HP and RIM Join Forces to Enable Holistic

Enterprise BlackBerry Management

Abstract

Following the announcement in May 2009 of plans to establish a strategic alliance with Research in Motion

(RIM), HP has introduced the Operations Manager for BlackBerry Enterprise software. This new solution

provides a single, holistic view of all IT infrastructure resources supporting BlackBerry devices to enable

prompt problem identification and resolution.

HP Introduces Operations Manager for BlackBerry Enterprise

In May 2009, HP and Research in Motion (RIM) jointly announced they were establishing a strategic alliance

for delivering new enterprise solutions including the development of products for the enhancement of

business mobility on the BlackBerry platform. Delivering on the promise of this partnership, HP has

announced the introduction of the HP Operations Manager for BlackBerry

Avoiding the Challenges of “Swivel Chair” Management

Business adoption of mobile devices has grown exponentially in recent years. BlackBerry devices have

particularly seen an explosion of new deployments. RIM has reported over 32 million subscribers and

growing.

As companies have grown more reliant on mobile devices to support their expanding business requirements,

IT support organizations have experienced an expansion of responsibilities for managing the backend

communications and support systems. Mobile devices access and rely on a wide variety of disparate IT

resources across the IT infrastructure to provide their services. The more elements involved in the delivery of

a service, the greater the complexity inherent in resolving problems. For example, if there is a problem with

email delivery to a BlackBerry mobile device from a Microsoft Exchange Server, the problem could be with

the Exchange application, the Windows Server operating system it is running on, an Active Directory server,

a networking service, or a storage device. Regardless of the root cause, the failure could impact the availability

EMA IMPACT BRIEF

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©2009 Enterprise Management Associates

Enterprise, a holistic management solution designed to centralize all critical

components of BlackBerry administration onto a single console. The

interface allows administrators to manage support resources including the

RIM BlackBerry Enterprise Server (BES) software, mail servers, databases,

Microsoft Active Directory and server operating systems, such as

Windows Server. The goal of the solution is to provide an end-to-end view

of enterprise applications running on the BlackBerry platform in order to

simplify administration and improve operational effectiveness.

With a unified console for all relevant components necessary to manage an

enterprise BlackBerry support infrastructure, a holistic view of the

environment is enabled to facilitate prompt problem identification and

resolution. HP expects this solution will significantly reduce the costs

associated with managing multiple disparate monitoring packages and will

enable enterprises to optimize performance and service levels for BlackBerry

messaging business requirements. The HP Operations Manager for

BlackBerry Enterprise software became generally available in August, 2009.

With a unified console for

all relevant components

necessary to manage an

enterprise BlackBerry

support infrastructure, a

holistic view of the

environment is enabled to

facilitate prompt problem

identification and

resolution.