White Paper
Making IT Service Management Work for Mid-Tier Enterprises
Date: 09/29/2009 Length: 12 pages Cost: $99.00

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While mid-tier companies face dramatically more resource constraints than their larger enterprise counterparts, the issues and demands they must confront in delivering and managing IT services are surprisingly similar.   If anything, global pressures on mid-tier businesses are more acute than ever – without the inherent protection of regionalism and the all-but unfettered competition of a “flat planet.” Equally important is the ever-growing infrastructure complexity due the appropriate advancements in and adoption of virtualization, wireless, mobile and web access, application tiering, and now private and public cloud technologies that threaten IT service stability.

In order to support the many mid-tier adopters who face these and other challenges, this report will put forward some guidelines for successful IT service management adoption in the mid-tier based on lessons learned in EMA consulting and research.  This report will then examine areas of technological innovation in service management as relevant to mid-tier buyers along with a “technical checklist” for reference in planning service management deployments.  Finally, EMA will evaluate AccelOps’ strengths as a well-integrated  solution for advancing IT Service Management for the mid-tier, along with characterizations of three AccelOps customer deployments.

Dennis Drogseth

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