ITSM Orientation Training from EMA
Enterprise Management Associates offers a variety of introductory courses designed to help companies get on the road to a successful ITSM or ITIL initiative. Read brief course descriptions below or contact us to learn more about our ITSM Orientation Training courses!
| Course Title | Description |
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| ITSM EXECUTIVE OVERVIEW | This hands-on training course is an inexpensive and effective way to introduce an executive management team to the concepts, relationships, and benefits of an IT Service Management (ITSM) program using well-accepted IT frameworks, methods, and standards. | X | X | X | ||||||
| HOW TO SUCCEED WITH ITIL | This 2-day, "how-to" workshop is designed to teach IT executives and senior-level managers the skills they need to achieve ITSM success. Highlights of the program include reviewing case studies from across the world to better understand what others have done to define, document, and obtain a return on investment (ROI) from ITSM. | X | ||||||||
| POLESTAR™ ITSM SIMULATION | This 1-day, ITSM simulation workshop is designed to accelerate an IT organization's understanding of, involvement in, and acceptance of ITSM best practices within their organization. | X | ||||||||
