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EMA is a leading IT research and consulting firm dedicated to delivering actionable insights across the evolving technology landscape.

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Featured 12/02/2025

ServiceOps 2025: The Human-AI Alliance Driving Next-Gen IT Service Delivery

by Parker Hathcock

Based on a global survey of 200+ IT leaders, this new research explores how organizations are adapting to both the challenges and opportunities of an AI-driven enterprise landscape.

Featured 11/06/2025

Enterprise Automation Excellence – Episode 25: Building the Business Case for Automation Investments

by Dan Twing

Featured 10/31/2025

2025 EMA™ Radar for Workload Automation and Orchestration

by Dan Twing

2026 Enterprise Management Associates (EMA) Research Calendar

Featured 10/10/2025

2026 EMA Research Calendar

by EMA

Explore our coverage areas

EMA’s in-depth coverage across diverse IT landscapes equips you with the insights
needed to navigate the complexities of today’s changing IT environment.

Cloud Development

Cloud Management

IT Service/Operations (ServiceOps)

Information Security, Risk, and Compliance Management

Intelligent Automation

Network Infrastructure and Operations

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Our Analyst Team

Vice President of Research

Chris Steffen

Chris has over 25 years of industry experience as a noted information security executive, technical evangelist and presenter, focusing on IT and information security management/leadership, cloud security and regulatory compliance. He has had a variety of non-technical professional roles, with his technical career starting in the financial services sector at a credit reporting company, building the technical operations group and the security/compliance practices before leaving as the Principal Technical Architect. He has been the Director of Information Technology for a manufacturing company and the Chief Evangelist for several large technical companies, focusing on cloud security and cloud application transformation. Chris also held the position of CIO of a financial services firm, overseeing the technology-related functions of the enterprise.

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President and COO

Dan Twing

As President and COO of Enterprise Management Associates, Dan develops and executes strategic market research, delivers value to IT organizations through consulting engagements, and directs product developments and marketing efforts. Dan has over 30 years of experience in information systems, software development, and technology outsourcing.

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Research Director

Ken Buckler

Ken has over 15 years of industry experience as a noted information and cybersecurity engineer, software developer, author, and presenter, focusing on big security data analytics and Federal Information Security Management Act (FISMA) and NIST 800-53 compliance. Focusing on strict federal security standards, Ken has consulted with numerous federal organizations, including Defense Information Systems Agency (DISA), Department of Veterans Affairs, and the Census Bureau.

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Vice President of Research

Shamus McGillicuddy

Shamus leads the network infrastructure and operations practice at Enterprise Management Associates (EMA). His practice focuses on all aspects of managing enterprise networks, including network automation, AIO-driven network management, network observability, multi-cloud networking, and WAN transformation.

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Research Director

Parker Hathcock

Parker leads the IT and business services practice at Enterprise Management Associates (EMA), focusing on the convergence of IT service management (ITSM), enterprise service management (ESM), IT operations management (ITOM), AIOps, asset management, end-user experience, and business outcomes.

Meet the team