Abstract:
Today's dynamic workforce is more mobile than ever before. The explosive adoption of smart phones and tablets -- most notably Android, Blackberry, and Apple iOS platforms -- has broadened the effectiveness of professional workers to remotely support business requirements, improving productivity, streamlining communications, and increasing opportunities for revenue generation. As the reliance on mobile technology has grown, however, new challenges in the management of portable devices have also developed requiring unique approaches to device provisioning, maintenance, security and problem resolution. Enterprise Management Associates (EMA) conducted primary research involving extensive independent surveys of both mobile device end users and IT managers responsible for supporting mobile endpoints. Collectively, the two sets of survey data deliver a comprehensive cross-section of enterprise mobile device use and requirements, and EMA's in-depth analysis delivers insightful predictions of the direction and impact of mobile device management processes and solutions. |
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