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Slides: Enterprise Architecture meets IT Service Management
Abstract: >>What happens when enterprise architecture meets IT service management? >>What does an architect have to say about concepts like the configuration management database or the service catalog? These slides will cover these questions and other concepts from the second edition of his bestselling book - "Architecture and Patterns for IT: Service Management, Resource Planning, and Governance (Making Shoes for the Cobbler's Children)". This unique work features a process model for IT management, distinguished from a functional model, and supported by data and systems architectures and numerous design patterns. As Charlie is fond of pointing out: Massive IT capital investments and supply chains, critical operations, and pivotal implementation initiatives are managed with emails, spreadsheets, and seat- of-the-pants intuition, with narrow goals elevated over global objectives. Often absent is the data-driven, analytic, continuously improving management philosophy employed in the primary value chains of the world’s most successful companies. |
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