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Taking Control of Change:
Optimizing Your Environment for
More Effective IT Service Delivery
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for SunView
March 2010
IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
Table of Contents
Executive Introduction........................................................................................................................................1
Environmental Conditions Requiring a More Efficient Approach to Managing Change ....................1
Managing Services and Assets Together – The Move to Optimize Performance
and Minimize Costs.......................................................................................................................................3
How to Get Started with a Successful IT Initiative for Managing Change .............................................4
The Role of Best Practices...........................................................................................................................5
Some Key Automation Technologies...............................................................................................................6
SunView’s ChangeGear 4.5: A Cohesive Approach to Enabling Change Management,
Automation and Control ...................................................................................................................................7
Key Technology Foundations ....................................................................................................................7
Conclusion.............................................................................................................................................................9
About SunView ....................................................................................................................................................9
Taking Control of Change: Optimizing Your Environment for More Effective IT Service Delivery
©2010 Enterprise Management Associates, Inc. All Rights Reserved.
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