EMA Impact Brief
What Terma Labs can Teach the Industry about Business Service Management
Date: 05/21/2010 Length: 5 pages Cost: $25.00

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The role of automation in service management is continuing to rise in importance both with the ascendant interest in Cloud Services and virtualization, and with the growing recognition that automation is central to enabling and solidifying best practices across domains. Automation does this last in two respects: it “hardens” processes into a more consistent workflow, but it also provides IT professionals and managers with more time to focus on the dialogs and value-oriented initiatives that are so central to
business-aligned IT services.

Within the automation pantheon, Workload Automation (WLA) too often gets marginalized as a fairly well defined area with roots in job scheduling, despite its pervasiveness and rapid ROI. The need to place WLA in context with larger automation and service management capabilities is so far not well understood – both by the industry in general, and by many WLA vendors themselves.

This report looks at WLA in that larger context and presents a true service management vision of what WLA can and should become. The report also introduces Terma Software Labs’ JAWS, as the only solution in the market today that meaningfully bridges that gap, with both an eye to present integrations and future possibilities as a unifying system for job automation from a service impact perspective.

Dennis Drogseth

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