Abstract: In October 2007, Enterprise Management Associates (EMA) conducted the most extensive primary research undertaken to date into Data Center Automation (DCA). Using a detailed survey, one-on-one interviews, and individual case studies, EMA analyzed over 300 data points for the 15 disciplines that EMA considers core to DCA. With over 200 responses from decision makers and technical evaluators in IT infrastructure planning, IT architecture, and Data Center operations, from companies of all sizes, across multiple different industries, and from all major geographies. This EMA Research Report explains DCA technologies, analyses the primary research data, provides expert insight and analysis, answers key questions regarding DCA, and shows how successful IT organizations are improving their business service today – and how others can follow their lead – by using Data Center Automation technologies, disciplines, and solutions to deliver fast, efficient, and reliable IT services.Table of Contents Executive Summary Key Drivers and Outcomes Key Benefits Satisfaction Decision Factors Form Factor Barriers to Adoption Introduction Defining the Data Center Defining Data Center Automation A Brief History of DCA Core DCA disciplines DCA Technologies, Solutions, and Outcomes Provisioning Patch Distribution Change and Configuration Management Virtual Machine Management Case Study: Fast, Efficient Virtual Machine Management with Novell ZENworks Orchestrator Asset and Inventory Management Compliance Auditing and Reporting Remote Control/Out-of-Band Event Management/Console Automation Automated Backup and Recovery Database Automation/Optimization Capacity Management Job Scheduling/Workload Automation Performance and Availability Monitoring IT Process Automation Case Study: Managing Explosive Growth and Compliance with Opalis Integration Server Charge-Back Automation Case Study: Improving Availability, Response, and Security with Optinuity C2O DCA, ITIL, and the CMDB Comparing DCA Disciplines Key Drivers for DCA Deployments Key Outcomes Penetration of Individual DCA Disciplines Importance of Individual DCA Disciplines Satisfaction with Individual DCA Disciplines Levels of Automation Cost Benefits Data Center Profitability Data Center Resource Costs DCA Effects on Mean Time to Repair (MTTR) Effects of Individual Disciplines DCA Effects on Availability Effects of Individual Disciplines Choosing DCA Solutions Deciding Factors Form Factors Barriers to Adoption EMA’s Perspective Appendix A: Methodology and Demographics |
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