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ITIL® V3 Certification Training from EMA

Enterprise Management Associates offers accredited ITIL V2 to ITIL V3 Bridge and ITIL V3 Foundation training courses to help your organization succeed with ITIL V3. Accreditation is also pending for ITIL V3 Service Lifecycle, ITIL V3 Service Capability, and ITIL V3 Managing across the Lifecycle training programs. Read brief course descriptions below or contact us to learn more about our ITIL V3 Certification Training courses!

Course Title Description
DELIVERY OPTIONS
Onsite Group Web-Based Group Online Mentored Learning
ITIL V3 FOUNDATION This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
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    ITIL V3 SERVICE LIFECYCLE – STRATEGY This-hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Strategy. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions, and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle. X X X
    ITIL V3 SERVICE LIFECYCLE – DESIGN This hands-on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions, and activities associated with the Service Design domain of the ITIL® Service Lifecycle. X X X
    ITIL V3 SERVICE LIFECYCLE – TRANSITION This hands-on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL® Service Lifecycle. X X X
    ITIL V3 SERVICE LIFECYCLE - OPERATION This hands-on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions, and activities associated with the Service Operation domain of the ITIL® Service Lifecycle. X X X
    ITIL V3 SERVICE LIFECYCLE – CONTINUAL SERVICE IMPROVEMENT This hands-on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions, and activities associated with the Continual Service Improvement domain of the ITIL® Service Lifecycle. X X X
    ITIL V3 SERVICE CAPABILITY – PLANNING, PROTECTION & OPTIMIZATION (PPO)* This hands-on, 4-day program leads to a Certificate in ITIL V3 Service Capability Management - Planning, Protection, and Optimization. X   X
    ITIL V3 SERVICE CAPABILITY – SERVICE OFFERINGS & AGREEMENTS (SOA)* This hands-on, 4-day program leads to a Certificate in ITIL V3 Service Capability Management - Service Offerings & Agreements. X   X
    ITIL V3 SERVICE CAPABILITY – RELEASE, CONTROL & VALIDATION (RCV)* This hands-on, 4-day program leads to a Certificate in ITIL V3 Service Capability Management - Release, Control & Validation. X   X
    ITIL V3 SERVICE CAPABILITY – OPERATIONAL SUPPORT & ANALYSIS (OSA)* This hands-on, 4-day program leads to a Certificate in ITIL V3 Service Capability Management - Operational Support and Analysis. X   X
    ITIL V3 MANAGING ACROSS the LIFECYCLE This hands-on, 5-day program leads to a Certificate in ITIL V3 Service Management - Managing Across the Lifecycle. This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. X   X

    *Note: The ITIL V3 Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices that have direct interaction and dependencies in their daily use.

    Accredited ITIL® training is provided by itSM Solutions, a CSME Accredited Training Organization.

    ITIL® is a registered trade mark of the Axelos LTD. The Swirl logo™ is a trade mark of the Axelos LTD.







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