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EMA Impact Brief
BMC SMPM: Bridging the Gap Between ITIL and Reality
Date: 03/06/2008 Length: 3 pages Cost: $25.00

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Abstract:
Last year, BMC Software (BMC) made a very quiet acquisition of an innovative start-up involved in making the connection between the IT Information Library (ITIL) processes and management technology deployment. This firm created a product that helps organizations to visualize and configure software tools to meet the intent and provisions of ITIL best practices. The company was called Service Management Partners (SMP). This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) impact brief covers the fruits of this acquisition─BMC's Service Management Process Model (SMPM), designed to bridge the gap between the theoretical best practices of ITIL and the reality of IT operations. In essence, the BMC SMPM builds upon the product developed by SMP and further integrates it into BMC's product line. Discussion of its capabilities is included along with related news and EMA's perspective on the strategic direction of BMC's BSM initiative.
Author:

EMA Staff

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