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IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING


Speakers:

  • EMA VP of Research Dennis Drogseth

  • Seagate IT Manager Steve Katz

  • HP Director of Product Marketing Aruna Ravichandran

  


   



 

 

On-Demand Webinar: Real-World Best Practices for Mastering the Cloud with BSM

More than any other force in recent memory, Cloud-based solutions are driving a sharp focus on what lines of business really need from IT services.  Driven by initial enthusiasm around potential cost savings, business stakeholders often run into a less than perfect quality of experience; in some cases, finding out that what they’re paying for isn’t quite what they wanted.  At the same time, IT finds itself in the difficult position of being responsible for service quality while having exponentially more variables to contend with.

Faced with this situation, Seagate IT relied on a Business Service Management (BSM) strategy to “Master the Cloud,” and you can too. Join Seagate IT Manager Steve Katz, EMA VP of Research Dennis Drogseth, and HP Director of Product Marketing Aruna Ravichandran for this interactive Webinar to learn about:

  • End-User Experience Management’s essential role in ensuring Cloud service performance and availability
  • What metrics you should expect to negotiate with Cloud service providers and how to measure their effectiveness on an ongoing basis 
  • How reconciling multiple monitoring and management technologies into a cohesive service model speeds both performance optimization and restoration of Cloud services 
  • Best practices for bridging the cultural, organizational, and technological barriers to effective Cloud service management. 


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