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Webinar: Make the Most of ITSM in 2009: Best-Practice Advice from Your Peers
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 Author:Chris Matney |
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Abstract: In its final survey of 2008, Enterprise Management Associates (EMA) takes a look at the big picture shaping current IT landscapes and 2009 ITSM strategic plans. Gathering data from over 140 of the world’s largest organizations, this survey answers the burning questions on the minds of many IT professionals, such as: * What are the business drivers and challenges facing today’s ITSM efforts? * What are my peers planning for 2009? * What best practices advice can I gain from the efforts of other companies like mine? Join ITSM Expert and EMA Consulting Director Chris Matney for this one-hour Webinar to review the results of this groundbreaking survey, as well as: * Data from Enterprise Management Associates’ extensive end-user consulting practice with expert predictions for 2009 * Best practices advice and real-world data on the ITSM landscape including: incident and problem management, the service desk, change, configuration and release management, the CMDB, service catalogs, and asset management * Technology, process and cultural issues If you are involved with strategic planning, ITSM technology, or process implementation in your organization, register today for this can’t- miss event! Please note: This is a sponsored Webinar and EMA shares registration information with the event sponsor. |
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