Abstract

On July 7, 2010, OpTier (www.optier.com) announced a reseller part-

nership with Amdocs (www.amdocs.com), a leading provider of soft-

ware and services for Tier 1 and 2 telecommunications carriers. OpTier

specializes in Business Transaction Management (OpTier BTM™),

delivering proactive, real-time management of complex, heterogeneous

transactions across back-office, data center, and end-user environments.

Amdocs delivers Operational Support Systems (OSS) and Business

Support Systems (BSS) to the telecom market, and will be reselling

OpTier BTM to enable customers to better manage these business-criti-

cal services.

OpTier Takes On Telecom OSS/BSS

Transactions with Portal Monitoring

Capabilities and Amdocs Partnership

Amdocs delivers Operational

Support Systems (OSS) and

Business Support Systems (BSS)

to the telecom market, and will be

reselling OpTier BTM to enable

customers to better manage

these business-critical services.

This is a significant partnership for OpTier for multiple reasons. It positions the company to become a

bigger player in the vast and likely lucrative telecommunications market. It opens up more opportuni-

ties in the Asia Pacific geography, an established market for Amdocs but an emerging one for OpTier.

It adds credibility to OpTier’s BTM messaging and to the strength of OpTier solutions, since telecom

Information Technology (IT) environments are among the most complex in any of today’s industry

verticals. Finally, it positions OpTier with almost immediate revenue growth, as illustrated by the fact

that the first significant deal stemming from the partnership has already been closed.

ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) analysts see this partnership as symbi-

otic for both OpTier and Amdocs, and one with significant upside for near- and mid-term revenue

potential.

Company Information and Specifics of the

Announcement

OpTier, Inc., headquartered in New York, N.Y., is best known for its flagship CoreFirst® solution.

CoreFirst has been widely adopted across multiple industries, particularly within financial services and

insurance firms. Companies leverage the solution to manage revenue-critical, high-throughput transac-

tion environments. OpTier also has significant penetration in government, as well as the healthcare,

retail, and manufacturing industries. The enhanced telecom-specific capabilities recently delivered in the

new OpTier for Telecommunications package strengthen its value proposition for that market as well.

CoreFirst’s success is rooted in its ability to track very complex transactions across diverse, dynamic,

and heterogeneous infrastructure. In addition, it can adjust and optimize computing jobs and resources

in real time. OpTier Experience Manager, introduced in October of 2009 as an addition to the BTM

Suite, “closes the loop” between data center and end-user monitoring. This product adds real-time

visibility into application availability, performance, and end-user behavior. The combined solutions

are distinctive in that they deliver deeply integrated, broad and deep transaction visibility in a highly

automated fashion and in real time. They also require significantly less manual administration overhead

than most competing solutions.

IMPACT BRIEF | 1

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