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EMA is a leading IT research and consulting firm dedicated to delivering actionable insights across the evolving technology landscape.

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Featured 10/29/2025

Your NetOps Tools Are Aging Faster Than Your Network: 5 Emerging Trends That Are Reshaping Network Observability

by Shamus McGillicuddy

Join EMA Vice President of Research Shamus McGillicuddy and IBM SevOne Chief Architect & Strategist Brandon Hale for a fireside chat that will explore the network observability trends that IT leaders should be tracking.

Blog 10/20/2025

Why Technology Resiliency Isn’t Optional Anymore

by Chris Steffen

2026 Enterprise Management Associates (EMA) Research Calendar

Featured 10/10/2025

EMA 2026 Research Calendar

by EMA

Featured 09/23/2025

2025 EMA™ Radar for DNS, DHCP, and IP Address Management (DDI)

by Shamus McGillicuddy

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EMA’s in-depth coverage across diverse IT landscapes equips you with the insights
needed to navigate the complexities of today’s changing IT environment.

Cloud Development

Cloud Management

IT Service/Operations (ServiceOps)

Information Security, Risk, and Compliance Management

Intelligent Automation

Network Infrastructure and Operations

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Our Analyst Team

Vice President of Research

Chris Steffen

Chris has over 25 years of industry experience as a noted information security executive, technical evangelist and presenter, focusing on IT and information security management/leadership, cloud security and regulatory compliance. He has had a variety of non-technical professional roles, with his technical career starting in the financial services sector at a credit reporting company, building the technical operations group and the security/compliance practices before leaving as the Principal Technical Architect. He has been the Director of Information Technology for a manufacturing company and the Chief Evangelist for several large technical companies, focusing on cloud security and cloud application transformation. Chris also held the position of CIO of a financial services firm, overseeing the technology-related functions of the enterprise.

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President and COO

Dan Twing

As President and COO of Enterprise Management Associates, Dan develops and executes strategic market research, delivers value to IT organizations through consulting engagements, and directs product developments and marketing efforts. Dan has over 30 years of experience in information systems, software development, and technology outsourcing.

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Research Director

Ken Buckler

Ken has over 15 years of industry experience as a noted information and cybersecurity engineer, software developer, author, and presenter, focusing on big security data analytics and Federal Information Security Management Act (FISMA) and NIST 800-53 compliance. Focusing on strict federal security standards, Ken has consulted with numerous federal organizations, including Defense Information Systems Agency (DISA), Department of Veterans Affairs, and the Census Bureau.

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Vice President of Research

Shamus McGillicuddy

Shamus leads the network infrastructure and operations practice at Enterprise Management Associates (EMA). His practice focuses on all aspects of managing enterprise networks, including network automation, AIO-driven network management, network observability, multi-cloud networking, and WAN transformation.

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Vice President of Research (Emeritus)

Dennis Drogseth

Dennis joined Enterprise Management Associates in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA’s New England…

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Founder and CEO

Rick Sturm

Prior to founding EMA, Rick worked in senior IT roles at US West and A.C. Nielsen. Throughout his distinguished career, Rick has remained an active…

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Research Director

Parker Hathcock

Parker leads the IT and business services practice at Enterprise Management Associates (EMA), focusing on the convergence of IT service management (ITSM), enterprise service management (ESM), IT operations management (ITOM), AIOps, asset management, end-user experience, and business outcomes.

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