EMA Coverage Areas

In an era where technology evolves at lightning speed, staying ahead requires a deep understanding of diverse IT landscapes. At Enterprise Management Associates (EMA), we specialize in providing cutting-edge research and expert insights across a wide range of critical areas. Our comprehensive coverage includes cloud development and management, information security, intelligent automation, IT service operations, and network infrastructure. By delivering valuable insights into these coverage areas, EMA empowers organizations to innovate, optimize, and secure their digital environments, ensuring they remain competitive in today’s fast-paced market.

Cloud Development

Cloud Development

Cloud development refers to the methodologies and tools used to create, deploy, and manage applications in cloud environments. This practice area includes DevOps practices such as continuous integration and continuous deployment (CI/CD), infrastructure automation, and DevSecOps. It also covers platform engineering to enhance developer experience, the management of APIs, and the implementation of service meshes.

The focus is on leveraging cloud-native technologies to build scalable, resilient, and efficient applications.

Analysts

Avatar Dan Twing
Dan Twing
President and COO
Avatar Chris Steffen
Chris Steffen
Vice President of Research
Cloud Management

Cloud Management

Cloud management involves the strategies, tools, and processes used to manage cloud computing resources and services. This practice area includes the orchestration of resources across multiple cloud environments, both public and private. It encompasses infrastructure as code (IaC), monitoring and observability, container orchestration, and multi-cloud and hybrid cloud management.

The goal is to optimize cloud resource usage, ensure security and compliance, and provide seamless integration and automation across cloud platforms.

Analysts

Avatar Dan Twing
Dan Twing
President and COO
Avatar Chris Steffen
Chris Steffen
Vice President of Research

IT Service/Operations (ServiceOps)

IT Service/Operations (ServiceOps) encompasses intersections and innovations across ITSM/ESM, ITOM, AIOps, asset management, end-user experience, and business context as they interact to deliver excellence in digital service.

Analyst

Avatar Parker Hathcock
Parker Hathcock
Research Director

Information Security, Risk, and Compliance Management

Information security, risk, and compliance management is the process by which organizations predict and manage risk by adhering to boundaries set by a business. The practice area encompasses most of the areas and concepts in information security, risk mitigation, and technology regulatory compliance.

Analysts

Avatar Chris Steffen
Chris Steffen
Vice President of Research
Avatar Ken Buckler
Ken Buckler
Research Director

Intelligent Automation

Intelligent automation is a holistic solution for digital transformation. 


The practice area encompasses workload automation, robotic process automation, and blockchain-based and AI-driven automation. It examines the management of process orchestration and workflows.

Analyst

Avatar Dan Twing
Dan Twing
President and COO

Network Infrastructure and Operations

Network infrastructure and operations is the process by which organizations design, build, and manage networks.

The practice area encompasses data centers, the cloud, local-area networks, and wide-area networks. It examines the management of network capacity, performance, and security.

Analyst

Avatar Shamus McGillicuddy
Shamus McGillicuddy
Vice President of Research