IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING

CONTACT    SIGN IN    SIGN UP
    
Research Report - End-User
Report Summary - Next-Generation IT Service Management: Changing the Future of IT
Date: 06/15/2017 Length: 12 pages Cost: $99.00

            Linked In    

Abstract:
This is a summary of the EMA research report, "Next-Generation IT Service Management: Changing the Future of IT."

Full Report Abstract
While IT service management (ITSM) has too often been viewed by the industry as an area of reactive management with fading process efficiencies and legacy concerns, the truth couldn't be more different. As this research shows, in many organizations ITSM is becoming a hub of innovation, unifying IT across its many silos, promoting and measuring IT operational efficiencies, and consolidating insights critical for IT-to-business planning supportive of both IT and digital transformation. 

In this report, we examine ITSM from various perspectives--organizational role of respondents, company size and vertical, geographical differences, and success-related patterns of behavior. Targeted at IT executives and technical adopters across not only ITSM teams but also operations, development, and IT asset management (ITAM) teams as well as those in other related areas, this report shows what's really occurring with ITSM initiatives in both North America and Europe and provides a blueprint for how best to accelerate forward into a truly next-generation status.
Author:

Dennis Drogseth


 




EMA Services

IT Professionals

EMA can help you:

  • Support your decisions
  • Succeed with key projects
  • Align IT with the business

Learn More!

IT Vendors

EMA can help you:

  • Build the right product
  • Reach the right prospects
  • Establish market credibility

Learn More!

EMA Advisory Notes Service

An Affordable Way to Stay on Top of Key Trends & Industry Events

Subscribe now

EMA Premium Research Service

In-Depth Insight into IT Management Benefits, Challenges & Best Practices in the Enterprise

Subscribe now




©1996-2017 Enterprise Management Associates, Inc. All rights reserved.
EMA™, ENTERPRISE MANAGEMENT ASSOCIATES®, and the mobius symbol are registered trademarks or common-law trademarks of Enterprise Management Associates, Inc.
Site Terms & Conditions | Integrity Policy | Site Map | My Account
Hide
Subscribe to EMA RSS Feed
Email
Show