Mid-tier enterprises face similar service delivery challenges as larger enterprises, but they must contend with dramatically greater operational constraints. These IT organizations often cringe when confronted with grandiose notions about mapping out key business processes or embarking on other longer-term initiatives, especially when the task at hand seems more akin to putting out fires and keeping afloat with less.

Now more than ever, IT organizations must be able optimize IT service processes, organizations, and technology. This Webinar will provide a pragmatic approach with clear takeaways on IT service management from a mid-tier enterprise perspective – relaying best practices and reviewing supporting technologies with a keen eye for the straightest path to service reliability, operational efficiency and effective ROI.
 
Join Enterprise Management Associates VP Dennis Drogseth and AccelOps VP Scott Gordon as they explore:

• Challenges and justification drivers
• Pertinent terminology, myths, and factoids
• Core processes and common missteps
• Functional requirements and toolsets
• Automating operational oversight and service intelligence
• Realizing and measuring IT service management value

If you are a mid-tier enterprise that wants to learn the value, realities, and considerations for IT service management, this is a can’t-miss event.

Please note: This is a sponsored Webinar and EMA shares registration information with the event sponsor.