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Slides

EMA Slides: Automating Service Management: Decision Making for the Digital Age

Date: 04/18/2018

Length: 32 slides

Cost: $0.00

Abstract:
These slides--based on the webinar featuring Dennis Drogseth, vice president of research at leading IT analyst firm Enterprise Management Associates (EMA), and Roy Ritthaler, vice president of product marketing at Micro Focus--provide insight into how ITSM teams can become hubs of innovation. In doing so, service management teams can help to improve and empower both IT and business performance.

Author:

Dennis Drogseth

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