This slide deck will:

• Provide best practices taken from ITIL v3 and years of EMA consulting with a multitude of IT organizations
• Help IT organizations get started with an effective program for managing change in an era of Cloud computing, virtualization, and increasing business and organizational dependencies on IT services
• Establish how to create a baseline for change management initiatives in terms of process, phased planning, technology adoption and organizational readiness
• Clarify the role of a CMDB System in context with change-related automation as a means of solidifying best practices and minimizing risks
• Highlight best-practice recommendations with examples of success and failure from real-world change management initiatives