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White Paper
How Cherwell is Transforming Service Management: Three Deployments -- Three Views
Date: 03/07/2016 Length: 11 pages Cost: $99.00

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Abstract:
Recent EMA industry dialog and research clearly indicate a changing role for IT service management (ITSM) far beyond its traditional boundaries. Rather than being a reactive island amidst a storm of customer discontent, a growing number of ITSM teams are evolving into a fully integrated force in transforming IT organizations overall--a transformation directed at both IT and business outcomes as is increasingly required in the digital age. 

This EMA report looks at Cherwell Software--one of the leading innovators in ITSM, IT asset management, and enterprise process optimization--in the context of three very telling deployments. The Q&As presented here should also provide IT teams with narratives about how ITSM-centric technology investments can begin not only to optimize IT but also to deliver critical business-specific values.
Author:

Dennis Drogseth


 




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