Abstract: In an era when IT services and business competitiveness are increasingly intertwined, and when Cloud Computing and the move to virtualization are taking center stage in IT priorities, the need for higher levels of automation is becoming increasingly self-evident. Automation in all of its various forms, whether IT self-service, or dynamic provisioning, or disaster recovery, or fault remediation response – has become a top priority for many IT organizations in recent years with good reason. These adoptions have been spurred in part by increasing levels of organizational maturity, ITIL standards adoption and an ever more exacting set of business pressures for delivering more value with constrained, and sometimes diminishing, resources. It has also been accelerated by the advent of cloud computing driven through IT self-service and virtualized infrastructures which demand far more currency in monitoring and managing change than more traditional, physical infrastructures.
This report provides an introduction to key automation options, and introduces iWave Software as a leading innovator in IT Process Automation (ITPA) (often referred to as “Run-Book Automation”) and Private Cloud Management. With its versatile platform, prebuilt workflows and 50+ third-party adapters, iWave is well positioned to provide the “mission critical” ITPA for uniting most existing and planned automation investments, across multiple brands and complex data center processes. |
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