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End-User Service Assurance:
The New IT Mandate
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for ASG Software Solutions
May 2010
IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
Table of Contents
Executive Summary .............................................................................................................................................1
An Alignment Issue .............................................................................................................................................1
The Service Management Challenge ................................................................................................................2
The Service Management Opportunity ...........................................................................................................3
Options for Network Management Alignment..............................................................................................4
Benefits of Successful Alignment.....................................................................................................................6
ASG’s Network and Service Alignment Solution ..........................................................................................6
EMA Perspective..................................................................................................................................................9
About ASG............................................................................................................................................................9
End-User Service Assurance: The New IT Mandate
©2010 Enterprise Management Associates, Inc. All Rights Reserved. | www.enterprisemanagement.com
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