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White Paper: Why Web Performance Monitoring is More Than a Competitive Advantage for SaaS Providers
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 Author:Dennis Drogseth |
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Abstract: This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) report explains how and why enterprise IT organizations are adopting SaaS related services. What do they expect? How do they struggle with their own internal application services? What metrics and management software attributes are most effective in providing a shared approach to Web performance monitoring and why? What do IT Operations and end customers experience when problems occur, and what is the business impact when critical application transactions are either unavailable or degraded in performance? This report also highlights Keynote Systems’ versatile capabilities for global monitoring across Web and Web 2.0 applications. EMA explains why Keynote is an excellent resource for SaaS providers and their customers in terms of both monitoring critical metrics for capturing user experience, as well as in terms of publishing and sharing service performance information to support a wide variety of roles.EMA research has shown that just getting good performance monitoring data isn’t enough for SaaS deployments. Sharing information meaningfully across various constituencies is equally important. |
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