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EMA Impact Brief
Knoa: Enterprises Take Control of Business Return on Application Investments
Date: 04/12/2018 Length: 2 pages Cost: $25.00

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Abstract:
Knoa's application-specific analytical solution translates detailed understanding of how users actually behave into powerful, data-driven insights. Those insights provide a solid foundation for optimizing application performance, user productivity, and business processes. Unlike general-purpose tools that look for systemic impacts on end-user experience, Knoa analyzes user interactions with an application in the context of business processes and objectives, as well as the application experience.  Knoa understands both user-induced problems and IT-related performance issues. Balancing application usability with user accountability, Knoa is also useful for identifying processes and workflows that are overly complex. Knoa quickly shines a spotlight on areas for improvement across people, processes, and technologies.
Author:

Valerie O'Connell


 




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