Abstract: An array of IT management tools, products and processes is available to help ensure IT organizations deliver value. Yet one of the most talked about objectives for IT organizations - alignment between business and IT - remains elusive. This is where Business Service Management (BSM) comes into play.In the first half of 2009, Enterprise Management Associates (EMA) completed a new primary research study of the BSM segment. Join EMA Research Director Paul Burns for this 45-minute Webinar to get highlights from this latest research and: - Learn how BSM can help align your IT organization with business objectives - Understand the most important elements of BSM solutions - Hear how IT organizations are getting the most out of their BSM solutions Whether you are new to BSM or already implementing a BSM solution, attend this informative Webinar and get best practice advice for your BSM strategy! *This Webinar is a sponsored event, and EMA shares registration information with the event sponsors. |
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