ITIL V2 Certification Training from EMA
Enterprise Management Associates offers accredited ITIL V2 Foundation, Practitioner, and Service Manager training programs to help your team take the next step with ITIL. Read brief course descriptions below or contact us to learn more about our ITIL V2 Certification Training courses!
| Course Title | Description |
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| ITIL V2 FOUNDATION | This hands-on ITSM Foundation certification training program introduces the student to the fundamentals of IT Service Management (ITSM) as described in the IT Infrastructure Library (ITIL). Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. | X | X | |||||||
| ITIL V2 SUPPORT & RESTORE PRACTITIONER (IPSR) | This hands-on, 5-day program leads to the Practitioner Certificate in IT Service Management Support and Restore and is for IT professionals who will participate in managing, organizing, and optimizing the ITSM Service Desk along with the Incident and Problem Management process areas. | X | ||||||||
| ITIL V2 RELEASE & CONTROL PRACTITIONER (IPRC) | This hands-on, 5-day program leads to the Practitioner Certificate in IT Service Management Release & Control and is for IT professionals who will participate in managing, organizing, and optimizing the Change, Configuration, and Release process areas. | X | ||||||||
| ITIL V2 AGREE & DEFINE PRACTITIONER (IPAD) | This hands-on, 5-day program leads to the Practitioner Certificate in IT Service Management Agree & Define and is for IT professionals who will participate in managing, organizing, and optimizing the Service Level and Financial Management process areas. | X | ||||||||
| ITIL V2 PLAN & IMPROVE PRACTITIONER (IPPI) | This hands-on, 5-day program leads to the Practitioner Certificate in IT Service Management Plan & Improve and is for IT professionals who will participate in managing, organizing, and optimizing the Availability, Capacity, and Continuity process areas. | X | ||||||||
| ITIL V2 SERVICE MANAGER | This hands-on, 12-1/2 day program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. | X | ||||||||
