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Webinar: How Service Catalog and Request Management Improve IT Back Office Execution
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 Author:EMA Staff |
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Abstract: Additional Speakers: Adrian Sakashita, Chief Operating Officer, Biomni Steve Morton, VP of Product Management & Strategy, Symantec Enterprise Management Associates (EMA) research has found that the majority of IT organizations have started the journey to IT service management. At the same time, they must continue to rely on an assortment of “back office” technologies, including asset and inventory management systems, configuration management databases (CMDB), and software provisioning tools to deliver the goods and services required by the business. The results often include inconsistent or low service quality, inward facing teams focused on technology, high service delivery costs, and lack of support from the business. Join EMA Senior Analyst Paul Burns, Biomni Chief Operating Officer Adrian Sakashita, and Symantec VP of Product Management & Strategy Steve Morton for this one-hour Webinar to: * Recognize and understand the challenges of adopting IT service management, especially around interfacing with the business and end users * Learn how to overcome these challenges by establishing a dedicated front office platform built around a Service Catalog and automated Request Management * Learn how internal IT or back office processes are also improved with these solutions If you have started or plan to start your journey to IT service management, this is a can’t-miss event! Please note: This is a sponsored Webinar and EMA shares registration information with the event sponsor. |
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