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White Paper: Executive Dashboards: Optimizing IT Services to Empower your Business
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 Author:Dennis Drogseth |
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Abstract: In Q4, 2009, EMA worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes. These impacts could reflect on performance, cost, utilization and other issues that can impact business efficiencies in everything from business productivity, to revenue generation, to bottom-line expense management. The research revealed strong advantages including clear financial benefits to Executive Dashboard adoption in a wide variety of areas, such as overall operational efficiency. The research also shed light on how and why Executive Dashboards are being put to use today, and how their usage might most productively be extended in the future. This report offers highlights of the ASG/EMA research with an eye to helping IT and business executives plan more realistically for Executive Dashboard adoption. It will provide insights into: • How and by whom Executive Dashboards are being used • The most desired functions and design points • Integration priorities • Expected qualitative and quantitative benefits for Executive Dashboard deployments |
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