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EMA Impact Brief
Manufacturing IT Service Operation: Calculating the Impact of Poor Application Performance Across a Community of Concerns
Date: 06/07/2011 Length: 4 pages Cost: $25.00

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Abstract:
EMA research has shown that in manufacturing environments depending on critical Web-based application services, 50% of their external customers and partners, and 56% of their external suppliers expect to receive data on shared application performance -- in terms of quality, downtime, and real or possible issues! This is well above average for other verticals and suggests that application performance in the manufacturing industry is overall very much a shared concern. And the trend going forward will only make it more so, as 75% of manufacturing respondents anticipate becoming more proactive in sharing application performance information in the future with external customers, with significant percentages for suppliers and partners as well.

Author:

Dennis Drogseth

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