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EMA Impact Brief
Compuware Gomez Rank of Ranks Provides a Unified View of Business Performance
Date: 09/27/2010 Length: 3 pages Cost: $25.00

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Abstract:
On August 17, Compuware Gomez introduced its Web and Mobile Performance Indices or "rank of ranks" that provide businesses a "comprehensive view of their website and mobile performance across multiple dimensions as it compares to top competitors and industry leaders."  Gomez is the web performance division of Compuware and provides strong and diversified support for monitoring web performance and quality from outside the firewall as a Software-as-a-Service (SaaS) model.

These new aggregate rankings combine a series of metrics across industry-related benchmarks for response time, availability and consistency to capture user experience.  All three are critical parameters for measuring the performance of business applications in which users can be easily disaffected by unavailable applications, sluggish response times, or visible inconsistencies in performance that can throw off user rhythms for interacting with applications even when an "average" metric shows well.
Author:

Dennis Drogseth

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