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Slovak Telekom Integrates Management of Network & Services with IBM Tivoli Solution
Abstract: While it is not unusual for a service provider to aim for excellence in customer experience, it is less common for operators to successfully leverage OSS as a direct means of realizing that goal. But that is precisely the case for Slovak Telekom, who turned to IBM Tivoli solutions to refresh and integrate infrastructure operations management and then used that common system as a basis for automated service impact analysis and notifications. This case study reviews the goals, objectives, and experiences of Slovak Telekom as it went through the process of deploying the IBM solution, including a look at where it expects to go next, now that service-oriented operations are in hand. Further, the results achieved could be considered a model example for any organization seeking to align infrastructure management with business service management initiatives. |
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