Expectations for digital user experience have never been higher, and the bar is constantly being raised by an ever-demanding, sophisticated audience of internal and external users. Simultaneously, the complexity involved in IT monitoring is skyrocketing with cloud technology and Agile development.

To succeed, enterprises need a comprehensive digital experience management (DEM) solution that addresses the key use cases across IT and the business and enables the company to ensure an excellent user experience for every business-critical application in their portfolio. Accomplishing this is easier said than done. This paper reviews the principles and best practices to enable IT to survive this perfect storm where rising expectations meet escalating complexity.