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Executive Dashboards: Optimizing IT
Services to Empower Your Business
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for ASG
March 2010
IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
Table of Contents
Executive Introduction........................................................................................................................................1
Research Methodology..................................................................................................................................1
Who’s Using Executive Dashboards and Why? .............................................................................................2
Correlating Dashboard Usage with Business Success ............................................................................3
Time Used and Information-sharing .........................................................................................................4
Executive Dashboards in Context with Other Types of Communication.........................................5
Content, Design and Integration Priorities .....................................................................................................5
Business, Other Metrics, and Triage...........................................................................................................6
Integration.......................................................................................................................................................8
Some Recommendations..............................................................................................................................9
Realized Benefits................................................................................................................................................ 10
Financial Benefits........................................................................................................................................ 11
ASG Foundation Executive Dashboard (SIDE BAR)............................................................................... 12
Conclusion.......................................................................................................................................................... 13
About ASG......................................................................................................................................................... 13
Executive Dashboards: Optimizing IT Services to Empower Your Business
©2010 Enterprise Management Associates, Inc. All Rights Reserved.
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