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EMA Impact Brief
A Conversation at ServiceNow's Knowledge16: The Multiple Values of a True Service Management Platform Come to Light
Date: 08/01/2016 Length: 3 pages Cost: $25.00

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Abstract:
ServiceNow is one of the few vendors promoting a true platform approach to service management, and in the strictest sense (as ServiceNow itself defines it) it is the only player in the game. Perhaps what most separates ServiceNow from the industry as a whole is its commitment to data integration beyond bolt-on solutions never designed to work together fluidly, let alone share data eclectically and on-demand. 

In May of 2016 Knowledge16 highlighted these and other critical steps forward for ServiceNow. It was an event where it seemed the true commitment to platform-enabled use cases resonated more compellingly, and with greater force and value, than it ever had before. 
Author:

Dennis Drogseth


 




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