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Architectural Foundations for Next-Generation Service Design and Delivery: A Look at BMC's Atrium in Market Context
Abstract: EMA research and consulting has for years confirmed that more progressive IT organizations are seeking core investments to assimilate, analyze and automate capabilities across multiple sources, including multiple brands, rather than a single vendor's "Santa's bag" of tools with little architectural consistency, inconsistent functionality, and often poor levels of integration. Current technology trends such as cloud services and technologies, SOA, and Web 2.0 ecosystems are only accelerating this trend toward cross-domain awareness with a focus on selective relevance and actionable, dynamic information. This report looks at the high-level, core foundations of "next-generation" service management architectures, along with their benefits and design components. It then highlights BMC's Atrium Platform as the single most visible expression of this new architectural perspective in the industry today. |
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