White Paper
IBM's Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments
Date: 10/22/2009 Length: 11 pages Cost: $99.00

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On August 14th, 2009, IBM introduced IBM Tivoli Foundations with an initial focus on bringing mid-tier adopters applications and infrastructure performance management, and service desk capabilities in service request, incident and problem management.  The move is a bold one for IBM, but was developed carefully, with well-targeted architectural and design criteria in conjunction with significant dialog from customers, partners and resellers.
The two solutions, IBM Tivoli Foundations Application Manager (TFAM), and IBM Tivoli Foundations Service Manager (TFSM), are packaged as software appliance offerings but with well-thought-out integration capabilities between the two, as well as those integrations planned across other IBM and third-part management software choices.  The solutions will also be available as a SaaS offering from IBM partners, with future directions for IBM to provide its own SaaS alternatives.  IBM’s pricing is competitive with deployments starting at a little more than $20,000 each for TFAM or TFSM – especially for those mid-tier organizations where IT services provide a premium value in business competitiveness.

This report will examine the likely impact to customers and to the industry as a whole of IBM’s new solutions in context with mid-market requirements and technology trends.

Dennis Drogseth

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