creation is growing at unprecedented rates with the amount of information stored doubling every year. Data is now more active throughout the lifecycle, with analytics driving competitive advantage in sales and marketing and compliance requirements needed to be met to satisfy legal obligations as well as governance.The diversity and volume of data are placing extreme operational and capital demands on an already overburdened IT. Software-defined storage (SDS) is a new technology that targets meeting these new requirements while controlling costs. SDS aims at making storage application-aware, enabling server administrators, application managers, and developers to provision storage in a policy-driven, automated self-service manner.

This EMA Radar report focuses on the core capabilities needed to deliver SDS throughout the entire enterprise. There is much more diversity with storage solutions throughout the enterprise. Storage solutions, even those from the same vendor, can have unique hardware, operating systems, connectivity, services, application program interfaces, and data types (block, file, and object). An enterprise-wide approach is preferred because one cannot get the full benefit of software-defined storage unless it is implemented on all storage in the enterprise.



Open Cloud Management and Orchestration 2015: Adoption and Experiences

PUBLISHED: Tue, 23 Jun 2015 00:00:00 +0000
AUTHOR: Dan Twing

Cloud services and technologies are quickly maturing, and a steadily increasing percentage of workloads are being moved to the cloud. While both public and private workload deployments are expected to rise steadily, the fastest growing category is hybrid cloud, which is growing by more than 40% annually. Hybrid cloud presents unique challenges as it brings significantly higher degrees of complexity and operational risk to deployments than pure cloud does. While most who have deployed cloud environments feel they have been successful, those who feel the most successful with their cloud implementations show higher adoption rates of orchestration and automation technologies such as OpenStack. Open cloud technologies are also viewed as contributing to more cost-effective and automated IT operations, with the significant majority if IT practitioners seeing open cloud technology as a catalyst for innovation.



Open Cloud Management and Orchestration 2015: Research Highlights for IBM

PUBLISHED: Mon, 22 Jun 2015 00:00:00 +0000
AUTHOR: Dan Twing

Cloud services and technologies are quickly maturing, and a steadily increasing percentage of workloads are being moved to the cloud. While both public and private workload deployments are expected to rise steadily, the fastest growing category is hybrid cloud, which is growing by more than 40% annually. Hybrid cloud presents unique challenges as it brings significantly higher degrees of complexity and operational risk to deployments than pure cloud does. While most who have deployed cloud environments feel they have been successful, those who feel the most successful with their cloud implementations show higher adoption rates of orchestration and automation technologies such as OpenStack. Open cloud technologies are also viewed as contributing to more cost-effective and automated IT operations, with the significant majority if IT practitioners seeing open cloud technology as a catalyst for innovation.



Report Summary - Open Cloud Management and Orchestration 2015: Adoption and Experiences

PUBLISHED: Mon, 22 Jun 2015 00:00:00 +0000
AUTHOR: Dan Twing

This is a summary document of the EMA research report "Open Cloud Management and Orchestration 2015: Adoption and Experiences."

 

Report Abstract

Cloud services and technologies are quickly maturing, and a steadily increasing percentage of workloads are being moved to the cloud. While both public and private workload deployments are expected to rise steadily, the fastest growing category is hybrid cloud, which is growing by more than 40% annually. Hybrid cloud presents unique challenges as it brings significantly higher degrees of complexity and operational risk to deployments than pure cloud does. While most who have deployed cloud environments feel they have been successful, those who feel the most successful with their cloud implementations show higher adoption rates of orchestration and automation technologies such as OpenStack. Open cloud technologies are also viewed as contributing to more cost-effective and automated IT operations, with the significant majority if IT practitioners seeing open cloud technology as a catalyst for innovation. 



The Borderless Enterprise: The Importance of Monitoring and Managing Cloud Applications and Shadow IT

PUBLISHED: Tue, 16 Jun 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

On May 11, 2015, The enterprise network used to be a walled garden where the IT organization owned or controlled 100% of the infrastructure. With that control came a degree of predictability for IT operations, which could maintain a fairly static set of tools and processes for managing, optimizing, and securing the infrastructure. Cloud services and mobility have blurred the lines of that walled garden, creating a new borderless world where delivering secure, high-performance applications and services is a much more complex task.



2015 EMA Vendors to Watch: Application Management

PUBLISHED: Thu, 14 May 2015 00:00:00 +0000
AUTHOR: Julie Craig

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.

This document contains the 2015 EMA Vendors to Watch in the Application Management field including:

Agigee
Real-Time Innovations (RTI)
StackStorm



Data-Driven Security Reloaded: Summary of Research Findings for Endpoint Threat Detection, Prevention, and Response

PUBLISHED: Fri, 08 May 2015 00:00:00 +0000
AUTHOR: David Monahan

Information security has always been a large producer and consumer of data. More sophisticated best practices and expanding compliance and regulatory requirements have almost exponentially accelerated the production and consumption of data. Event and activity logs have grown to big data proportions and the diversity of data being consumed has become significantly more varied. As a result, traditional log and event management tools and monitoring practices are becoming increasingly insufficient.

To add to this, the problem of maintaining security for an environment is at an all-time low. Executives are being dismissed or forced to resign post breach whether they knew about security issues prior to the breach or not. Threats seem to come from every angle. Not only are attackers consistently probing, but the attacks themselves are more persistent; once a foothold is achieved, detection and removal are also more difficult.

This research summary discusses how "the death of antivirus" has not meant the end of protecting the endpoint. Both management- and operations-level IT and information security practitioners are re-embracing the idea that, despite the onslaught of malware and other persistent threats to endpoints, prevention is possible with endpoint threat detection and response (ETDR) technologies.

Over the last year, ETDR solutions have seen a significant surge in adoption, jumping the technology chasm from an emerging technology into a growth technology (see Figure 1 in the Analysis Summary). Through a best of breed approach, administrators and security personnel responsible for protecting information are getting higher fidelity data to provide better context for preventing incidents in a world where traditional prevention methods have often failed. ETDR tools provide practitioners with a means to thwart attacks and verify success via bidirectional information exchange with other systems. Bit9 + Carbon Black and Enterprise Management Associates have partnered to provide this research, which identified that nearly 80% of respondents believed that ìconsistent prevention of stealthy threats, advanced persistent threats, or advanced target attacks are possible with technology solutions existing today."



2015 EMA Vendors to Watch: Service Management

PUBLISHED: Wed, 06 May 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

EMA "Vendors to Watch" are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.


This document contains the 2015 EMA Vendors to Watch in the Service Management field including:

FixStream



Best Practices: Maximizing Efficiency Through Service Automation

PUBLISHED: Fri, 24 Apr 2015 00:00:00 +0000
AUTHOR: Steve Brasen

Survival in today's dynamic marketplaces is dependent on the prompt and reliable delivery of IT services. The demands from both customers and employees for more simplified access to IT services are driving organizations to become more agile in how the services are delivered and to ensure they meet rapidly increasing requirements for security, compliance, and user convenience. Making matters worse, IT organizations are consistently pressured to reduce operational costs while meeting these increased demands. In this white paper, EMA identifies key best practices for delivery IT services through the effective adoption of automation.



Effective Change Management: Maximizing IT Reliability Through Service Automation

PUBLISHED: Fri, 24 Apr 2015 00:00:00 +0000
AUTHOR: Steve Brasen

Survival in today's dynamic marketplaces is dependent on the prompt and reliable delivery of IT services. The demands from both customers and employees for more simplified access to IT services are driving organizations to become more agile in how the services are delivered and to ensure they meet rapidly increasing requirements for security, compliance, and user convenience. Making matters worse, IT organizations are consistently pressured to reduce operational costs while meeting these increased demands. In this white paper, EMA identifies key best practices for delivery IT services through the effective adoption of automation.



Empower Your Mobile Workforce: Adopting Service Automation to Achieve Unified Endpoint Management

PUBLISHED: Mon, 20 Apr 2015 00:00:00 +0000
AUTHOR: Steve Brasen

Empowering a mobile workforce is essential in any modern enterprise to meet business goals and remain competitive in the marketplace. The core goal of mobility is to enable users to access business resources -- including applications, data and other services (such as email, messaging and databases) -- from any device at any location at any time.In the white paper, EMA discusses the changing face of Enterprise Mobility Management and provides guidance on optimal methods for transitioning IT operations to support a mobile workforce.



Data-Driven Security Reloaded: Summary of Research Findings - Damballa

PUBLISHED: Thu, 16 Apr 2015 00:00:00 +0000
AUTHOR: David Monahan

Information security has always been a large producer and consumer of data. More sophisticated best practices and expanding compliance and regulatory requirements have almost exponentially accelerated the production and consumption of data. Event and activity logs have grown to big data proportions and the diversity of data being consumed has become significantly more varied. As a result, traditional log and event management tools and monitoring practices are becoming increasingly insufficient.

To add to this, the success record of maintaining security for an environment is at an all-time low. Executives are being dismissed or forced to resign post breach whether they knew about security issues prior to the breach or not. Threats seems to come from every angle. Not only are attackers consistently probing, but the attacks themselves are more persistent and difficult to block; once a foothold is achieved, detection and removal are also more difficult.

This research summary discusses how both management- and operations-level IT and information security practitioners are impacted by staffing shortages, lack of visibility into their environments, and how they are getting higher fidelity data to provide better context for detection and response to incidents in a world where prevention has often failed. Security analytics tools provide practitioners with a way to meet their actionable threat intelligence needs for an appropriately prioritized, timely response to attacks. Damballa and Enterprise Management Associates have partnered to provide this research, which identified that across the board, 79% of respondents were only "somewhat confident" in to "highly doubtful" of  their ability to detect an important security issue before it had significant impact. In contrast , 95% of the participants using security analytics were between "highly confident" in and "somewhat confident" of their ability to detect similar issues, thus demonstrating that the information security discipline needs next generation analytics capabilities to be successful in the age of advanced and persistent threats.



Data-Driven Security Reloaded: Summary of Research Findings - Prelert

PUBLISHED: Wed, 15 Apr 2015 00:00:00 +0000
AUTHOR: David Monahan

Information security has always been a large producer and consumer of data. More sophisticated best practices and expanding compliance and regulatory requirements have almost exponentially accelerated the production and consumption of data. Event and activity logs have grown to big data proportions and the diversity of data being consumed has become significantly more varied. As a result, traditional log and event management tools and monitoring practices are becoming increasingly insufficient.

To add to this, the success record of maintaining security for an environment is at an all-time low. Executives are being dismissed or forced to resign post breach whether they knew about security issues prior to the breach or not. Threats seems to come from every angle. Not only are attackers consistently probing, but the attacks themselves are more persistent and difficult to block; once a foothold is achieved, detection and removal are also more difficult.

This research summary discusses how both management- and operations-level IT and information security practitioners are impacted by staffing shortages, lack of visibility into their environments, and how they are getting higher fidelity data to provide better context for detection and response to incidents in a world where prevention has often failed. Security analytics tools provide practitioners with a way to meet their actionable threat intelligence needs for an appropriately prioritized, timely response to attacks. Prelert and Enterprise Management Associates have partnered to provide this research, which identified that across the board, 79% of respondents were only "somewhat confident" in to "highly doubtful" of  their ability to detect an important security issue before it had significant impact. In contrast , 95% of the participants using security analytics were between "highly confident" in and "somewhat confident" of their ability to detect similar issues, thus demonstrating that the information security discipline needs next generation analytics capabilities to be successful in the age of advanced and persistent threats.



Unlocking Your IT Data with User-Driven BI: Five Essential Components for Successful Business Discovery

PUBLISHED: Wed, 15 Apr 2015 00:00:00 +0000
AUTHOR: Shawn Rogers, Former EMA Analyst

IT teams spend so much of their time putting together environments for other teams and departments that they rarely have the opportunity to build systems for themselves. However, with the pressures associated with lowering IT budgets and the ability of cloud-based systems to move costs from capital budgets to operational expense budgets, IT teams need to investigate user-driven and discovery platforms to identify cost savings and spur innovation in their own environments. This EMA white paper explores the five essential components required to drive successful business discovery for IT professionals.



Unlocking Your Financial Data with User-Driven BI: Five Essential Components for Successful Business Discovery

PUBLISHED: Tue, 14 Apr 2015 00:00:00 +0000
AUTHOR: Shawn Rogers, Former EMA Analyst

All corporations rely on their finance group to provide insight, accounting services and management of the financial foundation that supports and enables the company's strategic initiatives. Overall corporate health and well-being is supported by the finance function and all other areas of the business are dependent upon it for success and resources. Line of business executives have learned to run their business with data and a critical source of this information is produced and managed by finance. This EMA white paper explores the five essential components required to drive successful business discovery for finance professionals.



Achieving Agile IT Operations with Unified Infrastructure Monitoring

PUBLISHED: Mon, 13 Apr 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Enterprise IT organizations are often organized into subgroups of technology specialists responsible for managing a particular domain in the organization, such as servers, networks, storage, virtualization, or applications. This siloed approach to IT  operations is a natural outgrowth of the specialization of administrators who are equipped with narrowly focused management tools. As long as these administrators continue to live in their management silos, infrastructure operations will be slow to respond to change, and operational workflows will be slow and choppy. This status quo may have been acceptable a decade ago, but many enterprises have found that business conditions can no longer abide. Enterprises need to streamline IT operations to support a more agile approach to delivering new services and revenue-generating applications. The essential ingredient in achieving this aim is an infrastructure management toolset that breaks down silos and unifies monitoring and workflows. The time has come for unified infrastructure monitoring tools.



Empowering Business Professionals with Self-Service BI: Five Essential Components for Successful Business Discovery

PUBLISHED: Mon, 13 Apr 2015 00:00:00 +0000
AUTHOR: Shawn Rogers, Former EMA Analyst

Self-service business intelligence helps line of business professionals to gain access to data and insights without the delays often caused by interacting directly with IT. Empowering these users has a positive effect on the a companies ability to react to competition and market influences. There are multiple components to a successful business discovery culture. Many are covered in this EMA paper.



Unlocking Your Marketing Data with User-Driven BI: Five Essential Components for Successful Business Discovery

PUBLISHED: Mon, 13 Apr 2015 00:00:00 +0000
AUTHOR: Shawn Rogers, Former EMA Analyst

There are 5 essential components for successful business discovery and each plays a critical role in driving the success of marketing professionals. Campaign performance, customer segmentation, web analytics, social media analysis and cost reduction are all important goals supported by user-driven business intelligence.



The Power of Two: Why Network and Application Visibility Are Better Together

PUBLISHED: Thu, 09 Apr 2015 00:00:00 +0000
AUTHOR: Shamus McGillicuddy

Enterprises have long considered live visibility into both network and application activity to be "must-haves" for many aspects of IT planning and operations. But the greatest value and impact is achieved when those two viewpoints are brought together so that relationships and dependencies can be revealed and understood by multiple relevant stakeholders. Never has this need for unified visibility been more critical than it is with the move to the hybrid enterprise, through which IT leverages a mix of on-premises and cloud-based resources to meet the needs of the served organization. This report reviews the primary challenges that IT teams face in establishing unified visibility and the key requirements that management solutions must meet to address those challenges, and it examines a Riverbed solution that has been specifically designed to offer a path to success.



Analytics in the Cloud Research Summary for MicroStrategy

PUBLISHED: Thu, 09 Apr 2015 00:00:00 +0000
AUTHOR: John Myers

Cloud-based applications have been mainstream since Salesforce.com brought customer relationship management to the masses in the 2000s. Cloud implementations had the advantage of providing faster time to provisioning and a significantly different cost structure from traditional software implementations based on on-premises installations. However, analytics and business intelligence in the cloud were slower to reach widespread acceptance. First, analytical and business intelligence applications have different data schema implementations from traditional operational applications. These applications can be uniquely configured for individual organizations and are often more difficult to implement on a mass basis than they might be for an operational system.

To determine the status of Analytics and Business Intelligence in the Cloud, Enterprise Management Associates (EMA) embarked on an end-user research study to look at the current state of cloud-based analytics. For this research, EMA invited pre-qualified business stakeholders and information technology professionals to complete an extensive web-based survey. As part of the survey, 257 panelists responded to an invitation to provide their insights on cloud-based analytics and business intelligence strategies and implementation practices. To offer a neutral enterprise view, the respondent pool was also balanced. Business stakeholders represented 44% of respondents. Technologists were 56% of the panel. The survey was executed in November 2014 with respondents from around the world including North America and Europe.



EMA Research Report: What is the Future of IT Service Management?

PUBLISHED: Wed, 08 Apr 2015 00:00:00 +0000
AUTHOR: Dennis Drogseth

This research approached ITSM via a triangle of vectors recognizing the importance of technology and organization, as well as process (including dialog and communication). EMA believes that ITSM has evolved to reflect multiple interdependencies that can only be understood by this multifaceted approach--and that this approach is also the best way to understand future ITSM directions. EMA even went beyond service-desk-specific technologies and looked at trends such as cloud and agile; big data and analytics; automation and mobile--along with examining questions relating to best practices, organizational priorities, and communication issues. 



Insights Across the Hybrid Enterprise: Big Data 2015

PUBLISHED: Tue, 07 Apr 2015 00:00:00 +0000
AUTHOR: John Myers

Since its inception, the concept of "big data" has been widely associated with a single data management platform--Hadoop. This connection may be due to the popularity of the use of the Hadoop platform to store and process large amounts of multi-structured data. However, Hadoop is not the only answer to the question of "what is big data?"

As was explored in the inaugural EMA/9sight survey in 2012, big data is both a way to look at new sources of data and how organizations place that information under management. Big data has attracted a wide range of application innovators as well as many protesters against the dominance of relational databases and data warehouses. The EMA/9sight surveys use a deliberately broad definition of big data to inspire end users to think beyond the box of Hadoop. The survey explores the wide range of ways in which non-traditional data, often in combination with more traditional types, has enabled new or improved business processes. As was established in previous studies in 2012 and 2013 and again in 2014, big data offers a wide range of possibilities, but the name "big data" itself keeps media and industry eyes focused on size as the defining feature.

With the 2014 survey, these previous observations continue to hold true. However, there is an evolving market in which size is not everything, and speed, in all its aspects, has grown in importance for respondents. Furthermore, respondents continue to include a wide range of data structures, from highly irregular to strongly modeled, within the scope of their projects. This refocusing of implementers’ attention on speed and structure reduces overall growth in big data by some measures and requires EMA/9sight to explore how consideration of speed and structure are changing market dynamics. The 2014 survey also included investigations into the highly visible topics of data-driven cultures, the Internet of Things, and data lake architectures.



Demystifying the Internet of Things: Implementing IoT Solutions

PUBLISHED: Fri, 03 Apr 2015 00:00:00 +0000
AUTHOR: John Myers

As data becomes a more pervasive aspect of business and virtually all human activity, a rapidly growing number of physical objects have been modified or augmented to produce data, or to transmit data that previously would have been available only by directly observing the object / device (e.g., home heating and cooling via thermostat). Sensors now send relentless updates on the movement of merchandise into and out of inventory, the location of vehicles within a fleet, or the performance of individual components within a system. The network that connects these various items is the Internet, and the name given to the phenomenon of connecting physical objects in this way is the Internet of Things (IoT).

Over a relatively short period of time, IoT data has become a major contributor to many big data environments. According to the 2014 EMA/9sight End-User Big Data research, 41% of the stakeholders surveyed identified machine-generated data as one of the contributors to their big data environments, making it the most frequently cited source of data.


     

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