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EMA Radar™ For Business Service
Management (BSM): Service Impact
Q3 2010 Summary
by Dennis Drogseth, Vice President
Enterprise Management Associates (EMA)
June 2010
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Table of Contents
Table of Contents ................................................................................................................................................I
Executive Summary .............................................................................................................................................1
Introduction and Methodology.........................................................................................................................1
The EMA RADAR..............................................................................................................................................1
What is BSM Service Impact? ..........................................................................................................................3
The BSM Service Impact Model.......................................................................................................................4
Criteria for Inclusion .....................................................................................................................................5
The Overall State of the BSM Service Impact Market.................................................................................6
A Few Other Trends Worth Mentioning...................................................................................................8
Four Tiers ..............................................................................................................................................8
Application Dependency Mapping Comes in Multiple Flavors ..................................................9
Service Modeling ............................................................................................................................... 10
Expectations for BSM Service Impact Adoption....................................................................................... 11
Platforms, Overlays and Monitoring Suites ........................................................................................... 11
BSM Service Impact Methodology for Evaluation .................................................................................... 12
A Methodology Defined by Problem Set:.............................................................................................. 13
Cost, Deployment, Administrative Overhead ....................................................................................... 14
General Case....................................................................................................................................... 14
Additional Cost criteria.............................................................................................................................. 15
Appendix A: The EMA Radar Report™ Methodology............................................................................ 16
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EMA Radar™ For Business Service Management (BSM): Service Impact Q3 2010 Summary
©2010 Enterprise Management Associates, Inc. All Rights Reserved.
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