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EMA Radar™ for Client Lifecycle
Management: Q4 2011
By Steve Brasen, Managing Research Director
Enterprise Management Associates (EMA)
October 2011
EMA Radar™ for Client Lifecycle Management: Q4 2011
Table of Contents
Introduction: Managing Endpoint Lifecycles .................................................................................................1
Asset Management.........................................................................................................................................1
System Deployment.......................................................................................................................................1
Application and License Management.......................................................................................................2
Patch Management.........................................................................................................................................2
Configuration Management .........................................................................................................................2
Endpoint Remote Access and Control ......................................................................................................2
Endpoint Virtualization ................................................................................................................................2
Automated Power Management..................................................................................................................3
Security and Compliance ..............................................................................................................................3
Assessing the Client Lifecycle Management Market .....................................................................................3
Enterprise vs. SMB Models..........................................................................................................................4
Enterprise Class CLM Requirements ...............................................................................................4
SMB-class CLM Requirements ..........................................................................................................4
Characteristics of a Preferred Solution......................................................................................................5
Architecture and Integration ..............................................................................................................5
Functionality ..........................................................................................................................................6
Deployment and Administration.......................................................................................................7
Cost Advantage .....................................................................................................................................8
Vendor Strength....................................................................................................................................8
Evaluation Criteria .........................................................................................................................................9
Feature Eligibility ..................................................................................................................................9
Scoring ....................................................................................................................................................9
Financial Evaluation.......................................................................................................................... 10
On the EMA Radar – Enterprise................................................................................................................... 11
Enterprise Market Overview .................................................................................................................... 11
CLM Enterprise Value Leaders....................................................................................................... 12
CLM Enterprise Strong Value......................................................................................................... 13
CLM Enterprise Specific Value....................................................................................................... 14
SMB Market Overview .............................................................................................................................. 14
CLM SMB Value Leaders................................................................................................................. 15
CLM SMB Strong Value................................................................................................................... 15
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©2011 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Client Lifecycle Management: Q4 2011
Table of Contents (continued)
EMA Radar for CLM Awards ........................................................................................................................ 16
Most Comprehensive – LANDesk.......................................................................................................... 16
Most Economical – Dell KACE.............................................................................................................. 16
Most Extensible – Microsoft .................................................................................................................... 17
Best Scalability – Numara.......................................................................................................................... 17
CLM Vendor Profiles ....................................................................................................................................... 18
Absolute Software Profile ........................................................................................................................ 18
CA Technologies Profile ........................................................................................................................... 21
Dell KACE Profile .................................................................................................................................... 25
FrontRange Profile .................................................................................................................................... 29
Hitachi Data Systems Profile ................................................................................................................... 32
Hewlett-Packard Profile ............................................................................................................................ 35
Kaseya Profile ............................................................................................................................................. 39
LANDesk Profile ....................................................................................................................................... 43
Microsoft Profile ........................................................................................................................................ 47
Novell Profile .............................................................................................................................................. 52
Numara Software Profile .......................................................................................................................... 56
Symantec Profile ........................................................................................................................................ 60
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©2011 Enterprise Management Associates, Inc. All Rights Reserved.
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