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Business Intelligence for the Business of IT
Abstract: As continuous improvement techniques supported by data warehousing and analytics become dominant influences in today's business landscape, the idea of applying them to IT is gaining traction. While data warehousing is an IT service, typically applied to domains such as sales, supply chain, and customer relationship management, it also can be applied to the "business of IT" itself. IT is a significant center of sustained, integrated operational and economic activity in many businesses, and is an entirely suitable subject for data warehousing. It is surprising that data warehousing, a capability typically run by a central IT organization, has been so long in coming to the service of the CIO. This paper considers the application of data warehousing to enterprise IT management, including data warehousing basics, the IT data warehouse vs. the CMDB, continuous improvement for IT, IT metrics, IT management dimensions, ETL, and future trends. HP has brought forth a strong offering in this space, and stands alone among its competitors in fully embracing the potential of business intelligence and applied analytics in improving IT management. IT organizations seeking to create strategic business alignment, establish a performance driven culture, and drive continuous improvement of IT management should evaluate this product as a unique enabler. |
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