|
|
|
|
Why Web Performance Monitoring
Is More Than a Competitive
Advantage for SaaS Providers
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for Keynote Systems
July 2010
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Table of Contents
Executive Summary .............................................................................................................................................1
The Move to SaaS: A Customer Perspective .................................................................................................1
Performance is Key to SaaS.........................................................................................................................2
SaaS Deployments Face Real Challenges ..................................................................................................3
How Performance Management Resonates Across Virtually All SaaS Challenges .................3
What Happens When Things Go Wrong?................................................................................................4
Monitoring Priorities .....................................................................................................................................5
The Advent of User Experience Management – Why You Should Care and
What It Means to Your Business ...............................................................................................................6
Web Applications Span a Wide Array of Technology Environments .......................................6
A Brief Introduction to Keynote Systems ......................................................................................................7
Conclusion.............................................................................................................................................................8
About Keynote .....................................................................................................................................................9
Why Web Performance Monitoring Is More Than a Competitive Advantage for SaaS Providers
©2010 Enterprise Management Associates, Inc. All Rights Reserved. | www.enterprisemanagement.com
|
|
|
|