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Webinar: Service Catalog: Dramatically Improving the IT / Business Relationship
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 Author:EMA Staff |
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Abstract: Additional Speaker: Michele McFadden, Director of Product Management, Numara Software For too many IT users, interacting with IT is regarded with the same apprehension as going to the dentist. Users and IT departments alike experience considerable frustration, and often failure, in trying to request and deliver what is needed. This chasm between IT and the business has been an ongoing issue and continues to grow as businesses become more dependent on IT services. Fortunately, the Service Catalog provides answers to many of the issues and challenges befuddling the business / IT relationship. Join EMA Senior Analyst Paul Burns and Numara Software Director of Product Management Michele McFadden for this one-hour Webinar to: * Learn the top Service Catalog benefits provided as indicated by real world adopters * Understand the most important elements of a successful Service Catalog * Hear which IT management processes and tools are most often integrated with the Service Catalog * See the benefits of the pre-integrated Numara FootPrints 9 Service Catalog solution in action During 2009, EMA expects more IT organizations than ever to implement a Service Catalog. Whether you are working on an ITIL initiative or focused on the most practical benefits, attend this informative and valuable Webinar to get your Service Catalog project pointed in the right direction. Please note: This is a sponsored Webinar and EMA shares registration information with the event sponsor. |
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